Orchard House Care Home

107 Money Bank, Wisbech PE13 2JF
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9.8 96 Reviews
  • Orchard House Care Home, Wisbech
Located alongside Ely College in Wisbech, Orchard House CareHome has been purpose-built to look after a wide range of personal care needs, being suitable for elderly, residential, nursing, palliative and dementia care.

Together with effective healthcare methods, Orchard House professionals are keen to promote a healthy lifestyle amongst those in a long-term care setting, providing a thorough and adaptable activities programme that individuals can use to get the most out of life while feeling the mental and physical benefits.

A number of lounges are available within the home and also has a garden room that is of particular use for those who experience an onset of dementia or Alzheimer's.

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Care Provided by Orchard House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Watson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Orchard House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,175
    • Self-Funded Nursing Care from £1,250

  • *All fee’s are based on a pre-admission assessment conducted by the team at Orchard House Care Home.
  • (these prices are only a guideline, please contact Orchard House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Orchard House welcome visitors to Orchard House Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Parking available on-site


Orchard House Care Home Reviews (96)

Total of 96, showing 41-60
9.8

Orchard House Care Home has a Review Score of 9.8 (9.793) out of 10, based on 31 reviews in the last 2 years. Over all time Orchard House Care Home has 96 reviews.

Overall Experience

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Review from Kim G (Niece of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic nursing home for my auntie that embraces the family as their own. My auntie always looks clean, smells good, and her needs are very well met. Thank you.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to share such wonderful comments. We are very proud of the team and their dedication.
Our family cares for your family.


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Review from M G (Friend of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff facilitated a family celebration at the home for a resident. Romm allocated, Zoom linked and managed. Staff very friendly to resident, friends and family. A lovely afternoon. Thank you.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to share such wonderful comments. We are very proud of the team and their dedication to all the residents.


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Review from Sarah D (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came straight from the hospital to Orchard, and they have been very good. He's picked up greatly. He's eating and drinking very well and being looked after very good. He's always given choices as to what he would like, which is good. I'm now less worried about Dad and 100% less stressed when I'm
not with him, as I know he's being looked after.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to share such wonderful comments. We are very proud of the team and their dedication, we are glad that Dad is doing well and you are less stressed now.


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Review from A S (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been very happy with Mum's care to date.

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Review from Alan R (Son of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Love the home.

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Review from J P (Wife of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring. Nothing is too much trouble. Very kind, excellent service. Fantastic staff.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, I will pass over to the team all your feedback.


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Review from I A (Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a really good time here, and it's gone fast. It's very beautiful sitting out in the sun in the garden.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words. We hope you are enjoying being back at home. You are definitely missed at Orchard!


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Review from Barry E (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Siz years ago my 96-year-old mother went into Orchard House Care Home my father was also in Orchard House Care Home for three years until he died. Me and my family are probably well qualified to assess Orchard House Care Home and we would say it has been consistently good.
Management and staff are
always patient and kind to Mum and frequently go "the extra mile".
PArticular praise mum go to all the staff for dealing with the issue of Covid.

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Review from Linda W (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mum has received in the time she's been there has been excellent. Also to us as a family. Since Christmas her health has deteriorated and her needs changed dramatically, and she is always made more comfortable now. All the staff are warm and friendly and update me on her condition if need
be.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, I will pass your feedback onto the team. We are very happy that mum was comfortable and you were all happy with the care and support mum received.


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Review from J R (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Seems to have settled in.

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Review from Ian M (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into her new environment well with help and support from all the staff. Our family really appreciate everything.

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Review from Margaret S (Friend of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst we were visiting the resident on her birthday several staff members entered the room with cake, tea and a cheerful, friendly attitude. This was good natured and sincere, with a rousing chorus of happy birthday. It's comforting to know that our friend was looked after so well and that such places
are available to us when we need them.

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Review from Kevin R (Son of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great bunch of carers, good to see Mum more settled.

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Review from D N (Brother of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard House Care Home both my wife and I found to be always clean and tidy. No nasty smells. My sister has been in here for almost 2 years and we feel she is getting the best care. The staff are always smart and polite and go out of their way to help.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your lovely words, I will pass them on to the team. I'm pleased that you feel we are providing the best care for your sister. Thank you again for taking the time to complete a review card for Orchard House.


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Review from Laura H (Granddaughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since her time at Orchard House Care Home my grandma has received such a wonderful standard of care. Her health and happiness has improved and I've been happy with the care given and pleasantly surprised by the efforts made by staff to keep my grandma (now 101) engaged with activities and supported
mentally and physically. I would recommend this place to anyone. Thank you for your care.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you so much for such kind words, I will pass them onto the team. We are very happy we could help and support in celebrating Nan's 101st birthday.


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Review from Andrew C (Grandson of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very welcoming and made sure we followed all the safeguarding procedures. They also set up a special room for us to celebrate her 101st birthday with a beautiful cake, balloons and a great crowd. They made sure we were looked after and were very helpful with any requests.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your review, we are so pleased that we could support you and your family to celebrate nan's 101str birthday.
Thank you again.


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Review from Mary C (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for so kindly by all the staff at Orchard House Care Home and today for her 101st birthday they helped us to have a wonderful family celebration with Mum. Everything has been provided for us to have a very cosy time and they have created a very decorate cake that was a surprise
and delight for Mum. Thank you very much for your kindness!

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you very much for your lovely words, we are so pleased that Mum and yourselves were happy to celebrate mum's 101st birthday here at Orchard and you all had a great time.
Once again, Thank you.


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Review from Patricia H (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been independent until her 100th birthday Mum came to Orchard House Care Home as a result of a fractured thigh. She has received wonderful care and the team have treated her with kindness and dignity. She has settled in very well and as we - her family are at a distance - it is comforting to
know that she is in good hands. The team are also very welcoming when we visit.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for such kind words, I will share your wonderful feedback with the team. We are very pleased that mum has settled in so well at Orchard.
Once again thank you.


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Review from James S (Husband of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Second to none.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you very much for your kind words. I will let the team know your feedback. Thank you for your continued support when you come to visit your wife.


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Review from M G (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was struggling to manage but did not want to leave her own home. However, sadly an accident meant a trip to the hospital, followed by rehabilitation at Orchard House Care Home.
We have been really sure[raised by Mum who now says she doesn't want to go home, but to stay at Orchard House Care
Home. I am so pleased and relieved, she is so happy to be at Orchard House. She says all the time how lovely everyone is and how good they are to her.
For me, they have been so helpful in answering all my questions and sorting things like Mums mobile phone. I have peace of mind now.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, i will pass onto the team. Its great news that your mum feels comfortable enough not to want to leave and this give you and your family reassurance.


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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Orchard House Care Home is calculated as follows: ( (291 Excellents x 5) + (69 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 363 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Sarah

Sarah Watson

Job Title: General Manager

Joined: 2011

I have worked within the care industry for over 20 years. I joined RCH Care Homes in 2011 as a care assistant and this is where my journey began. I worked through various different positions to progress through to where I am now as General manager. This was many years of training and studying in which RCH supported me throughout my career changes.