Barchester Longueville Court Care Home

The Village Green, Orton Longueville, Peterborough PE2 7DN
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9.8 123 Reviews
  • Barchester Longueville Court Care Home, Peterborough
Barchester Longueville Court Care Home makes the most of lovely grounds and a versatile interior to provide top quality nursing and residential care, with carers and nurses available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Longueville Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 109 Service Users
  • Privately Owned
  • Care Offered
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Krzysztof Krzysztofiak (Senior General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (105)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (99)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Barchester Longueville Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,550

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Longueville Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to visit at any time without a booking.


  • Parking

  • Plenty of parking


Barchester Longueville Court Care Home Reviews (123)

Total of 123, showing 101-120
9.8

Barchester Longueville Court Care Home has a Review Score of 9.8 (9.845) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Longueville Court Care Home has 123 reviews.

Overall Experience

  • 103
  • 18
  • 1
  • 0
  • 1

Date Published

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Review from Lea M (Friend of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is the best run happiest home I have ever visited. I have never had a bad experience when visiting. The staff are happy so this has a knock on effect on the residents and they are all so well cared for! The reception staff are always welcoming and helpful.
The nursing staff take great care
with my friend and she has improved greatly since she has bee at the home. She had a grade 4 sore from the last home she was in, it is now gone incredible. I would recommend the home for anyone's loved one or even myself.

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Review from S L (Granddaughter of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my nan on a regular basis and always receive a warm welcome by all the staff they are so helpful from the moment I walked in I can see how well maintained, and clean the home is and my nan is always washed and dressed, her room is spotless. They have lots of entertainment for the residents and
the food is always available and looks lovely. If anything happens to my nan they always let the family know and my nan is much happier in Longueville Court Care Home than she ever was in any of the other care homes. So nice I have told my mum she will be coming here.

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Review from K N (Friend of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on arrival are very welcoming and friendly. They are very keen to be of assistance to both the residents and visitors. The carers are very warm and kind to the residents, showing personal interest. They do their best to stimulate the resident's brains through enjoyable activities. I heard
two singing with my friend which made her smile and laugh.

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Review from J S (Grandson of Resident) published on 21 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Longueville Court Care Home is a lovely place and my Grandad was very happy whilst at the home. You are able to join in with a varied activities programme if you wish to. The staff are very friendly and the food is great. I would highly recommend this care home to anyone.

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Review from Amanda B (Granddaughter of Resident) published on 19 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Nan was transferred from London to the Barchester in Peterborough last year we as a family did not know what to expect. When we first arrived the staff could not have been more caring and kind towards us and Nan. They made us all feel welcome even the great grandchildren, explaining the facilities
available. We were able to personalise her room to make her feel more settled and safe in her surroundings as the move was confusing with Nan having Alzheimer's.The team looking after Nan treat her with kindness and patience and kept us fully informed on how she was each day. The home provides hair services etc and each day we arrived Nan was washed dressed and looking smart and presentable which was very important to her and unfortunately due to her Alzheimer's had been difficult for her to achieve when she was living at home. They were no restriction on visiting so we were able to spend lots of time at the home which was great until Nan passed away at the age of 89.

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Review from A H (Son of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for mum very well, professional, very satisfied.

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Review from M P (Aunt of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very good and the staff are having to deal with all sorts of illness and ages but they are always professional in their work and some go above and beyond their roles.

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Review from M B (Friend of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home to anyone looking for quality of care for their loved ones. From the minute you arrive at reception you are greeted by friendly, polite and helpful staff who make you feel welcome. During my daily visits, I met members of the management team, activities team,
nursing staff, carers, maintenance, and the cleaners; every single person I met had those same qualities. I was particularly impressed by the full weekly activities program on offer to all the residents, to make them feel part of the home.

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Review from S E (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known this care home for 7 years, staff have always been caring, supportive and kind at all times. It is a very nice clean home. I would recommend any person to stay here. Reception and admin have always been great. Lovely home.

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Review from Lisa H (Granddaughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Barchester Longueville Court Care Home are helpful, friendly and professional. They have given us support and information and advice when needed. The excellent standard of care given has meant that my Grandmother has outlived everybody's expectations and she is still with us.

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Review from M P (Friend of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff so a really good job of dealing with a number of elderly people with a range of illnesses - and with a smile. Activities encourage residents to join in with whatever takes place that day and if bed bound some go to when appropriate.

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Review from W W (Friend of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Longueville Court every Wednesday for about 2 years. I visit 2 friends at the far end so I see most of the building and the employees inside. I have seen them at their best and at their worst in summer and in winter. The standard and quality is excellent. The manager's door is always
open.

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Review from L J (Niece of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again overwhelmed by the care and attention to detail and how well my relative is cared for. She could not be anywhere better and as a community nurse, I have always been able to find some fault with some care or some aspect of the home. This home is the only place I have ever been in that truly
feels like a home I would want any of my family or myself to be cared for if needed.

Reply from Tina Stebbings, General manager at Barchester Longueville Court Care Home

Thank you for your comments about our Home. Your review together with your professional knowledge of our service makes us very proud.


Thank you


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Review from Roberta S (Daughter of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the first home Mum was in Longueville was heaven, you walk in and no nasty smells, anyone would think they had walked into a fantastic hotel, basically it was home from home, with a huge family added. Every single person employed from gardener up to Manager was a member. The care was wonderful
and no-one could have been treated better from my point of view even with her problems. Mum loved it, appreciated all the hard work put in by everyone there. Sadly she passed recently, even the doctor and undertakers couldn't have been more caring at the end. She was treated with dignity by them and it was a peaceful end for her.

Reply from Tina Stebbings, General Manager at Barchester Longueville Court Care Home

We really appreciate your lovely comments and loved having you as part of our family for such a long time. You and your Mum are sadly missed by us all.


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Review from Clare C (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Longueville Court for 3 months and the standard of care is excellent. The staff are very friendly and always willing to do extra to make the residents feel happy. There is a very good choice of food and drink and a very varied activity programme to keep the residents occupied,
including trips out. Visitors are always welcomed with a warm greeting from the receptionist, I would thoroughly recommend.

Reply from Tina Stebbings, General Manager at Barchester Longueville Court Care Home

Thank you, Claire


Your comments are very Much appreciated


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Review from Anna H (Daughter of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident in Longueville Court, Memory Lane Community for 3 1/2 years. His care was 5 star. Every member of staff from admin, the gardener, cleaners and carers were wonderful. They looked after my dad so well and to myself after he passed away. Family is the word I would use to describe
them all.

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Review from Kerry S (Granddaughter of Resident) published on 6 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say, in my experience, this is the best care home I have ever visited and I am grateful for the care that they provided here for my grandmother. The staff are beyond amazing, their attitude and care toward residents is above and beyond expectation. My family was given the chance of another
year with my nan because of the attentive, wonderful care of these people. She was comfortable, happy and relaxed in this care home and we were able to enjoy the last of our time with her here. I cannot praise and thank these lovely people enough, their brilliant balance of professionalism and the ability to treat patients and relatives as if they were their own family, sets them apart from any other home I have been to. There are no words to fully explain the work these people do here - they are angels. Thank you so much and I would highly recommend anybody considering using Longueville Court to go ahead and visit for themselves.

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Review from Richard C (Partner of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in hospital and we looked at almost all the nursing homes in Peterborough, and we were pleased when we were offered a place at Longueville Court. When we were shown around I was impressed by they number of staff around, and it has been my experience that there is always staff available.
All the staff are pleasant and helpful, and they genuinely take an interest in her welfare. Many care homes reek of incontinence, but that is not the case at Longueville Court. There is a varied programme of activities including some talented outside acts. friends and relations are encouraged to visit and receive a warm welcome when they do so. My mother was a resident at another Peterborough nursing home and I soon realised that she was not getting the attention that was warranted, so it is a great relief that my partner is in an excellent home.

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Review from Liz B (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown by all staff including nurses has been excellent. They go the extra mile to make sure everyone is happy. The Kingfisher Unit is the specific area I am talking about. Staff are sometimes stretched to the limit (when they are always working hard and running around to get things done) which
is unfair on them. They always had time to smile and say hello in passing to my mother but it would be great if all carer homes had a person to spend one hour a day with a resident to just talk, hold hand, be there, it makes all the difference.

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Review from A C (Wife of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this as the wife of my husband who, passed away yesterday after 4 and a half years as a resident of Longueville Court Care Home, Peterborough. My husband had the best of care in this lovely place, from the cleaners, the maintenance staff, the carers, the nurses, and the management, in fact
everyone. He had such loving care and I can't praise them enough.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Barchester Longueville Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Barchester Longueville Court Care Home is calculated as follows: ( (305 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 354 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Longueville Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (19)

Krzysztof

Krzysztof Krzysztofiak

Job Title: Senior General Manager

Joined: 2021

Hello, my name is Krzysztof and I am the Senior General Manager here at Longueville Court. Welcome to our website!


Working in care has been my calling and I am lucky to have such a supportive team around me.


I love interacting with residents and feel very privileged to listen and learn from them. I’m a great believer in supporting colleagues to develop their skills and potential to the maximum level. I’m here to help and support residents, staff and families.


Please feel free to contact me to talk about your needs or those of your loved one, my door is always open.


Menchu

Menchu Howell

Job Title: Robin Unit Manager

Joined: 2016

Hello. I am Menchu Howell and I am one of the Unit Managers here at Longueville Court. I really enjoy caring for residents ensuring they are as well and happy as they can be.


Lee

Lee Dixon

Job Title: Head of maintenance

Joined: 2019

Hello. I am Lee. I joined Longueville Court in March 2019 and it is my responsibility to maintain the home and gardens and to arrange for repairs when necessary. I also have responsibility for safety aspects of the building including checking the water supply and fire alarms. In my spare time, I enjoy going on long walks with my dog.


Denise

Denise Slack

Job Title: Administration Assistant/Receptionist

Joined: 2004

Hello, my name is Denise and I have worked at Longueville Court for 19 years! I love my job and the home, meeting and greeting all new residents, their families and friends to our beautiful home. I work within the amazing administration team


Loyola

Loyola Duffy

Job Title: Carer

Joined: 2016

Hello, my name is Loyola and I'm a Carer here at Longueville Court, I've worked within the home for 7 years and have been a carer since I was 16 years old! I absolutely love my role and caring for each of our wonderful residents. In my spare time, I enjoy croquet and cross-stitch work.


Helen

Helen Davies

Job Title: Unit Manager

Joined: 2003

Hello, my name is Helen and I'm a Unit Manager at Longueville Court. I'm a qualified nurse and I've worked within this beautiful home for over 20 years. I enjoy meeting new people, and getting to know our residents, we are a super team who work well together. In my spare time I love eating out, and finding new Sea Food restaurants and Antique shops to browse.


Esther

Esther Penamora

Job Title: Care Assistant

Joined: 2019

Hello. My name is Esther and I've worked within the Longueville care team for over 3 years. I love caring for our wonderful residents. At home, I enjoy cooking Thai food and trying new recipes.


Anna-Marie

Anna-Marie Fountain

Job Title: Care Assistant

Joined: 2019

Hello. My name is Anna-Marie and I've been part of the Care team here at Longueville Court since 2019. I get great pleasure from helping our residents. I have great memories of this beautiful home from when my grandmother resided here.


Alpha

Alpha de Ocampo

Job Title: Team Leader

Joined: 2009

Hello, my name is Apha and I'm a Team Leader within Longueville Court. I've been with Barchester since 2009 and work with an amazing team. It is an honour to care for our wonderful residents. I'm a local lady, married with two sons.


Karen

Karen Vitas

Job Title: Care Assistant

Joined: 2018

Hello, I'm Karen a Care Assistant within the team here at Longueville Court. I live locally and have enjoyed working here since 2018, every day is different and helping our residents is so satisfying. I enjoy long walks in the surrounding countryside and completing the odd jigsaw.


Maria

Maria Shale

Job Title: Care Assistant

Joined: 2019

Hello, I'm Maria one of the Care Assistants here at Longueville Court, I've worked as part of the amazing care team since 2019, and have a special interest in Elderly Dementia Care.


Sukmaya

Sukmaya Jolmi

Job Title: Housekeeping Assistant

Joined: 2020

Hello. My name is Sukmaya, and I worked within the Housekeeping Team here at Longueville Court since 2020. I love getting to know our residents and keeping their rooms and the home clean and tidy. I live locally and have a young family to keep me busy outside of the home.


Gladys

Gladys Maseko

Job Title: Care Assistant

Joined: 2019

Hello. My name is Gladys, I've worked at Longueville Court within the Dementia community since 2019. I love looking after our residents and putting a smile on their faces.


Laximee

Laximee Thapa

Job Title: Housekeeping Assistant

Joined: 2016

Hello. My name is Laximee and I have worked within the Housekeeping Team here at Longueville Court for 5 years however, I've been part of the Barchester family for over 7-years. I work in the laundry and enjoy gardening in my spare time.


Martine

Martine Ratcliffe

Job Title: Head of Activities

Joined: 2009

Hello, my name is Martine and I'm the Head of Activities here at Longueville Court. I joined the team in 2009 as a carer and become the team leader before moving into the Activities position 3 years ago.


I'm passionate about providing life enrichment to each of our residents, as a team we aim to bring joy on a daily basis, and make their time with us special. We pride ourselves on bringing a mixture of activities that suit everyone.


I have one daughter and 2 grandsons, when not at work I love to spend time with them making memories, am a massive lover of music and


Liliana

Liliana Nedelcu

Job Title: Housekeeping Assistant

Joined: 2018

Hello. I'm Liliana, I've worked within the Housekeeping Team since 2018, I enjoy supporting our residents, and keeping the home clean to the highest of standards. Outside of work I enjoy baking, my speciality is chocolate cake!


Karina

Karina Dunn

Job Title: Activities Coordinator

Joined: 2002

I have been at Longueville Court since October 2002 when I joined as a Domestic Assistant. I soon moved into my current role as an Activities Coordinator which means I provide person-centred activities for all of our residents.


My aim is to bring fun, laughter, and home comforts to all of those we care for. As an Activities Coordinator, I enjoy encouraging our residents to participate in enjoyable, achievable activities. I like to make sure Longueville Court is part of the local community and our usual programme of activities includes outings, pub lunches and having guests and entertainers at our home.


Caroline

Caroline Cull

Job Title: Administrator

Joined: 2021

My team and I coordinate and facilitate all administration within the home for residents and staff.


My role includes supporting residents and their families with any financial matters that arise, whether they need help setting up a new Sky subscription, getting some extra shopping in, or ordering that special present for a grandchild. 


My team are the first people you meet when you visit Longueville Court and as such we know all of the residents and their families very well. 


Tom

Tom Lander

Job Title: Chef

Joined: 2024

Hi, my name is Tom Lander.


I have been working in the catering industry for 15 years, I have a passion for food, computers and teaching catering.


I have worked for HMP Littlehey for 14 years and have worked in restaurants too.


In my career I have trained to become a supervisor, then an instructor and finally a tutor to help others reach their potential within the catering industry.


‘A chef always has something to learn because our education can never be complete throughout our entire life.’