Barchester Longueville Court Care Home

The Village Green, Orton Longueville, Peterborough PE2 7DN
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9.8 123 Reviews
  • Barchester Longueville Court Care Home, Peterborough
Barchester Longueville Court Care Home makes the most of lovely grounds and a versatile interior to provide top quality nursing and residential care, with carers and nurses available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Longueville Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Krzysztof Krzysztofiak (Senior General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (105)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (99)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Barchester Longueville Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,550

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Longueville Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to visit at any time without a booking.


  • Parking

  • Plenty of parking


Barchester Longueville Court Care Home Reviews (123)

Total of 123, showing 61-80
9.8

Barchester Longueville Court Care Home has a Review Score of 9.8 (9.845) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Longueville Court Care Home has 123 reviews.

Overall Experience

  • 103
  • 18
  • 1
  • 0
  • 1

Date Published

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Review from John H (Son-in-law of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last 18 months of her life at Longueville Court. She was treated so well, just as if she was everyone's grandma. The staff is amazing. The rooms were much larger and nicer than anywhere else I have seen. Nothing is too much trouble here. Sadly we couldn't be with Mum in her final weeks
but we are comforted to know in her final moments they never left her and held her hand until the end. We are eternally grateful.

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Review from J G (Son of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed another home a few months ago but unfortunately have been unable to Longueville Court since Mum has been there due to COVID-19. I cannot, therefore, complete some of the boxes below. Mum resides on Memory Lane, having moved from the NHS system in April. It is extremely hard not to be able to
visit her (for reasons that we fully understand and support). However, the staff has been immensely helpful in enabling me to communicate with Mum by telephone on a regular basis. The staff has kept me fully informed of Mum's health and day to day condition.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you Jonathan for your valuable feedback. Your feedback means a lot to us. Please be reassured we will continue to provide the excellent care our residents deserve.


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Review from Owen M (Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for over two years and I have nothing but praise for everything here at Longueville Court. The staff are very efficient and are kind and understanding. Nothing is too much trouble for them. My family is pleased that I am happy and contented here.

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Review from Caroline C (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Longueville Court for 8 years, she died on 24/04/20, not from the Covid 19 virus, but other causes. I want to praise the staff, Carers and Nurses for looking after my Mum so well. From the moment she arrived, she was treated as though it was her own home and she became one of
their family. She suffered with Alzheimer's, and at times as the illness progressed she became very difficult and sometimes unpleasant to care for, but the staff always treated her so kindly and had patience beyond belief. In the last 2 years or so she became confined to her bed and got more frail and the Skylark team really loved her and found ways of handling her so she didn't get distressed, it was lovely to see. I had complete confidence that my Mum was being kept clean, cosy and calm, fed well etc. They would play her cd's, dress her in her favourite clothes, spray her with her perfume, cuddle and calm her when she cried. Additionally, they supported me, becoming like friends.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your positive feedback. It means a lot to all the staff.


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Review from J C (Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was referred by the hospital to 'memory lane' and I am now in Kingfisher where I am happy and settled.

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Review from J P (Sister-in-law of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care and cleanliness.
Staff very attentive and responded to any needs very quickly.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your kind words. I will pass the feedback on to our team.


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Review from Susan H (Daughter of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Longueville Court for the last week of her life. The care she received was outstanding and all the staff were so welcoming.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your valuable feedback. It means a lot to us.


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Review from A S (Son-in-law of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely place with a great level of care. Staff are very friendly and helpful.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your lovely words, they mean a lot to our team.


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Review from Anne W (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 91, first stayed in Longueville Court for respite care after a fall at home in which she broke her wrist. The staff at the home treated her with respect and kindness, even though she made it clear she didn't want to be in a care home! Her second stay was a short one, only two weeks before
she died. Again, she was treated with dignity and kindness. The staff, especially on Kingfisher, are very compassionate and patient.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your lovely words, they mean a lot to our team.


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Review from J S (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted with terminal pancreatic cancer, needing palliative nursing care. We were all fully supported in every way, even emotionally. We were treated like family and everything was done to help us. All the staff were warm, caring and very professional. They treated Mum with respect and dignity.
Unfortunately Mum has passed, but we thank everyone for making her last few weeks happy and comfortable and for helping us to cope with everything. Thank you.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your kind words, they mean a lot to our team.


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Review from L F (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot stress how happy we are with the care and support Mum is being given. All of the staff are 100% committed to their roles and feel Mum could not be in safer hands. The nurses are all very professional and are always available to discuss matters with. All of the carers have great positive attitudes
and make Mum feel dignified and safe. The activities staff are fantastic and supportive.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your feedback. Your feedback is very valuable to the team.


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Review from Y C (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Longueville Court for the last 8 months of her life. In all that time, the care and support she had from all the team was outstanding.
As mum grew frailer and less able, she was treated with dignity every step of the way, by a friendly, warm and caring staff. Their help and care also
extended to the rest of the family, which was much appreciated at such a difficult time.

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Review from Ian M (Son of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When someone you love goes into a home you worry, however, I soon realised what great care was taken looking after mum. Everyone was so nice and cared about the residents. Thank you Longueville Court.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your kind words, they mean a lot to our team.


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Review from Patrick D (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for some 14 years and our whole family continue to be impressed by the high standard of care from all the staff on "memory lane" and it's important to acknowledge the contribution from the kitchen and cleaning staff. The management and reception staff are quick to welcome
all and I would have no hesitation in recommending Barchester Longueville Court Care Home.

Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your lovely words, they mean a lot to our team.


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Review from Owen M (Resident) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my third care home and I am pleased to say that this home is the best I have loved in. Much better than the other homes I was a resident in.
Many thanks to my son for getting me in this home. Very happy to be here.

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Review from Alan B (Son-in-law of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed on Longueville Court Care Home for nearly three years and came to regard it as her home and the staff as her friends.
The care she received especially in the last two weeks of her life was exemplary. She was treated with great compassion and sympathy along with her family for which we will
always be grateful. The one improvement that could be made is that her room looked tired and was in need of a total refurbishment both decor and furnishings.

Reply from Margery Dino, Acting General Manager at Barchester Longueville Court Care Home

Thank you for your kind words. Your feedback means a lot to us. We are looking forward to the end result of our current refurbishments across the home which will include updating the bedrooms in the very near future.


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Review from Ruth J (Friend of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, kind, respectful, dedicated to clients and visitors, welcoming reception staff. Friendly atmosphere.

Reply from Tina Stebbings, Manager at Barchester Longueville Court Care Home

Thank you so much for your lovely words, they mean a lot to our team.


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Review from Jan B (Wife of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this Barchester care home so very caring and clean. The staff are so caring and helpful. Wonderful food. I only hope if I have to have care, they will find space for me.

Reply from Tina Stebbings, Manager at Barchester Longueville Court Care Home

On behalf of the whole team, Thank you so much for your kind words.


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Review from Christine T (Relative of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been in Memory Lane for several years. The care has been remarkable. His needs have been addressed at every stage of his illness. The staff have been caring towards him and he has always been treated with dignity. Four of the staff have been there from the time that he was admitted
and that must have a great deal to do with the management. Well done to the staff.

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Review from Helen D (Stepdaughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent home from home for our stepdad. The staff can't do enough for you. Clean, beautiful food and amazing facilities where the whole family feel welcome. Can't praise them highly enough.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Barchester Longueville Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Barchester Longueville Court Care Home is calculated as follows: ( (305 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 354 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Longueville Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (19)

Krzysztof

Krzysztof Krzysztofiak

Job Title: Senior General Manager

Joined: 2021

Hello, my name is Krzysztof and I am the Senior General Manager here at Longueville Court. Welcome to our website!


Working in care has been my calling and I am lucky to have such a supportive team around me.


I love interacting with residents and feel very privileged to listen and learn from them. I’m a great believer in supporting colleagues to develop their skills and potential to the maximum level. I’m here to help and support residents, staff and families.


Please feel free to contact me to talk about your needs or those of your loved one, my door is always open.


Menchu

Menchu Howell

Job Title: Robin Unit Manager

Joined: 2016

Hello. I am Menchu Howell and I am one of the Unit Managers here at Longueville Court. I really enjoy caring for residents ensuring they are as well and happy as they can be.


Lee

Lee Dixon

Job Title: Head of maintenance

Joined: 2019

Hello. I am Lee. I joined Longueville Court in March 2019 and it is my responsibility to maintain the home and gardens and to arrange for repairs when necessary. I also have responsibility for safety aspects of the building including checking the water supply and fire alarms. In my spare time, I enjoy going on long walks with my dog.


Denise

Denise Slack

Job Title: Administration Assistant/Receptionist

Joined: 2004

Hello, my name is Denise and I have worked at Longueville Court for 19 years! I love my job and the home, meeting and greeting all new residents, their families and friends to our beautiful home. I work within the amazing administration team


Loyola

Loyola Duffy

Job Title: Carer

Joined: 2016

Hello, my name is Loyola and I'm a Carer here at Longueville Court, I've worked within the home for 7 years and have been a carer since I was 16 years old! I absolutely love my role and caring for each of our wonderful residents. In my spare time, I enjoy croquet and cross-stitch work.


Helen

Helen Davies

Job Title: Unit Manager

Joined: 2003

Hello, my name is Helen and I'm a Unit Manager at Longueville Court. I'm a qualified nurse and I've worked within this beautiful home for over 20 years. I enjoy meeting new people, and getting to know our residents, we are a super team who work well together. In my spare time I love eating out, and finding new Sea Food restaurants and Antique shops to browse.


Esther

Esther Penamora

Job Title: Care Assistant

Joined: 2019

Hello. My name is Esther and I've worked within the Longueville care team for over 3 years. I love caring for our wonderful residents. At home, I enjoy cooking Thai food and trying new recipes.


Anna-Marie

Anna-Marie Fountain

Job Title: Care Assistant

Joined: 2019

Hello. My name is Anna-Marie and I've been part of the Care team here at Longueville Court since 2019. I get great pleasure from helping our residents. I have great memories of this beautiful home from when my grandmother resided here.


Alpha

Alpha de Ocampo

Job Title: Team Leader

Joined: 2009

Hello, my name is Apha and I'm a Team Leader within Longueville Court. I've been with Barchester since 2009 and work with an amazing team. It is an honour to care for our wonderful residents. I'm a local lady, married with two sons.


Karen

Karen Vitas

Job Title: Care Assistant

Joined: 2018

Hello, I'm Karen a Care Assistant within the team here at Longueville Court. I live locally and have enjoyed working here since 2018, every day is different and helping our residents is so satisfying. I enjoy long walks in the surrounding countryside and completing the odd jigsaw.


Maria

Maria Shale

Job Title: Care Assistant

Joined: 2019

Hello, I'm Maria one of the Care Assistants here at Longueville Court, I've worked as part of the amazing care team since 2019, and have a special interest in Elderly Dementia Care.


Sukmaya

Sukmaya Jolmi

Job Title: Housekeeping Assistant

Joined: 2020

Hello. My name is Sukmaya, and I worked within the Housekeeping Team here at Longueville Court since 2020. I love getting to know our residents and keeping their rooms and the home clean and tidy. I live locally and have a young family to keep me busy outside of the home.


Gladys

Gladys Maseko

Job Title: Care Assistant

Joined: 2019

Hello. My name is Gladys, I've worked at Longueville Court within the Dementia community since 2019. I love looking after our residents and putting a smile on their faces.


Laximee

Laximee Thapa

Job Title: Housekeeping Assistant

Joined: 2016

Hello. My name is Laximee and I have worked within the Housekeeping Team here at Longueville Court for 5 years however, I've been part of the Barchester family for over 7-years. I work in the laundry and enjoy gardening in my spare time.


Martine

Martine Ratcliffe

Job Title: Head of Activities

Joined: 2009

Hello, my name is Martine and I'm the Head of Activities here at Longueville Court. I joined the team in 2009 as a carer and become the team leader before moving into the Activities position 3 years ago.


I'm passionate about providing life enrichment to each of our residents, as a team we aim to bring joy on a daily basis, and make their time with us special. We pride ourselves on bringing a mixture of activities that suit everyone.


I have one daughter and 2 grandsons, when not at work I love to spend time with them making memories, am a massive lover of music and


Liliana

Liliana Nedelcu

Job Title: Housekeeping Assistant

Joined: 2018

Hello. I'm Liliana, I've worked within the Housekeeping Team since 2018, I enjoy supporting our residents, and keeping the home clean to the highest of standards. Outside of work I enjoy baking, my speciality is chocolate cake!


Karina

Karina Dunn

Job Title: Activities Coordinator

Joined: 2002

I have been at Longueville Court since October 2002 when I joined as a Domestic Assistant. I soon moved into my current role as an Activities Coordinator which means I provide person-centred activities for all of our residents.


My aim is to bring fun, laughter, and home comforts to all of those we care for. As an Activities Coordinator, I enjoy encouraging our residents to participate in enjoyable, achievable activities. I like to make sure Longueville Court is part of the local community and our usual programme of activities includes outings, pub lunches and having guests and entertainers at our home.


Caroline

Caroline Cull

Job Title: Administrator

Joined: 2021

My team and I coordinate and facilitate all administration within the home for residents and staff.


My role includes supporting residents and their families with any financial matters that arise, whether they need help setting up a new Sky subscription, getting some extra shopping in, or ordering that special present for a grandchild. 


My team are the first people you meet when you visit Longueville Court and as such we know all of the residents and their families very well. 


Tom

Tom Lander

Job Title: Chef

Joined: 2024

Hi, my name is Tom Lander.


I have been working in the catering industry for 15 years, I have a passion for food, computers and teaching catering.


I have worked for HMP Littlehey for 14 years and have worked in restaurants too.


In my career I have trained to become a supervisor, then an instructor and finally a tutor to help others reach their potential within the catering industry.


‘A chef always has something to learn because our education can never be complete throughout our entire life.’