Brooklands Care Home

Costessey Lane, Drayton, Norwich NR8 6HB
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9.8 71 Reviews
  • Brooklands Care Home, Norwich
Brooklands Care Home provides high-quality residential, nursing and dementia care with love, compassion, and tenderness.

The skilled and experienced team focuses on gaining a deep understanding of each of their treasured residents alongside their medical and physical needs, ensuring they can provide the best possible care and encourage each person to live life the way they choose.

Residents enjoy a varied calendar of daily activities to suit all tastes and abilities, from chair Zumba to knitting club and topical quizzes. The home has strong connections with the local community with regular minibus excursions to notable places of interest, visits from entertainers, and partnerships with local schools. It also runs a ‘wishing tree’ initiative, granting residents’ wishes, big and small.

Elegant and homely, Brooklands features welcoming en-suite bedrooms, spacious dining rooms, relaxing lounges, and a hair salon. It is surrounded by tranquil landscaped gardens, with stunning views of the Norfolk countryside, which plays host to regular events such as book club and summer barbecues.

Family and friends of residents are a vital component of life at Brooklands, and staff collaborate with both the resident and their loved ones to create a comprehensive care plan.

Brooklands is dedicated to delivering high-quality care, ensuring their team undergoes continuous training and professional development. This supports every resident in leading a fulfilled and joyful life.

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Care Provided by Brooklands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Jackson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Brooklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.


  • Parking

  • Free on-site parking is available.


Brooklands Care Home Reviews (71)

Total of 71, showing 61-71
9.8

Brooklands Care Home has a Review Score of 9.8 (9.767) out of 10, based on 15 reviews in the last 2 years. Over all time Brooklands Care Home has 71 reviews.

Overall Experience

  • 57
  • 12
  • 1
  • 0
  • 1

Date Published

71
5
9
15
56

Review from Beryl B (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Brooklands is so kind and caring, from the moment you walk through the doors you feel at home, and there is a welcoming, clean, bright, atmosphere. There is almost a sense of fun in the air that you would not think it is a care/nursing home. Brooklands cared for my mum when she could no
longer cope and I could not do what they did. Her last few months were happy. She was content and I know she was in safe hands.

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Review from Terry S (Husband of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no bad things to say about Brooklands, only good. My wife is in a 'continued care room' and it was my choice that we attended Brooklands. Of all the local care homes I looked at, Brooklands stood out as being the best, and my assessment was correct. There doesn't seem to be anything that phases
them, and everyone is treated fairly and with respect and dignity. I cannot find fault at all, just sincere thanks for the way they look after and care for my wife.

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Review from Lynne (Son of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my mum for 3 months at the home and have found it a very well run and relaxing place to visit. All management welcoming with nurses and staff offering exceptional care. It is also a nice touch offering family and relatives food and drink whilst spending quality time together. Big
thank you to all staff.

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Review from Peter O (Son of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to give up her home and was put into another place, which wasn't very good, we went to Brooklands and was amazed at the difference, staff were very helpful the whole place was such a breath of fresh air. Mum moved in asap. Mum is looked after every step of the way and in every way she needs.
Mum is very content and happy, she loves her room which is very cosy and homely, I can't fault Brooklands, so happy we found this for our mum, we dont need to worry now as Brooklands take care of mum as she deserves the best.

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Review from Cheryl W (Daughter-in-law of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy now to see my Mother-in-law and Father-in-law being cared for very well. My husband and I live in Texas and need to know they are in safe hands. They both have dementia but with different needs. They seem very settled and happy. I find the care home friendly and caring and am sure they
will listen if there are any problems and correct them, but so far so good. Thank you or giving my husband and I peace of mind.

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Review from Steve (Son of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care at Brooklands and has responded so very well. This is down to the staff and managements outstanding person centred approach. They are kind, patient and have tailored the care to meet her needs. In a truly difficult time they have kept me reassure and I leave Brooklands
confident my mum is receiving the best care. I am truly grateful for all they have done and continue to do.

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Review from Jane R (Daughter of Resident) published on 16 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's fab! My husband was the GP. My father died here and my mother and her sister live here.

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Review from David R (Son of Resident) published on 26 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Brooklands since May 2012 and has always received the highest level of care. The staff are genuinely caring and they create a very warm and friendly atmosphere for everybody. The food and facilities are excellent and visitors are always welcome. It is very comforting
to know that my father is being looked after in such a lovely environment where all the residents are treated with dignity.
I would recommend Brooklands without any hesitation.

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Review from Paull G (Son of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being at Brooklands my mum has been cared for to suit her needs in the best possible way, Brooklands is a lovely environment. The staff are great with mum's needs, she is very settled on Treetops, the staff are fantastic with her care and friendly to all of us. We feel as a family that mum is
in a safe environment, and looked after very well. Brooklands stands out from a lot of other care homes, the staff are all great and are very supportive.

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Review from Thelma W (Sister of Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come several times a week to visit my sister. All of the staff are very nice and helpful.

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Review from Jean H (Resident) published on 13 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean comfortable home. Caring staff always willing to help and assist if needed. Nice food. Secure environment.

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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Brooklands Care Home is calculated as follows: ( (146 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 176 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooklands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Helen

Helen Jackson

Job Title: Home Manager

Joined: 2024

Helen is an experienced home manager and qualified nurse having spent more than 16 years in the care sector.


After qualifying as a nurse in the Queen Alexander Royal Army Nursing Corp, Helen went to work for the NHS for a number of years before discovering her passion for social care.

Before joining our Brooklands team, Helen gained a wealth of care management experience holding a variety of senior roles including deputy matron, head of care, and a home manager in two local nursing homes.

Helen’s passion is to nurture our team, supporting them to succeed in their chosen roles whilst together creating a home from home for our treasured residents. She is an active member of the Health and Social Care teams in the East of England, including acting as chair for the East of England Social Care Nursing Advisory Council.

In her spare time, Helen loves to spend time with her husband Matt, two young boys Theodore and Elliot, who are full of energy, and their cockerpoo Barnabee exploring the great outdoors with favourite spots including Norfolk, the Lake District and Snowdonia.

Speaking about Brooklands, Helen said: “It is such a privilege to be part of our Brooklands family and I take great pride in leading our kind and dedicated team. Caring for all of the amazing individuals who live with us at Brooklands is a real honour.”