Walsham Grange Care Home

81 Bacton Road, North Walsham NR28 0DN
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9.1 31 Reviews
  • Walsham Grange Care Home, North Walsham
Walsham Grange Care Home offers a wide range of services however staff have a passion is to provide a 'home from home' environment for all residents, with the love, care and respect they deserve.

To achieve this, the home has a highly skilled, passionate team that is committed to delivering the highest standards.

The team consists of experienced caregivers who understand the challenges associated with complex conditions such as dementia, and have a wealth of knowledge between them.

Specialising in residential, dementia, palliative, post-operative and respite care; staff pride themselves in delivering first class person-centred care.

The team's primary focus is the residents. Staff always give residents the love and care they need while understanding the need to encourage independence.

Walsham Grange Care Home has close links with the community and has many healthcare specialists that visit the home regularly, such as GPs, chiropodists, dentists and opticians.

When it comes to activities, there is plenty to choose from for residents at Walsham Grange Care Home, which includes options such as exercise sessions, quiz nights, musical entertainment, movie nights, crafts and much more.

The care home is in a Georgian-styled building located in North Walsham - a quiet secluded location within easy access to the town.

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Care Provided by Walsham Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marie Summersgill (Manager)
  • Admission Criteria
    • Pre admission assessment undertaken to ensure needs
    • Ages 65+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Walsham Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,500
    • Self-Funded Residential Dementia Care £950 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,500
  • (these prices are only a guideline, please contact Walsham Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Walsham Grange Care Home Reviews (31)

Total of 31, showing 1-20
9.1

Walsham Grange Care Home has a Review Score of 9.1 (9.068) out of 10, based on 7 reviews in the last 2 years. Over all time Walsham Grange Care Home has 31 reviews.

Overall Experience

  • 13
  • 10
  • 4
  • 4
  • 0

Date Published

31
0
2
7
24

Review from Shirley T (Sister of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my first experience of a care home and have a great admiration of Walsham Grange. I and my family have found the care given to my 94-year-old sister is so much more than we ever hoped for. The kindness and care given by all the staff is excellent and we cannot praise them enough.

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Review from K R (Granddaughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Walsham Grange so far. My grandad is so well looked after, the staff always know what is happening with him, always have his best interests at heart, and are chatty, kind, compassionate and thoughtful.
Managers are absolutely amazing; this care home is obviously well-led and compassion
is at the forefront of what they do. They can’t do more to help the families also. Thank you for everything you do!

Reply from Karma Wensley, Regional Manager at Walsham Grange Care Home

Thank you for your valuable feedback. We are very privileged to have the opportunity to care for your Grandfather. Your feedback will be shared with the whole team at Walsham Grange and will be used to continuously develop our home.


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Review from G H (Wife of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care, consideration, kindness an treatment of my husband very good with kindness shown by all the staff, management seniors, carriers and domestics. This kindness is also shown to me when I'm concerned or feeling upset.

Reply from Karma Wensley, Regional Manager at Walsham Grange Care Home

Thank you for your valued feedback. Always a pleasure to care for someone so special, including you as his loved one.


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Review from Mark C (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always delighted with the care given to my dad. He is treated with respect and all staff are friendly and attentive. We never have any concerns about his care even when we are away from home but know that we will be contacted in an emergency.

Reply from Karma Wensley, Regional Manager at Walsham Grange Care Home

Thank you for your valuable feedback. We are very lucky to have your dad living at Walsham Grange. He always has a smile and a story to share with us.


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Review from Jo C (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care being given. Just been away and had no concerns or worries. Staff are friendly and always keep us updated. We come in anytime of the day and the room and father are always clean and tidy

Reply from Karma Wensley, Regional Manager at Walsham Grange Care Home

Thank you for your valuable feedback. We are very privileged to have your dad living here at Walsham Grange and love that you visit so regularly.


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Review from Dean M (Relative of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are residents and need a high level of support and care. I am very impressed by all the staff who are attentive caring kind and responsive. The home is well-maintained and spotlessly clean. When ever we have questions or concerns the staff are very responsive and collaborative. Would
not hesitate to recommend

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Review from C T (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Walsham Grange looked after my Mum so well. She'd lived with us for 18 years but I just couldn't do it at the end. She was poorly and bedridden. She loved it there. She made friends with all the staff, she loved and praised all the nurses.
I am sure they genuinely cared for her too. Everyone
was kind, friendly and welcoming to us when we visited and I will miss coming over.
The food was good and my mum always had what she fancied.
Her clothes were well laundered and looked after.
Any of my queries were always dealt with quickly and efficiently and I felt a really good system was in operation in the background keeping track of everything that was going on. Records and information are easily found and questions are answered immediately.
Thank you for looking after her until the end. We are very grateful.

Reply from Karma Wensley, Regional Manager at Walsham Grange Care Home

Thank you for the feedback it is always lovely to hear from people who have used our services. It was a real pleasure caring for your Mum and we feel very privileged to have been part of this.


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Review from Teresa B (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Father entered Walsham Grange Care Home a couple of months ago as he needed 24-hour care. I had heard some negative comments over the years about Walsham Grange. However, I was pleasantly surprised. The staff have been very kind and helpful. Food always looks good and liquids are always available for
residents. I'm particularly grateful for the activities and company he gets.
His personal care has improved vastly since he went in, including a haircut and shave and I have noticed he has a change of clothes regularly. Again, something which was lacking with his previous carers.
The room is kept clean and tidy.
The building needs some updating but that has already started and I gather is ongoing.

Reply from Hazel Madden, Home Manager at Walsham Grange Care Home

Thank you so much for taking the time to leave us a review, I will pass on your kind words to the staff team. Work continues with improving the decor in the home, the residents are all really pleased with the areas that have been completed.


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Review from Bill M (Husband of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The interior of the care home could do with some TLC and if that is your priority then maybe this isn't the care home for you. But my experience has been nothing but positive with staff who care and go the 'extra mile' as far as I was able to see. My wife transferred to Walsham Grange after a month
in hospital. Her prognosis wasn't good and her dementia had deteriorated during her stay in hospital. She was neglected badly in hospital with no help at mealtimes so lost a lot of weight. The WG staff I had dealings with tried so hard to coax her with small meals and and real efforts with hydration (which the hospital did not). They also acted quickly when it was necessary to call in paramedics and doctors. Sadly my wife passed away earlier this week but thanks to prompt action from the senior carer, my daughter and myself were able to get to her before she finally died. And they made sure a member of staff sat with her until we got there. Thank you is all I have but it is heartfelt.

Reply from Hazel Madden, Home Manager at Walsham Grange Care Home

Thank you so much for taking the time to write a review for us, it is very kind of you and it is really appreciated. Our deepest condolences to you and your family.


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Review from Sally M (Daughter of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to Walsham Grange on a temporary placement and ended up being there for five weeks whilst awaiting assessment. Initially, I was concerned as it is a little run down in places however I knew what was important was the care my mum received. I have to say I was pleasantly surprised at how
lovely the majority of the staff were. Whenever I made a request for something i.e. to book a chiropodist for mum, to have her hair washed etc they always did what I asked. They were also very sweet with my mum as she suffers from dementia and so she was quite distressed a lot of the time and they really did go out of their way to help calm her. As I did not know how long mum would be there for I was regularly contacting the home to help move things along and I’m sure I was a real pain for them but I have to say the support I received from the management and senior team was excellent, and for which I am very grateful. A particular thanks to the manager for helping me get mum home.

Reply from Hazel Madden, Home Manager at Walsham Grange Care Home

Thank you so much for leaving your review, Sally, it was a pleasure to look after Mum. I hope she is settling in back at home and enjoying cuddles with the dog.


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Review from Adele E (Niece of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When visiting a relative I found the staff friendly and helpful. But the actual care home I think could do with decorating and the cleanliness was not the best either. I was disgusted with the way she was given her dinner just brought to her and left on her bed.

Reply from Hazel Madden, Registered Manager at Walsham Grange Care Home

Thank you for submitting your review, it is always good to receive feedback.
There are areas of our home that are in need of redecorating, we have a programme that we are working through to get this done. Our residents have been helping us to choose the colour schemes and themes.
With reference to the lunch, it was served like this as requested by your auntie.


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Review from Kathryn H (Daughter of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My father has bedsores and is unable to feed himself. Not much help seems to be given. Food I know he won't or can't eat is left for him. I have pressed the alarm before when he was choking and no one came before he stopped by himself. I have found him laying on wet bedsheets, because of spilling drink.
He can't manage on his own.

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Review from T G (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum, who has Dementia, has recently been staying in the home for respite care for a few weeks and whilst she seemed settled, I found it very difficult to get through by phone to speak to her as there is only one phone between the residents. My mum has now had to be moved to a different home on a
permanent basis and when my sister went to pick her up, my mum was sent out in just her slippers and no socks in freezing weather. She didn’t look as if her hair had been washed and half her things were missing or she had someone else’s, such as her nightwear. I had sent flowers to the home for Christmas which had not been put in her room nor did she leave with them? I think improvement is needed.

Reply from Hazel Madden, Home Manager at Walsham Grange Care Home

Thank you for leaving your review. We welcome any feedback, whether that is positive or negative, it helps us to improve the service we provide our residents.
Apologies that you were disappointed with the care your mum received. If you would like to discuss any of the issues you have raised in more detail, I would be happy to discuss them with you directly.
We delivered the flowers that came here for Mum to her new home ourselves, I do hope that she was able to enjoy them.


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Review from M H (Wife of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and caring.

Reply from Hazel Madden, Home Manager at Walsham Grange Care Home

Thank you for your review, it was an absolute pleasure to support you and your family. We are passionate about the care we provide and value your feedback.


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Review from K S (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found all of the staff to be pleasant and very helpful. They looked after my father very well.

Reply from Hazel Madden, Manager at Walsham Grange Care Home

Thank you very much for your review, we appreciate you taking the time to submit this. I will pass your comments on to the staff team.


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Review from Alan B (Son of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad, changed care home during the Covid-19 pandemic having not got the care required elsewhere. We can only compare the two homes and Walsham Grange we can't fault, the loving care and attention received was excellent without exception.

Reply from Michael Christophi, Proprietor at Walsham Grange Care Home

Thank you for taking the time to provide us with tour valuable feedback.


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Review from W M (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Walsham Grange are caring for my mother very well. She has settled in extremely well. Obviously coronavirus and all the restrictions have made spending time with her and helping her with daily needs, impossible. Our weekly visits and Skype connections are much appreciated though.

Reply from Karma Wensley, Manager at Walsham Grange Care Home

Thank you for taking the time to provide us with your valued feedback.


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Review from Cherri H (Daughter of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We came to see our parents today. What a shock I have never seen the entrance in such a disgraceful state. There was half eaten toast in a plant pot, cigarette butts over the floor and rubbish in the other pot near the door. The final straw was that mum and dad hadn’t had a bath for five weeks! This
is unbelievable - something needs to be done. It was never like that when the previous manager was there. I will be following this up with their social worker. Not happy.

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Review from A J H (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Walsham Grange for the last month following a hospital stay. This is a big step for her to move to residential care and we are extremely impressed with the way she is being looked after. The staff have been very helpful, caring and supportive.
Mum has a nice room but is also
able to use the sunny dining room, lounge and conservatory. There is now a new team organising varied daily activities which will be great for her. After a lifetime of being very independent Mum has settled in really well and we would happily recommend this home.

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Review from Ian C (Son of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all staff to be friendly, professional and helpful. The home is always clean and tidy. The food is well prepared, presented well and of a high quality. Most importantly, my mother is happy to be there.

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Current Review Score: 9.1 (9.068)

Overview of Review Score

The Review Score of 9.1 (9.068) out of 10 for Walsham Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Walsham Grange Care Home is calculated as follows: ( (73 Excellents x 5) + (8 Goods x 4) ) ÷ 81 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.167 Points relating to the number of positive Reviews for Walsham Grange Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 7 Positive Reviews ÷ 15 = 0.467

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Marie Summersgill

Job Title: Registered Manager

Joined: 2019

Hi, I’m Marie I have worked in adult social care for the last 12 years , starting out as a care assistant and working my way up to manager, during this time I have completed my level 5 diploma in leadership and management.
I have worked as part of the management team at Walsham Grange since end of 2019, we are constantly striving to improve and move the service forward.
I am dedicated to creating a welcoming and homely environment for both residents their loved ones and also our staff team. Creating a community where everyone feels valued and respected.

Outside of work I enjoy the outdoors and spending time with my horses.


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Emma Wheatley

Job Title: Deputy Manager

Joined: 2020

Hello I’m Emma I’ve worked at Walsham Grange for over 4 years first in senior position then progressing to deputy manager.
I have recently completed my level 5 diploma in leadership and management.
I started my career in adult health and social care when left school , I am passionate about providing person centred care to our residents and supporting them to lead an independent and fulfilling life.
I like nature and animals and enjoy writing poetry in my spare time.


Frequently Asked Questions about Walsham Grange Care Home

What types of Care is Walsham Grange Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Walsham Grange Care Home provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Walsham Grange Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Walsham Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Walsham Grange Care Home to the centre of North Walsham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.