Brooklands Care Home

Costessey Lane, Drayton, Norwich NR8 6HB
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9.8 71 Reviews
  • Brooklands Care Home, Norwich
Brooklands Care Home provides high-quality residential, nursing and dementia care with love, compassion, and tenderness.

The skilled and experienced team focuses on gaining a deep understanding of each of their treasured residents alongside their medical and physical needs, ensuring they can provide the best possible care and encourage each person to live life the way they choose.

Residents enjoy a varied calendar of daily activities to suit all tastes and abilities, from chair Zumba to knitting club and topical quizzes. The home has strong connections with the local community with regular minibus excursions to notable places of interest, visits from entertainers, and partnerships with local schools. It also runs a ‘wishing tree’ initiative, granting residents’ wishes, big and small.

Elegant and homely, Brooklands features welcoming en-suite bedrooms, spacious dining rooms, relaxing lounges, and a hair salon. It is surrounded by tranquil landscaped gardens, with stunning views of the Norfolk countryside, which plays host to regular events such as book club and summer barbecues.

Family and friends of residents are a vital component of life at Brooklands, and staff collaborate with both the resident and their loved ones to create a comprehensive care plan.

Brooklands is dedicated to delivering high-quality care, ensuring their team undergoes continuous training and professional development. This supports every resident in leading a fulfilled and joyful life.

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Care Provided by Brooklands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Jackson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Brooklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.


  • Parking

  • Free on-site parking is available.


Brooklands Care Home Reviews (71)

Total of 71, showing 21-40
9.8

Brooklands Care Home has a Review Score of 9.8 (9.767) out of 10, based on 15 reviews in the last 2 years. Over all time Brooklands Care Home has 71 reviews.

Overall Experience

  • 57
  • 12
  • 1
  • 0
  • 1

Date Published

71
5
9
15
56

Review from S W (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are kind and compassionate and show a genuine concern about my mother's care. My only concern would be, they sometimes seem a bit stretched, as though there are not enough staff to deal with any matters that arise.

Reply from Karen Willimott, Home Manager at Brooklands Care Home

Thank you so much for your lovely words about our kind and compassionate team, I'll be sure to pass them on. Please be assured we always have the right number of team members working, this is based on our residents' dependency levels and is regularly reviewed.
Please do come and have a chat with me at any time if you would like to talk about anything at all.
With warmest wishes.


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Review from Jane A (Next of Kin) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was led to believe that Brooklands care home was run by Carebase who won awards for good care. My father did not get the care he should have, an investigation is going on at present. Brooklands provider is London and West Investments, not Carebase Limited which used to be the provider many years ago!
The website is old and not up to date. I am not surprised the CQC have now rated the need for improvement.

Reply from Karen Willimott, Deputy Manager at Brooklands Care Home

The happiness and well-being of all our treasured residents remain at the very heart of what we do, and we were so saddened to read your review.
We would like to take the opportunity to provide some clarity around the confusion.
Brooklands' parent company is London & West Investments Limited, which is part of Carebase Group and has been since the home's acquisition in 1997. As nothing has changed with the structure of the company, our website remains up to date.
Carebase, of which Brooklands remains a part of, is award-winning and in 2022 we were honoured to become one of the Top 20 UK Mid-Sized Care Home Groups on carehome.co.uk. This award is based on the many positive reviews from our residents and family members, and we are proud all our other Brooklands' reviews are currently 5- or 4-star ratings.
Thank you so much for taking the time to leave a review and please do contact us directly if we can be of any further help.


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Review from J G (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and welcoming. Contact is always possible, whether direct, video or phone. Most importantly, our mother is so happy with the environment, food, activities and gets the absolute best care.

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Review from J S (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my mother at Brooklands regularly over the last three years. The difficulties with care and access for relatives during the pandemic were very well handled and I was kept well informed as changes occurred. My mother is well cared for and is generally happy and content. She has good relationships
with staff, who always appear to be kind and helpful. My mother is reluctant to join in with activities and could be gently encouraged more to do so, as I am sure she would enjoy the company.

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Review from Nicholas K (Son of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mother on a regular basis and have always found the staff friendly and supportive towards my mother and they are very welcoming to me. They treat Mum with kindness and respect and are mindful of their duties to keep her safe. Visits to the care home’s website often show photographs of Mum
enjoying the activities put on by the Care Home.

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Review from Anne R (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Brooklands after a long stay in hospital. When she arrived she was very muddled and depressed. She settled in quickly and within a few weeks, both her mood and confusion have improved immeasurably. She is comfortable, content and enjoys the activities and company of other residents.
All staff members seem extremely kind and polite and show a real affection for the residents. A recent Covid outbreak made visiting more difficult but relatives were kept very well informed about the situation. Both my sister and I are confident that we made the right decision in choosing Brooklands for her.

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Review from Judith E (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives is always high quality, delivered with respect, humour and understanding. All the staff seem to know who she is and greet her by name and with a friendly comment. Despite her disabilities she is encouraged to join in with or watch the numerous and varied activities that
are provided. I am always made very welcome when I visit. I was impressed by the commitment to staff training and development and the encouragement given to staff.

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Review from J M (Stepdaughter of Resident) published on 30 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my father and stepmother came to live at Brooklands a few years ago. The staff have looked after them both well. They both attended a large number of activities together until the death of my father in December. The manager always had time for my father during his time at Brooklands and was very
supportive when he found life difficult. The staff were all so caring and helpful on the death of my dad and since his death have been very supportive which has made coping with my grief easier. My step mum still lives in Treetops and the staff look after her well and are very kind to her. Covid has made visiting much more difficult but this has been the case in all care homes and communication about changes to visiting protocol has always been regular.

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Review from Susan A (Daughter of Resident) published on 30 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way Brooklands look after my mother. The staff are kind and caring. The facilities are excellent
The room is clean and comfortable. Mum's visitors are offered tea and coffee to enjoy with her.

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Review from Brett G (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Brooklands Care Home very much by pleasant surprise, during a very difficult time. They were very accommodating and able to provide a safe place for Mother at short notice.
During our visits, we've found her engaging in the numerous activities organised and enjoying her stay. The staff have
always been amazing, very welcoming and nothing seems too much trouble.
I do hope she can stay there, as she's very settled, though I understand there is no discount available when local authority take over the funding. That would be my only criticism, that a bit of flexibility to allow settled residents to remain would be welcomed.

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Review from Connie D (Friend of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting friends at Brooklands for 5+ years and the manager and staff have become friends. They welcome everyone into the home, including my little dog and their care and respect to both residents and visitors, are impeccable. They have worked under so much pressure over the past year but
never has the care or morale of the staff diminished. I recommend this home to everyone I speak to. I cannot praise it enough. Thank you and well done on an amazing home.

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Review from David T (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Given the general UK Covid 19 restrictions on access to relatives in UK care homes, my contact with my father has been at a much less intimate level than pre-pandemic. Brooklands appears to be complying very closely with government guidelines, and we feel such nationwide policies may be denying our
relatives some of their basic rights in favour of a degree of protectionism particularly as most residents are now fully vaccinated.
Having said that - the Home has made every effort to allow access to my father in the Conservatory, not his own room (his preference). The Home has been very helpful and collaborative in setting up meetings but it has taken up to a week for a booking.
The most important thing to report is the initiative certain members of staff have taken to prepare for Dad's 101st birthday in early May. Whilst this will be another 'zoom event' with 2 named persons present, we are looking forward to enjoying with Dad the efforts the Home has taken to make the event special.

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Review from Claire S (Niece of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care to be of an exceptional level. All the staff are so kind and reassuring during what has been a difficult time. I would highly recommend Brooklands Care Home to anyone looking for residential care for their loved ones.

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Review from Mary B (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very grateful to the manager at Brooklands Care Home for her handling of the Covid-19 situation, which must have been very stressful, and to the staff for keeping my father safe and well throughout the pandemic. I have felt very safe in the environment prepared for visitors and their loved ones
and we have been kept well informed of procedures as and when they have changed.

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Review from Linda P (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Brooklands Care Home for three years and is well cared for. The staff go the extra mile to engage with her and make her feel loved by them. This has been particularly important during lockdown.

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Review from Katy P (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Brooklands Care Home all seem very caring and willing to support with whatever mum needs.
I am not really able to comment first hand on facilities, cleanliness etc. as due to the pandemic I have not been inside the home (other than for shielded visits in the conservatory),
but there does seem to be a quite diligent approach to hygiene.

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Review from C R (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted for end of life care to Brooklands. Sadly, it was a much shorter stay than anticipated but I could not fault the care and attention both he, and we, received from all the staff we came in contact with. The manager should be very proud.

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Review from Angela F (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have asked for better help and care from all the staff at Brooklands. Was a very upsetting time for me and my family but made much more bearable by Brookland's support.

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Review from Sandy E (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in Brooklands for over 4 years and is very happy there. He is 102 yrs old now and his very words to me not so long ago were "the staff are like my family". He has been very well looked after and the staff have been so very kind to him. There is never a miserable face among the staff.
They can never do enough for you. If you visit , they will offer you tea and biscuits even though they are under pressure. They will always give you time to tell you how your loved one is doing. They have a lot of running around to do and sometimes elderly people can be quite difficult but their patience and kindness is second to none. They have done everything in their power to keep the residents and staff safe from the Covid virus. I would recommend Brooklands to anyone. I don't think you would find a nicer place.

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Review from Valerie E (Wife of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooklands Care Home is excellent in all aspects of care - both of me and my husband (the patient). I cannot praise too highly. Very impressed - as are all of my husband's visitors.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Brooklands Care Home is calculated as follows: ( (146 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 176 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooklands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Helen

Helen Jackson

Job Title: Home Manager

Joined: 2024

Helen is an experienced home manager and qualified nurse having spent more than 16 years in the care sector.


After qualifying as a nurse in the Queen Alexander Royal Army Nursing Corp, Helen went to work for the NHS for a number of years before discovering her passion for social care.

Before joining our Brooklands team, Helen gained a wealth of care management experience holding a variety of senior roles including deputy matron, head of care, and a home manager in two local nursing homes.

Helen’s passion is to nurture our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents. She is an active member of the Health and Social Care teams in the East of England, including acting as chair for the East of England Social Care Nursing Advisory Council.

In her spare time, Helen loves to spend time with her husband Matt, two young boys Theodore and Elliot, who are full of energy, and their cockerpoo Barnabee exploring the great outdoors with favourite spots including Norfolk, the Lake District and Snowdonia.

Speaking about Brooklands, Helen said: “It is such a privilege to be part of our Brooklands family and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”