Review from D M (Son of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience

Very happy.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your positive review. I will pass this on to my team. Thank you again.

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Review from A R (Respite Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience

Wonderful, friendly and helpful staff, all patient and nothing was too much trouble. Especially good care from the physiotherapist who always encouraged me to do more than I thought possible. It was particularly helpful to have physio sessions everyday. I am very grateful for all the care I have received.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your kind words, I will share as well with the physiotherapy team.

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Review from C B (Respite Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience

Very welcoming, always very pleasant and willing to help, nothing was too much trouble. Hope I don't have to but would certainly come back here if need be. Thanks to all members of staff in Amberley Hall Care Home.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your kind words. So pleased you had a good experience. I will share this with my team.

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Review from Neville C (Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience

Personal service is very good, very obliging, very patient and they listen to me. A member of staff has been very helpful to me since moving into Amberley Hall. I have a very nice room and have been treated with dignity and respect.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you so much for your kind review which I will share it with my team.

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Review from Chris N (Son of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience

Absolutely excellent team at Amberley Hall's Regency Suite.
Special mention to two members of staff in particular 'great team'.
Many many thanks to the team in the OT suite, your help with ongoing support is quiet simply superb!
Thank you staff in reception. A splendid stay for my mother. Many thanks

and keep up the good work 'you guys are legends'.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your feedback. It is nice to hear your mother was happy from staying with us and we wish her all the best for future.

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Review from Anthony W (Respite Resident) assisted by family/friend published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience

After a long stay in the hospital, it was decided I would transfer to Amberley Hall for rehabilitation. I was very apprehensive and reluctant to transfer. I soon realised my fear had been unwarranted. I have received the most caring and considerate treatment from carers and therapists alike. The whole

team have not just gone the extra mile, they've run a marathon. Many, many thanks.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your kind review which I will pass on to my team

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Review from J R (Respite Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience

The staff were very helpful and happy, the food was very poor. I felt safe 24 hours a day, and it was kept very clean everywhere.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your kind review. I will share this with all team.

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Review from Emma D (Daughter of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience

I have found all the staff friendly and helpful. The care Mum has received to date has been very good and I am always informed of her health and what she had been doing in the community she is in.

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Review from W G (Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience

Excellent all round in particular the staff who were more than caring.

Reply from Urszula Jakoniuk, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your kind feedback. I will share this with my team.

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Review from C H (Niece of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience

My aunt arrived at Amberley Hall in the Autumn following another spell in hospital . My aunt is unable to manage on her own at home and so Amberley has provided an excellent solution. The arrival arrangements were straightforward and the staff very friendly and welcoming both towards us and my aunt.

Although my aunt still has health limitations, since her arrival at Amberley she has continued to go from strength to strength and is starting to feel more settled. Every time we have visited, the staff have been very helpful and friendly. As her nearest relatives but living almost 200 miles away, we were very concerned to find the right environment for my aunt. Happily, we feel that Amberley is a very good fit. We have appreciated the efforts made by management and the senior care team to keep us informed and feel very reassured that my aunt is in good hands.

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Review from M H (Brother of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience

My sister entered Amberley Hall when she could no longer be looked after in her own home. The Amberley Hall staff cared for her with great skill and humanity in her last months. I do not think anyone could have done more and I am grateful to them all.

Reply from Adina Marginean, General Manager Amberley at Amberley Hall Care Home

Thank you for your kind review. It is our pleasure to make sure all our residents are made welcome and happy. Positive feedback means the world to our team. Kind regards.

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Review from Debbie l (Respite Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience

I have recently left Amberley Hall Care Home following my second visit.
My room in the Sandringham suite was very large and had an en-suite bathroom. It was fully equipped and spotlessly clean.
The carers who came to help me shower and dress each morning were always ready to help with anything I

needed. I was able to tell them how they could help me, and they carried out my morning routine with enthusiasm and aplomb.
Food coming from the Amberley Hall kitchen was superb, with several meal options, and in the reception area, there was a refreshments unit serving a wide range of teas and coffees, snacks and crisps and a selection of magnificent homemade cakes.
Entertainment at Amberley Hall included musicians who were brought in to entertain residents, and the staff organised events relating to the time of year.
I consider Amberley Hall to be the best care home in the area, and I thank the staff there for their care, kindness and compassion during my stay.

Reply from Adina Marginean, Generla Manager Amberley at Amberley Hall Care Home

Thank you, Debbie, please come back and visit any time.
Kind regards.

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Review from Julie B (Daughter-in-law of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience

When we had to make the difficult decision to move my husband's mum into care due to her advancing Alzheimers, we were thankful we discovered Amberley Hall. Events unfolded alongside which meant we also had to ensure his 90-year-old father with advancing Parkinson's had a safe and nurturing place to

take care of him from discharge after 4 months in hospital. The staff are professional, kind, patient and thoughtful towards their residents whilst understanding the needs of the relatives - which is particularly important as we live 120 miles away but need to feel close.

Reply from Adina Marginean, General Manager Amberley at Amberley Hall Care Home

Thank you for your lovely review. It is always so wonderful for our team to hear our success stories. Kindest regards.

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Review from Sharon E (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience

Whenever we visit, the first impressions are entering a lovely, friendly, warm environment, always clean. The staff are amazing and always on hand to help. When we visit it feels very homely and comfortable and relaxed. The nursing staff are brilliant, any questions are answered no matter how busy they

are. Always give you time and this is really important.

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Review from Jean B (Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience

I love them all. They are good to me. They make me laugh. All in all, everything is good.

Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home

Thank you for your review, we are very pleased to hear you are enjoying your time with us. It's always a pleasure to hear such positive feedback about our team.

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Review from Bev S (Private Carer of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience

The person I support spent two weeks at Amberley hall whilst I was on holiday.
On returning to pick him up, it was a joy to see how well he looked. There was an obvious good relationship with all the staff and it was clear he had been well looked after. Will definitely be returning when a spell of

respite is needed again as it's comforting to know he is happy and safe at Amberley.

Reply from Jenny Boulton, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your lovely review. It is always so wonderful for our team to hear our success stories. We look forward to having your client stay with us again soon.

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Review from Louise S (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience

Following a crisis with Mum's living arrangements and after viewing other options I found the Amberley Team. Chaos turned quickly into the calm, honest, and professional support we needed to move to the next stage. The home is bright and clean with tea and biscuits on top to ease the nerves. The dreaded

'moving in' day was handled wonderfully and facilitated by the trust Mum quickly developed in the home manager who is a truly exceptional person. One of the hardest decisions I have ever made was made as easy as it can be by the Amberley Team. Thank you!

Reply from Jenny Boulton, Generla Manager Amberley at Amberley Hall Care Home

Thank you for your review, Amberley are always striving to be the best support that our residents and relatives need. We are very pleased to hear that we could have been a help at this time and will continue to help every step of the way.

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Review from Joan V (Wife of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience

My husband can't see very much at all and his hearing is very poor without his hearing aids. When visiting him I noticed one hearing aid was sticking out so I removed it and saw that it was in the wrong ear and I think the tubes had been adjusted to make it fit so I tried to put them in the right ears

but couldn't do it so we left them out. To begin with, I thought he wasn't being taken to the dining room because it was easier not to, but I understand now that it was because he didn't want to go and wanted to stay in his room. He was therefore not very happy and was glad to come home.

Reply from Jenny Boulton, Generla Manager Amberley at Amberley Hall Care Home

We are sorry to hear that not every part of your husband's experience went to plan. We take on board your comments and will work together with our team to provide a better outcome going forward.

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Review from Helen S (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience

Although my Mum's dementia means she no longer knows who I am, I still enjoy my visits to her when I can get to Amberley Hall. I live in Devon and rely on being able to telephone to see how she is. Although I don't speak to Mum (she doesn't really enjoy telephone calls), the staff are always very kind

and helpful and bring me up to date on Mum's general health and activities so I continue to feel involved in her life.

Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home

Dearest relative, the care team at Amberley really understand the importance of good communication and that feelings matter the most. It is an honour to take good care of your mother and we are delighted that you enjoy your visits. Kindest regards, Amberley Hall.

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Review from Sharon P (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience

Things have been very hard during Covid in not being able to see Mum on a regular basis, but the home have taken good care of her and Mum seems very happy there. The nurse keeps me informed of what is happening with Mum and they phone me regularly. Thank you to the staff for all they do to help, care

for and support the residents.

Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home

Dearest relative, you have also shown great support and kindness to the team at Amberley Hall through some challenging times. The team pride themselves in keeping up with good responsive communication with residents, families, and the wider professional teams. Kindest regards, Amberley Hall.

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