Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.5 129 Reviews
Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect.

The home is tastefully decorated throughout to create a warm and homely environment for residents, while the care team provide the highest standard of person centred care possible. and is easily accessible by public transport. Car parking is available at both the front and rear of the building.

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Care Provided by Amberley Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jude Shibu (Support Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (106)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Amberley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,404
  • (these prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home does not have set visiting hours.


  • Parking

  • Car parking is available on site, both to the front and the rear of the building


Amberley Hall Care Home Reviews (129)

Total of 129, showing 101-120
9.5

Amberley Hall Care Home has a Review Score of 9.5 (9.450) out of 10, based on 28 reviews in the last 2 years. Over all time Amberley Hall Care Home has 129 reviews.

Overall Experience

  • 84
  • 37
  • 5
  • 2
  • 1

Date Published

129
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101

Review from Claire F (Stepdaughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have hearts of gold and will do anything for my stepdad. They are always there when he needs something.

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Review from Muriel T (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff and helpers very friendly, cheerful, kind and helpful but more are needed. At night, one trained staff member with young carer is not sufficient for 20 rooms. I felt concerned if ant emergency arose.
The room is comfortable and the food really excellent. 16 days of varied menus and tasty
meals, got me back on my feet.

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Review from Charles M (Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay, I have been extremely well looked after. The staff day and night have been great. Visitors have been welcomed, my two sets of grandchildren loved their visit.

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Review from Lorna B (Daughter of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, caring and friendly. Good range of activities and various lounges and the different area dining rooms were well laid out and very inviting. Mum loved her carers, who were all caring, compassionate and fully involved in her care.
Mum really enjoyed her meals, and I must say they looked
very appetising! Before Mum had her respite care she was very reluctant to go, however, she is now looking forward to her return visit - what better recommendation could you have!

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Review from Mary H (Wife of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the care and treatment afforded to my husband were first class. The care home has a friendly and very comfortable atmosphere. Food and hospitality exceptional. The entertainment laid on for the residents is also first class including a cinema and entertainers with a lively personality.

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Review from Frances M (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Amberley Hall Care Home for respite while my mum had an operation but the operation was cancelled due to hospital pressures but my dad stayed in for his two weeks as he has early stages of vascular dementia. He was cared for so lovely and he enjoyed the company of staff and other residents.
The home is spotless and has a great manager and great staff.

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Review from Anne R (Daughter-in-law of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law died on the 3rd February. Her care had been wonderful and the consideration to her next of kin in the week leading up to her death was very supportive. Mum had been at Amberley for 3 years and all the staff had shown high levels of care and concern and gave mum dignity in her last years.
Everyone from the receptionist to the nurses and management should be congratulated on a well-run care home.

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Review from Adrian R (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care and nursing mum received at Amberley Hall. All staff very supportive of our dear mum.

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Review from Linda S (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was transferred to Amberley Hall from hospital. He had many issues and many medical problems. After an initial, very distressing 'settling in', he quietened down and although there were still moments due to his behaviour and claustrophobia, these became less frequent.


The staff and management

team treated him respectuflly and always had time to talk. He passed away peacefully after a six week stay.

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Review from Mandy B (Daughter of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great care home with a lovely family feel, all the staff from managers to DIY men know my dads name and say hello every time they see him (he loves that).
The staff work so hard to keep the home clean and residents comfortable. The food is always fresh home cooked and healthy, and his clothes are
always washed dried and back in his wardrobe by the next day. It is hard to put your parents in a home but I can honestly say although there were a few teething problems at first, that I am now so happy that he is here safe and well looked after. The cafe is a lovely touch and we use it every day.

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Review from Alan W (Husband of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with all the care that my wife received at Amberley Hall Kings Lynn and would not hesitate to tell every one of your excellent service you provide. Everyone was so professional.

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Review from David C (Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amberley Hall care home is in a very quiet location. It is very well equipped and efficiently run by hard working staff who are friendly and caring. I stayed for a two-week respite break following surgery to remove a cancerous growth. If my cancer is found to be malignant requiring a course of chemotherapy
I would certainly stay again at Amberley Hall.

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Review from Margaret S (Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived at Amberley Hall Care Home with two broken wrists and not able to do anything for myself. The staff were absolutely wonderful. Their help, kindness and consideration were something I shall always be grateful for at a very difficult time for me. Their attitude to my frustration was to help
me get over it and laugh again! I think they saved my sanity.

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Review from Barbara H (Wife of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experiences I have had with Amberley Hall are excellent.
With regards to my husband, the care and dedication cannot be faulted.
If my husband is experiencing any problems they are with him immediately and if I need to get any staff members to him they are with him straight away with no delays,
they are so kind.
It is not anything you want to do, putting a dear husband into a nursing home, most upsetting, but I feel very comfortable leaving him at the home knowing he is being well looked after at all times.

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Review from A S H (Respite Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I had major surgery for cancer so went there for respite. They need more staff as they take a long time to answer the bell. One good thing is that the food is good and you have the option to have in it your room or the main dining room. I chose the dining room as I enjoyed the company.

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Review from Sheri W (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amberley Hall Care Home offers a home from home environment. It is exceptionally maintained. Residents are cared for in a dignified and friendly manner.


My mother has been a resident for just over 18 months. Her health has greatly improved as well as her weight. She enjoys most activities and has

been Queen of Karaoke sing alongs, a side to mum I knew nothing else.


Mum is really happy and settled. The staff have nurtured both her any myself in the transition to Amberley Hall. If any concerns, they are addressed immediately - not as though anything major is a concern. I cannot recommend Amberley Hall, its staff and management highly enough.


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Review from Deborah H (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Amberley Hall without hesitation. I am so grateful to the staff here for the professional care, guidance and unstinting support they have offered both me and my mother throughout her physical and mental decline over the past 18 months. It is a huge relief to know she is in safe hands,
being looked after by kind, friendly, polite, diligent and unerringly patient people. The carers are consistently aware of how my mother is doing each day, very much cater for her idiosyncrasies and always find time (in no doubt a busy day) to discuss any concerns or issues I may choose to raise.


I simply don't know how I would have coped without them.


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Review from Mark G (Son of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the home has a relaxed and convivial atmosphere. As with most things in life, the devil is in the detail. One can only assess the package on short visits, but seen nothing to raise alarm bells.
Minor issues are; Clothing is not put away, toiletries run down (who replaces them when family
is not around)??
Some missing items not reported to family.
Outer excursions seemed to have stopped?
Not an easy one, but the continuity of staff is vital - able to respond proactively where issues arise. "Know your client".

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Review from Ella K (Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very hard working and attentive towards all residents. Constant care and support is issued to a very high standard with family members being made very welcome. I witness the standard of the food on a weekly basis, it is a very high-quality menu with a range of options available. Cleanliness
is very important at Amberley Hall, therefore, cleaners attend to all rooms on a daily basis, leaving all rooms cleaned to a very high standard. Although only three topics have been mentioned my experience has allowed me to witness all areas and I believe that Amberley Hall takes care and pride with all aspects.

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Review from Maureen H (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has vascular dementia. I cannot describe how since becoming a resident at Amberley, her quality of life has improved. The staff go out of their way to stimulate her physically and mentally. That includes all the staff, from managers to the domestics.

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Current Review Score: 9.5 (9.450)

Overview of Review Score

The Review Score of 9.5 (9.450) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.450 for Amberley Hall Care Home is calculated as follows: ( (207 Excellents x 5) + (78 Goods x 4) + (30 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 327 Ratings = 4.45

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 02 Apr 2025

Nursing, Residential, Residential Dementia, Nursing Dementia


News (29) & Events (0)

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Meet the Team (1)

Jude

Jude Shibu

Job Title: Support Manager

Joined: 2024

Jude joined Athena Care Homes last year and brings over 25 years of experience in care.

Jude started her career as a nurse and has been a Home Manager for over 15 years.

Jude is passionate about delivering exceptional care to all residents at Amberley Hall.

... Read more