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Review from N B (Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience

I have been at the home for several months and find the routine of looking after those in need, excellent and when asked for information on anything, it is given.

Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Thank you very much. It is always a pleasure to look after yourself and spend time with you. We are glad that you feel well supported and looked after in our home and that our team is doing their best to support everyone with their individual needs.

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Review from K P (Husband of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience

Excellent staff and care.

Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Thank you very much for your review and for your brilliant feedback. This makes a major difference to the team at Longueville Court. The team are working very hard to ensure the best care is provided to each individual including your relative.

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Review from J P (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience

Very impressed with the polite greetings every time. Pleased with the great treatment and care my dad receives. He seems very happy here and well looked after. We are well informed with communication when needed. Keep up the good work.Ompressed with the amazing activities you do.

Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Thank you so much for a wonderful review. It is very rewarding to both myself and my staff to know that the hard work and dedication we strive very hard to achieve for our residents does not go unnoticed. We are all very proud of our home and together as a team we strive to make it a home that our residents are happy, content and feel loved in.

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Review from Tina F (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

Dad was very happy at Longueville Court Care Home. He was very settled and always had a smile when I visited. I wish to thank everyone for their kind support and understanding.

Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Thank you so much for a wonderful review; we really appreciate such positive feedback. We are all very proud of our home, and together as a team, we strive to make it a home that our residents are happy, content and feel loved in. I will be sure to share your comments with the wider team.

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Review from Ann G (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

From the moment I first stepped in, I knew this was the care home I wanted my mum to live in. Unfortunately, she was only with you for a few weeks before she died, but the care from the nurses and the rest of the team was excellent. Everyone was so friendly and always spoke to me when I visited. The

home was very clean, rooms spacious and homely. I would certainly recommend Longueville Court to anyone thinking of care for their parents.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Dear Ann, thank you for taking the time to leave us such a fantastic review. We are delighted to know you are very happy with the care we provide to your mum. We pride ourselves on our high standard of care that we provide to all our residents. Your feedback means a lot to all of us.
Kind regards.

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Review from J M (Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience

I am very happy.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

We are grateful and humbled by your feedback. This serves as an inspiration to all of us.
Kind regards,
Margery

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Review from M C (Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience

I am happy.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your feedback. This means a lot to us. I am truly proud of my hardworking Longueville Team.
Kind regards,
Margery

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Review from E F (Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the service provided and think this covers all areas.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your valuable feedback. We take your feedback seriously to improve the care service that we provide.
Kind regards,

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Review from Paul N (Son of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience

My mother received excellent care at Longueville Court in her final few weeks. The nursing staff, in particular, were incredibly attentive and knowledgeable. The home is clearly well run, and all the staff are professional and caring. The absence of agency staff is a good sign that staffing levels are

more than adequate. Along with the fact that the home is spotlessly clean, it is hard to find fault with anything to do with the place. Having seen many care homes, I highly recommend Longueville to anyone.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Dear Paul, thank you so much for your valuable feedback. Your feedback serves as an inspiration and means a lot to all of us.
Kind regards.

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Review from Stacey F (Friend of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience

Please do not be conned into leaving your loved ones in the care of the manager here. A catalogue of falsehoods spiralling out of control made an awful situation heartbreaking. A complaint was logged using their link yet never acknowledged. The manager is not to be trusted and is very well-rehearsed

when it comes to blatant lies to distance loved ones who see the place for what it is.
Gardens are lovely but you won’t see a resident in them, the viewing unit Skylark is beautiful but your loved one won’t go in there! In fact, the majority of residents seem to be crammed into Kingfisher with minimal staff.
The quiet corridors of Skylark are very different to the screaming and desperate pleas for help that is heard through the rest of the corridors! The physio that is advertised is non-existent so don’t expect to see your loved one walking after that stroke.
The whole place is based on lies and cover-ups.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your review. I am saddened to hear these comments which are contrary to the comments we always receive at Longueville Court. We are praised by residents, families and professionals who visit us on our exceptional care and our dedicated team. Our priority at all times is to act in the resident’s best interests and to respect their wishes. I am very proud of my staff and the care we provide and passionate about my role.
I always respond to the comments and compliments we receive and always work with the families in the interests of their loved ones. I have not received any communication from you through the extensive Barchester channels available. When you visited, we spoke and you were happy and did not raise any issues with me. Our staffing levels are generous and constant. The home is a peaceful place, with a friendly homely atmosphere and we have no knowledge of the screams of help you describe in your review. My door is always open for anyone who wants to discuss care.

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Review from Sharon D (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience

Mum has been at Longueville Court for 18 months and is very well cared for on Memory Lane. Mum is safe, always very clean and enjoys her food. Dad joined the home on respite a year ago and has stayed, as he is able to be with Mum. The nurses and carers show respect, kindness and compassion, which Dad

comments on when he sees the care that mum is getting. The activities team have a great sense of fun and they go out of their way to please dad, such as picking up his newspaper every day and making a special Valentine's tea for them. Thank you, chef! Kingfisher Unit are very kind to Dad and the lead nurse is excellent at communicating any issues to me. I have every confidence in the team led by the manager who always makes time to help my parents and our family, as does her deputy. Longueville is a safe, caring and happy place. Thank you one and all!

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you very much for your feedback. Your feedback is very valuable and means a lot to the team. We are always happy to help and proud to see both your parents are enjoying their stay and their needs are met with high standards. Kind regards.

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Review from J N (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

To date, I have been very pleased with the care the Barchester - Longueville Court has provided for my mother who has dementia. The staff notifies me regarding any issues or concerns. My mother is looked after with respect and she is allowed to walk around the corridors which she enjoys and to seek

company from the staff ie allowed to sit in the nurses office. There appear a variety of activities for my mother if she so wishes to take part. The manager is always available via phone or e-mail which is appreciated.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

I am very grateful for your feedback. I will share your feedback with my team and I'm sure we are all happy and inspired by your feedback.

Kind regards

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Review from B R (Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy here with excellent staff and facilities. I would recommend this care home to anybody that might be thinking of care for parents etc. The choice of meals every day, good food and drink. Short or long term you can't go wrong in this well run home.

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Review from L G (Daughter of Resident) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience

Good communication with the home, mum is very well looked after. Very pleased thank you!

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your valuable review and for taking the time to share your feedback. It means a lot to us and to our entire team.

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Review from A S (Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience

I'm very happy with the care and with the staff in the home.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Hi Audrey, we are humbled and grateful for your reviews. It is through your feedback where we drew our inspiration and strive to work harder. Staff are always happy to help you.

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Review from Kevin S (Respite Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience

My experience at Barchester Longueville Court was nothing short of 100% excellent. It was spotlessly clean, friendly and the staff couldn't do enough to help you with your requirements, medical or mental. My time helped me through a very difficult time in my life and gave me back a zest for life. The

food's excellent too!
Main the staff place the place so good.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your valuable feedback. It was such a pleasure to look after you. It was a great delight to have you in Longueville Court even for a short time. We are so pleased that you really enjoyed the care service that we provide. Please stay safe.

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Review from Karl B (Son of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

My father was a resident at Longueville Court Care home and our family experience of the home is it's extremely well managed with a superb team of staff from reception and admin to highly competent, compassionate, caring and professional care staff as well as highly qualified and experienced nursing

staff. In addition support staff such as those in maintenance, cleaning and laundry demonstrated considerable care and dedication to the needs of residents and my father in particular. Nothing was too much trouble. During the last two weeks of my father's life the level of care, compassion, sensitivity to need was of considerable help to us as a family especially during the challenging COVID situation and associated restrictions the care home has to operate within to ensure the safety and well-being of staff and residents. Care home staff and especially the care home manager, made a very difficult situation just that little bit easier, for which we are extremely grateful.

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Review from T G (Wife of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience

1. Care provided very good and thanks to care staff.
2. Strongly suggest that all staff have the training to help them with communicating with families more sensitively and to meet resident confidentiality. Bigger coffee space.
3. Activities on offer need to be broadened so residents with Alzheimer's

have more sensory and musical experiences and more trips out.
4. Think Memory Lane Longueville needs updating and renovating. Would be nice if it had a nicer name and newsletter had news from Memory Lane.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your review and your kind comments about the care our staff are so proud to deliver. I would really like to discuss with you further if there was an occasion when you felt our team were less than sensitive or confidential in communicating with you, we work very hard to ensure we communicate with our residents and families in the best way possible at all times and I will address robustly any evidence that is not happening. Our activities team aim to provide a varied and fulfilling activities programme to support the lifestyle of residents with all care needs in the home, and we are very happy to take on board any suggestions you have to improve this. Our activities are person-centred, so we are happy to review those provided for your husband should you wish us to. The newsletter is for the whole home. Sadly we cannot feature Memory Lane residents in there as the GDPR laws preventing us from doing so. Please do let me know when you would like to discuss your comments further.

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Review from Annamaria R (Daughter of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience

All staff are excellent, caring, approachable, and friendly. The resident's room is very clean and tidy. No complaints whatsoever. Very happy with Barchester care home. Memory Lane is excellent.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your feedback. Your feedback is very valuable to us.

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Review from Rae W (Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience

Food terrible in lock-down but much improved now. Five-star food when I came here in January. Staff very friendly and I can’t fault the two activity ladies who do wonders, as they are down from four to two people, to do the same work in difficult circumstances. They are always cheerful and helpful and

nothing is too much trouble.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your feedback, your views are always very important to us and I am confident Longueville is offering the great standards of care and lifestyle you are right to expect. I know you are now very happy with the care that you are receiving and that all of your temporary issues have been addressed. We have all been through a very difficult time together but we know Longueville is now meeting all of your expectations, as we would always hope to do.

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Meet the Team (19)

Krzysztof Krzysztofiak

Job Title: Senior General Manager

Joined: 2021

Hello, my name is Krzysztof and I am the Senior General Manager here at Longueville Court. Welcome to our website!

Working in care has been my calling and I am lucky to have such a supportive team around me.

I love interacting with residents and feel very privileged to listen and learn from them. I’m a great believer in supporting colleagues to develop their skills and potential to the maximum level. I’m here to help and support residents, staff and families.

Please feel free to contact me to talk about your needs or those of your loved one, my door is always open.

Menchu Howell

Job Title: Robin Unit Manager

Joined: 2016

Hello. I am Menchu Howell and I am one of the Unit Managers here at Longueville Court. I really enjoy caring for residents ensuring they are as well and happy as they can be.

Lee Dixon

Job Title: Head of maintenance

Joined: 2019

Hello. I am Lee. I joined Longueville Court in March 2019 and it is my responsibility to maintain the home and gardens and to arrange for repairs when necessary. I also have responsibility for safety aspects of the building including checking the water supply and fire alarms. In my spare time, I enjoy going on long walks with my dog.

Denise Slack

Job Title: Administration Assistant/Receptionist

Joined: 2004

Hello, my name is Denise and I have worked at Longueville Court for 19 years! I love my job and the home, meeting and greeting all new residents, their families and friends to our beautiful home. I work within the amazing administration team

Loyola Duffy

Job Title: Carer

Joined: 2016

Hello, my name is Loyola and I'm a Carer here at Longueville Court, I've worked within the home for 7 years and have been a carer since I was 16 years old! I absolutely love my role and caring for each of our wonderful residents. In my spare time, I enjoy croquet and cross-stitch work.

Helen Davies

Job Title: Unit Manager

Joined: 2003

Hello, my name is Helen and I'm a Unit Manager at Longueville Court. I'm a qualified nurse and I've worked within this beautiful home for over 20 years. I enjoy meeting new people, and getting to know our residents, we are a super team who work well together. In my spare time I love eating out, and finding new Sea Food restaurants and Antique shops to browse.

Esther Penamora

Job Title: Care Assistant

Joined: 2019

Hello. My name is Esther and I've worked within the Longueville care team for over 3 years. I love caring for our wonderful residents. At home, I enjoy cooking Thai food and trying new recipes.

Anna-Marie Fountain

Job Title: Care Assistant

Joined: 2019

Hello. My name is Anna-Marie and I've been part of the Care team here at Longueville Court since 2019. I get great pleasure from helping our residents. I have great memories of this beautiful home from when my grandmother resided here.

Alpha de Ocampo

Job Title: Team Leader

Joined: 2009

Hello, my name is Apha and I'm a Team Leader within Longueville Court. I've been with Barchester since 2009 and work with an amazing team. It is an honour to care for our wonderful residents. I'm a local lady, married with two sons.

Karen Vitas

Job Title: Care Assistant

Joined: 2018

Hello, I'm Karen a Care Assistant within the team here at Longueville Court. I live locally and have enjoyed working here since 2018, every day is different and helping our residents is so satisfying. I enjoy long walks in the surrounding countryside and completing the odd jigsaw.

Maria Shale

Job Title: Care Assistant

Joined: 2019

Hello, I'm Maria one of the Care Assistants here at Longueville Court, I've worked as part of the amazing care team since 2019, and have a special interest in Elderly Dementia Care.

Sukmaya Jolmi

Job Title: Housekeeping Assistant

Joined: 2020

Hello. My name is Sukmaya, and I worked within the Housekeeping Team here at Longueville Court since 2020. I love getting to know our residents and keeping their rooms and the home clean and tidy. I live locally and have a young family to keep me busy outside of the home.

Gladys Maseko

Job Title: Care Assistant

Joined: 2019

Hello. My name is Gladys, I've worked at Longueville Court within the Dementia community since 2019. I love looking after our residents and putting a smile on their faces.

Laximee Thapa

Job Title: Housekeeping Assistant

Joined: 2016

Hello. My name is Laximee and I have worked within the Housekeeping Team here at Longueville Court for 5 years however, I've been part of the Barchester family for over 7-years. I work in the laundry and enjoy gardening in my spare time.

Martine Ratcliffe

Job Title: Head of Activities

Joined: 2009

Hello, my name is Martine and I'm the Head of Activities here at Longueville Court. I joined the team in 2009 as a carer and become the team leader before moving into the Activities position 3 years ago.

I'm passionate about providing life enrichment to each of our residents, as a team we aim to bring joy on a daily basis, and make their time with us special. We pride ourselves on bringing a mixture of activities that suit everyone.

I have one daughter and 2 grandsons, when not at work I love to spend time with them making memories, am a massive lover of music and

Liliana Nedelcu

Job Title: Housekeeping Assistant

Joined: 2018

Hello. I'm Liliana, I've worked within the Housekeeping Team since 2018, I enjoy supporting our residents, and keeping the home clean to the highest of standards. Outside of work I enjoy baking, my speciality is chocolate cake!

Karina Dunn

Job Title: Activities Coordinator

Joined: 2002

I have been at Longueville Court since October 2002 when I joined as a Domestic Assistant. I soon moved into my current role as an Activities Coordinator which means I provide person-centred activities for all of our residents.

My aim is to bring fun, laughter, and home comforts to all of those we care for. As an Activities Coordinator, I enjoy encouraging our residents to participate in enjoyable, achievable activities. I like to make sure Longueville Court is part of the local community and our usual programme of activities includes outings, pub lunches and having guests and entertainers at our home.

Caroline Cull

Job Title: Administrator

Joined: 2021

My team and I coordinate and facilitate all administration within the home for residents and staff.

My role includes supporting residents and their families with any financial matters that arise, whether they need help setting up a new Sky subscription, getting some extra shopping in, or ordering that special present for a grandchild.

My team are the first people you meet when you visit Longueville Court and as such we know all of the residents and their families very well.

Tom Lander

Job Title: Chef

Joined: 2024

Hi, my name is Tom Lander.

I have been working in the catering industry for 15 years, I have a passion for food, computers and teaching catering.

I have worked for HMP Littlehey for 14 years and have worked in restaurants too.

In my career I have trained to become a supervisor, then an instructor and finally a tutor to help others reach their potential within the catering industry.

‘A chef always has something to learn because our education can never be complete throughout our entire life.’

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