Review from Lorna B (Daughter of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience

Efficient, caring and friendly. Good range of activities and various lounges and the different area dining rooms were well laid out and very inviting. Mum loved her carers, who were all caring, compassionate and fully involved in her care.
Mum really enjoyed her meals, and I must say they looked

very appetising! Before Mum had her respite care she was very reluctant to go, however, she is now looking forward to her return visit - what better recommendation could you have!

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Review from Mary H (Wife of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience

Overall, the care and treatment afforded to my husband were first class. The care home has a friendly and very comfortable atmosphere. Food and hospitality exceptional. The entertainment laid on for the residents is also first class including a cinema and entertainers with a lively personality.

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Review from Frances M (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience

My father was at Amberley Hall Care Home for respite while my mum had an operation but the operation was cancelled due to hospital pressures but my dad stayed in for his two weeks as he has early stages of vascular dementia. He was cared for so lovely and he enjoyed the company of staff and other residents.

The home is spotless and has a great manager and great staff.

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Review from Anne R (Daughter-in-law of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother in law died on the 3rd February. Her care had been wonderful and the consideration to her next of kin in the week leading up to her death was very supportive. Mum had been at Amberley for 3 years and all the staff had shown high levels of care and concern and gave mum dignity in her last years.

Everyone from the receptionist to the nurses and management should be congratulated on a well-run care home.

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Review from Adrian R (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

We have been very happy with the care and nursing mum received at Amberley Hall. All staff very supportive of our dear mum.

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Review from Linda S (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience

Dad was transferred to Amberley Hall from hospital. He had many issues and many medical problems. After an initial, very distressing 'settling in', he quietened down and although there were still moments due to his behaviour and claustrophobia, these became less frequent.

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team treated him respectuflly and always had time to talk. He passed away peacefully after a six week stay.

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Review from Mandy B (Daughter of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience

A great care home with a lovely family feel, all the staff from managers to DIY men know my dads name and say hello every time they see him (he loves that).
The staff work so hard to keep the home clean and residents comfortable. The food is always fresh home cooked and healthy, and his clothes are

always washed dried and back in his wardrobe by the next day. It is hard to put your parents in a home but I can honestly say although there were a few teething problems at first, that I am now so happy that he is here safe and well looked after. The cafe is a lovely touch and we use it every day.

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Review from Alan W (Husband of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience

I am very pleased with all the care that my wife received at Amberley Hall Kings Lynn and would not hesitate to tell every one of your excellent service you provide. Everyone was so professional.

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Review from David C (Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience

Amberley Hall care home is in a very quiet location. It is very well equipped and efficiently run by hard working staff who are friendly and caring. I stayed for a two-week respite break following surgery to remove a cancerous growth. If my cancer is found to be malignant requiring a course of chemotherapy

I would certainly stay again at Amberley Hall.

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Review from Margaret S (Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience

I arrived at Amberley Hall Care Home with two broken wrists and not able to do anything for myself. The staff were absolutely wonderful. Their help, kindness and consideration were something I shall always be grateful for at a very difficult time for me. Their attitude to my frustration was to help

me get over it and laugh again! I think they saved my sanity.

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Review from Barbara H (Wife of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience

The experiences I have had with Amberley Hall are excellent.
With regards to my husband, the care and dedication cannot be faulted.
If my husband is experiencing any problems they are with him immediately and if I need to get any staff members to him they are with him straight away with no delays,

they are so kind.
It is not anything you want to do, putting a dear husband into a nursing home, most upsetting, but I feel very comfortable leaving him at the home knowing he is being well looked after at all times.

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Review from A S H (Respite Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience

I had major surgery for cancer so went there for respite. They need more staff as they take a long time to answer the bell. One good thing is that the food is good and you have the option to have in it your room or the main dining room. I chose the dining room as I enjoyed the company.

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Review from Sheri W (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience

Amberley Hall Care Home offers a home from home environment. It is exceptionally maintained. Residents are cared for in a dignified and friendly manner.

My mother has been a resident for just over 18 months. Her health has greatly improved as well as her weight. She enjoys most activities and has

been Queen of Karaoke sing alongs, a side to mum I knew nothing else.

Mum is really happy and settled. The staff have nurtured both her any myself in the transition to Amberley Hall. If any concerns, they are addressed immediately - not as though anything major is a concern. I cannot recommend Amberley Hall, its staff and management highly enough.

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Review from Deborah H (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience

I would recommend Amberley Hall without hesitation. I am so grateful to the staff here for the professional care, guidance and unstinting support they have offered both me and my mother throughout her physical and mental decline over the past 18 months. It is a huge relief to know she is in safe hands,

being looked after by kind, friendly, polite, diligent and unerringly patient people. The carers are consistently aware of how my mother is doing each day, very much cater for her idiosyncrasies and always find time (in no doubt a busy day) to discuss any concerns or issues I may choose to raise.

I simply don't know how I would have coped without them.

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Review from Mark G (Son of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience

On the whole, the home has a relaxed and convivial atmosphere. As with most things in life, the devil is in the detail. One can only assess the package on short visits, but seen nothing to raise alarm bells.
Minor issues are; Clothing is not put away, toiletries run down (who replaces them when family

is not around)??
Some missing items not reported to family.
Outer excursions seemed to have stopped?
Not an easy one, but the continuity of staff is vital - able to respond proactively where issues arise. "Know your client".

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Review from Ella K (Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience

The carers are very hard working and attentive towards all residents. Constant care and support is issued to a very high standard with family members being made very welcome. I witness the standard of the food on a weekly basis, it is a very high-quality menu with a range of options available. Cleanliness

is very important at Amberley Hall, therefore, cleaners attend to all rooms on a daily basis, leaving all rooms cleaned to a very high standard. Although only three topics have been mentioned my experience has allowed me to witness all areas and I believe that Amberley Hall takes care and pride with all aspects.

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Review from Maureen H (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience

My mother has vascular dementia. I cannot describe how since becoming a resident at Amberley, her quality of life has improved. The staff go out of their way to stimulate her physically and mentally. That includes all the staff, from managers to the domestics.

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Review from Sheri R (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience

Professional, loving care from specialist staff on the Sandringham Way palliative care wing. We arrived as a family severely traumatised by a dreadful hospital experience, aware that mums time was far shorter than it should have been.
Both my mum and I were cared for, understood and made as comfortable

as possible for mum's remaining days. I'm only sorry it wasn't for the period of time it could have been, if the hospital had behaved better. Thank you all, for everything you did for us.

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Review from Emma D (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

My dad was admitted late one evening in early February as he was in the final stage of terminal cancer and needed more medical care than we could give at home. He was well looked after up until his sad death a few days later. One nurse, in particular, was fantastic with him and they built up a great

rapport and she cared about us as well and was a great support to us.

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Review from Timothy G (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

Very spacious and well-equipped room, always very clean. The care the staff show is incredible and genuinely care about the patients. Made my father's last days the best they could.

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Amberley Hall Care Home

Care Provided by Amberley Hall Care Home

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Funding & Fees Guide for Amberley Hall Care Home

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