Review from Maxine E (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience

Amberley Hall is so wonderful, we can't thank them enough for the wonderful genuine care they give our dad. We love seeing him so happy and that's literally down to each staff member being so fabulous with him, so caring and so kind, our dad is genuinely cared for, and for that, we are so very grateful,

Windsor staff you are amazing. Thank you.

Reply from Jenny Boulton, General Manager Amberley at Amberley Hall Care Home

Thank you for sharing your wonderful heartfelt feelings about Amberley Hall and our staff. Feelings are very important to us at Amberley Hall and we are so happy to hear you express your thoughts of Amberley with such feeling. Thank you again Maxine for your review and we will be passing on your kind words to the Windsor team who I'm sure will be immensely proud. Warm regards. Jenny Boulton, Home Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Friend of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience

Great place, good staff, and activities very good. Good quality of care would recommend.

Reply from James Eley, Marketing Manager at Amberley Hall Care Home

Thank you for your review. We'll pass your feedback on our activities and care to our team!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda W (Friend of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience

My friend is happy. Staff look after her well. I don't know how they cope with all the care needed. Well done!

Reply from James Eley, Marketing Manager at Amberley Hall Care Home

Thanks for your review Linda. We'll let the team know your lovely feedback on your friend's care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole H (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience

My dad went into Amberley Hall for end of life care on the 8th December 2020. I can honestly say my dad had the best care we could have asked for, the nurses and staff gave my dad the best care ever, they made our dad last 5 weeks the best they could have given him, the dignity they showed was amazing.

We were very lucky that we were able to go in and see my dad every day wearing the appropriate PPE and having a rapid covid test done. My dad passed away on the 15th Jan and I was really pleased his last 5 weeks as spent at Amberley.

Reply from Jenny Boulton, General Manager at Amberley Hall Care Home

Hi Carole, it was an honour to take care of your father and be supportive to your family. Warmest regards, Jenny and all the Team at Amberley Hall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trudy N (Granddaughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience

Very poor care and communication, have to do things yourself if you want it done to the correct standard. So many changes of manager and staff which do not get told the full needs of residents. Also been slammed by CQC as being unsafe, would not use this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda B (Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience

The carers were all very kind and caring and the rest of the staff were very friendly. Every effort was made to keep the Coronavirus at bay, with all staff changing on arrival and having their temperature taken. Activities obviously could not take place because of the lockdown but an effort was made

for a member of staff to visit individuals in their rooms for a chat. The lovely, well-kept gardens were very good to sit out and enjoy the sunshine. One thing lacking was a shelter for smokers in wet weather.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Wife of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience

Amberley Hall continues to provide a very good service, in particular, it was lovely to see the residents enjoying excellent events, entertainment etc., during Christmas, New Year and Valentine celebrations.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley T (Respite Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

Overall very well cared for, all carers did very well in their care for me. No problems with anything at all. If the need arose for any reason I will consider coming to Amberley Hall again. The meals were too much of a big portion for me, small portions on a smaller plate will be better. Laughter is

what I did enjoy most and was a good part of my recovery care, it was good and therapeutic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Son of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience

Lots of attentive staff, very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark R (Son of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience

The care is great. The staff are very attentive and get to know the resident's individual preferences. The food is excellent which is very important to dad. Its great to have a variety of activities especially when they have all of the animals come in. Animals have a great effect on dad, keep it up.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael C (Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience

I found the level of care and service to be first class. Nothing was too much trouble for the staff. Indeed, some of the staff went above and beyond the call of duty. I cannot praise them enough. There does, however, appear to be a shortage of physiotherapists because the physio was not always available

on a regular basis. The physiotherapists, themselves were very knowledgeable and dedicated, though overstretched at times. The discharge procedure could be improved, there were too many people involved and, as a result, I wasn't sure what was happening.

Reply from Joan Agcaoli, General Manager at Amberley Hall Care Home

Thank you for your review and I am delighted to hear that you found the care team at Amberley Hall to be first class. We will, of course, feedback your comments to the CCG who place the physiotherapists in the Home and, as a result, are responsible for the discharge of residents under their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

I have enjoyed my stay here. The food has been very good varied and nicely presented. The staff have all been most helpful, patient, caring and willing to help at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce W (Respite Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience

The care, the staff and the food were all fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience

I found things all very good.
Could not have wished for more.
Thanks to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam R (Friend of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience

I was so impressed with Amberley Hall Care Home, Kings Lynn, Norfolk. Staff are so very kind and happy. The food is excellent. I stayed and had lunch on Sunday and it was very good.
The manager is so helpful to everybody and always has a smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L N (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience

My dad was given a place at Amberley Hall in January 2019 after five weeks in hospital.
Amberley Hall is a very lovely place to be - a hotel with care!
My dad's room was bright, comfortable, warm and clean. He had all the facilities he needed.
The staff were always polite, professional and friendly,

efficient and extremely caring. The food was great.
Sadly my dad was only there for one week before he passed away but even his death was treated with great dignity and compassion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harry V (Cousin of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience

My cousin has been in Amberley for 15 weeks. Serious ill and the nursing has been fabulous and superb! Such friendly and kind staff too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Regular Volunteer) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience

Caring and attentive staff, clean facilities. Staff have a good rapport with residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael B (Son of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience

Your team here at Amberley Hall Care Home are amazing and I would like to thank you all for making my mums time here so bearable during her recovery.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle S (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience

The care has been amazing. The support I had received meant I was able to support my mother. I don't live in the area so I needed support. To be able to have my meals was a great help. The activities were very helpful to aid interaction and happiness. We were listened to and cared for which made us

feel valued.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Amberley Hall Care Home

Care Provided by Amberley Hall Care Home

Good to Know

Funding & Fees Guide for Amberley Hall Care Home

Facilities