(these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements)
Swan House Care Home has a Review Score of 9.7 (9.747) out of 10, based on 19 reviews in the last 2 years. Over all time Swan House Care Home has 95 reviews.
Review from J C (Daughter of Resident) published on 11 November 2024
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5.0 out of 5
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Review from Terry P (Cousin of Resident) published on 4 September 2024
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Overall Experience
5.0 out of 5
Reply from Dragos Baciu, Founder, Business Development Director at Swan House Care Home
Thank you kindly for your review. We are delighted to hear your cousin is doing great and he enjoys being looked after by the lovely staff. We hope he'll have the best time in our care.
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Review from Stephen B (Son-in-law of Resident) published on 19 August 2024
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Overall Experience
5.0 out of 5
Reply from Dragos Baciu, Founder, Business Development Director at Swan House Care Home
Thank you kindly for your lovely feedback. We are delighted to hear your experience with us was a positive one and you feel this way.
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Review from Louise H (Daughter of Resident) published on 2 August 2024
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Overall Experience
5.0 out of 5
Reply from Dragos Baciu, Founder, Business Development Director at Swan House Care Home
We would like to express our gratitude for taking the time to leave such a positive review of our care. Your kind words mean a lot to us, and we are delighted to hear that your father is well looked after during his time with us.
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Review from J C (Daughter of Resident) published on 7 June 2024
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Overall Experience
4.0 out of 5
Reply from Dragos Baciu, Founder, Business Development Director at Swan House Care Home
Thank you for your positive feedback. It means a lot to us and we will share it with all the team members for them to know that their hard work doesn't go unnoticed. We are glad your mother has settled well and had a positive experience with us during these years.
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Review from Jeanette D (Daughter of Resident) published on 4 March 2024
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Overall Experience
5.0 out of 5
Reply from Dragos Baciu, Founder, Business Development Director at Swan House Care Home
Thank you for sharing your feedback regarding the care your mother received in our care. Our team are very dedicated to our residents and delivers the best care possible. Your mother will be forever in our memories and hearts.
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Review from Celia A (Daughter of Resident) published on 4 March 2024
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Overall Experience
5.0 out of 5
Reply from Dragos Baciu, Founder, Business Development Director at Swan House Care Home
Thank you so much for sharing your positive feedback with us, it means a lot. It is so reassuring to know the care we are providing to your mother makes her and her family happy. We will ensure to share your feedback with the entire team.
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Review from Sue H (Granddaughter of Resident) published on 28 February 2024
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Overall Experience
5.0 out of 5
Reply from Dragos Baciu, Founder, Business Development Director at Swan House Care Home
Thank you so much for your kind words, it means a lot to us. We're thrilled to hear that you're happy with the care provided at Swan House. We'll keep up the good work and we'll make sure we'll share this review with all of the staff members.
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Review from S E (Daughter of Resident) published on 23 November 2023
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Overall Experience
5.0 out of 5
Reply from Dragos Baciu, Founder, Business Development Director at Swan House Care Home
Thank you so much for taking the time to give us a review. Even if this was only for a short period of time, we're glad we've made your mother feel well looked after, loved and happy while she was in our care.
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Review from Derek D (Stepson of Resident) published on 21 September 2023
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5.0 out of 5
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Review from Mike M (Son of Resident) published on 14 September 2023
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4.0 out of 5
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Review from Debbie H (Daughter of Resident) published on 17 August 2023
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Overall Experience
5.0 out of 5
Reply from Hannah Burke, Marketing Executive at Swan House Care Home
Thank you, Debbie, for your feedback and for taking the time to share your experience at Swan House Care Home. We are so sorry to hear about your mother, so offer our deepest condolences to you and your family. We are pleased you felt your mother received great care and hope that their time at Swan House did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to get in touch.
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Review from Sandra W (Daughter of Resident) published on 2 August 2023
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Overall Experience
5.0 out of 5
Reply from Hannah Burke, Marketing Executive at Swan House Care Home
Thank you, Sandra, for letting us know how we are doing at Swan House Care Home. The care and well-being of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing. Take care.
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Review from Caroline C (Daughter of Resident) published on 6 July 2023
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5.0 out of 5
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Review from Roger G (Son of Resident) published on 11 May 2023
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4.0 out of 5
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Review from Peter R (Resident) published on 27 April 2023
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Overall Experience
5.0 out of 5
Reply from Harriet Sharland, Marketing Administrator at Swan House Care Home
Thank you, Peter, for sharing your positive experience as a resident at Swan House Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were pleased with the quality of our care. Have a wonderful day.
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Review from J L (Partner of Resident) published on 20 April 2023
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Overall Experience
5.0 out of 5
Reply from Harriet Sharland, Marketing Administrator at Swan House Care Home
Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
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Review from J B (Wife of Resident) published on 13 April 2023
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Overall Experience
4.0 out of 5
Reply from Harriet Sharland, Marketing Administrator at Swan House Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your husband's experience has been positive, and appreciate your kind comments about our team. We hope to see you again soon.
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Review from Jane C (Daughter of Resident) published on 21 March 2023
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4.0 out of 5
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Review from Robert R (Son of Resident) published on 13 January 2023
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5.0 out of 5
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The Review Score of 9.7 (9.747) out of 10 for Swan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.747 for Swan House Care Home is calculated as follows: ( (176 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 225 Ratings = 4.747
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Swan House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
Sylvia Duz has been a dedicated figure in the field of social care since she began her career as a care assistant in 1997. Her commitment and passion for helping others propelled her into management, where she has excelled since 2002 in various leadership roles, including development manager, project manager, peripatetic manager, and area manager. Currently, as the home manager of Swan House Care Home, Sylvia brings a wealth of experience and knowledge to her role.
Sylvia holds several qualifications that underscore her expertise in the field, including the Registered Managers Award, a Level 4 NVQ in Health and Social Care, a Diploma in Dementia Care, a Level 3 NVQ in Train the Trainer, and a Level 3 NVQ in Palliative Care. These credentials reflect her commitment to providing exceptional care and support for residents.
What sets Sylvia apart is her genuine compassion and dedication to the residents’ well-being. She always prioritizes their needs, ensuring that their safety and comfort come first. Her approachable nature fosters open communication among staff, creating a harmonious environment that positively impacts the residents. Sylvia's leadership style not only enhances the quality of care but also cultivates a warm and welcoming atmosphere at Swan House, making it a true home for all who reside there.
Job Title: Deputy Manager
Joined: 2022
Jurga is a dedicated Deputy Manager and Registered Nurse at Swan House Care Home, where she has been making a positive impact since December 2022. Originally from Lithuania, Jurga has called England home since 2012. With a nursing career that began in 1998 at a university hospital in her homeland, she brings a wealth of experience to her role in care homes.
Jurga's approach to care is rooted in her belief that every individual deserves personalized attention and understanding. She is committed to ensuring that the residents at Swan House receive the compassionate care they need, recognizing each person as unique with their own specific needs.
Outside of her professional life, Jurga has a deep passion for gardening and nurturing green plants. She finds joy in reading and enjoys peaceful walks with her dog, embracing the beauty of nature. Jurga's blend of expertise, empathy, and personal interests enriches the environment at Swan House, making it a warm and welcoming place for both residents and staff.
Job Title: Home Administrator
Joined: 2021
Nicola is the dedicated and hardworking administrator at Swan House Care Home, bringing nearly three years of experience in the care industry. Reflecting on her journey, she often wonders why she didn’t transition into this fulfilling field sooner.
In her role, Nicola plays a vital part in supporting residents, their families, and her fellow team members. She finds immense satisfaction in ensuring that everything runs smoothly, allowing the care staff to focus on providing the best possible service to the residents. Her organizational skills and compassionate nature make her an invaluable asset to the Swan House community.
Nicola’s commitment to creating a warm and supportive environment shines through in her interactions, making her a beloved figure among residents and colleagues alike. Her positive attitude and dedication to her work truly embody the spirit of care that Swan House stands for.
Job Title: Activities Coordinator
Joined: 2020
Jo is the enthusiastic Activities Coordinator at Swan House Care Home, where her passion for creating joyful experiences shines through every day. Her journey into the care industry began when her beloved grandad resided at Swan House. During his time there, Jo cherished the many happy memories they created together through various activities, igniting her desire to make a difference in the lives of others.
When the opportunity arose to join the team at Swan House, Jo eagerly took the chance and has never looked back. She finds immense fulfillment in her role, dedicating herself to planning and facilitating engaging activities that uplift the spirits of the residents. Jo’s creativity and warmth foster a vibrant community, ensuring that every resident feels included and valued.
With her personal connection to Swan House, Jo’s commitment to enriching the lives of the residents is heartfelt and genuine. Her infectious enthusiasm and dedication make her an integral part of the care home, as she continues to create countless joyful moments for everyone involved.
