Barchester Rose Lodge Care Home

Walton Road, Wisbech PE13 3EP
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9.7 81 Reviews
  • Barchester Rose Lodge Care Home, Wisbech
Rose Lodge is a modern, purpose-built care home, set in beautiful private landscaped gardens in the market town of Wisbech. The highly skilled and experienced team provide high quality 24-hour Nursing, Residential and Dementia Care for older people.

Rose Lodge boasts a range of exceptional facilities that really make Rose Lodge feel like a home away from home. The home's Chefs are passionate about providing meals that are both nutritionally balanced and delicious. Alongside this, full-time Activities Coordinators work hard to ensure a busy and varied activities programme, designed around the needs and interests of each resident living at the home - examples include pet therapy, live entertainment, gardening and celebrations for special days.

Rose Lodge also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia which has been designed following these guidelines ensuring the care provided supports residents’ freedom of choice. The aim is to maintain their life-skills, improving their self-esteem and helping them to maintain and develop their independence while they are living with at Rose Lodge.

Staff undertake specialist dementia care training developed by a team of Dementia Care Specialists and academic partners, the Centre for Dementia Research at Leeds Beckett University. Together they ensure training programmes at Barchester Healthcare are informed by the very latest thinking. This in turn ensures that residents supported at the home feel comfortable and safe in their surrounding environment, helping ensure they live life with dementia to the full.

Rose Lodge welcomes visitors at any time and the team very much look forward to welcoming you soon!

Care Provided by Barchester Rose Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Megan Jones (General Manager)
  • Admission Criteria
    • An individual care needs assessment is always completed by our clinical team prior to any admission to Rose Lodge
    • Ages 50+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Barchester Rose Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,519
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Rose Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Please feel free to visit Rose Lodge at any time - the door is always open!


  • Parking
  • Onsite standard parking and disabled parking are widely available at the home.


Barchester Rose Lodge Care Home Reviews (81)

Total of 81, showing 1-20
9.7

Barchester Rose Lodge Care Home has a Review Score of 9.7 (9.663) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Rose Lodge Care Home has 81 reviews.

Overall Experience

  • 62
  • 13
  • 1
  • 1
  • 4

Date Published

81
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Overall Experience  Overall Experience 4.0 out of 5

My friend has been in the home 6 years and loves it here. They join in all activities and sometimes just like to watch. They have made a lot of friends here and they enjoy the nice food. All the staff in the home are very friendly and my friend's room is always kept very clean. My friend loves sitting
in the lovely garden in the summer, and likes to be with people and doesn't like being on their own.
My friend feels safe in the home.

Reply from Mark Shelton, Customer Relationship Manager at Barchester Rose Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Rose Lodge on the Friday with a warm welcome from all members of staff and made us all feel very welcome, especially for our mum. Dad didn't have long at Rose Lodge before he passed away but I know he would have loved it there and would have joined in all the activities.

Reply from Jane Ritchie, Activities Coordinator at Barchester Rose Lodge Care Home

Thank you so much for your kind review and at a difficult time, this means a great deal to the team and we will ensure that they are aware of the feedback given to them.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff are always very friendly and helpful, activities are varied and the carers do more than "just" duty.

Reply from Jane Longstaff, On behalf of Rose Lodge at Barchester Rose Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 1.0 out of 5

I would 100% NOT recommend this care home! There are some lovely staff there but sadly due to poor management, the care and professional standards are not good enough. I question what quality assurance processes they have in place to monitor the care, professional standards at ALL levels, processes
of care, medication, etc. In my 25 years in senior education and care, I have not witnessed such poor communication from management when raising a concern which concerns me greatly that voices are not heard.

Reply from Feedback Team, The Feedback Team at Barchester Rose Lodge Care Home

Thanks for your review, we're sorry to read your comments and disappointed with the low score, as it's not reflective of the feedback we usually receive about the standards of care and services provided by the home. We understand you've visited a friends loved one in Rose Lodge and we're sorry if those visits were not what you expected. I would like to reassure you that the home have robust governance, quality assurance and reporting practices which are frequently reviewed both internally and externally. We're communicating with the family of your friends loved one and unfortunately we can't respond directly about concerns you have as it is not appropriate for us to share information with you and instead work with the family concerned directly. Kind regards, Barchester's Customer Feedback Team


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Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Barchester Rose Lodge Care Home after a three-week stay in hospital. Mum was not fully fit and was anxious and frightened. She soon settled in her comfy room and began to integrate with other residents, gained weight, joined in activities and flourished. A room became vacant and
Mum moved downstairs for several weeks respite care. Her room was comfortable with an interesting view over the car park and garden, where she enjoyed watching the comings and goings of staff and visitors. The staff would always smile and wave. The staff have been amazing, Mum felt loved, respected and very well cared for, she also felt very safe. I was always kept updated and felt very happy that she was surrounded by such loving, dedicated and genuine people.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Rose Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff I admire for their care and understanding, I can only give a five-star report. Exceptional, always happy, even though the pressures they must go through day to day.
Good parking facilities and in general, the home is kept to a very high standard.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your kind words, this means a lot to the team and we will share this with them.


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Overall Experience  Overall Experience 5.0 out of 5

Mum went into Barchester Rose Lodge Care Home for respite but felt so safe and well cared for there that she stayed. She always said how lovely all the staff were and how nice it was to always have someone around if she needed them. From the moment she moved in, we all felt a sense of relief to know
that she was safe. But so much more than that too. We started to see her join in with things again, whether that was knitting, bingo, arts and crafts sessions or singing along to the singers who come into the home regularly. A part of her we’d known as children came back to us all. Always on her terms though! If she didn’t want to join in, there was nothing on earth that could persuade her - but the staff soon got to know her character and knew how to get the best from her. Person-centred care is something Rose Lodge is particularly good at, for the residents but also for their loved ones too. So thank you to every member of staff who looked after Mum and us so wonderfully. I will be forever grateful.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your kind words which will be shared with the team. It was an honour to be able to care for your mum and family. Thank you for taking the time to complete this whilst you are grieving, it means a lot to our staff to hear these words.


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Overall Experience  Overall Experience 5.0 out of 5

I came to Rose Lodge and I have found love and kindness from everyone.
I am treated with respect and dignity.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your kind words - it means a lot to the team here that you feel happy and safe with us. We will share this with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Rose Lodge in August 2023 for two weeks of respite, but at the point of her return home, she said she wanted to stay.
She died at Rose Lodge in February 2024. The time she had in Rose Lodge was for her and her family, mostly a very positive experience. Mum found a new lease of life.
She began to engage in various activities and enjoyed socialising with staff and other residents. Although Mum is not here to give her comments to this review, she had frequently told us that the staff were all lovely and she liked that she could have as many cups of tea as she wanted and didn’t have to pay a penny! Mum always greeted us with a smile when we visited and she had lots to talk about. I will always remember that she took up knitting again, something she used to do when we were children and it was lovely to see her enjoy this once more.
Without exception, the staff were all amazing, and I will forever be grateful that Mum spent the last six months of her life at Rose Lodge.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rose Lodge Care Home

Thank you for your review and my condolences to you and the family. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Every single staff member works hard to make Rose Lodge a safe and comfortable home, as well as a welcoming place to visit. It is a warm and friendly environment and the care/activities/support etc. provided is wonderful; I'm very grateful to everybody who works here.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Rose Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

This nursing home I cannot fault quite reluctant to visit as I've had a bad experience with another nursing home with the close friend of mine but the minute I walked in the door they were friendly, professional and the home is light it's clean the food is amazing and my neighbour has never been so
relaxed and so happy. Every member of staff and I mean every member of staff has a smile on their face they're welcoming you walk through the door with fresh coffee if you want it I just think it's amazing and I want to thank every single one that works there.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your lovely comments - this means a lot to the team and I will share this with them


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Overall Experience  Overall Experience 5.0 out of 5

Since 7th December, when Mum came into Rose Lodge, every visit has been excellent in terms of staff attitude/attitudes to myself and to Mum (as we are all on the journey). However, today felt moved to write something. First was the lady who was trying to get Mum to eat something; her kindness, caring
and love even were just so touching to watch, that I could have hugged her. Then another staff member, when she needed to change her pad, just such a loving attitude towards Mum. Then so good to me regarding explanations of things, both were exceptional.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

The respite care afforded, at short notice, to both my parents-in-law was excellent overall. The staff were friendly and encouraging. Everyone was chatty and raised spirits. The food was enjoyed very much by both of them. It was nice to see how clean everything was. My husband and I wish to share how
grateful we were at a difficult time. Many thanks to all the staff.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your kind words. It was a pleasure to have both of your in-laws with us and we hope they are both doing well back at home. I will ensure your thoughts are passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My auntie went to Rose Lodge Care Home for end-of-life care. My cousin and I found the home to be excellent. The room was lovely and all the staff went out of their way to help the whole family. I would definitely recommend Rose Lode as an excellent place for anyone's loved ones to stay. Thank you to
everyone.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your kind words, this means a lot and I will share this with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank this care home enough for what they have done for my dad. He has thrived in Rose Lodge. My dad could not walk after being very unwell in the hospital, he is a new man after 3 weeks here. Walking to dinner and enjoying having cups of tea in the cafe area with other residents. The staff
can't do enough for him from cleaners, carers, nurses, activities lady, hairdresser and cooks! The lovely happy staff speaks volumes. Made me very welcome when visiting also. Thank you so much.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your kind words- they really mean a lot to us and it has been a pleasure caring for your Dad.


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Overall Experience  Overall Experience 5.0 out of 5

Whilst visiting my father, the staff are friendly. My father is well cared for; his room is clean and well looked after.
My father is treated with respect and dignity, and his likes and dislikes are known by the staff, which shows they have taken the time to learn about my father.
It gives me reassurance
and comfort to know he is looked after very well by the staff. They have a full range of activities in the home, and the activities coordinator goes the extra mile.
The manager and all the staff do an amazing job - can't praise them enough; thank you.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your kind words; your Dad is a pleasure to have here. I will pass this on to the team caring for Dad.


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Overall Experience  Overall Experience 5.0 out of 5

I like it here.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rose Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Rose Lodge for a short-term recovery period, funded by social services, following a lengthy hospital stay. I was very impressed with the care and support given to him and me. I would be very happy to use this care home again, if needed.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you for taking the time to send us a review and for your kind words which we will share with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time here. Love the staff.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your kind words, it was a pleasure having you with us and this will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the amazing staff of Rose Lodge enough for the care they have shown to my amazing 91 years young mum; she has come back to life since she arrived here just before the first lockdown. She loves the music provided. Simply the best!

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Wow! Thank you so much for this great review about Rose Lodge and the care that your Mum is experiencing in our home. It is a delight to have her with us, and your kind words mean a lot to all of the team. Thank you for taking the time to share this feedback.


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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for Barchester Rose Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.663 for Barchester Rose Lodge Care Home is calculated as follows: ( (139 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 166 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Rose Lodge Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (8)

Meg

Meg Jones

Job Title: General Manager

Joined: 2005

Hi, my name is Meg, and I am the General Manager here at Rose Lodge. I hope you find what you're looking for on our website.


I have been a part of the team here since 2005. I joined as a newly qualified Nurse, wanting to work with the elderly and improve the care and services they receive. I was promoted to Floor Sister in 2010 and then to Deputy Manager in 2015, becoming General Manager in 2017. I am so proud to be leading a wonderful team and feel genuinely blessed to be surrounded by all of them.


Please do pop in to see us, we would love to meet with you and show you around Rose Lodge.


Viktorija

Viktorija Tume

Job Title: Deputy General Manager

Joined: 2018

Hi, my name is Viktorija and I have worked at Rose Lodge since 2015 and was promoted to Deputy General Manager in 2018.


I really enjoy caring for people and being able to support the team in delivering high-quality care to those living at home.


Please do come and see me, as I would love to talk with you about how we can help.


Jane

Jane Ritchie

Job Title: Head of Activities

Joined: 2010

Hello, my name is Jane and I am the Activities Coordinator here at Rose Lodge I have been here since 2010.


My role is to engage and stimulate our residents by offering a range of activities for them to enjoy. I want to get everyone involved and make our home community and atmosphere as positive and welcoming as possible.


Making sure that our residents have things to do that they really enjoy doing is something that I am passionate about, It is so important to make sure that they are happy and enjoy all of the activities and events that we do with them. We enjoy creating new and special memories together.


Jackie

Jackie Watson

Job Title: Head Housekeeper

Joined: 2014

Hi, I am Jackie and I am the Head Housekeeper at Rose Lodge.


I have been here since 2014 and I take great pride in ensuring the home environment is clean and tidy for everyone to enjoy. I would love to meet you and have a chat about you or your loved one and how we can help you.


Di

Di Lilley

Job Title: Head Chef

Joined: 1993

Hi, I am Dianne and I am the Head Chef here at Rose Lodge.


I have been working here since it opened in 1993 and I love my job. I enjoy cooking and baking for the residents as well as working with my dedicated catering team. Please do come and say hello!


Loida

Loida Natividad

Job Title: Unit Manager

Joined: 2003

Hi, I am Loida and I have been at Rose Lodge since 2003.


Since joining, I have been a unit manager and I have vast experience in caring for elderly people and those living with Dementia too. I am dedicated to providing high-quality care for our residents and offering support to their loved ones too


Please feel free to come and meet when you visit our home as I would love to say hello!


Shane

Shane Taylor

Job Title: Memory Lane Unit Manager

Joined: 2022

Hi, I am Shane and I am the Memory Lane Community Manager.


I have been working in social care for over 10 years and I have a passion for caring for those living with dementia. I would love to show you around and have a chat about how we can help you.


Beccy

Beccy Worlding

Job Title: Administrator

Joined: 2016

Hello, my name is Beccy and I am the Administrator here at Rose Lodge.


I joined Barchester in 2016 and I am here to assist with any contractual questions that you may have and also to ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask I look forward to meeting you and welcoming you to Rose Lodge very soon.


Frequently Asked Questions about Barchester Rose Lodge Care Home

What types of Care is Barchester Rose Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Rose Lodge Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Rose Lodge Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Barchester Rose Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Rose Lodge Care Home to the centre of Wisbech?

1.0 mile(s) as the crow flies, distance by road may be significantly further.