Review from S S (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the loving care provided to my mother as she slowly loses the fight with Alzheimer's. Your staff are heroes indeed.

Reply from Vanessa Dodd, Regional Administration Manager at Hunters Down Care Home

Thank you for your kind comments, they are very much appreciated

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience

My dad came to Hunters Down after spending 4 months in a different care home which he was placed in straight from hospital. The change in him is amazing, he looks so much better and happier. The home has far more going on than his previous one and all the staff have been so helpful and kind in settling

him in. Nothing is too much trouble and there is always a calm, well-managed atmosphere around the home whenever we visit.

Reply from Vanessa Dodd, Regional Administration Manager at Hunters Down Care Home

Thank you for your lovely comments, they are much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tom C (Husband of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

The home was opened some weeks ago and I am very grateful that I can now see my wife daily albeit for only an hour. I hope this time will be extended in due course if the pandemic allows. Management has assured me that the current hour visit is in the best interests of the residents so I am content

with a little being better than nothing. On the subject of management, I have some sympathy with the fact that she and the pandemic arrived almost simultaneously. She is easy to communicate with and listens to niggling problems e.g. I have reservations about one maybe two members of staff. In this respect, she advised I should contact her immediately.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Son of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

Staff are always really supportive/helpful when we FaceTime, come in for a garden visit or need to discuss any health concerns. We have been grateful for all their efforts during recent months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie M (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been in this care home for 8 and a half years and I have always found all staff to be caring, helpful and easy to deal with. I am more than pleased with the level of care my mother receives and the way in which they have dealt with all that has been involved with Covid.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Odelia C (Wife of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience

Friendly and caring, the team work so hard. I'm really pleased to be visiting again.

Reply from Jayne Wardell, General Manager at Hunters Down Care Home

Dear Odelia,
Thank you for your feedback. I am glad to read you feel the team are caring and friendly.
Very best wishes,
Jayne Wardell

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G W (Nephew of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience

My aunt moved in 3 months ago and despite this awful pandemic the home has gone above and beyond to help settle her in and facilitate our visits.
We should have made the move a year or so ago as we have never seen her happier.
She is enjoying doing things i never thought in a month of sunday's she

would enjoy.
Would highly recommend this home.

Reply from Jayne Wardell, General Manager at Hunters Down Care Home

Thank you so much for your feedback. I am glad to hear your aunt has settled in well. I look forward to seeing you soon.
Best wishes
Jayne Wardell

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita A (Friend of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience

My friend lives in Hunters Down and I cannot recommend them highly enough for the care and attention they provide. The visits were facilitated safely during the pandemic and I have received regular updates from Home Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin A (Friend of Resident) published on 15 May 2021
Submitted via Website • Report

Overall Experience

Can’t wait to visit this lovely home again.
Always a friendly welcome and a cup of tea and a biscuit on arrival. The staff make it feel like you are old friends. Clean home and nothing is too much trouble for them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Becks C (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience

My mother is suffering with Alzheimer’s and in early 2020 her symptoms deteriorated, seemingly exacerbated by the lockdown in March. As a family, we reached the sad conclusion that with her decline, my father was unable to continue caring for her alone and at home.
We found Hunters Down by chance,

but the location and that they had capacity to accommodate my mother were real positives. They couldn’t have been more helpful in facilitating the move for my mother and were thoughtful and sensitive to the needs of both my mother and father.
Almost one year on, we feel so lucky to have found Hunters Down. My mother is happy and well, and so very well cared for. The whole team at Hunters Down are wonderful and I’m incredibly grateful that we’ve found such a kind, thoughtful and loving environment. It’s heartbreaking that my mother’s illness has prevented my parents spending their latter years together, but I really do think we’ve found a wonderful home for my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Hunters Down for a few years. All the staff show her great affection and are very attentive to her needs. There is always a warm and welcoming atmosphere and lots of activities for her to enjoy. So overall, we are very pleased and are happy for her to be there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hannah S (Daughter of Resident) published on 4 July 2019
Submitted via Website • Report

Overall Experience

My Dad was moved from hospital at the start of June. He was very poorly and suffered with Alzheimer’s. We were on Pepys ward and from our 1st day the staff were just so friendly and welcoming. Dads room was clean, bright and comfortable. Sadly my Dad deteriorated quite quickly and after only a week

he was on palliative care. We were at the home for 6+ hours a day. The staff checked Dad every 15 minutes, made sure he was clean and comfortable and changed his position hourly. They spoke with us openly and honestly and we felt prepared for what was to come.
On the day he passed away the nurses and care assistants were unbelievably kind and supportive and I am just so glad he was here at Hunters Down where he was treated with the utmost dignity and care. After he passed and we returned to collect his bits, all the staff hugged us and took the time to talk to us and make sure we were ok. I can’t recommend this care home enough, just brilliant!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison T (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

As soon as Dad was unpacked he felt safe. He loved the staff and always enjoyed chatting and having a joke. His needs were catered for and everyone made him feel comfortable, happy and relaxed. The concern for Dad, by the staff, when he quickly went downhill was lovely and I know they shared our desperate

sadness when he passed away. Hunters Down also showed the same care, love and compassion for my Mum, who died in 2012, who suffered with Alzheimer's.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Son of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience

Excellent professional care at all times.
My mother was treated with respect and love at all times.
Staff were always polite to me from admin to carers to management.
I have no hesitation in recommending Hunters Down to anyone with a loved one with dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from U H (Niece of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience

My aunt is a resident in this care home and is wheelchair bound. The nursing staff are generally caring and considerate. My aunt particularly enjoys the activities and entertainment provided. The lady in charge of activities is always cheerful and friendly and encourages the residents to participate

in the various activities but she never forces anyone to join in.
This lady also involves family and friends whenever possible to join their loved one in an activity or outing. She also involves residents and the local community in various projects and activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fay R (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience

As a family, we are very happy with the nursing care my mother receives. I feel they know her so well - she can be difficult, but they maintain a professional and compassionate approach to her care.

There are great activities provided by a dedicated team which add to my mother's experience as well

as a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience

My stay has been extremely good and has all the staff. They have been kind and very considerate. It is a pleasure to have known them all. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine H (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience

Highly recommend this beautiful home.
Highly professional, caring, welcoming and helpful.
Could not have found a more perfect place for my relative to spend his last few months of life.
All staff are respectful and caring. From the reception through to the cleaning staff. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Wife of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience

During our 3 1/2 years of your support, it has been most reassuring to have the continued, reliable care you provide. All backed up by your frequent re-assessments ensuring us of the best care possible to alleviate our needs. The stability and teamwork of staff made a really happy atmosphere in the

face of the illness. The family remain forever most grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen A (Son of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience

My Dad spent 21 months in Hunters Down before he sadly passed away 3 Aug 18. My Dad's dementia was challenging at times but the staff on Cromwell provided exceptional care, always with dignity and compassion. As my Dad lost the ability to communicate the staff were always trying to find ways to engage

him in conversation. I was always informed about his health and any visits by the doctor or health care professionals outside of Hunters Down by regular telephone calls or on my many visits to be with Dad. I was always made to feel welcome on my visits & the nurse in charge always gave me an informed update on my Dad's health, particularly at his end of life and the care he was being provided with. I have seen first hand how hard the staff work but their standard of care, compassion and dignity afforded to my Dad was outstanding at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Hunters Down Care Home

Care Provided by Hunters Down Care Home

Good to Know

Funding & Fees Guide for Hunters Down Care Home

Facilities