Midfield Lodge Care Home has a Review Score of 9.7 (9.675) out of 10, based on 24 reviews in the last 2 years. Over all time Midfield Lodge Care Home has 56 reviews.
Review from Jackie R (Wife of Resident) published on 29 June 2023
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Reply from Ged Rabinowitz, Admin at Midfield Lodge Care Home
We appreciate your feedback regarding the care your husband has received at Midfield Lodge Care Home. It's reassuring to hear that the staff has been attentive and that your husband's care and wellbeing have been excellent. We understand the importance of providing quality care and are grateful for your positive review. We will make sure to share your kind words with the dedicated staff members who have been instrumental in providing exceptional care.
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Review from A H (Daughter of Resident) published on 30 May 2023
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Review from Mechelle B (Daughter-in-law of Resident) published on 19 May 2023
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Review from Gail C (Daughter of Resident) published on 22 March 2023
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Review from Ian S (Son of Resident) published on 3 March 2023
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Review from Shirley S (Daughter of Resident) published on 17 January 2023
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Review from J W (Wife of Resident) published on 16 December 2022
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Review from Eileen O (Sister of Resident) published on 13 December 2022
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Review from Judith C (Friend of Resident) published on 25 April 2022
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Review from R D (Daughter of Resident) published on 12 April 2022
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Review from Gareth C (Son of Resident) published on 25 March 2022
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Review from Liz W (Wife of Resident) published on 23 March 2022
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Review from Valerie B (Resident) published on 24 September 2021
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Review from Graham L (Son of Resident) published on 19 July 2021
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Review from Lesley T (Daughter of Resident) published on 15 July 2021
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Review from J D (Son of Resident) published on 30 June 2021
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Review from M B (Cousin of Resident) published on 4 June 2021
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Review from Michael D (Husband of Resident) published on 11 May 2021
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Review from Joanne C (Daughter of Resident) published on 28 April 2021
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Review from Amanda B (Daughter of Resident) published on 8 March 2021
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Reply from Olivia Shields, Marketing Assistant at Midfield Lodge Care Home
Thank you, Amanda, for your feedback and for taking the time to share your experience at Midfield Lodge Care Home. We are so sorry to hear about your mother, but pleased you felt she received great care and hope that her time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to get in touch.
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The Review Score of 9.7 (9.675) out of 10 for Midfield Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.675 for Midfield Lodge Care Home is calculated as follows: ( (195 Excellents x 5) + (69 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 274 Ratings = 4.675
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Midfield Lodge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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