Primrose Hill Care Home

Thames Road, Huntingdon PE29 1QW
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9.7 27 Reviews
  • Primrose Hill Care Home, Huntingdon
Primrose Hill Care Home takes pride in providing a a service that focuses on great care.

The care home is located a residential area very close to the town centre in the historic town of Huntingdon, with excellent road and public transport links.

The 24/7 dedicated care team of experienced nurses, carers and support staff is absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment. They deliver a personalised care approach, tailoring care to your loved one's needs. They support residents to retain their identity, self-worth and independence. Care staff always take time to get to know residents really well and build strong relationships, this way, residents never feel alone or misunderstood.

The home also offers a range of professional services including GP and chiropody visits as well as an in-house hairdressing and beauty salon. The well-being team offer a social and activity programme for your loved ones every day, so they can build friendships and share new experiences.

No description can equal a personal visit, so get in touch to join them for a cup of tea, a meal or to take part in social activities.

The team at Primrose Hill is absolutely committed to caring for both the physical and emotional well-being of their residents in a safe, comfortable environment that your loved ones can call home.

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Care Provided by Primrose Hill Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Favell (Manager)
  • Admission Criteria
    • Private, Local Authority & NHS referrals welcomed
    • Ages 50+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Primrose Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,500
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,500

  • Additional costs for Hairdresser, Chiropody, personal newspapers.
    Additional costs for staffing to support external appointments if NOK/family unable to support.
  • (these prices are only a guideline, please contact Primrose Hill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted 24 hours of the day apart from at Protected Meals times. Please contact the service to ascertain times


  • Parking

  • On site Parking


Primrose Hill Care Home Reviews (27)

Total of 27, showing 1-20
9.7

Primrose Hill Care Home has a Review Score of 9.7 (9.734) out of 10, based on 15 reviews in the last 2 years. Over all time Primrose Hill Care Home has 27 reviews.

Overall Experience

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  • 8
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Date Published

27
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Review from B S (Father-in-law of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Hill is always very clean, friendly talkative staff, always polite and willing to help. Plenty of staff on each floor to cover the needs of everyone.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind review. This means a lot to the home and staff :)


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Review from B R (Friend of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before our friend became a resident, we visited several homes in the area but were immediately struck by the welcoming atmosphere of Primrose Hill Care Home. After a settling in period, our friend appears to be enjoying life in her new abode and seems to get on with many of the carers particularly those
who like to have a laugh and a joke with her, yes, there have been highs and lows, but we have been impressed by how caring the staff are and treat those who suffer from dementia with dignity and kindness.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the kind review. we are so happy your friend is enjoying the home and has settled well. :)


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Review from S C (Son-in-law of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother in law very happy staying here she is eating so much better very friendly, kind, happy staff.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for you kind review, it means a lot to us all in the home. So happy Mum in law is doing so well.


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Review from W C (Daughter of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for how mum is looked after. Mum is very scared of water and don't like showers but the staff here got her to have one and she said she felt so fresh after and they was so kind and made her feel at ease all the time. The staff on her floor are all so friendly and always
take time to tell me how she is doing.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind words. its means so much to the team. So glad you are happy with the care provided.


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Review from S S (Daughter of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff on all levels, clean, presentable at all times. Admin/reception area clean, friendly and welcoming. An upbeat feeling as soon as you walk in. Level of care high and always ready to listen and answer any questions. Most satisfied with all aspects

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

thank so much for your lovely revew. means so much to the home and team


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Review from T B (Wife of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As been with my wife as a resident all is excellent. Thank you for looking after my wife in such a kind way.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you for your kind words, this is appreciated by our team. We are happy to support in any way.


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Review from S B (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a stroke and an extended period in hospital, my father was transferred to Primrose Hill in Huntingdon. From the moment he arrived he was treated with compassion and respect. All the staff I met were amazing and made my dad comfortable and managed his end of life care with great care and allowed
him to maintain his dignity. I cannot fault anything about the home. Myself and my family will be forever grateful for everything they did for dad and us at a very difficult time.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for your kind words, this means so much to the home and staff.


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Review from J B (Friend of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my friend for some while now and what has struck me at every visit is the caring staff. From management to cleaning staff, they have been friendly and helpful. Through good and bad times (my friend has dementia) they have provided support and quite a few laughs. They also keep me
informed about my friend.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the wonderful review. We are so happy you have confidence in the home for your friend. This means a lot to the staff.


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Review from Kelly C (Niece of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely afternoon with tea and cake at Primrose Hill Care Home. We had a lovely quiz with one lovely member of staff who made us all laugh, the residents had a blast. We had beautiful cakes, made by the chef. This care home is so warm and caring. My auntie absolutely loves it there, I can't wait
for the next one.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the wonderful reviews. We are so happy you enjoy all we do and love you attending all you can for your loved one. Thank you again.


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Review from Shelley C (Sister of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family went to a games afternoon with coffee, tea and cakes, home is now putting this on every Wednesday for all. What an afternoon we all had such a laugh. Everyone had a good time, all the staff were very helpful. The entertainment officer was brilliant with the residents and the chef made
such lovely cakes and biscuits. I would highly recommend this care home to the elderly. Well done everyone. Many thanks.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the wonderful review. We are so happy you enjoy all we do and love you attending all you can for your loved one. Those cakes are so tasty too! Thank you again.


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Review from R C (Relative of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing entertainment, food was lovely and homemade (well done chef), great raffle and prizes from people that donated. Would have been nice if family members could have drinks provided for next time. Can't wait for another entertainment day with the residents.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you R for a lovely review. I am so pleased you had a wonderful day & we certainly did too. I am so sorry you didn't have the opportunity to have a drink whilst here, we had jugs of Pimm's with the BBQ set up, we had a juice station set, a fresh cold water cooler and in the dining room we have the coffee/hot chocolate machine. We will keep you updated on our next entertainment day and would love you to join us again.


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Review from M W (Grandson of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is in Primrose Hill Care Home. I visit every week. I have found the staff amazing and caring. I have no worries about leaving my nan in such caring hands.
I'm not allowed to ay names but there is one small lady who looks after my nan and she is amazing with my nan. Very caring and very genuine.
Thank you to everyone at Primrose Hill.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the review this means so much to the team here at Primrose, I will pass on the lovely comments.


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Review from Christopher A (Husband of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't find anything to complain about. Staff and management - very polite and helpful. My wife is being cared for very well - which makes me fee very confident she is there.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you for the kind review, this means a great deal to the home and staff. We are all happy your wife has settled in with us.


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Review from Sheila M (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident here for nearly 6 years, through varying stages of dementia. She has been very well cared for at this home. Staff have been inclusive and respectful in terms of involving the family in her care. They were especially good through COVID, ensuring regular video contact and updated
on her condition regularly too. I recommend them for their care and consideration.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the review Sheila, all at Primrose really appreciate the kind words.


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Review from Olly B (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day 1, the staff have been both welcoming and helpful. My mum, of 89, was apprehensive to go to a home but the staff and surroundings have made it a very satisfactory experience. Great food, great living areas and the kindest of staff have given my mum a new lease of life and would thoroughly recommend
it to anyone.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the review. I know this means so much to the staff and the home. So pleased Mum settled in so well.


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Review from M M (Wife of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred from hospital. My first visit was so good, I knew he was in the best place. Kind, caring staff. I could not have asked for more - always polite and friendly. His room was clean and the food was very clean. He was treated with dignity and such kindness right up to his passing.
In the short time (10 days) he was there it was like extended family who really cared for him. I cannot thank them all enough.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the review M M, this means so much to all the staff and the home. It was a pleasure to care for your husband and support you.


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Review from Peter T (Husband of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as my family is concerned, we are very happy for my wife to be at Primrose Hill. Since she came here at the end of 2022 she has improved her well-being by leaps and bounds and she seems to be very happy.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you for your review. This means a lot to the home and the staff. We are so pleased you and the family are happy with all at Primrose Hill.


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Review from Matt B (Son of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the care home for approximately 4 weeks and after a short period where she was quite upset and unsettled at the idea of losing her independence, she is now happy and very contented. The staff and management were very helpful and offered a lot of support to help Mum settle. I am extremely
impressed with the cleanliness and space offered by the home and Mum's room is very neat and tidy, with a lovely ensuite. I have seen the food that is provided every day and it looks very appetising and nutritious. There are plenty of activities to keep residents happy and the staff are all very friendly and willing to stop and spend time with people. My family and I are more than happy that Mum is settled here and would highly recommend the home to anyone looking for a caring environment for their loved one.

Reply from Amanda Favell, General Manager at Primrose Hill Care Home

Thank you so much for the review. Gratefully received and I know will mean a lot to the staff at Primrose. I am so happy Mum settled in well with us.


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Review from Doreen W (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Primrose Hill Care Home very good. My husband is looked after very well, the staff are easy and good to talk to. Nothing is too much trouble, management is there if you need to talk about anything. My husband is happy and that is all I can ask for. Thank you to all staff at Primrose Hill. I could
not say anything about the activities as my husband is bedridden.

Reply from Helen Cooke, Regional Director at Primrose Hill Care Home

Thank you so much for your very kind review. It means so much to the Primrose team.


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Review from K S (Cousin of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, an excellent service is provided at this care home. Genuinely, all the staff members, especially the carers, are very friendly, caring and look after the residents with utmost respect and patience. Thank you so much to all the staff at this care home. Keep up the good work!

Reply from Helen Cooke, Regional Director at Primrose Hill Care Home

Thank you for your kindness. It means a lot to the team at Primrose. We always try to do our best for the lovely residents we have the pleasure in caring for.


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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Primrose Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Primrose Hill Care Home is calculated as follows: ( (132 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primrose Hill Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Amanda

Amanda Favell

Job Title: Home Manager

Joined: 2018

Amanda has been at Primrose since 2018, first as a Deputy Manager and for the last year and a half, as a Home Manager.


She has been in healthcare for 17 years. Since then she has completed NVQ2 NVQ3 and completed NVQ5 management levels in Health & Social care.


Amanda has a passion for ensuring that high standards of care and compliance are maintained to ensure that Residents within her care receive the best possible placement tailored to their individual needs.


She and her team are dedicated to involving Residents and Relatives in the running of the Home and involving the Community in activities and events.


When Amanda is not busy at Primrose Hill Care Home, she is enjoying gardening, decorating, reading & spending time with her partner, 4 children & 2 Grandchildren.


Katie

Katie Williams

Job Title: Deputy Manager

Joined: 2017

Katie is a registered Nurse & has been in healthcare for 11 years. Katie has been a Nurse, Unit lead, & clinical lead before becoming Deputy Manager at Primrose Hill.

She has her Nursing Higher Advanced diploma, Is a Basic Life Support trainer, has completed IPC lead training course & supports the home with Infection Control.
Katie is passionate about making smiles, and making a difference in people's lives and believes laughter goes a long way!


When Katie is not busy at Primrose Hill, she likes to sing, spend time with her dog Tye, go out for meals, football & is a Newcastle supporter!


Karen

Karen Claydon

Job Title: Office Manager

Joined: 2018

Karen began her career as a Care Assistant in 2011. Karen progressed to A CHAP (Care Home Assistant Practitioner) as a support to the Registered Nurses, but in 2021 after a career change, she is now the Office Manager.


Karen has just completed the Business Administration course, with distinction!! & has a warm welcome to anyone greeted by her at Primrose Hill.


When she is not busy at Primrose Hill, she likes socialising, diamond art, walking, reading, and going away with her partner in their camper van to the seaside. Karen has 2 cats Jack & Sam who keep her busy when home!


Frequently Asked Questions about Primrose Hill Care Home

What types of Care is Primrose Hill Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Primrose Hill Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Primrose Hill Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Primrose Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose Hill Care Home to the centre of Huntingdon?

1.3 mile(s) as the crow flies, distance by road may be significantly further.