Brooklands Care Home

Costessey Lane, Drayton, Norwich NR8 6HB
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9.8 71 Reviews
  • Brooklands Care Home, Norwich
Brooklands Care Home provides high-quality residential, nursing and dementia care with love, compassion, and tenderness.

The skilled and experienced team focuses on gaining a deep understanding of each of their treasured residents alongside their medical and physical needs, ensuring they can provide the best possible care and encourage each person to live life the way they choose.

Residents enjoy a varied calendar of daily activities to suit all tastes and abilities, from chair Zumba to knitting club and topical quizzes. The home has strong connections with the local community with regular minibus excursions to notable places of interest, visits from entertainers, and partnerships with local schools. It also runs a ‘wishing tree’ initiative, granting residents’ wishes, big and small.

Elegant and homely, Brooklands features welcoming en-suite bedrooms, spacious dining rooms, relaxing lounges, and a hair salon. It is surrounded by tranquil landscaped gardens, with stunning views of the Norfolk countryside, which plays host to regular events such as book club and summer barbecues.

Family and friends of residents are a vital component of life at Brooklands, and staff collaborate with both the resident and their loved ones to create a comprehensive care plan.

Brooklands is dedicated to delivering high-quality care, ensuring their team undergoes continuous training and professional development. This supports every resident in leading a fulfilled and joyful life.

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Care Provided by Brooklands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Jackson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Brooklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.


  • Parking

  • Free on-site parking is available.


Brooklands Care Home Reviews (71)

Total of 71, showing 1-20
9.8

Brooklands Care Home has a Review Score of 9.8 (9.767) out of 10, based on 15 reviews in the last 2 years. Over all time Brooklands Care Home has 71 reviews.

Overall Experience

  • 57
  • 12
  • 1
  • 0
  • 1

Date Published

71
5
9
15
56

Review from R S (Son of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in January 2024. Unfortunately, she was confined to bed. The staff at Brooklands Care Home were incredibly caring, Mum, myself and other family members were treated like part of the larger Brooklands family. All of Mum's needs were met, including nursing care towards the end.
If you're looking for a clean, well-managed, residential care home staffed by people who really care, then look no further.

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Review from Holly E (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been at Brooklands since 2016. I'm continually grateful we found such a lovely home for her. There's much to say about Brooklands. Standards go way beyond the usual care home when it comes to the feel of the place, the location (lovely views), activities, contemporary decor, etc. But it's the
staff that really makes it stand out. It feels like one big family. Everyone working there is kind, friendly, warm and very welcoming. Mum is very happy. Thank you all!

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Review from Jackie C (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for about two years. She settled in straight away, mainly because of the very friendly atmosphere and fabulous staff. She was living at home on her own and it was becoming increasingly apparent that she was having problems looking after herself because of her short-term
memory lapses. We first had carers coming in but she would only accept one lady and when she was on holiday we had a problem. So Mum came and stayed with me but that soon became difficult as we live on a first-floor flat. So the search began, we looked at several places but after a visit, Brooklands Care Home stood out from the crowd.

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Review from L M (Wife of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband entered Brooklands Care Home due to increasing problems with his dementia he has received excellent and loving care, all to an extremely high professional standard. The home is always clean and welcoming to visitors, and family are supported in what is a very difficult time. As a family,
we would not hesitate in recommending Brooklands to anyone in need of care for a friend or family member.

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Review from Tracy T (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lots of changes! My mum has lived here for 8 years and over the past few months there have been lots of changes. Hopefully moving forward things will settle down again, to the calm, fun, loving Brooklands we all know and love.

Reply from Helen Jackson, Home Manager at Brooklands Care Home

Thank you so much for taking the time to leave us a review. We understand that you found the change to our team earlier this year unsettling and we hope that the chats and meetings you've had with us have reassured you that we all remain committed to providing the very best care and support to our treasured residents and families in our loving, welcoming home. Please do continue to speak to us if you have any questions or concerns - we're always here to help.


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Review from C S (Friend of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Treetops have been kind and compassionate in their care and are skilled at caring for residents who have dementia.
I could not have found a better place for my father. They also have been supportive of the family.

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Review from Margaret E (Friend of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our very close family friend was placed in Brooklands Care Home just before Christmas 2023 to fulfil the need for emergency respite when her husband was admitted to hospital for emergency surgery.
He was her sole carer as she had been becoming increasingly muddled and forgetful over the last two years
and as they had no family, she found herself very much alone. Her husband sadly passed away in March this year so she has had a tremendous amount to take on board and deal with.
The fantastic staff at Brooklands have worked tirelessly with her and have managed to completely bring her out of her shell. She has made some amazing new friends with them and on every visit, she looks and sounds so much better than we have seen her for a long, long time.
Well done everyone! You provide a beautiful, clean, caring home for residents, families and friends. We appreciate you all so much.

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Review from Laure P (Wife of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate the friendliness of all the staff and their efficiency regarding the needy residents on floor 2.
My husband likes reading but please make sure his bed is in a suitable, inclined position to make it easier.
As regards having a meal in my husband’s room (he is bed-bound), I would do it
now and again if they could be free of charge, as happens in some care homes, given the overall cost of staying in Brooklands Care Home.
There have been a few occasions when parking has been a problem.

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Review from Amanda C (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooklands Care Home feels like an actual home, not a care home. All the staff are absolutely fantastic and there are lots of activities for the people who live there. The only thing I would like to see is for more people to be involved in the activities. The photos on social media usually show the
same few people. I'd like to see more done to see the others involved, more encouragement to get them involved. Apart from that one aspect, we are so happy that we found you for Mum.

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Review from Emma R (Daughter-in-law of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided appears to be excellent. All staff are extremely friendly and helpful at all times. Nothing is too much trouble. A great team! As a large family we all have been welcomed into the home and are able to visit when we wish. To have both parents in the home was our main aim and we were
able to achieve this with the help of your team. Thank you.

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Review from Donna B (Daughter of Resident) published on 22 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with lovely staff.
Everyone is very approachable, nice atmosphere.
They are always finding ways to keep the residents occupied, and families are always very welcome.
Visiting them makes me consider going into care work myself.

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Review from Sandra P (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents have been treated with care and dignity since arriving at Brooklands. The home is always clean, and the staff are always welcoming. Any concerns are addressed immediately, and we are kept informed of any issues.

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Review from Steven M (Son of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lives with a ‘happy’ dementia.
I am continuously impressed by everyone at Brooklands. Nothing is too much trouble, and both personal care and engagement are first-class.
The staff working within Tree Tops are amazing. Their dedication and genuine care are to be admired.
The manager at the
home accompanied my dad to his granddaughter's wedding, highlighting leadership, compassion and real vocational value.

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Review from Gregg P (Son of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Brooklands Care Home to be a nice place for my mother to reside at. The staff that I come into contact with when I visit are all polite and caring to the residents. But in saying that I have had to raise 2 issues concerning my mum's care recently one that has not I believe to have been
sorted. Overall I am happy for Mum to reside at Brooklands.

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Review from Michael D (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in her life was a confident but very private individual. She went into Brooklands in November 2021 and experienced lockdown, meaning she could have no visitors and she herself tested positive twice, but no symptoms. She died there unexpectedly last week. Her care had been excellent. In her
latter years whilst not able to enjoy much mobility and spending much of her time in her individual room, she did enjoy the lifestyle activities and events, entertainment and celebrations (trip to the beach, queens jubilee and Christmas events etc) greatly. All the staff are very caring, committed people and show excellent interpersonal qualities and skills on an everyday basis, caring relating to and loving the individual residents. There is a lovely welcoming feel to Brooklands and its facilities are very good indeed for people spending their final years. Whilst my mother was not an overly social individual, we are delighted we entrusted her to Brooklands for her final 16 months and for the exemplary care and love Brooklands provided, including to me as her son, on her dying unexpectedly - but from old age and wit her life's work over 91 years very well done.

Reply from Karen Willimott, Manager at Brooklands Care Home

Thank you for your kind words Michael.
It was a pleasure to care for your mother.


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Review from Clare T (Daughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for by staff that really care. Wherever we walk into the home, staff will greet her by name and show real warmth towards her. It appears that all the staff at Brooklands are involved with the care of the residents, treating them with kindness and dignity. Mum has Alzheimer's,
which limits her ability to do many things, however, she is still involved in a lot of the many activities that are arranged for residents. It is great to see her face in many of the photos taken and shared.

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Review from L S (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been living at Brooklands for a year now. Despite not being the most sociable of people, she knows the regular, long-standing and has got to know many other residents on her floor. By offering such a wide range of activities mum has even been tempted to join in a couple of events. The majority
of staff are always kind and helpful. Mum has a few special favourites!

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Review from Susan C (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has only recently been a resident as her original care home closed down.
So far, I am more than satisfied with her care. Things are improving all the time, she now has a named care provider, which is always helpful. Mum is also starting to settle, she struggled at first but is slowly settling.
I
am most grateful to the team for taking care of her. Thank you.

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Review from Kate G (Friend of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for a few months. I visit her once a week. I also visit three other friends who are, unfortunately, not at Brooklands, so I have experienced other care homes. Brooklands is a very special home. The facilities, care and friendliness are exceptional. I am grateful that my
friend has the privilege of being a resident at Brooklands.

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Review from Ann C (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in full-time care for the past nine years. We have had to move her on several occasions because of poor care. Since she has been at Brooklands we have, at last, been able to relax in the knowledge that she is in good hands. Without exception, the carers and managers have been kind
and attentive and the home is well-run and spotlessly clean. I don't think we've ever had a single complaint.
Thank you Brooklands.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Brooklands Care Home is calculated as follows: ( (146 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 176 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooklands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Helen

Helen Jackson

Job Title: Home Manager

Joined: 2024

Helen is an experienced home manager and qualified nurse having spent more than 16 years in the care sector.


After qualifying as a nurse in the Queen Alexander Royal Army Nursing Corp, Helen went to work for the NHS for a number of years before discovering her passion for social care.

Before joining our Brooklands team, Helen gained a wealth of care management experience holding a variety of senior roles including deputy matron, head of care, and a home manager in two local nursing homes.

Helen’s passion is to nurture our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents. She is an active member of the Health and Social Care teams in the East of England, including acting as chair for the East of England Social Care Nursing Advisory Council.

In her spare time, Helen loves to spend time with her husband Matt, two young boys Theodore and Elliot, who are full of energy, and their cockerpoo Barnabee exploring the great outdoors with favourite spots including Norfolk, the Lake District and Snowdonia.

Speaking about Brooklands, Helen said: “It is such a privilege to be part of our Brooklands family and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”


Frequently Asked Questions about Brooklands Care Home

What types of Care is Brooklands Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brooklands Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brooklands Care Home have?

There are 58 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Brooklands Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brooklands Care Home to the centre of Norwich?

4.6 mile(s) as the crow flies, distance by road may be significantly further.