Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ
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9.4 126 Reviews
  • Amberley Hall Care Home, King's Lynn
Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect.

The home is tastefully decorated throughout to create a warm and homely environment for residents, while the care team provide the highest standard of person centred care possible. and is easily accessible by public transport. Car parking is available at both the front and rear of the building.

Call in and meet the team today!

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Care Provided by Amberley Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jude Shibu (Support Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (106)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Amberley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,404
  • (these prices are only a guideline, please contact Amberley Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home does not have set visiting hours.


  • Parking

  • Car parking is available on site, both to the front and the rear of the building


Amberley Hall Care Home Reviews (126)

Total of 126, showing 121-126
9.4

Amberley Hall Care Home has a Review Score of 9.4 (9.406) out of 10, based on 27 reviews in the last 2 years. Over all time Amberley Hall Care Home has 126 reviews.

Overall Experience

  • 81
  • 37
  • 5
  • 2
  • 1

Date Published

126
5
13
27
99

Review from E P (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad only stayed in Amberley Hall for one night as he was put in there from hospital for end of life care. It was a lovely peaceful environment and he was treated with dignity and respect at all times. The staff were lovely and friendly and you could have tea and coffee when you wanted to. I feel
that my dad felt comfortable enough to let go in Amberley Hall and died very peacefully in the end. I'm glad he passed away in there and not in hospital.

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Review from Alan S (Son of Resident) published on 17 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot imagine a better palliative care service that could have been provided for our Mum in her final weeks. From minute one of day one Mum and the family were made to feel welcome and the Team reassured us that nothing that will happen in the coming days and weeks will be a problem that they haven't
seen before and can't be dealt with. Mum was not the easiest of patients to care for as she was independent and very determined. She also had a very dry and mischievous sense of humour which takes a while to become accustomed to, but the team certainly rose to the challenge. To their credit, for a lady that would verdantly protest about hospitalisation and any form of care; Mum settled in and never complained about being there. Nothing was too much trouble for the team at Amberley Hall. Mum loved her food and always looked forward to the excellent meals and assistance to eat it. I am convinced that Mum fought on so long because of the caring environment that was created for her.

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Review from Christine (Friend of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a foot operation I spent two weeks convalescing in Amberley Hall, I was made welcome and settled. All staff were professional, competent and friendly and the care I received was first class. The accommodation was very comfortable, spacious enough for walking frame and wheelchair use. Any help
I needed with things like organising transport to a hospital appointment or acquiring equipment was always available. I was well looked after in every way. I was helped and encouraged to gain as much independence as possible so that I was confident to return home.

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Review from P M (Daughter of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was a resident here for 14 months. The home was going through a change of ownership at the time and the administration/management was very poor. We were never kept informed about anything and had to keep asking questions about medication and never had a review of my father the whole time he
was there. As a family we became very concerned with the care when we often found dad in a soiled bed and on occasions wearing nothing but a T-shirt and pants. A lot of his clothes went missing and the residents were often left alone in the main lounge while the 'care' team were all chatting together in other areas. Overall there was a 'can't be bothered' attitude, I think the carers were too young, they had no empathy with old people. We have since moved dad to an excellent care home where the difference is amazing. The cost of this home, being in a small town in Norfolk, is far too high for that area of the country. My father is now on the outskirts of London and the cost is virtually the same.

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Review from Nellie M (Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Amberley Hall is somewhat wonderful. The staff in all stages of work are the most reliable and friendly one could ever imagine. The hard work they all do for everyone is remarkable. I can only describe it all as being like belonging to a large busy happy family doing their very best
to all concerned. The environment is superb very clean and attractive. My words don't seem enough just to say Thank you, but I am so grateful for all the professional help that has been given to me. Many thanks for everything to all!!

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Review from Angela R (Granddaughter of Resident) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our grandfather was only at Amberley Hall for a short time as he was very poorly. The staff were I can only say "amazing". They treated him with dignity and respect and throughout his time there, they were constantly in touch with his progress. Even right up until his passing the staff continued to
not only look after him but us as a family as well. All the staff we spoke to from the reception team even from the maintenance team and care nurses were truly 5 star. Thank you from the bottom of our hearts we will be forever in your debt.

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Current Review Score: 9.4 (9.406)

Overview of Review Score

The Review Score of 9.4 (9.406) out of 10 for Amberley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.406 for Amberley Hall Care Home is calculated as follows: ( (190 Excellents x 5) + (79 Goods x 4) + (31 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 313 Ratings = 4.406

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amberley Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 06 Mar 2025

Nursing, Residential, Residential Dementia, Nursing Dementia


Awards / Recognitions (11)

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Meet the Team (1)

Jude

Jude Shibu

Job Title: Support Manager

Joined: 2024

Jude joined Athena Care Homes last year and brings over 25 years of experience in care.


Jude started her career as a nurse and has been a Home Manager for over 15 years.


Jude is passionate about delivering exceptional care to all residents at Amberley Hall.