Home Close

Cow Lane, Fulbourn, Cambridge CB21 5HB
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9.6 109 Reviews
  • Home Close, Cambridge
Home Close, located on the edge of Cambridge, provides a warm and peaceful setting for residents needing nursing or residential care. Surrounded by spacious gardens with mature trees and seasonal flowers, it’s a tranquil retreat where residents can relax, enjoy the fresh air, or share a cup of tea in the sunshine.

At Home Close, the focus is on personalised, compassionate care. The dedicated team is chosen not only for their expertise but for their kindness and understanding. They are available around the clock, ensuring each resident’s dignity and needs are respected. Regular assessments help tailor support, and visiting services, including opticians, dentists, and chiropodists, ensure residents’ health and well-being are prioritised.

Residents are encouraged to make their rooms feel like home by bringing personal belongings and furniture, creating a familiar and comforting space. Communal lounges and dining areas provide a sense of community, while the in-house hairdressing salon offers grooming services like manicures and hand massages, adding a touch of pampering.

The catering team prepares fresh, nutritious meals daily, accommodating all dietary needs. At Home Close, every effort is made to create a supportive environment where residents can enjoy life, surrounded by care and kindness.

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Care Provided by Home Close

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ioana Pop (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Home Close

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,390
    • Self-Funded Residential Dementia Care from £1,390
    • Self-Funded Nursing Care from £1,630
    • Self-Funded Nursing Dementia Care from £1,630
    • RESPITE Self-Funded Residential Care from £1,390
    • RESPITE Self-Funded Residential Dementia Care from £1,390
    • RESPITE Self-Funded Nursing Care from £1,630
    • RESPITE Self-Funded Nursing Dementia Care from £1,630
  • (these prices are only a guideline, please contact Home Close to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Home Close Reviews (109)

Total of 109, showing 21-40
9.6

Home Close has a Review Score of 9.6 (9.551) out of 10, based on 23 reviews in the last 2 years. Over all time Home Close has 109 reviews.

Overall Experience

  • 58
  • 45
  • 4
  • 2
  • 0

Date Published

109
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19
23
86

Review from Debbie H (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are immensely pleased with the care my father receives. We were advised by the hospital in March that he probably only had a couple of months left to live, yet thankfully he is still here and although he has dementia he has improved dramatically. He has put on weight and is very happy.
I
do all his washing (not for any other reason other than the fact it is the last thing I can do for my father) but the carers regularly change his bed to save me doing it and he is always kept clean and presentable.
The other residents and the staff have become like extended family and if there is ever a problem we know that we can go to management and it is dealt with immediately. We are so glad that we held out for Home Close (the local authority tried to force us into the first place they recommended).

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Review from V M (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff. The activities are great. Meals good. Minibus for outings. Laundry is good, hairdressing, chiropody etc all good. Open visiting. All great. Maybe Covid tests to be done on a regular basis.

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Review from A B (Husband of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Home Close since January 2023. At all times she has been treated with care, dignity and kindness. The senior management and nursing staff inspire confidence.
The best summary of all that could be said is that I am very content with her comfort, care and safety.
It would be difficult
to ask for more.

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Review from Margaret C (Power of Attorney of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Close to be an excellent place.
The staff are all very caring and nothing you ask them is too much trouble.
There is always a very friendly attitude between the staff.
There is always something going on to keep the residents busy and happy, the staff go out of their way to make
sure everyone is included.
It's always clean and tidy.

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Review from J W (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came in on Christmas Day expecting there to be skeleton staff, but not a bit of it! There seemed to be more staff than ever - all doing their best to ensure the residents were having a lovely day. Everyone was welcoming and cheerful. My brother visited a couple of days later ad it was the same. Whenever
I visit, staff talk to me about Mum - it's clear they know her well. The rooms always looks well cared for and smell fresh and clean.

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Review from C C (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management were caring, supportive and friendly. My father loved a bit of banter and appreciated the friendliness of all staff. Very caring at the end of life. My main comment is that the building is now looking very tired, it needs a lot of maintenance and decoration updates.

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Review from Digby L (Son-in-law of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having first seen the BUPA care home in Cottenham, my wife and I were initially a bit disappointed with this home care home in Fulbourn. Sort of 3 stars compared with 5 stars, but since my mother-in-law moved in, we have both been pleasantly surprised by the quality of care, which for us is most important.
All the staff we have seen or been involved with have been so genuinely caring, helpful, cheerful, and nice. Nothing seems to be too much trouble. Anything we ask for is done with good grace, and speedily. For example, we put a television in her room, but the cable I bought did not work properly. I asked the gentleman in the office if the maintenance man could help with this. He immediately contacted him while I was there, and it was fixed the same morning! We continue to be impressed with all aspects of the way the home is run. There is no bad odour smell, which you sometimes find, and it is always clean. We are really happy with this home and with the Council's choice.

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Review from Kathleen D (Sister-in-law of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, got time for you and very helpful.
Residents are very happy and always clean and tidy.

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Review from N M (Niece of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie was a resident at Home Close for four years. It was originally only for end-of-life care but she improved on arrival to the home and due to the excellent care and support provided. My auntie died four years later. During her entire stay, she was cared for by professionals who treated her with
dignity, respect, kindness and compassion. They always met her care needs even during the difficult time of restrictions during the Covid-19 pandemic. A huge thank you to everyone.

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Review from John R (Son of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following two stays in the hospital during the summer, my mother was admitted into Home Close for palliative end-of-life care. She was 98 years old. From my very first meeting with the manager and her staff, I knew this was the right place for my mother's final days. The warmth they provided from the
very first to the last day almost seven weeks later, the excellence of the care from the carers, nurses, domestic staff, and the admin manager right up to the management was exemplary. Nothing was too much trouble. Everything they could do was done without fuss and with the utmost care and dedication. When my mother finally passed away, everyone was very loving and caring. It was as though they, too, had lost a family member. I expressed my thanks and gratitude to the manager for everything she and her team had done for my mum. I couldn't have wished for a better place for my mother to end her final days. They are an excellent team led by a wonderful manager. Thank you.

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Review from Martin H (Son of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and friendly team, taking great care of residents with some very difficult issues and requirements. Thank you for looking after my Mum so well.

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Review from M S (Respite Resident) assisted by family/friend published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having spent over two years extremely reluctant to return to yet another care home I was pleasantly surprised to find a friendly and relaxed atmosphere. It was the first place I did not feel suicidal. The credit was largely due to the manager, to whom I will always be grateful.

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Review from J D (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent care during the last few weeks of her life. The whole team made us welcome and there was always a member of staff to answer any questions we had.
As a family, this was a difficult time for us but, the care, kindness and consideration to us was second to none. Thank you.

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Review from Kathryn J (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for better care and wonderful staff. Our dad came in under difficult circumstances and we felt our family were well supported. Dad had his own room, with a nice view and could have visitors whenever he wanted.

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Review from John B (Son of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who is in his 90s and has dementia, has just returned from a fortnight's respite care, his second respite at Home Close. We are very grateful for the excellent care and attention he received. The manager and all staff could not have been more friendly, kind or welcoming to him, and did all
they could to help him to settle in and to feel at home. The manager gave us time, listened carefully to my father's needs, and responded very helpfully to our small concerns about his eating and his mobility from his stay a few months previously. The facilities are pleasant, the dining room/meeting area is particularly cheerful and bright with fresh flowers on all the tables. There is a good programme of daily activities, which my father enjoyed. Our calls, to enquire how he was, were always welcomed and responded to immediately and helpfully. We feel lucky to have such a good care home near to where we live. Thank you.

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Review from Elizabeth G (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum was only with Home Close for a short period of palliative care, she was always treated with kindness, empathy and warmth. nothing was ever too much trouble and the staff ensured she was clean, comfortable and well hydrated. The home has a cozy feel and staff at all levels are friendly and
approachable.

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Review from L H (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered home Close with the late stages of dementia. staff were knowledgeable, helpful and looked after Dad very well. He was very comfortable there and we were always made to feel very welcome.

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Review from Jenny A (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very hard to do a review as last week is the first time I have been in the home properly for two years. My mum seems well and happy and the staff are nice. The lady who looks after my mum's flat is very helpful and good at her job, she has been excellent at keeping me informed over the last two
years.

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Review from Barbara H (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been there for six days and is at end of life. Everybody single member of staff I have met have been friendly, caring and very helpful. Although the home is further from us than we would have liked I cannot commend it more. When I ring the person who answers knows about Dad straight
away and tells me the latest information. He won’t be there much longer but I am extremely happy with the service so far. At this sad time I feel glad he is safe and looked after.

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Review from C J (Friend of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management seem very friendly and caring. Nothing too much trouble. Nice atmosphere and appears very clean. Like the setting of the home and also size of the rooms for the residents. Would recommend to others.

Reply from Suja Mathai, Registered Home Manager at Home Close

We are pleased to know that your experience with us was good. Thank you for entrusting us with the care of your friend and for taking a moment to recommend us to others. Your kind words are greatly appreciated and we hope you won't hesitate to let us know if we can serve you in the future.


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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Home Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.551 for Home Close is calculated as follows: ( (165 Excellents x 5) + (92 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 272 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Home Close is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Ioana

Ioana Pop

Job Title: Home Manager

I'm a qualified registered nurse with over 24 years of experience in healthcare, including cardiology, intensive care, and elderly care. Living locally, I love building strong connections with residents, families, and the community to enrich daily life and create a warm, engaging environment.


Naomi

Naomi Willis

Job Title: Activities Co-ordinator

I joined Home close, having previously been a school teacher as the home came recommended by a friend and 10 years on I'm still here. My favourite part of my day is seeing the residents, doing the activities with them and seeing them happy.


Angela

Angela Brasher

Job Title: Head Chef

I started as a domestic and have been trained over the years to become a cook. My favourite part of my day is after dinner, seeing all the finished plates and when the residents give you good feedback.