Orchard House Care Home

107 Money Bank, Wisbech PE13 2JF
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9.8 96 Reviews
  • Orchard House Care Home, Wisbech
Located alongside Ely College in Wisbech, Orchard House CareHome has been purpose-built to look after a wide range of personal care needs, being suitable for elderly, residential, nursing, palliative and dementia care.

Together with effective healthcare methods, Orchard House professionals are keen to promote a healthy lifestyle amongst those in a long-term care setting, providing a thorough and adaptable activities programme that individuals can use to get the most out of life while feeling the mental and physical benefits.

A number of lounges are available within the home and also has a garden room that is of particular use for those who experience an onset of dementia or Alzheimer's.

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Care Provided by Orchard House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Watson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Orchard House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,175
    • Self-Funded Nursing Care from £1,250

  • *All fee’s are based on a pre-admission assessment conducted by the team at Orchard House Care Home.
  • (these prices are only a guideline, please contact Orchard House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Orchard House welcome visitors to Orchard House Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Parking available on-site


Orchard House Care Home Reviews (96)

Total of 96, showing 1-20
9.8

Orchard House Care Home has a Review Score of 9.8 (9.793) out of 10, based on 31 reviews in the last 2 years. Over all time Orchard House Care Home has 96 reviews.

Overall Experience

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  • 21
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Date Published

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Review from Johnathan J (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The birthday party put on for my mum was amazing. All the staff involved have been great and the thought and effort put in was class A

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Review from O J (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard House Care Home are a spectacular team of carers, my mother moved here after an emergency care home move and they have been so welcoming to her and our family. The standard of living at orchard house is exceptional and the quality of care is amazing as everyone there is just so lovely. Unfortunately
my mother's birthday was spent in hospital but she is now being looked after in the care of Orchard House again and when she returned they organised a party for her and our family in a private room and they had a birthday cake made for her too. Couldn't ask for better service and care, they have just been wonderful.

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Review from Jennie A (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchard House Care Home team are truly amazing. Every care is taken to make sure all patrons are cared for and extra special care especially during the Christmas season. Visits from Santa (exceptional), elves and the wee donkey. My dear dad's face lit up with true joy, he loved the visits. Even
though he is bed bound he still was included. Absolutely priceless memories made.

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Review from Sally S (Daughter-in-law of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard House Care Home, is amazing. They go above and beyond to support their residents, with fun activities and special events. My mother in law lives here and all her support workers are so kind and fun. For her grandson's wedding, they helped her prepare and went above and beyond to make her look
beautiful for the day. They have lovely facilities and a peaceful garden where they have barbecues and activities.

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Review from S F (Granddaughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my granddad has been here, we have attended a few activities that have been planned - singers, Halloween activities, children in need - everyone has really enjoyed these events.
Grandad has also commented on the time he has seen the singers and people coming to see him in his room to chat to
him, he has enjoyed.
My family are also planning on attending the Christmas fair.

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Review from J W (Daughter-in-law of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team should be proud of the work they do at Orchard House. The residents are so well cared for. My Mother-in-law is happy and safe being looked after by staff who absolutely care. Thank you all so much.

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Review from Nathan L (Son of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recently told the staff were going to decorate my dad's room. I expected some new paint and maybe the curtains changed. I was wrong. they have totally personalised his room and it looks amazing. As soon as you enter you can see all his interests on the wall in paintings and accessories. My dad
is so happy, the staff have been fantastic for him since he moved in.

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Review from Susan B (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for and is safe. The staff are very friendly and there is a great sense of community amongst the residents. Dad is made to feel very welcome and they enjoy spending time together. The nurses are very attentive and liaise well with the local practice.

Reply from Alice, Customer Relations Team at Orchard House Care Home

Thank you so much for your kind words and positive feedback. We're thrilled to hear that your mum feels well cared for and safe, and that you and your dad appreciate the friendly atmosphere and sense of community among our residents. It's wonderful to know that our staff and nurses are meeting your expectations and providing attentive care.


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Review from Jacqueline R (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff very pleasant attitude, very helpful with problems, giving information about Mum without me asking. Facilities are always clean and tidy and the food seems nice (looks good). Mum has mobility problems and staff are very patient with her. The office staff are helpful when funding from the local
authority was delayed.

Reply from Alice, Customer Relations Team at Orchard House Care Home

Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you found our staff to be pleasant and helpful and that they have been attentive to your mother's needs.


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Review from Colin H (Nephew of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visit my wife's aunt the staff are always friendly. We have seen how well the staff attend to the residents, making them feel comfortable and happy.

Reply from Alice, Customer Relations Team at Orchard House Care Home

Thank you for sharing your positive experience with us. We're delighted to hear that you find our staff friendly and attentive. It's wonderful to know that their efforts are making a difference in the lives of our residents. Your feedback is greatly appreciated and will be shared with the team.


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Review from Pamela F (Friend of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Orchard House always smells nice and fresh, all staff are very welcoming, friendly and helpful. The rooms are clean and tidy, meals and snacks are excellent. Laundry at times goes astray but the staff will always track down missing clothing. Stimulation and activities are very well thought out to suit
the resident's abilities. The social gatherings and entertainment which all residents and visitors plus staff join in whether it be bingo or dancing. Any issues with minor faults, hanging pictures etc the maintenance staff deal with. Any issues the manager's door is always open.

Reply from Alice, Customer Relations Team at Orchard House Care Home

Thank you for taking the time to share your positive experience at Orchard House. We are delighted to hear that you find our environment pleasant and that our staff consistently provide a warm and welcoming atmosphere.


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Review from Barbara H (Niece of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very pleasant and helpful. Activities are brilliant as are management and entertainment. I would definitely recommend Orchard House Care Home.

Reply from Alice, Customer Relations Team at Orchard House Care Home

Thank you so much for your kind words! We're thrilled to hear that you find our staff, activities and management to your satisfaction. Your recommendation means a lot to us, and we're grateful for your positive feedback. If there's anything more we can do for you or any suggestions you have, please don't hesitate to let us know.


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Review from J G (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother celebrated her 103rd Birthday this month. The staff were so helpful in helping us arrange an afternoon party. The staff were very generous in supplying a birthday cake and joining in the celebration. I am very grateful for the support and goodwill which they have shown Mum and our family.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your lovely words, I will ensure I pass this on to the team. We are glad Mum and yourselves are happy with the care we are providing and that you all enjoyed the party.


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Review from Shanice G (Great-Niece of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I participated in the charity sing-along for each fundraiser that Orchard House organised. Fantastic atmosphere, friendly staff and clean facilities. Food and drinks were fresh. I felt relaxed and comfortable at all times. The entertainment was amazing. Everyone is happy and content.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you Shanice for your kind words and all your continued support you and your family have shown Orchard House. We all really do appreciate it. We are looking forward to making more memories together.


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Review from S P (Wife of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents, staff, friends and family all enjoyed the afternoon 'sing-a-long', which was part of the afternoon celebration of our 60th anniversary. It was lovely to see their smiling faces and their joining in with the singing. Family and friends all enjoyed the lovely refreshments.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for letting us celebrate your special day. Staff and residents all enjoyed the day. I will pass your positive comments on to the team.


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Review from Carole G (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I attended a company cafe today at Orchard House. It was extremely helpful. I got lots of information about local groups in the area. It gave my elderly father a chance to meet people from the community. After lots of chatting, tea and cake I came away with lots of ideas for Dad. All the
staff went out of their way to make us feel welcome. They have a good understanding of the bereavement my father is experiencing after losing Mum who was a resident for several years and are continuing to support us as a family. I can not praise the staff at this home enough. They are truly part of our lives now and will continue to be so. The care they gave my mum was second to none. A wonderful place for your loved one to be. Thank you. You are all angels.

Reply from Sia Lebbie, Marketing Executive at Orchard House Care Home

Thank you so much for taking the time to share your heartwarming experience with us. We are delighted to hear that you and your father had such a positive and helpful visit to our Company Café. It's especially meaningful to us that you feel the staff at Orchard House has a good understanding of the bereavement your father is going through. We understand the importance of ongoing support, and we are committed to being there for you and your family during this challenging time. Your praise for the care provided to your mother is truly appreciated and we are honoured that we continue to be a part of your lives.


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Review from C Y (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of my mum has been excellent, staff friendly and kind. Mum has only been in Orchard House a few months, but all staff have gone out of their way to make it feel like home and encouraged her to join in social activities. Mum led a very independent life before breaking hip, and we worried that she
would struggle to settle, but this has not been the case. We, her family, are sure this is down to the care and consideration of all staff.

Reply from Sia Lebbie, Marketing Executive at Orchard House Care Home

We are delighted to hear that the care provided for your mum has been excellent and that the staff have been friendly and kind. It's great to know that the staff's efforts have made her feel at home and encouraged her to engage in social activities.
Maintaining a sense of independence is crucial, especially after significant life changes. Therefore, it pleases us to hear that your mum has been able to settle well at Orchard House despite your initial concerns about her hip injury.


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Review from Olivia C (Relative of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not say a bad word about Orchard House Care Home. I am a relative to a resident who has been at the home for over a year. The care they provide is exceptional and very clean, and the staff are amazing. Our nan is very happy here, and we wouldn’t want her to be anywhere else. There’s always something
on for the residents and their families, and everyone is included.
Thank you all for being amazing.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your amazing words, I will pass them on to the team. It's lovely when we get such positive comments on the hard work we all do.


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Review from Stephanie N (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very friendly and helpful, and any issues that arise are dealt with ASAP. Activity staff try very hard to keep residents entertained and happy. Very pleased.

Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Thank you for taking the time to leave a review for our home. We appreciate all feedback and will pass on your review to the team.


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Review from Lynda G (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the staff enough - such a welcoming home. The staff are always friendly and approachable. They keep us informed about Mum and quickly sort out any issues. Mum has received excellent care, and the staff are so good with her. We are so happy that she is settled and treated as part of a big
family. Mum has been encouraged to join in the great activities offered.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words. I will ensure to pass it on to the team. We are very happy to have Mum and yourselves as part of the Orchard House family.


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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Orchard House Care Home is calculated as follows: ( (291 Excellents x 5) + (69 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 363 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Sarah

Sarah Watson

Job Title: General Manager

Joined: 2011

I have worked within the care industry for over 20 years. I joined RCH Care Homes in 2011 as a care assistant and this is where my journey began. I worked through various different positions to progress through to where I am now as General manager. This was many years of training and studying in which RCH supported me throughout my career changes.


Frequently Asked Questions about Orchard House Care Home

What types of Care is Orchard House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchard House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Orchard House Care Home have?

There are 59 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Orchard House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard House Care Home to the centre of Wisbech?

0.6 mile(s) as the crow flies, distance by road may be significantly further.