Brooklands Care Home

Costessey Lane, Drayton, Norwich NR8 6HB
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9.8 71 Reviews
  • Brooklands Care Home, Norwich
Brooklands Care Home provides high-quality residential, nursing and dementia care with love, compassion, and tenderness.

The skilled and experienced team focuses on gaining a deep understanding of each of their treasured residents alongside their medical and physical needs, ensuring they can provide the best possible care and encourage each person to live life the way they choose.

Residents enjoy a varied calendar of daily activities to suit all tastes and abilities, from chair Zumba to knitting club and topical quizzes. The home has strong connections with the local community with regular minibus excursions to notable places of interest, visits from entertainers, and partnerships with local schools. It also runs a ‘wishing tree’ initiative, granting residents’ wishes, big and small.

Elegant and homely, Brooklands features welcoming en-suite bedrooms, spacious dining rooms, relaxing lounges, and a hair salon. It is surrounded by tranquil landscaped gardens, with stunning views of the Norfolk countryside, which plays host to regular events such as book club and summer barbecues.

Family and friends of residents are a vital component of life at Brooklands, and staff collaborate with both the resident and their loved ones to create a comprehensive care plan.

Brooklands is dedicated to delivering high-quality care, ensuring their team undergoes continuous training and professional development. This supports every resident in leading a fulfilled and joyful life.

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Care Provided by Brooklands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Jackson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Brooklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.


  • Parking

  • Free on-site parking is available.


Brooklands Care Home Reviews (71)

Total of 71, showing 41-60
9.8

Brooklands Care Home has a Review Score of 9.8 (9.767) out of 10, based on 15 reviews in the last 2 years. Over all time Brooklands Care Home has 71 reviews.

Overall Experience

  • 57
  • 12
  • 1
  • 0
  • 1

Date Published

71
5
9
15
56

Review from Sarah C (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent welcome and assessment session with care home manager. Excellent care from nurses and support staff. Good standard of food. No hesitation in recommending Brooklands Care Home to others. Overall I am very satisfied with the care my mother received during her short respite stay.

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Review from Angela Y (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been on Treetops at Brooklands Care Home for 9 months and I cannot praise the wonderful management, carers and all staff at this home enough. The residents and carers have such a close bond they go above and beyond to keep the residents happy and safe and loved. I would recommend this lovely
home wholeheartedly. Thank you.

Reply from Karen Willimott, Deputy Home Manager at Brooklands Care Home

Thank you very much for your kind words Angela, it has been a pleasure to care for your father and we feel that we have made great friends with your family.


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Review from R B (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the feel of the home, it's the best one that I know of. My mother is well taken care of under what must be difficult circumstances regarding her acute condition.

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Review from Graham B (Son of Resident) published on 24 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Brooklands Care Home has provided excellent care for my mother and provided outstanding care to my father who died at Brooklands. Slight niggles - her clothes keep getting lost.
Best part -the nurses are outsanding!

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Review from V B (Friend of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful, friendly, caring, immaculately clean residence for its residents.
A great activities programme and menus looked lovely.
Staff seemed genuinely interested in the residents and their care and happiness.
Well done.

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Review from A L (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first visit to see my mother since she moved to Brooklands in mid-May. I live in Scotland so am very pleased with all aspects of care, accommodation, exterior environment and activities.

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Review from Russell W (Power of Attorney of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises is in very good order inside and out. Well presented gardens and communal rooms throughout.


The staff are professional, fun and caring. They engage very well with residents and visitors alike.


The administration of medication and care plans are excellent and communication to families

and very good. The food is great and the staff work hard to engage across the board.


An excellent firework display and BBQ today typified the hard work from the management and staff go to make it such a wonderful place.


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Review from M B (Nephew of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found everything Auntie needs is available to her and her wishes respected.

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Review from Karon N (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot imagine anywhere that would have kinder, more caring staff at every level. There is always a friendly, homely atmosphere with lots of laughter amongst staff and residents.
I feel very confident that my mother is receiving the highest standard of all-round care.

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Review from Eileen W (Wife of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Brooklands, we are one big happy family with kind understanding carers looking after our every need. My husband has lived at Brooklands for almost 4 years now and for me, it has become my second home. I feel relaxed and happy there and I know my husband is well looked after. I have every confidence
in the nursing staff and all the staff work together well as a team. The food is excellent and there is good entertainment and activities most days. Brooklands is a happy home. I would recommend it to anyone.

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Review from D P (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is 98 years old and blind but mentally alert. Staff are very caring and considerate to his needs and to his well being. He has been a resident for more than four years and has been content and well cared for throughout that time. There was a blip in the management for a short time but this is
now excellent. I always feel welcome at whatever time I visit and staff make an effort to know me and consult me about his care and his wishes.

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Review from Ian G (Son of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums and all the families experience of the home have been of excellent standards.

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Review from J K (Sister-in-law of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Brooklands to be a very caring and friendly home for our relative. The staff are always helpful nothing is too much trouble. Our sister-in-law is happy and well cared for which makes us happy too. Thank you, Brooklands.

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Review from G B (Son of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Brooklands. She receives first-class care and her individual needs are met without fail. This keeps the rest of the family happy knowing that she is being well treated.

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Review from Paul M (Son of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's the second time mum has been in Brooklands, they helped me out the first time after I had booked mum into somewhere else. After 3 hours they asked me to collect her as they couldn't cope!! Despite them knowing that mum has Alzheimer's!


Brooklands was polar opposite with mum able to be herself!

Walk around and enjoy the facilities. I wouldn't hesitate to put mum in there for respite in the future.

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Review from Heather P (Mother of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter had got to the point when she needed a great deal of care and I was unable to provide the security and safety she needed.
Brooklands Care Home has accepted the duty of care in an exceptional way on all fronts. The environment is bright and comfortable but most important of all, as soon
as you enter the home, there is such a friendly and caring atmosphere that you feel your loved one will be looked after with care and tenderness, just as you would wish for them.
I cannot thank you enough.

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Review from Jillian P (Sister of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my sister came to Brooklands my mother and I felt isolated and alone with our worries and care for her. Your very special staff have made us feel they genuinely care for my sister and we feel secure in the knowledge that she is in safe and loving hands.
For us, this is priceless.

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Review from David B (Son of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooklands is genuinely incredible and has been since day one my mum has lived there. The manager has been superbly helpful and supportive through the time mum has been there. All of the staff have been wonderful in helping her settle in; fantastically, enthusiastically, brilliantly and attentive to
all of her needs. I can't recommend Brooklands highly enough. All the staff are a credit to their profession.

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Review from Patricia M (Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression is superb. Clean, bright, airy and very friendly, helpful staff.
The rooms are good and nicely furnished.
The residents are treated extremely well.

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Review from Rita B (Sister-in-law of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend or praise the care given here too highly.
The staff are amazing. Everyone engages as soon as you come through the door, always cheerfully and happy, which reflects the whole atmosphere of the home.
The care and attention given to each resident is superb. From those needing physical,
mental and general day to day care to those needing end of life care. The staff are always considerate of residents requirements and maintain a very high standard of care whilst at the same time maintaining dignity.
Nothing is too much trouble for the staff whether dealing with residents or relatives and every service is carried out in such a cheerful manner, it is a pleasure to visit.
My sister-in-law, who was, understandably, reluctant to acknowledge that she was unable to cope on her own, has been made so welcome and given every care she needs, has taken an amazingly short time to settle and is so much more like the person we knew and loved many years ago.
Well done, thank you.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Brooklands Care Home is calculated as follows: ( (146 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 176 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooklands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Helen

Helen Jackson

Job Title: Home Manager

Joined: 2024

Helen is an experienced home manager and qualified nurse having spent more than 16 years in the care sector.


After qualifying as a nurse in the Queen Alexander Royal Army Nursing Corp, Helen went to work for the NHS for a number of years before discovering her passion for social care.

Before joining our Brooklands team, Helen gained a wealth of care management experience holding a variety of senior roles including deputy matron, head of care, and a home manager in two local nursing homes.

Helen’s passion is to nurture our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents. She is an active member of the Health and Social Care teams in the East of England, including acting as chair for the East of England Social Care Nursing Advisory Council.

In her spare time, Helen loves to spend time with her husband Matt, two young boys Theodore and Elliot, who are full of energy, and their cockerpoo Barnabee exploring the great outdoors with favourite spots including Norfolk, the Lake District and Snowdonia.

Speaking about Brooklands, Helen said: “It is such a privilege to be part of our Brooklands family and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”