Hunters Down Care Home has a Review Score of 10 (9.951) out of 10, based on 20 reviews in the last 2 years. Over all time Hunters Down Care Home has 67 reviews.
Review from N C (Granddaughter of Resident) published on 3 April 2025
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Review from R G (Son of Resident) published on 6 March 2025
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Review from J D (Grandson of Resident) published on 4 March 2025
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Review from J A (Great-grandson of Resident) published on 19 February 2025
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Reply from Anca Markley, Home Manager at Hunters Down Care Home
Thank you for your kind words! It was truly a pleasure to care for your Nan.
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Review from T T (Husband of Resident) published on 31 January 2025
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Review from Clare C (Daughter of Resident) published on 17 December 2024
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Review from Pete S (Son of Resident) published on 22 November 2024
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Review from Ann S (Resident) published on 16 May 2024
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Reply from Jayne Masterson, Regional Director at Hunters Down Care Home
Thank you so much for your review. It is heartwarming to hear such positive comments from someone who lives at Hunters. I will ensure your feedback is shared with the team.
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Review from Richard C (Son of Resident) published on 24 April 2024
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Reply from Jayne Masterson, Regional Director at Hunters Down Care Home
Thank you so much for taking the time to leave a review on the care and respect given to your father in his last days by the team at Hunters. I will ensure your comments are shared with the team in recognition of the great care provided by them.
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Review from Pamela T (Daughter of Resident) published on 5 April 2024
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Reply from Jayne Masterson, Regional Director at Hunters Down Care Home
Thank you for taking the time to complete a review for Hunters Down and acknowledging the wonderful care provided by the team to your mother. We will ensure your kind words are forwarded to the team in recognition of their dedication to your mother and all of the people we care for here.
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Review from Linda C (Daughter of Resident) published on 11 January 2024
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Review from C G (Daughter of Resident) published on 14 November 2023
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Reply from Laura Nightingale, Sales and Marketing Business Partner at Hunters Down Care Home
Thank you for your glowing review of Hunters Down care home. We are pleased your dad is happy at the home.
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Review from Adrian C (Son-in-law of Resident) published on 23 October 2023
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Reply from Laura Nightingale, Sales and Marketing Business Partner at Hunters Down Care Home
Thank you so much for your review of Hunters Down. We are pleased to hear that you would recommend the home to others.
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Review from J L (Friend of Resident) published on 12 September 2023
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Reply from Laura Nightingale, Sales and Marketing Business Partner at Hunters Down Care Home
Thank you for your review of Hunters Down Care Home. It is great to hear you are so impressed with the home!
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Review from Jaki P (Daughter of Resident) published on 11 September 2023
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Review from Sarah F (Daughter of Resident) published on 24 July 2023
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Review from Janet F (Daughter of Resident) published on 13 July 2023
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Review from Jane H (Daughter-in-law of Resident) published on 11 July 2023
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Review from Keith M (Son of Resident) published on 5 June 2023
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Review from K C (Daughter of Resident) published on 19 April 2023
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The Review Score of 10 (9.951) out of 10 for Hunters Down Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.971 for Hunters Down Care Home is calculated as follows: ( (231 Excellents x 5) + (7 Goods x 4) ) ÷ 238 Ratings = 4.971
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.98 Points relating to the number of positive Reviews for Hunters Down Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 20 Positive Reviews ÷ 20.4 = 0.98
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Dec 2019
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Job Title: Home Manager
Joined: 2021
Anca became Home Manager at Hunters Down in December 2021 prior to
this Anca was manager at one of our sister homes, Buchan House,
Anca has an NVQ Level 3 in Health and Social Care and a QCF Level 5
in Leadership for Health and Social Care
Job Title: Care Manager
Joined: 2013
Myrna became Care Manager at Hunters Down in May 2013 but joined Hunters Down in 2010 as a Clinical Nurse Manager.
Myrna is a qualified Nurse and has worked as a General Nurse in hospitals and the community.
Myrna is responsible for the care delivered in the home and running of the home in the absence of the General Manager.