Review from C E (Son of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience

The home provided a food caring environment and ensures my mother is looked after. They have been especially helpful during the pandemic.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, I will pass your comments on to the team. We are very proud of the team and their dedication in these difficult times.

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Review from M C (Husband of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience

Nice, clean, friendly care home. My wife is in respite care since surgery (NHS) and has been well looked after. The staff deserve a special mention. Nothing is too much trouble for them, and they are happy in their tasks.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you very much for your kind words; I will pass your positive comments onto the team.

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Review from Andrew P (Son of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

Excellent care home.
My mother is always telling us how good the staff are, very caring and friendly.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you very much for such lovely comments. I will pass your feedback onto the team.

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Review from Martin R (Son of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

A wonderful afternoon. The staff have worked so hard to make a very special day, lots of photos taken to show with our family. Thank you all so much for taking such good care of my father. Please keep us the good work.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you, Martin, for attending our event. I know you and your family travelled quite a distance to show your support for Orchard House. Staff, residents and relatives all had a great evening.
Thank you again.

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Review from Glenn R (Son of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

Orchard House is a fantastic place. All the staff are so friendly and kind. My mother has been a resident for 18-months and is definitely enjoying herself. I am kept informed of any problems or needs regularly. Mum enjoys the activities put on at Orchard House. A big thank you to all involved in looking

after her.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you, Glenn, for your valued feedback. I am immensely proud of the staff at Orchard, and the residents' safety and happiness are at the forefront of what we do. Once again, thank you for taking the time to provide the feedback; it means a great deal to the staff here.

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Review from Sandra A (Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

I came for rest and nursing care from the hospital, at first, very scared. I never thought in my wildest dreams I would be in a nursing home. I was mainly a barrier most of my time there but gained confidence a lot. They had patience and cared for me when I had blackouts. The best was getting into bed

with my hot drink and ginger biscuits, the staff got used to my routine, that I never had to ask, they listened, cared, and joked with me, and when I could leave the room with my pal the walker, it was nice sitting having my dinner etc. The cook was amazing. Activities I thoroughly enjoyed, the two ladies who run it are absolutely wonderful. I also got to get my hair cut, sadly I have hardly anything left now, but she was a lovely lady. Have to say a big thank you to the cleaners as well, and the lovely church, who came into my room and kept me company. I miss this home and would love to do a holiday there, but if it was not down to the care I had, I don't think I been at rehab. Thank you again, brilliant and home on home!

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for taking the time to share such wonderful comments. We are very proud of the team and their dedication in these difficult times. We wish you all the very best.

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Review from M B (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

Very caring.
It's a wonderful place.

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Review from Christine W (Wife of Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience

Found all the staff very kind and helpful to me. Very understanding of my husband's needs as he has had a stroke and has got vascular dementia. Lovely, large and light bedroom.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, I will pass your comments onto the staff here.

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Review from H O (Niece of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience

I have found the staff here very helpful and friendly. Very hard working and go above and beyond to help with any queries you might have. All in all, I am very pleased with the care that is provided. My Aunt has settled well after a difficult start in hospital. Thank you.

Reply from Sarah Watson, General Manager at Orchard House Care Home

Thank you for your kind words, I will pass your positive feedback to the staff. The staff at Orchard House are very grateful that all their hard work does get recognised. Once again thank you.

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Review from B F (Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience

Fabulous care. Excellent care from Activities Team. The carers are excellent. Very clean and tidy. Food: do not like peas!

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Review from N A (Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

I like Orchard House because everyone is friendly and sociable. I feel as if I have been here long and is okay.

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Review from A G (Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience

I have cancer and treatment is very good. After all my good room is kept in excellent care and the water in the toilet is very hot and clean.

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Review from Sarah H (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience

Fantastic home and excellent staff, my mum went to Orchard House on April 1st in a COVID bed for rest bite. Mum went in the dementia unit I couldn’t be any happier with how she has settled in and how the staff in the unit care for her. They also contact me straight away if any concerns. Mum has now

become a permanent resident there and we couldn’t be any happier. I feel a weight has been lifted knowing she is safe and being so well cared for.

Reply from Maxine Bain, General Manager at Orchard House Care Home

Thank you Sarah for your valued feedback. I am immensely proud of the staff at Orchard and the residents' safety and happiness is at the forefront of what we do. Once again thank you for taking the time to provide the feedback it means a great deal to the staff here.

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Review from B K (Respite Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience

I came here from a ward in the hospital. The patient opposite cursed the nurses in the most unpleasant way so I was relieved to come to this respite home where I have my own room, even though there is banging on the floor above (the moving of heavy furniture and sometimes banging in the night down the

corridor). I came here as recommended by the doctor, it is relatively quiet so I have requested an extra week here. The food is good here and day by day I get stronger in the legs, though the physio says 'one step at a time'.

Reply from Maxine Bain, General Manager at Orchard House Care Home

Thank you for taking the time to provide your feedback. We wish you well now that you are home and it was a pleasure to have met you.

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Review from K B (Daughter-in-law of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience

The change in my mother-in-law in less than a week is nothing short of amazing. She has dementia and was not eating or drinking properly, not talking, not walking without assistance and just slept all day. The care she has received is exceptional. Her room is homely but functional. She eats and drinks

everything. She is talking all the time, she's awake all day and walking with a stick. She truly has a new lease of life and I put it all down to the amazing care she has received at Orchard House.

Reply from Maxine Bain, General Manager at Orchard House Care Home

Thank you for taking the time to share such wonderful comments. We are very proud of the team and their dedication in these difficult times.

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Review from Heather A (Resident) assisted by family/friend published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience

Many good carers, real affection and interested. Looked after me kindly while I had fun.
Everything very clean - lots of hoovering!
Despite me getting angry they are patient.

Reply from Jasmeet Rai, Associate Director at Orchard House Care Home

Thank you very much for your kind words, they're helpful to both potential families/residents looking for a home and in helping us to continue to improve the care we provide. We're also glad to hear that you're having fun!

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Review from Martyn H (Son of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience

The Orchards is a pleasant, clean and well-run accommodation for all residents. They have bright, cheerful staff who gain knowledge of the residents to help understand their needs and wants. I could ask no more for my mother's care.

Reply from Jasmeet Rai, Associate Director at Orchard House Care Home

Thank you for taking the time to provide this review. Potential families and residents find these reviews useful when selecting a home, and they also help us continue to improve our services.

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Review from Anthony G (Resident) assisted by family/friend published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience

Very happy with everything, the carers, the rooms and the food - excellent. I am very happy here.
Thank you so much.

Reply from Jasmeet Rai, Associate Director at Orchard House Care Home

Thank you very much for your kind words, your feedback is invaluable to us.

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Review from H B (Respite Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

What a star place. I was wrongly diagnosed but I was treated most handsomely. The staff were first class.

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Review from A D (Daughter-in-law of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care given to my mother-in-law whilst we made long term decisions for the family. We would have liked to have stayed at Orchard House but the distance from our house was too great.

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Orchard House Care Home

Care Provided by Orchard House Care Home

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Funding & Fees Guide for Orchard House Care Home

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