Orchard House Care Home

107 Money Bank, Wisbech PE13 2JF
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9.8 96 Reviews
  • Orchard House Care Home, Wisbech
Located alongside Ely College in Wisbech, Orchard House CareHome has been purpose-built to look after a wide range of personal care needs, being suitable for elderly, residential, nursing, palliative and dementia care.

Together with effective healthcare methods, Orchard House professionals are keen to promote a healthy lifestyle amongst those in a long-term care setting, providing a thorough and adaptable activities programme that individuals can use to get the most out of life while feeling the mental and physical benefits.

A number of lounges are available within the home and also has a garden room that is of particular use for those who experience an onset of dementia or Alzheimer's.

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Care Provided by Orchard House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Watson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Orchard House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,175
    • Self-Funded Nursing Care from £1,250

  • *All fee’s are based on a pre-admission assessment conducted by the team at Orchard House Care Home.
  • (these prices are only a guideline, please contact Orchard House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Orchard House welcome visitors to Orchard House Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Parking available on-site


Orchard House Care Home Reviews (96)

Total of 96, showing 21-40
9.8

Orchard House Care Home has a Review Score of 9.8 (9.793) out of 10, based on 31 reviews in the last 2 years. Over all time Orchard House Care Home has 96 reviews.

Overall Experience

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Date Published

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Review from Debbie C (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are amazing, they look after Mum so well even when her dementia makes her behaviour challenging. They treat her with care, dignity and compassion.
We could not be happier with the care she receives.

Reply from Sia Lebbie, Reviews Team at Orchard House Care Home

Thank you for sharing these wonderful comments with us. We are delighted to learn about the compassionate care your mum receives at our home. As a home specialising in Dementia care, we understand the challenges it can pose and have a dedicated team that provides all-round support to residents. We love what we do at Orchard and it makes us even happier to know that you and your mum are happy.


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Review from Carol K (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I last visited Mum, she was very agitated. The staff helped to calm her down and also comforted me.
The staff go above and beyond with all of the residents.
Mum has been in Orchard House for nearly 18 months, and in that time, we have never had any concerns regarding Mum.
Mum is treated with
love and dignity, and the home honestly feels like family.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words. I will pass them on to the team. I am very proud of the team at Orchard, everyone works so hard for all our residents.


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Review from Christine S (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to Orchard House in December 2022. He has received fantastic care from all the staff looking after him. The staff a really caring and always treats the residents with respect and dignity at all times. The staff are always happy to help and always keep me informed about my dad. They are always
polite. My dad has received the best care in Orchard House and is happy and content. Well done to a great team.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you, Christine; what wonderful words. I am very proud of the team at Orchard House. I will make sure I pass your comments on to the team.


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Review from D M (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care staff at Orchard House. The team are friendly and supportive toward both my mum and my family. The activities team always works very hard to offer entertainment inside and outside of the home.
The lift needs repairing - its constant breakdowns make it difficult to take
Mum out or to activities.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your lovely comments, I will pass onto the team. We have had the lift repaired so hopefully this has resolve any further complications.


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Review from Hilary B (Friend of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely blown away by the entrance hall display.
Decorated pumpkin shapes and specially collected bottles with spooky contents and seasonal labels were all completed by residents.
As always, the activities and displays/environment reflect the diverse and stimulating creativity of the hardworking,
imaginative staff.
Well done. Orchard House, once again!

Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Thank you so much for your wonderful review, especially your feedback about the display and also the team. At Orchard House, we are passionate about ensuring our lifestyle programme has variety and is engaging. The Lifestyle Team are dedicated and creative in all of their approaches, so your comments and acknowledgement are very much appreciated by us all.


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Review from C R (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently celebrated her 98th birthday. We planned a small celebration but were surprised, when we asked, just how many of her friends wanted to come and join in. The manager and the staff were excellent and helpful in providing a party at short notice, with a nice tea and a birthday cake laid on.
It helped make a special day for Mum and I would like to express our appreciation to all who helped out.

Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Everyone at Orchard House would like to thank you for taking the time to leave a review. We are so glad to hear that your mum, your family and friends enjoyed her special day.


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Review from Roger V (Son of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly home. Management and staff always helpful. Good activities.

Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Thank you for taking the time to leave a review for Orchard House Care Home. Your feedback is very much appreciated and we're glad to hear you enjoy the lifestyle events at the home.


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Review from Graham M (Brother of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good day spent with family. Staff and entertainment good, very tasty BBQ.

Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Thank you for taking the time to leave a review for Orchard House Care Home, your feedback is very much appreciated.


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Review from Sally H (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for palliative care on a Friday, and from the moment we arrived, we were made to feel at home. Nothing was any trouble. The staff were so thoughtful, respectful and caring.
Myself and my brother spent as much time with my mum as we could, and it was so nice to be able to relax and feel
comfortable during such an emotional time. We were given space just to "be", but knew if we needed anything, staff were there to help us as well as Mum.

Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

We very much appreciate the time you've taken to leave such a lovely review about Orchard House. Your thoughtful feedback means a lot to us, and we were honoured to be able to support you all.


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Review from D R (Son-in-law of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful and upbeat staff.
Very engaging with relatives about any concerns they may have.
Very clean and tidy facilities with a good atmosphere.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words; it really does make a difference. I will pass your comments on to the team.


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Review from S L (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so helpful.
When I visit the home, it's always a lovely greeting.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words. I will pass it on to the team.


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Review from E C (Granddaughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a lovely experience, Grandma is always glowing every time we come to visit her. The staff were also kind, creative and interested in each person. It's so lovely to see my grandma being treated so well.

Reply from Abigail Draper, Customer Relations Team at Orchard House Care Home

Thank you so much for taking the time to leave a review and the wonderful comments. The team at Orchard House very much appreciate your feedback.


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Review from Barbara H (Niece of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always been very friendly and welcoming. Nothing is too much trouble, and my aunt seems very happy here. We are always invited to the events, which are very good.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for completing a review. We are pleased your auntie is happy here and you all enjoy the events that happen in the home. I will pass your feedback on to the team.


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Review from Rachel S (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended the December pantomime, which was well organized. The staff and residents all had fun; it was very entertaining.
We had a lovely Christmas raffle with some lovely gifts.
We all enjoyed a buffet.
The staff always speak to me and make me feel like one of the family.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your review. We are very pleased you enjoyed the Christmas party; it was very entertaining and enjoyable for everyone. Thank you for all support you show us at Orchard House.


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Review from Mark H (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, very friendly and helpful.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your review; I will pass your lovely comments on to the team.


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Review from Ross S (Friend of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff.
Clean and tidy.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to complete a review. I will pass your comments on to the team.


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Review from Donna H (Granddaughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff making all visitors feel welcome. Always clean and tidy. Fabulous entertainment for all to enjoy.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to complete a review. I am pleased that you feel welcome at the home, and we will continue to provide activities and entertainment as much as possible.


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Review from Melanie H (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff, very friendly and helpful. Nothing is too much trouble. The home is always clean and warm, and they put on lovely entertainment and trips out.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you so much for all your kind words and the support you and your family showed Orchard House. We really appreciate it and are very grateful.


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Review from Iris P (Sister-in-law of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm most impressed with the care my brother in law is receiving. Staff are efficient and very kind. The house is very welcoming and spotless. A lot of activities going on at different times, eg, Halloween, bonfire night.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to complete a review, we are very happy that you are impressed with the home and the support that we are providing your brother-in-law. I will pass your review on to the staff.


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Review from E G (Husband of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Orchard House helped my wife and I celebrate our anniversary and they were marvellous. They made my family welcome and prepared everything for my wife and I. Since having my wife at Orchard House, I have felt that she is in good hands and this gives me great comfort.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, we are so glad you had a great day and it will definitely be one to remember. Also, thank you to you both for the support you give to Orchard House, we really do appreciate it.


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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Orchard House Care Home is calculated as follows: ( (291 Excellents x 5) + (69 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 363 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Sarah

Sarah Watson

Job Title: General Manager

Joined: 2011

I have worked within the care industry for over 20 years. I joined RCH Care Homes in 2011 as a care assistant and this is where my journey began. I worked through various different positions to progress through to where I am now as General manager. This was many years of training and studying in which RCH supported me throughout my career changes.