(these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements)
Swan House Care Home has a Review Score of 9.7 (9.747) out of 10, based on 19 reviews in the last 2 years. Over all time Swan House Care Home has 95 reviews.
Review from Christina H (Daughter of Resident) published on 13 January 2023
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Overall Experience
4.0 out of 5
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Review from R A (Son of Resident) published on 8 December 2022
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5.0 out of 5
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Review from Karen C (Daughter of Resident) published on 2 August 2022
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Overall Experience
5.0 out of 5
Reply from Katie Barnett, Marketing Administrator at Swan House Care Home
Thank you, Karen, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from G W (Daughter of Resident) published on 16 June 2022
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5.0 out of 5
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Review from C W (Resident) assisted by family/friend published on 16 May 2022
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5.0 out of 5
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Review from Peter W (Resident) assisted by family/friend published on 4 May 2022
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4.0 out of 5
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Review from Susan R (Wife of Resident) published on 5 April 2022
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5.0 out of 5
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Review from V F (Niece of Resident) published on 25 November 2021
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5.0 out of 5
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Review from Esther S (Sister of Resident) published on 24 November 2021
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Swan House Care Home
Thank you, Esther, for your comments about your recent experience at Swan House Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you are so pleased with the quality of our care.
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Review from Donald R (Husband of Resident) published on 23 November 2021
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Overall Experience
4.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Swan House Care Home
Thank you, Donald, for your comments about your recent experience at Swan House Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.
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Review from Lynda N (Daughter of Resident) published on 17 November 2021
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Swan House Care Home
Thank you, Lynda, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
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Review from Carolyn C (Daughter of Resident) published on 9 September 2021
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5.0 out of 5
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Review from Val R (Wife of Resident) published on 9 September 2021
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5.0 out of 5
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Review from Alison M (Daughter of Resident) published on 17 August 2021
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5.0 out of 5
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Review from S D (Wife of Resident) published on 22 July 2021
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5.0 out of 5
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Review from Lesley B (Daughter of Resident) published on 12 May 2021
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5.0 out of 5
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Review from Ian D (Son of Resident) published on 22 April 2021
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5.0 out of 5
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Review from S H (Wife of Resident) published on 21 April 2021
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5.0 out of 5
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Review from Helen M (Niece of Resident) published on 13 April 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Swan House Care Home
Thank you, Helen, for letting us know how we are doing at Swan House Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.
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Review from Phil G (Son of Resident) published on 12 January 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Olivia Shields, Marketing Assistant at Swan House Care Home
Thank you, Phil, for your feedback and for taking the time to share your experience at Swan House Care Home. We are so sorry to hear about your father, but pleased you felt our team lived up to expectation and treated him with dignity and the compassion he deserved during his time at our home. If there is anything more we can do, please do not hesitate to reach out.
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The Review Score of 9.7 (9.747) out of 10 for Swan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.747 for Swan House Care Home is calculated as follows: ( (176 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 225 Ratings = 4.747
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Swan House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
Sylvia Duz has been a dedicated figure in the field of social care since she began her career as a care assistant in 1997. Her commitment and passion for helping others propelled her into management, where she has excelled since 2002 in various leadership roles, including development manager, project manager, peripatetic manager, and area manager. Currently, as the home manager of Swan House Care Home, Sylvia brings a wealth of experience and knowledge to her role.
Sylvia holds several qualifications that underscore her expertise in the field, including the Registered Managers Award, a Level 4 NVQ in Health and Social Care, a Diploma in Dementia Care, a Level 3 NVQ in Train the Trainer, and a Level 3 NVQ in Palliative Care. These credentials reflect her commitment to providing exceptional care and support for residents.
What sets Sylvia apart is her genuine compassion and dedication to the residents’ well-being. She always prioritizes their needs, ensuring that their safety and comfort come first. Her approachable nature fosters open communication among staff, creating a harmonious environment that positively impacts the residents. Sylvia's leadership style not only enhances the quality of care but also cultivates a warm and welcoming atmosphere at Swan House, making it a true home for all who reside there.
Job Title: Deputy Manager
Joined: 2022
Jurga is a dedicated Deputy Manager and Registered Nurse at Swan House Care Home, where she has been making a positive impact since December 2022. Originally from Lithuania, Jurga has called England home since 2012. With a nursing career that began in 1998 at a university hospital in her homeland, she brings a wealth of experience to her role in care homes.
Jurga's approach to care is rooted in her belief that every individual deserves personalized attention and understanding. She is committed to ensuring that the residents at Swan House receive the compassionate care they need, recognizing each person as unique with their own specific needs.
Outside of her professional life, Jurga has a deep passion for gardening and nurturing green plants. She finds joy in reading and enjoys peaceful walks with her dog, embracing the beauty of nature. Jurga's blend of expertise, empathy, and personal interests enriches the environment at Swan House, making it a warm and welcoming place for both residents and staff.
Job Title: Home Administrator
Joined: 2021
Nicola is the dedicated and hardworking administrator at Swan House Care Home, bringing nearly three years of experience in the care industry. Reflecting on her journey, she often wonders why she didn’t transition into this fulfilling field sooner.
In her role, Nicola plays a vital part in supporting residents, their families, and her fellow team members. She finds immense satisfaction in ensuring that everything runs smoothly, allowing the care staff to focus on providing the best possible service to the residents. Her organizational skills and compassionate nature make her an invaluable asset to the Swan House community.
Nicola’s commitment to creating a warm and supportive environment shines through in her interactions, making her a beloved figure among residents and colleagues alike. Her positive attitude and dedication to her work truly embody the spirit of care that Swan House stands for.
Job Title: Activities Coordinator
Joined: 2020
Jo is the enthusiastic Activities Coordinator at Swan House Care Home, where her passion for creating joyful experiences shines through every day. Her journey into the care industry began when her beloved grandad resided at Swan House. During his time there, Jo cherished the many happy memories they created together through various activities, igniting her desire to make a difference in the lives of others.
When the opportunity arose to join the team at Swan House, Jo eagerly took the chance and has never looked back. She finds immense fulfillment in her role, dedicating herself to planning and facilitating engaging activities that uplift the spirits of the residents. Jo’s creativity and warmth foster a vibrant community, ensuring that every resident feels included and valued.
With her personal connection to Swan House, Jo’s commitment to enriching the lives of the residents is heartfelt and genuine. Her infectious enthusiasm and dedication make her an integral part of the care home, as she continues to create countless joyful moments for everyone involved.
