Walsham Grange Care Home

81 Bacton Road, North Walsham NR28 0DN
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9.1 31 Reviews
  • Walsham Grange Care Home, North Walsham
Walsham Grange Care Home offers a wide range of services however staff have a passion is to provide a 'home from home' environment for all residents, with the love, care and respect they deserve.

To achieve this, the home has a highly skilled, passionate team that is committed to delivering the highest standards.

The team consists of experienced caregivers who understand the challenges associated with complex conditions such as dementia, and have a wealth of knowledge between them.

Specialising in residential, dementia, palliative, post-operative and respite care; staff pride themselves in delivering first class person-centred care.

The team's primary focus is the residents. Staff always give residents the love and care they need while understanding the need to encourage independence.

Walsham Grange Care Home has close links with the community and has many healthcare specialists that visit the home regularly, such as GPs, chiropodists, dentists and opticians.

When it comes to activities, there is plenty to choose from for residents at Walsham Grange Care Home, which includes options such as exercise sessions, quiz nights, musical entertainment, movie nights, crafts and much more.

The care home is in a Georgian-styled building located in North Walsham - a quiet secluded location within easy access to the town.

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Care Provided by Walsham Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marie Summersgill (Manager)
  • Admission Criteria
    • Pre admission assessment undertaken to ensure needs
    • Ages 65+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Walsham Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,500
    • Self-Funded Residential Dementia Care £950 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,500
  • (these prices are only a guideline, please contact Walsham Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Walsham Grange Care Home Reviews (31)

Total of 31, showing 21-31
9.1

Walsham Grange Care Home has a Review Score of 9.1 (9.068) out of 10, based on 7 reviews in the last 2 years. Over all time Walsham Grange Care Home has 31 reviews.

Overall Experience

  • 13
  • 10
  • 4
  • 4
  • 0

Date Published

31
0
2
7
24

Review from Kenneth L (Husband of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the month of October there appeared to be a significant turnaround of staff which I imagine did not allow residents to gel with individual care staff. That said, I found the staff attending my wife to be excellent in every way.


Purely from my own observation, and I apologise if I am at fault

here, but I felt that it would be appreciated if the manageress were to be more visible.


Whilst cost must be a key factor in staffing levels, one sometimes had to search for care staff over weekends.


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Review from J E (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Up to six months ago they had regular staff but now have so many agency staff which change so frequently. My mother has some dementia but likes to see familiar faces.

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Review from Nigel B (Son of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff always friendly and make you feel very welcome. Residents seem to be very well cared for, lots of tea and coffee on the go plus a wide range of regular meals. As regards to the home itself, some of the rooms look a little tired and well worn and some without windows or private bathrooms. We were,
fortunate, my Mum had a room that had just been decorated so all is well.

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Review from Nancy R (Partner of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind staff to both my partner and myself. I am happy with his comfort and he is happy there too.

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Review from C D (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's room offers her the level of privacy that she likes whilst giving her the ability to socialise and join in activities as much or as little as she wants.


The weekly hairdressing offers a lovely pampering for my mother.
But most of all, the reception, administrative and care staff couldn't

be more helpful and friendly.

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Review from R T (Niece of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased overall, with everything. My twin aunts have been here for 3 months now. One was very down and depressed when she first came but is so much better now with all the care and attention she has received. Much more like her old self now.

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Review from Gillian T (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Walsham Grange in November from hospital in a very poor state. The Grange worked very hard to improve her quality of life. At this time, we thought it would be for the long-term but dementia took its toll and it was not to be. Leading up to her final days, the care and support of all the
staff both to mum and the family was of the highest order.

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Review from Derianne H (Niece of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff - friendly atmosphere. My auntie enjoyed her time there.

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Review from Mary B (Niece of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience, I have always found the rooms are always clean and tidy. Meals are well prepared and varied. Staff are very pleasant and kind. All in all, everything appears to be satisfactory.

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Review from Michael H (Son of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I try to visit my father at least once a week. He is in the advanced stages of vascular dementia. I have been appointed by the court of protection as his legal deputy.
My experience regarding Walsham Grange is positive. My father's room is always clean and tidy, the care assistants do genuinely seem
to care for him.
He is always clean and presentable, although I know he can be, at times, uncooperative - bordering on aggressive.
He now shows no sign of recognition, even of myself - being his regular visitor.
The must be a difficult experience for staff on occasions. Unfortunately, father understands very little, is bed bound and doubly incontinent.

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Review from Christine F (Great-Niece of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always pleasant and helpful. Any requests regarding Aunty are carried out promptly and willingly. The quality of care is excellent.

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Current Review Score: 9.1 (9.068)

Overview of Review Score

The Review Score of 9.1 (9.068) out of 10 for Walsham Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Walsham Grange Care Home is calculated as follows: ( (73 Excellents x 5) + (8 Goods x 4) ) ÷ 81 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.167 Points relating to the number of positive Reviews for Walsham Grange Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 7 Positive Reviews ÷ 15 = 0.467

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

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Marie Summersgill

Job Title: Registered Manager

Joined: 2019

Hi, I’m Marie I have worked in adult social care for the last 12 years , starting out as a care assistant and working my way up to manager, during this time I have completed my level 5 diploma in leadership and management.
I have worked as part of the management team at Walsham Grange since end of 2019, we are constantly striving to improve and move the service forward.
I am dedicated to creating a welcoming and homely environment for both residents their loved ones and also our staff team. Creating a community where everyone feels valued and respected.

Outside of work I enjoy the outdoors and spending time with my horses.


No image found

Emma Wheatley

Job Title: Deputy Manager

Joined: 2020

Hello I’m Emma I’ve worked at Walsham Grange for over 4 years first in senior position then progressing to deputy manager.
I have recently completed my level 5 diploma in leadership and management.
I started my career in adult health and social care when left school , I am passionate about providing person centred care to our residents and supporting them to lead an independent and fulfilling life.
I like nature and animals and enjoy writing poetry in my spare time.