Orchard House Care Home

107 Money Bank, Wisbech PE13 2JF
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9.8 96 Reviews
  • Orchard House Care Home, Wisbech
Located alongside Ely College in Wisbech, Orchard House CareHome has been purpose-built to look after a wide range of personal care needs, being suitable for elderly, residential, nursing, palliative and dementia care.

Together with effective healthcare methods, Orchard House professionals are keen to promote a healthy lifestyle amongst those in a long-term care setting, providing a thorough and adaptable activities programme that individuals can use to get the most out of life while feeling the mental and physical benefits.

A number of lounges are available within the home and also has a garden room that is of particular use for those who experience an onset of dementia or Alzheimer's.

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Care Provided by Orchard House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Watson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Orchard House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,175
    • Self-Funded Nursing Care from £1,250

  • *All fee’s are based on a pre-admission assessment conducted by the team at Orchard House Care Home.
  • (these prices are only a guideline, please contact Orchard House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Orchard House welcome visitors to Orchard House Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Parking available on-site


Orchard House Care Home Reviews (96)

Total of 96, showing 81-96
9.8

Orchard House Care Home has a Review Score of 9.8 (9.793) out of 10, based on 31 reviews in the last 2 years. Over all time Orchard House Care Home has 96 reviews.

Overall Experience

  • 72
  • 21
  • 3
  • 0
  • 0

Date Published

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65

Review from P J (Son of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found staff helpful and very friendly and caring. Nothing was too much trouble, even if they were busy. Couldn't fault.

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Review from A J (Daughter-in-law of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law went into Orchard House for end of life care, for the few weeks he was there, the staff were very professional and caring. We were always made to feel welcome when visiting day or night and nothing was too much trouble, there was always a senior carer to answer questions or put our
minds at ease.
The day he passed away, the staff went above and beyond to comfort us and were very professional.
I myself would like to thank everyone for their caring, friendship and professionalism during the last few weeks, it means a lot.

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Review from Bruce Reginald D (Husband of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

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Review from David S (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are really pleased with the care offered to my mother. We have no complaints what so ever.

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Review from Joyce R (Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good carers and nice garden.

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Review from Debbie C (Partner of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has come to stay at Orchard House due to breaking his right lower leg. He came from hospital and we have been made very welcome by all the staff. They have given us their time and help to ensure my partner settled in. All the staff have been very friendly in this very stressful time. Orchard
House is a well-run nursing home and it is a pleasure to visit.

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Review from Richard D (Son of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after my dad on his last 24 hours before he went to sleep forever, and thank you for looking after my mum and my brothers. You made my dad's last few hours as comfortable as possible in a nice safe environment and we thank you deeply and thanks to the staff especially :)

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Review from Kathy D (Sister of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this wonderful care home. The two and a half weeks my brother spent here was the happiest time of his four years in care.

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Review from Penny B (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care and attention my father received throughout his time at Orchard House. The staff and management alike are second to none. Excellent facilities and food, dad was always treated with great dignity, he loved his time there. The 24-hour visiting is fantastic it takes
a lot of pressure off people who work. A huge thank you from myself and the rest of my family.

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Review from Bridget L (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father is looked after to a basic standard. He has advanced dementia. I feel the care could be better. He needs help and encouragement with fluids and diet and this is not always given because of staff shortages. The general cleanliness of my father could be better. Oral and foot hygiene very poor.
Dignity could be better and the handling and moving of residents could be better. Staff need to be trained and monitored to a higher standard. Staff are friendly, supportive and try to provide care but staffing levels are very poor.

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Review from David E (Son of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcome friendly. Staff always greet you and take the time to talk in general and on any issues. Premises in the common areas and in the personal rooms clean, tidy and well maintained. All in all, I feel that my mother is being well looked after and very well cared for. Any concerns are dealt with quickly
and I am contacted to discuss any issues or concerns and kept well informed.

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Review from Teresa H (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I fund Orchard House to be far superior to other care homes which my mother has stayed in. The rooms are quite large with en-suite facilities, extremely clean and equipped with all the things my mother required. Staff very friendly and helpful. Day room had the usual television, drinks station and all
equipment needed.

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Review from J F (Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the staff and feel comfortable and safe.

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Review from J B (Daughter of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last six months, the home has greatly improved. My mother was moved to a room downstairs and the atmosphere seems much calmer and she appears to be more comfortable. Her needs seem to be being assessed more adequately. We are being kept informed of her condition of any incidents that we were
before.

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Review from E M (Wife of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident here. He is very well looked after and cared for. I have had no reason to make any complaints as yet. I find the staff very helpful and caring. I feel if I need to know anything I only have to ask and feel staff can do the same with me. Overall it is a very well kept and run
care home. Keep up the good work. My husband has been here for over two years.

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Review from Angela F (Stepdaughter of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard House is a very pleasant care home, always clean and fresh. The staff are amazing and my stepdad is very well looked after. The food given looks good and well presented. I have had no problems at all. Any concerns are dealt with immediately if we have any.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Orchard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Orchard House Care Home is calculated as follows: ( (291 Excellents x 5) + (69 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 363 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Sarah

Sarah Watson

Job Title: General Manager

Joined: 2011

I have worked within the care industry for over 20 years. I joined RCH Care Homes in 2011 as a care assistant and this is where my journey began. I worked through various different positions to progress through to where I am now as General manager. This was many years of training and studying in which RCH supported me throughout my career changes.