Home Close

Cow Lane, Fulbourn, Cambridge CB21 5HB
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9.6 109 Reviews
  • Home Close, Cambridge
Home Close, located on the edge of Cambridge, provides a warm and peaceful setting for residents needing nursing or residential care. Surrounded by spacious gardens with mature trees and seasonal flowers, it’s a tranquil retreat where residents can relax, enjoy the fresh air, or share a cup of tea in the sunshine.

At Home Close, the focus is on personalised, compassionate care. The dedicated team is chosen not only for their expertise but for their kindness and understanding. They are available around the clock, ensuring each resident’s dignity and needs are respected. Regular assessments help tailor support, and visiting services, including opticians, dentists, and chiropodists, ensure residents’ health and well-being are prioritised.

Residents are encouraged to make their rooms feel like home by bringing personal belongings and furniture, creating a familiar and comforting space. Communal lounges and dining areas provide a sense of community, while the in-house hairdressing salon offers grooming services like manicures and hand massages, adding a touch of pampering.

The catering team prepares fresh, nutritious meals daily, accommodating all dietary needs. At Home Close, every effort is made to create a supportive environment where residents can enjoy life, surrounded by care and kindness.

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Care Provided by Home Close

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ioana Pop (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Home Close

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,390
    • Self-Funded Residential Dementia Care from £1,390
    • Self-Funded Nursing Care from £1,630
    • Self-Funded Nursing Dementia Care from £1,630
    • RESPITE Self-Funded Residential Care from £1,390
    • RESPITE Self-Funded Residential Dementia Care from £1,390
    • RESPITE Self-Funded Nursing Care from £1,630
    • RESPITE Self-Funded Nursing Dementia Care from £1,630
  • (these prices are only a guideline, please contact Home Close to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Home Close Reviews (109)

Total of 109, showing 81-100
9.6

Home Close has a Review Score of 9.6 (9.551) out of 10, based on 23 reviews in the last 2 years. Over all time Home Close has 109 reviews.

Overall Experience

  • 58
  • 45
  • 4
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  • 0

Date Published

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Review from David S (Grandson of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother spent just over two and a half years in Home Close. Throughout her stay, I felt reassured that she was in a safe, clean and friendly environment. The staff were kind to my Gran and my family. Treating her affectionately at all times, as well as with humour and dignity. This made a tremendous
impact in Gran's last years. Thank you!

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Review from J D (Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Home Close on the 24th October 2017 a few weeks after my husband died. Since then I have been treated with care and kindness. Home Close and staff live up to its name "home". The management team are extremely helpful and activities are well planned and varied. Visitors are made welcome
and encouraged to bring pets and children. I would recommend Home Close to anyone.

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Review from Sheila T (Daughter of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived comfortably at Home Close for almost five and a half years, where she was very well looked after. The staff were very kind, attentive and skilled, and the management team were excellent (one could not ask for better than the manager and deputy manager). The rooms were light, comfortable,
modern and well-furnished. The surroundings were restful and well-kept. Meals were high quality and the care taken to ensure residents could choose their meals and to encourage those with fading appetites, was excellent. The activities and entertainments provided for the residents were very good indeed - not all suited everyone, but there was plenty of variety. When her time came, the staff were very kind, understanding and helpful to us in making the end of life experience as good as it could be.

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Review from Linda B (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, mum's stay was very short but all the staff that we as a family came across were so incredibly kind and caring during a time that was quite distressing. Home Close has a very welcoming feel as soon as you walk through the door and I know that had mum been well enough she would have been
happy there.

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Review from Wendy C (Daughter of Resident) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for over 12 years. During that time the home has become a very friendly, caring place.
It has a welcoming atmosphere and the staff are friendly and compassionate.
The staff took to Mum very well. She was well looked after and we were kept informed of any health problems as
soon as they appeared.
Care was taken to understand my mother's needs as dementia became a problem with her. She was treated with kindness and compassion.
They have a variety of activities and throughout the year arrange trips for the residents.
A place I would recommend to people.

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Review from Barbara V (Respite Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well managed and staff very helpful. Situated in a lovely spot in Fulbourn.

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Review from Vera S (Resident) assisted by family/friend published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been resident for nearly four years. Management and staff are very friendly and helpful. The home is clean and doesn't smell.

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Review from G C (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the way it's run. I like the people, they offered me wonderful services. I would honestly recommend.

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Review from Shirley G (Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly clean place in a lovely setting.
Staff are approachable if there is a problem.
Can be slow sometimes answering pull cord but I do realise they have a lot of people to attend to who need their help.

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Review from David W (Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arrived in October 2016. Very happy and I do not want to leave. My social worker says it is not the right place and to have a flat on my own. I do not want this as I consider Home Close as my home now.

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Review from S C (Daughter-in-law of Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law recently passed away in Home Close after 18 months as a resident. The staff treated her and the family with kindness and compassion throughout her final weeks. All were supportive and suitably offered condolences on our subsequent visits. A member of staff attended the funeral and indeed
was invited to deliver a short eulogy on my mother in laws life at Home Close.

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Review from Christine (Daughter of Resident) published on 28 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very content at Home Close, which is great for her and for her family and friends. The staff are helpful to her, for example when accompanying my Mum when she had to go out of the home recently for a hearing test.

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Review from Mike R (Son of Resident) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is well cared for, despite her dementia. The home keeps us fully informed of any problems and ensures risk assessments etc are kept up to date.


Staffing levels have improved with the current management regime, but staff turnover is of concern.


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Review from J S (Granddaughter of Resident) published on 5 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, my grandmother is happy and settled, the staff are very friendly and eager to help with anything my grandmother wants or needs. I always feel happy visiting and whatever time of the day I arrive the staff are happy to see me and my grandmother is comfortable and contented. When she feels
poorly the staff are very attentive and let my family know exactly what they are doing regarding her health problems, Home Close is set in lovely gardens and my grandmother loves sitting out in the sun.

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Review from B G (Daughter-in-law of Resident) published on 4 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum-in-Law has been a resident in Home Close for a couple of years now and she is well looked after by all the care staff. The Home has a lovely welcoming atmosphere where everyone is very friendly and caring.

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Review from R G (Son of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after extremely well and the staff are all wonderful.

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Review from Maria B (Daughter of Resident) published on 18 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Home Close for a year and a half, is happy and well looked after, loves all the activities, and has made friends. I wouldn't have believed it if someone had told me she would be happy in a care home, but she is at Home Close.

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Review from Cynthia J (Daughter-in-law of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had experience of 3 relatives in Home Close. All were looked after in a kind and dignified way. I have been very impressed with care assistants, often young and often from other countries who have shown great compassion for the residents. I have also been impressed with the kindness of the nurses
who often go the extra mile eg taking my mother in law out for a walk when she is upset. This attitude stems from the compassion of the senior manager at the site.

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Review from Andrew S (Son of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care at times seems ok at others it is lacking when the person in your care goes to hospital on out patient visits no items are taken with them. Last time my mother went, there wasn't any change of clothes no incontinence pads and as these were required on the day, we had to beg some from the hospital,
other than this all is ok. The care given in the home from the staff is good. Food and cleanliness also high.

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Review from Matthew (Grandson of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All round i am very pleased with the care provided. There has only been one or two issues which when raised were dealt with in a quick and satisfactory manor. One thing i would like to see is one or two more things in the way of day time entertainment. Some of the activities are good but i think my
nan might need encouragement to join in. The staff are really great and my nan gets along with all of them.

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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Home Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.551 for Home Close is calculated as follows: ( (165 Excellents x 5) + (92 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 272 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Home Close is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Ioana

Ioana Pop

Job Title: Home Manager

I'm a qualified registered nurse with over 24 years of experience in healthcare, including cardiology, intensive care, and elderly care. Living locally, I love building strong connections with residents, families, and the community to enrich daily life and create a warm, engaging environment.


Naomi

Naomi Willis

Job Title: Activities Co-ordinator

I joined Home close, having previously been a school teacher as the home came recommended by a friend and 10 years on I'm still here. My favourite part of my day is seeing the residents, doing the activities with them and seeing them happy.


Angela

Angela Brasher

Job Title: Head Chef

I started as a domestic and have been trained over the years to become a cook. My favourite part of my day is after dinner, seeing all the finished plates and when the residents give you good feedback.