Review from A C (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience

We didn’t think Mum would enjoy being in a home but the staff have made it comfortable and homely for her. The lifestyle coordinator is wonderful and fills days with amazing activities which have brought the best out of Mum, she’s the artist we never knew! She’s always first on the floor dancing when

the music starts and she’s back to gardening.
The food is fantastic, a wonderful chef, all fresh food. Mum is happy and content.

Reply from Donna Smith, Home Manager at Ashlynn Grange Care Home

Thank you for your lovely review. I am so pleased that your mum is enjoying her time here at Ashlynn Grange.

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Review from Karl R (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience

I would like to complement the lifestyles coordinator, this goes more than just the month of April, the coordinator is always full of energy and seems to be doing a lot of different activities that my dad joins in with especially if it involves music, keep up the good work.

Reply from Donna Smith, Home Manager at Ashlynn Grange Care Home

Thank you for your review, I will pass your kind words to my lifestyles coordinator.

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Review from Sue U (Daughter-in-law of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience

Dad has now been in Harvester House at Ashlynn Grange since early December. He had his 91st birthday last week and we can honestly say he's not looked so good and healthy, and happy, for years.
He enjoys being involved with the activities and gets on well with all the staff who seem to be able to

get the best out of him. On his birthday last week, his room had been decorated with balloons and garlands and the staff gave him a birthday cake and sang to him. He was thrilled with the whole day and we felt that the home had gone the extra mile to help him enjoy the day.
It certainly takes a weight off of our minds knowing he is being well cared for and has the supervision of qualified staff 24/7.

Reply from Donna Smith, Home Manager at Ashlynn Grange Care Home

Thank you for your kind review. I am so pleased your Dad had a lovely Birthday whilst on the Harvester Unit.

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Review from E A (Friend of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience

Happy to share my review where my dear friend has been receiving exceptional care and support. The moment we stepped in, we were greeted with warmth and kindness by the compassionate staff members. The care provided goes beyond just meeting physical needs; it encompasses genuine empathy, understanding,

and respect for each resident's individuality.
The staff's dedication to creating a nurturing and comfortable environment is truly commendable. They demonstrate unwavering patience, compassion, and professionalism in every interaction, ensuring that residents feel valued, heard, and supported. Whether it's assisting with daily activities, organising engaging recreational activities, or simply lending a listening ear, the staff consistently go above and beyond to meet the needs of residents.
I sincerely recommend that anyone seeking compassionate and quality care for their loved ones.
Thank you, Milton Lodge team and lifestyle coordinator, for such great service, enthusiasm, and dedication.

Reply from Donna Smith, Home Manager at Ashlynn Grange Care Home

Thank you for your review, and your kind words regarding my team at Milton Lodge. Your kind words mean so much to me and my team.

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Review from S D (Friend of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience

My friend is enjoying her respite stay. We are very pleased with the standard of her care and the way she is treated with compassion and courtesy. The atmosphere in the home is peaceful and calm and her quality of life has improved totally, including her English language because the activity coordinator

is brilliant and has multiplied lessons with my friend to help her improve the language as she can’t speak English very well but has improved greatly since, as they are both from Portugal.
The food is excellent.

Reply from Desiree Jooste, Home Manager at Ashlynn Grange Care Home

Thank you for your lovely review, I am so pleased your friend is enjoying their stay at Ashlynn Grange.

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Review from Maggie C (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience

We are very pleased, as a family, that we picked Ashlynn Grange Care Home for Mum. Although she didn't settle for quite a while, she seems to have done now.
We have had a couple of problems which with talking to the management, they hopefully are sorted.
We have to say a big thank you to the lifestyle

coordinator who is fantastic, it has made such an impact on Mum as she is joining in with everything, singing, dancing, making all sorts of things, Mum is certainly far more active than she ever was. You are doing a great job.
The staff are always very happy and chatty which we love and do a great job so thank you all.
The food looks lovely, Mum just doesn't stop eating, so a big thank you to the chefs and kitchen staff. Also, the laundry keeping Mum's wardrobe always full.

Reply from Donna Smith, Home Manager at Ashlynn Grange Care Home

Thank you for your review, I am so pleased your mum has settled well into Ashlynn Grange.

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Review from N M (Friend of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience

My friend moved to Milton Lodge a while ago, all staff were kind and considerate, ensuring that he settled into his new home well. In addition to excellent nursing care, all the staff carried out their roles to a high standard. They gave him time, which is so very important. The lifestyle coordinator

from there tailored some activities to everyone's interests, something that he really appreciates and we loved seeing him smiling and enjoying his last years in a warm and homely habitat.

Reply from Donna Smith, Home Manager at Ashlynn Grange Care Home

Thank you for your review, I am so pleased your friend has settled well into Milton Lodge.

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Review from Gina H (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience

My dad has been in respite care and every member of staff we have met has been kind, caring, understanding and welcoming. The home really does have a family feel to it. From management to care assistants, everyone has been very understanding and supportive, both to Dad and family members.

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Review from Florence W (Wife of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience

Pleasant environment, excellent food, very good medical care, and dedicated and benevolent staff at all levels.

Reply from Desiree Jooste, Home Manager at Ashlynn Grange Care Home

Thank you for your fantastic review, Florence. We're delighted that you and your husband enjoy the environment, food and our care.

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Review from Karen B (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience

My dad moved into Ashlynn Grange in July after spending 11 weeks in the hospital. I cannot fault the care that he has received from all the staff at Harvester House. When we visit, everyone is very smiley and polite. His room is always clean.

Reply from Desiree Jooste, Home Manager at Ashlynn Grange Care Home

Thank you for your lovely review, Karen. It's a pleasure caring for your dad, and we can't wait to see you on your next visit.

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Review from Lynda H (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience

My father has been in the care home for seven months. He was transferred there following a six-week stay in hospital. He was not very well when he arrived and I feared for the future. The care and dedication of the staff have had a wonderful effect on his mental and physical recovery. I look forward

to my visits where I am always welcomed by a member of staff and usually given a brief update, "He's in a good mood this morning and ate all of his breakfast". I am so grateful to have found the right place for my father and our family. It is such a relief for us all.

Reply from Desiree Jooste, Home Manager at Ashlynn Grange Care Home

Thank you for your lovely review, Lynda. It's a pleasure caring for your father!

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Review from David H (Respite Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

When I viewed the accommodation I was not fully aware of the particular needs I would have for respite care after a hip replacement. The room, especially washing and toilet were extremely difficult to use, easily coupled with no hot water did not help. The staff were friendly and helpful. The nursing

provision was good and provided for all my needs. The meals were of a variable standard but mainly good but did not take into account my apple allergy. The activities were not really for me.

Reply from Desiree Jooste, Home Manager at Ashlynn Grange Care Home

Thank you for your review. It was lovely to have you in the home, and I will share your comments with the team. Your opinion and experience is important for us to improve, so thank you very much.
Hope we will see you again soon.
Desiree

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Review from A P (Respite Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience

Came for a short stay at Ashlynn Grange. All good experience, staff excellent. Food was very good. No complaints, would come again.

Reply from Desiree Jooste, Home Manager at Ashlynn Grange Care Home

A gentleman with an amazing attitude to life. You have graced us with your presence and we will be forever grateful. We await your next visit. Thank you for taking the time to write this review. It is much appreciated.

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Review from B J (Brother of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience

Excellent bedroom, very clean and tidy. Excellent room with very nice toilet which always looks new. Restaurant food with great quality and well presented. My sister has been at the care home for some time and all aspects of her life have been keeping the high standards she has always received. The

staff are her friends always chatting to her when they pass her whilst they complete their chores. A happy and cheerful place for my sister to stay.

Reply from Desiree Jooste, Home Manager at Ashlynn Grange Care Home

Thank you for taking the time to write a review for Ashlynn Grange. This is very much appreciated. I am very proud to be a part of a very young, vibrant and growing team. Thank you for your comments.
Much appreciated.

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Review from J S (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience

My mum never wanted to go into a home, however, after a fall at home in December 2022 resulted in a nine-day hospital stay and then transferring to Ashlyn Grange for the winter pressure beds her mind was changed.
She woke after he first night here and said to me it’s nice here and can she stay. That

brought up her moving in permanently.
A member of staff was extremely helpful in the transition and in my opinion has gone above and beyond for us, always there on the end of the phone if we have any questions or concerns.
Mum is really settled here and is loving life again. The stress and worry that I had about her living alone and so far away from me are now gone and now we can enjoy the time she has left with her being in comfort and knowing that there are people on site 24/7 is a huge relief for me and of course her.
She has made friends and is now no longer lonely as she had been for the past four years since my stepdad passed away.
The staff are super friendly and helpful, along with caring and supportive

Reply from Desiree Jooste, Home Manager at Ashlynn Grange Care Home

Thank you very much for your response. We are very proud to be a part of the Ashlynn Grange team. Thank you for validating our service.

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Review from Paul G (Nephew of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience

Can't think that you could find a better home. Staff of Harvester are very caring and efficient. They have handled the DOLS renewal and the Continuing Care application. My Aunt is very settled and happy there. I live a long way away and I get regular updates on her condition and care requirements. My

opinion is always sought for any changes in her care. A word also for the GP, who assesses her regularly and has phoned me with information and reassurance. A fantastic place.

Reply from Catherine Frost, Home Manager at Ashlynn Grange Care Home

Thank you so much for your kind words and review of Ashlynn Grange, I am sure the team will be delighted with your comments.

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Review from Brian A (Brother of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience

A very comfortable environment and great staff for the residents. Great management, security and staff. Cleanliness of the highest level, property and quality nursing care, amazing daily food menu with great taste.

Reply from Catherine Frost, Home Manager at Ashlynn Grange Care Home

Thank you so much for your review, I will be delighted to share this with the team at Ashlynn Grange.

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Review from Tim D (Son of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience

The staff at Harvester were excellent! The atmosphere in the unit was super, calm, serene etc. My mother was cared for in a very professional, friendly way, 100% commitment in my opinion. Couldn't have asked for more. The staff were always true to their word - if they told me something would be, it

was! I'm totally satisfied with the are provided.

Reply from Catherine Frost, Home Manager at Ashlynn Grange Care Home

Thank you so much for your kind review, I am very pleased you found our team to be calm and professional. I look forward to sharing this with the team.

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Review from Colin W (Son of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience

I thank goodness my Mum was accepted at Hayward. The staff are very professional and so nice, it has put my mind at rest knowing she is in their care. The staff encourage her to drink which is so important that this is done, she probably wouldn't do this on her own. The food is tasty and nutritious

and she is helped with this. I would highly recommend these people.

Reply from Catherine Frost, Home Manager at Ashlynn Grange Care Home

Thank you so much for your review of our services, it is a delight to hear you are happy with the support for your Mother, I look forward to sharing this with the team.

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Review from Joanne T (Daughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience

My mother moved into Ashlynn Grange in April 22 and the staff have been very good and supportive of her settling in. Her diet isn’t great but they have always encouraged her to offer different food for her. She has to use a hoist which she really doesn’t like using but the staff are on the whole very

good at getting her into her wheelchair. Overall I’m very happy with the care mum receives. There is very good communication with the staff and myself.

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Ashlynn Grange Care Home

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