Barchester Rose Lodge Care Home

Walton Road, Wisbech PE13 3EP
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9.7 81 Reviews
  • Barchester Rose Lodge Care Home, Wisbech
Rose Lodge is a modern, purpose-built care home, set in beautiful private landscaped gardens in the market town of Wisbech. The highly skilled and experienced team provide high quality 24-hour Nursing, Residential and Dementia Care for older people.

Rose Lodge boasts a range of exceptional facilities that really make Rose Lodge feel like a home away from home. The home's Chefs are passionate about providing meals that are both nutritionally balanced and delicious. Alongside this, full-time Activities Coordinators work hard to ensure a busy and varied activities programme, designed around the needs and interests of each resident living at the home - examples include pet therapy, live entertainment, gardening and celebrations for special days.

Rose Lodge also has a dedicated Memory Lane Community that provides a safe, homely environment for people living with Dementia which has been designed following these guidelines ensuring the care provided supports residents’ freedom of choice. The aim is to maintain their life-skills, improving their self-esteem and helping them to maintain and develop their independence while they are living with at Rose Lodge.

Staff undertake specialist dementia care training developed by a team of Dementia Care Specialists and academic partners, the Centre for Dementia Research at Leeds Beckett University. Together they ensure training programmes at Barchester Healthcare are informed by the very latest thinking. This in turn ensures that residents supported at the home feel comfortable and safe in their surrounding environment, helping ensure they live life with dementia to the full.

Rose Lodge welcomes visitors at any time and the team very much look forward to welcoming you soon!

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Care Provided by Barchester Rose Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Megan Jones (General Manager)
  • Admission Criteria
    • An individual care needs assessment is always completed by our clinical team prior to any admission to Rose Lodge
    • Ages 50+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Barchester Rose Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,519

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Rose Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit Rose Lodge at any time - the door is always open!


  • Parking

  • Onsite standard parking and disabled parking are widely available at the home.


Barchester Rose Lodge Care Home Reviews (81)

Total of 81, showing 41-60
9.7

Barchester Rose Lodge Care Home has a Review Score of 9.7 (9.663) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester Rose Lodge Care Home has 81 reviews.

Overall Experience

  • 62
  • 13
  • 1
  • 1
  • 4

Date Published

81
1
7
14
67

Review from T P (Son of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our Mum was taken into Rose Lodge having spent time in the hospital. In the hospital, she was treated well, with dignity and care. Within one week at Rose Lodge she had deteriorated to a point where she was rushed back to the hospital for 'end of life care'. Photos of our mum in the hospital, compared
to her last days at Rose Lodge are shocking, showing a lack of care, cleanliness and simple dignity. Trying to get the Home Manager to call us back was impossible as apparently, she was always in meetings. On some days we sat waiting all day for a call back that never materialised. The service provided by Rose Lodge in our opinion was disgraceful. Mum has now passed away but her dignity and comfort were regained within a short time of leaving Rose Lodge and being back in the hospital, where they provided excellent care again.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

We are very sorry to hear that Rose Lodge did not meet your expectations and take all feedback very seriously. We would be more than happy to discuss this with you if you wish.


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Review from Dean H (Son-in-law of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Too many things to mention. What I do know is if someone cares or complains too much they shove that person into hospital, get rid of, all they want is money and relatives not to complain. A soul-destroying place which has caused us stress etc, Barchester you should be ashamed.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

We were obviously very disappointed to read your review. I am satisfied that everything possible was done to facilitate the needs of the resident and the family in this instance but am clearly very sad that you feel we didn’t achieve this for you. Barchester and Rose Lodge are dedicated to delivering the best possible care to every resident whose needs are appropriate to the home and will continue to offer the highest standards at all times.


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Review from L C (Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am new here and I like it here. The staff are nice.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for taking the time to let us know that you are settling well. I will pass this to the team.


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Review from D G (Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here, lovely place.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you for your kind words- I will pass this onto the team.


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Review from S W (Son of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and helpful and doing a very good job under the difficult circumstances of Covid-19. Mother seems very happy in the home and being well looked after.

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Review from S W (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for and appears happy when I see her. A difficult year; thank you to all who've kept Mum safe and well, I realise how hard it is to give all care with limited time and staff. On the whole, Mum is well cared for (occasionally mouth and teeth care is not given). Activities girls are
excellent at including Mum.

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Review from Tania U (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge looked after my father for many years and throughout that time the staff were amazing with him and all the other residents. You couldn’t ask for a better place to entrust with your loved ones. My dad was happy there all the time. I was overwhelmed by the care the staff gave to him and his
family. I would not hesitate to recommend it to anyone. Thanks Rose Lodge, you are a shining example to the care industry and all the staff are individual heroes.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for this beautiful review- your Dad was a pleasure to have here with us. I will ensure your kind words are passed to the team here.


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Review from M H (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with respect and dignity from the moment she entered the home. She was immediately made to feel welcome and was warmly greeted by staff in a very natural and gentle way. The staff caring for her were very kind and caring with her and quickly responded to her individual needs and
strengths of character in a positive way. My mother, in turn, responded to their warmth and kindness and often said when we visited that they have become friends (staff and herself). Sadly my mother passed away just 5 weeks later. Throughout the staff and management have been supportive to myself and my family, involving us all in aspects of her care. In the moment of her passing and in the hours afterwards. We have appreciated all of them. Thank you all so much.

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Review from Mark C (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been extremely happy with the care Mum has received at Rose Lodge. The staff are friendly and make visiting a pleasure. I would very much recommend the facility to anyone looking for care for a loved one.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your response Mark - I will pass this on to the team.


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Review from Julia H (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely, very attentive and caring. The rooms could do with a colourful upgrade but apart from that everything is satisfactory.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you for your response. I will pass this to the team.


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Review from T B (Son-in-law of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father-in-law was only a resident for a few weeks, his end of life care could not have been better. The whole family could not have been happier and it gave them some peace of mind that he was being well cared for. At 99 years of age dad's mind was very bright and he was always ready to
have a laugh and joke with staff. They also made sure that his 99th Birthday was one to remember.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your kind words I will pass this on to the team.


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Review from P T (Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

I am pleased you feel happy here and I will pass this to the team.


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Review from Karen S (Daughter of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was at Rose Lodge from October 2017 until the beginning of June this year.
For the first twelve months, the care provided was good. Since November 2018 everything at Rose Lodge has become poor.
The staff work extremely hard but there are simply not enough of them. Personal care is hit and
miss. There is nothing for residents to do so squabbling breaks out. No adequate safeguarding procedures in place. Dare to complain? You will be told to leave!

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you for your feedback which is always valuable in helping us deliver the best we can for every resident. We were very sorry to see that you didn’t feel able to score us 4 and above in every category and would be more than happy to discuss your concerns further with you. Our home is running to the same standards and staffing levels it was in November last year and these standards are set above and beyond any minimum standard set by most care homes. I can reassure you that our safeguarding procedures are in place and rigidly adhered to at all times. Our activities are a key part of the great lifestyle we deliver to all of our residents and happen every day but we personalise this for residents whenever possible and are open to any and all requests for specific activities if they wish them. Do not hesitate to contact me to discuss your concerns further should you wish to.


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Review from L W (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, always ready to help if needed. Occasionally, if all staff are busy, we may have a slight delay.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you for your comments, I shall pass this to the team. I aplogise if you have had delays in being attended to.


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Review from Stephen L (Son of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There's a time in our lives when we need the physical and emotional support of others.
For my father, his time came following a period of hospitalisation - the need for care and compassion became essential for his remaining time with us. Rose Lodge provided all we could possibly ask plus peace of
mind.
Unfortunately, his time at Rose Lodge was to be all too short. However, it must be said that throughout his time with them there was a sense of relief in that we could have done little more for him. He became happy and content once more – like the dad we knew and wished to remember.
The staff were attentive and caring with nothing, too much trouble. It's easy to praise those that you see but we shouldn't overlook those behind the scenes as they are an integral part that makes Rose Lodge work so seamlessly.
As a family, we have nothing but praise for Rose Lodge and offer our sincerest thanks to everyone for their care and support throughout this difficult period in our lives.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for this, especially at this difficult time. I will pass your thoughts on to the team.


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Review from Robert C (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff - competent, cheerful and always attentive to residents needs. Management friendly and approachable.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your kind words, I will pass this on to the team.


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Review from Daphne A (Friend of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am visiting a friend whom I have seen in the home now on four occasions. It is pleasant and clean. The staff appear caring and kind. I am so impressed with the lovely things they do, so many activities with the residents. Life seems very busy here. Well done.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much for your kind words, I will pass this on to the team.


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Review from D C (Sister of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and a personal contact with residents.
Superb surroundings.

Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you for your lovely review - I will pass this on to the team.


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Review from Michael W (Son of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted in late June of this year for emergency respite care due to ongoing dementia issues. This has now become a permanent admission post medical reviews. Well, all I can say is positive and how very lucky we have been to find such a fantastic home for Mum. From the top down the staff
are absolutely wonderful and I mean all the staff. Not only do the staff know Mum's name but they all call me by my Christian name whenever I arrive. Rooms are great, everywhere is clean, the daily activity programme is very varied, they are investing in the home, the gardens are immaculate as each turn brings a new setup.


I tried to keep Mum at home and independent as long as I possibly could as I was worried where she might end up when a home was required. Not a problem with Rose Lodge. I have marked every area as 'Excellent' which is after 10 weeks. All I can say is Mum is happy and I am very happy as I have 'peace of mind' for her future.


Well done everybody and I mean well done and a pat on the back to all...


Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you so much, Michael, for your kind words. We are really pleased you chose Rose Lodge for Mum - I will pass your comments to the team.


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Review from N L (Son of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came here for recuperation after a long stay in hospital. On arrival, he was scared and confused but was put at ease instantly. I think Dad was in your care for seven weeks and in that time he has gone from a shell of a man into his old self.


Your staff are amazing, friendly, kind but mostly

treat my father with respect and dignity. He loved his stay but is glad to be home.


Thanks.


Reply from Megan Jones, General Manager at Barchester Rose Lodge Care Home

Thank you for your kind words, we are glad we helped Dad feel like his old self again. I will pass your comments to the team


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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for Barchester Rose Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.663 for Barchester Rose Lodge Care Home is calculated as follows: ( (139 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 166 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Rose Lodge Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (10)

Meg

Meg Jones

Job Title: General Manager

Joined: 2005

Hi, my name is Meg, and I am the General Manager here at Rose Lodge. I hope you find what you're looking for on our website.


I have been a part of the team here since 2005. I joined as a newly qualified Nurse, wanting to work with the elderly and improve the care and services they receive. I was promoted to Floor Sister in 2010 and then to Deputy Manager in 2015, becoming General Manager in 2017. I am so proud to be leading a wonderful team and feel genuinely blessed to be surrounded by all of them.


Please do pop in to see us, we would love to meet with you and show you around Rose Lodge.


Viktorija

Viktorija Tume

Job Title: Deputy General Manager

Joined: 2018

Hi, my name is Viktorija and I have worked at Rose Lodge since 2015 and was promoted to Deputy General Manager in 2018.


I really enjoy caring for people and being able to support the team in delivering high-quality care to those living at home.


Please do come and see me, as I would love to talk with you about how we can help.


Jane

Jane Ritchie

Job Title: Head of Activities

Joined: 2010

Hello, my name is Jane and I am the Activities Coordinator here at Rose Lodge I have been here since 2010.


My role is to engage and stimulate our residents by offering a range of activities for them to enjoy. I want to get everyone involved and make our home community and atmosphere as positive and welcoming as possible.


Making sure that our residents have things to do that they really enjoy doing is something that I am passionate about, It is so important to make sure that they are happy and enjoy all of the activities and events that we do with them. We enjoy creating new and special memories together.


Jackie

Jackie Watson

Job Title: Head Housekeeper

Joined: 2014

Hi, I am Jackie and I am the Head Housekeeper at Rose Lodge.


I have been here since 2014 and I take great pride in ensuring the home environment is clean and tidy for everyone to enjoy. I would love to meet you and have a chat about you or your loved one and how we can help you.


Di

Di Lilley

Job Title: Head Chef

Joined: 1993

Hi, I am Dianne and I am the Head Chef here at Rose Lodge.


I have been working here since it opened in 1993 and I love my job. I enjoy cooking and baking for the residents as well as working with my dedicated catering team. Please do come and say hello!


Loida

Loida Natividad

Job Title: Unit Manager

Joined: 2003

Hi, I am Loida and I have been at Rose Lodge since 2003.


Since joining, I have been a unit manager and I have vast experience in caring for elderly people and those living with Dementia too. I am dedicated to providing high-quality care for our residents and offering support to their loved ones too


Please feel free to come and meet when you visit our home as I would love to say hello!


Shane

Shane Taylor

Job Title: Memory Lane Unit Manager

Joined: 2022

Hi, I am Shane and I am the Memory Lane Community Manager.


I have been working in social care for over 10 years and I have a passion for caring for those living with dementia. I would love to show you around and have a chat about how we can help you.


Beccy

Beccy Worlding

Job Title: Administrator

Joined: 2016

Hello, my name is Beccy and I am the Administrator here at Rose Lodge.


I joined Barchester in 2016 and I am here to assist with any contractual questions that you may have and also to ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask I look forward to meeting you and welcoming you to Rose Lodge very soon.


Leanne

Leanne Bird

Job Title: Senior Care Assistant & Dementia Champion

Joined: 2013

Leanne has been cherished member of the Rose Lodge family since 2013 and makes up part of our incredible care team.


She is also proud to be the homes Dementia Champion.


Speaking with great warmth, Leanne says the home is like a second family and how rewarding it feels to make such a difference in her residents lives.


Away from the home Leanne loves to spend time with her family, her children and grandchildren.


Cameron

Cameron Drew Peck

Job Title: Care Assistant

Joined: 2022

Cameron has been a valued member of the Rose Lodge family since 2022, serving as one of our exceptional care assistants.


She speaks fondly of her passion for caring for others and regards the home as her second family.


In her leisure time, Cameron enjoys reading, especially psychology and fantasy-themed books, and enjoys watching movies with her partner.