Brooklyn House Nursing Home has a Review Score of 9.8 (9.831) out of 10, based on 16 reviews in the last 2 years. Over all time Brooklyn House Nursing Home has 54 reviews.
Review from B M (Son of Resident) published on 8 February 2019
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My mum has settled in very well and all the staff
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Review from Margaret A (Wife of Resident) published on 1 February 2019
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Review from Valerie W (Daughter of Resident) published on 28 January 2019
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Review from Sara B (Granddaughter of Resident) published on 28 January 2019
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Review from Julie M (Daughter of Resident) published on 15 January 2019
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Review from B D (Daughter of Resident) published on 2 May 2018
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Review from Mary L (Partner of Resident) published on 11 April 2018
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Review from Merie C (Wife of Resident) published on 26 April 2017
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Review from F E (Friend of Resident) published on 15 March 2017
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Review from Susan R (Daughter of Resident) published on 13 October 2016
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Review from Ros C (Wife of Resident) published on 26 August 2016
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Review from Karen P (Daughter of Resident) published on 4 July 2016
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Review from Martin H (Son of Resident) published on 23 February 2016
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Review from F E (Daughter of Resident) published on 10 February 2016
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Treated with Dignity
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The Review Score of 9.8 (9.831) out of 10 for Brooklyn House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.831 for Brooklyn House Nursing Home is calculated as follows: ( (159 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 189 Ratings = 4.831
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brooklyn House Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Oct 2018
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Job Title: Home Manager
Joined: 2023
As the Home Manager of Brooklyn House, Rosalind leads a professional team in providing the highest standards of care for up to 38 residents with varying needs.
Rosalind completed her training as a Nurse in 2006 and has a wealth of experience in the care industry. She joined Caring Homes in April 2023 as a Deputy Manager and is passionate about providing high-quality care to all who require it.