Claremont Nursing Home

20A Yarmouth Road, Caister-on-Sea, Great Yarmouth NR30 5AA
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9.7 55 Reviews
  • Claremont Nursing Home, Great Yarmouth
Providing well-regarded care to the local residents of Caister-on-sea, Norfolk, Claremont House is a purpose-built building that offers spacious rooms, engaging activities and high-quality care, located close to village shops and the Norfolk coast.

Claremont House provides specialist nursing and elderly care for the local residents of Caister-on-sea, Norfolk. Run by a warm, welcoming and enthusiastic team, Claremont House offers high quality care that maintains an excellent reputation within the local community.

In addition, it incorporates a welcoming reception area, dining room, two lounges, one of which has an early 1950s feel, a themed hairdressing salon and an attractive sensory garden, on the patio, all of which residents and their guests can enjoy. Although rooms are fully furnished, they encourage residents to bring with them items of furniture and personal effects to complement those already provided so that their room can become an individual retreat.

Claremont Lodge, like Claremont House, is situated on the High Street of Caister-on-Sea conveniently near to a range of shops and amenities. To ensure, where possible, that residents have an active social life, regular trips takes are organised to the local shops, theatre, etc., allowing everyone to benefit from the fresh sea air of the nearby coastline. If you simply wish for peace and tranquillity, well maintained gardens and courtyards surround the home, allowing you to enjoy a haven from the bustle of the town.

Care staff are trained to the highest standards and chosen not only for their skills in dementia care but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual.

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Care Provided by Claremont Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Fallowfield (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Claremont Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Claremont Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Claremont Nursing Home Reviews (55)

Total of 55, showing 21-40
9.7

Claremont Nursing Home has a Review Score of 9.7 (9.740) out of 10, based on 16 reviews in the last 2 years. Over all time Claremont Nursing Home has 55 reviews.

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Review from John L (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience from June 23rd 2022 has been positive. The carers have been personable and sensitive to my mother's needs. The management has been well-informed of my mother's condition and needs. The nursing staff (24-hours) have been aware and updated of my mother's condition and requirements thereof.

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Review from Gerry W (Nephew of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! The home looked amazing as I walked in. Lots of laughter, was spotlessly clean. My aunt said she was happy and looking forward to the jubilee party. Clearly under new management. The care team appeared to be enjoying their roles and the lunch smelt and looked delicious. I have not been here for
a while but I really enjoyed my visit today! Thank you Claremont Nursing Home!

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Review from Sophie T (Daughter-in-law of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted to Claremont Nursing Home for end of life care. The staff were brilliant with her and very accommodating for us to visit her. She had all of her needs met some of which could be quite complex. The staff went above and beyond to make sure she was happy in her short stay
with them. She had a comfy, quiet, private room which she requested but could always call on the carers for her needs whenever she needed them, day or night. As a family, we were very happy that we chose Claremont. The staff were considerate to my mum-in-law's needs and ours, caring, understanding and extremely kind and lovely when it was time to say goodbye. We can't thank them enough for all they did. Would certainly recommend this care home to others.

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Review from Lynne C (Wife of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed there for a few days while I had a well-earned break. The staff were lovely. They were friendly and professional and my husband very much enjoyed his break. He was treated with dignity and respect. He said that he would be more than happy to stay again which puts my mind at rest that
he is in safe hands and is being very well looked after. We were greeted at reception and everyone complied with Covid restrictions as far as I could tell during a very difficult time.

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Review from Kate C (Friend of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I spoke to on the phone and during my visits were friendly and very helpful. The welcome I received was excellent, and all the safety procedures were carefully explained and carried out. My friend was very well cared for.

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Review from Liessa M (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I opened the door to Claremont Nursing Home, I hear laughter. The staff are truly lovely, very bubbly, I’ve never met such a professional team, nothing is too much trouble, Mum is very comfortable and the team are always popping in to see Mum, chatting with Mum and making endless cups of
tea!
Mum has asked for her room to be decorated pink, with pink curtains and lampshade, and it’s happening, I saw the pink tin of paint today. I’m humbled by their kind gesture towards my mum, it’s above and beyond the call of duty, I know Mum will be thrilled.
I’m involved with Mum's care, communication is very good, I’m always kept in the loop, for that, I’m very grateful.
I would absolutely recommend this amazing nursing home to everyone.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely review, it is a pleasure to make a lovely lady her cups of tea. The Claremont appreciate your commitment to the home and love working with you to get the best for your mum. Thank you, Christine.


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Review from Susan S (Friend of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been living at Claremont Lodge for many years now. Sadly because of the pandemic, I have been unable to visit but when I phone to check on her welfare they always have time to chat and reassure me that she is ok. Even though they must at times be very busy.

Reply from Martin Kirkup, Director of Marketing at Claremont Nursing Home

Thank you for your kind words. The manager and her team at Claremont will always take the time to update friends and relatives of residents to give them the reassurance we know they seek. We appreciate that it is difficult for everyone at the moment, and it means so much to our residents when the people they are closest to keep in close contact. We look forward to being able to see you more as the restrictions on visiting start to relax a little.


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Review from Clair J (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was able to have the opportunity to live in this fantastic establishment, my mum had been in a previous home that wasn't very nice and made her ill, and we felt she wasn't safe, so when we found the Claremont and with all the community that agreed it was a lovely home we went to the manager of
Claremont and she did her very best for my mum to able for her to come and live with them!. The manager and staff at the Claremont have made us feel mum is safe and through all the hard times of Covid they have reassured us of mum's safety we have had constant updates and been able to talk with mum on Skype, and finally, I was able to see my mum yesterday the 4th of December for the first time in months due to the pod being built. I can't recommend the Claremont enough for what they have done for my mum. 10000 stars from me, thank you to the manager and staff for keeping mum safe.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments and continuous support. You mum is a pleasure to care for, and we are please you chose to come and stay at the Claremont.


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Review from William B (Son-in-law of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Claremont Lodge for just over a year. I always found the staff very friendly, polite and very helpful, always available to talk if we had any questions. They are very attentive towards the residents, nothing was too much trouble. My wife couldn't praise them enough.
Claremont Lodge is a pleasant place with good facilities, lots of entertainment and activities for the residents who are all encouraged to join in. My mother-in-law was very well looked after in a safe and caring environment, which gave us peace of mind. I would recommend Claremont Lodge Home to anyone.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments, we thank you for choosing the Claremont to place your mum-in-law, we know after all the problems with covid have gone, we can all celebrate the lives of the residents who were here and we would love to see you there when we do. Thank you.


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Review from Louise B (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Claremont Nursing Home for just over a year until she sadly passed away in July. I can't thank the manager and all the staff enough for the way Mum was looked after. They are a truly caring and compassionate team. They always treated me with respect and a friendly manner and
took time to listen to any worries I had about Mum. I was always kept updated if they had any concerns and even more so when her condition changed. The rooms are nice with own facilities. My mum had lots and lots of her own items which were added to her room to make it more personal. The walls were covered and shelves were filled just to make it feel like home. The food was good and plenty of it, talking from experience as I enjoyed a few meals there. There are two lovely ladies who organise entertainment and outings. Nothing was ever too much trouble for this dedicated team. I do miss going there. I would highly recommend Claremont Nursing Home. It is a safe, friendly, pleasant environment for anybody's loved one's to live.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments, we all miss you. Please when all is back to normal come and see us we will celebrate mums life together. Thank you also for your support with the memory garden. Christine and the team in the lodge.


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Review from S H (Daughter of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Claremont Care Home has been excellent, the staff are very helpful, any questions I have are answered in a pleasant manner. The care towards the residents is very good and they are always cheerful and happy. The food they supply is very good and the activities are excellent (my Mum
loves her food and music).

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your review. I will pass on your comments to the staff. We are so pleased your mum as settled so well. Thank you for choosing to be at the Claremont.


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Review from Jean H (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following on from my review 18 months ago, I am pleased to say that my mother who has advanced vascular dementia continues to be a happy, contented, well looked after resident at Claremont Lodge.
My mother is now immobile and unable to communicate, and completely dependant on the carers for all her
needs. It is a testament to the good care she has received over the past three years that she remains physically well and not anxious but content and smiley to all who visit her.
All of the staff treat residents as part of their families and there is always a calm, happy atmosphere when I visit. I feel the carers go beyond what is expected of them and go out of their way to ensure the residents feel secure and content in what is now their home.
The management, staff and carers are kind, compassionate and professional. Claremont Lodge is a wonderful example of how all good care homes should be. There are two outstanding young carers.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments it is really good to be able to show staff how they are valued by yourselves. Can you let me know who the young carers are so I can share with them how wonderful they are? Thank you again I appreciate the chance to share good with the team.


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Review from Diane L (Daughter of Resident) published on 29 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very early days, only 2 weeks since we moved our mum into Claremont Lodge. We can't believe how her quality of life has improved and she is now engaging with people and speaking and laughing which we haven't witnessed for a long time. We are in no doubt that this was the right decision for our
mum and we are hoping that she will continue to progress. Thank you so much. The staff are amazing, as is the manager.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments they are much appreciated, I will pass on your comments to the staff. Thank you for your support, the home is made through family, residents and staff working together. Thank you, Care Manager


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Review from S W (Relative of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to the dementia café and I'm always made welcome by all staff and management. I have also been invited to party days which are always made fun by the activities team.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments. Please keep coming to the meetings, as I am sure the support will help you keep your loved one at the home longer.


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Review from Stephanie C (Daughter of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parent has been a resident at Claremont House for 9 months, she has Alzheimer's Disease. Mum initially took several weeks to settle in but is more comfortable now. She has a nice size room with her own toilet and sink. We have supplied a TV and a virtual music device for her enjoyment. Staff are
friendly and welcoming. Regular musicians are invited to the home to entertain the residents and the hairdresser visits weekly.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your review, we appreciate your feedback, we can look at the activities together to find more meaningful things for your mum and I will share your comments with the team. Thank you, Christine.


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Review from T H (Husband of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to the Claremont Nursing Home as a patient needing palliative care, she was suffering with a deep pressure sore, bedridden, unable to converse due to dementia and doubly incontinent. Needing pureed food, fitted with a catheter and turning every two hours. Due to the care she has
received from friendly, caring staff, her overall condition has improved. Eating and drinking well, she is comfortable and secure in a caring atmosphere.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments. The staff will be pleased you appreciate them and their hard work, thank you for sharing your thoughts it is appreciated. The Claremont team want the best for all our residents and are grateful to all who take the time like yourself to do a review. Christine.


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Review from G H (Wife of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since January 2019. Whilst here, he has settled in well. This would not have been so if it wasn't for the care and devotion of all the staff. Their first concern is towards the resident. Nothing is too much trouble for them. They talk and take time to listen to all the
residents and their friends and family. I am always being reassured that he is content and happy which myself and my family have witnessed.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely words, I will share your comments with the staff to show how much they are valued by you and your family. Christine.


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Review from Susan C (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Very good atmosphere. Plenty for the residents to do. All the staff work very hard to keep the residents happy.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your review it is a pleasure to support your family in the Claremont, I will pass on your lovely comments to the staff, they will appreciate being valued for all their hard work. Thank you.


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Review from Philip C (Son-in-law of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my mother-in-law and father-in-law have been resident in Claremont for almost 1 year. Visiting every day I have found all the staff to be very friendly and extremely caring. Nothing is too much trouble. Both my in-laws are very happy here and get on well with all the staff and residents. I have
seen staff with some very challenging situations but are very professional, caring and kind.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for the lovely comments, I will pass the review to the staff as it is great to be valued for the work they do.


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Review from Jane H (Friend of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited Claremont House on many occasions and at different times of the day. We were always welcomed by cheerful friendly staff who would always offer us a cup of tea. Our friend went into the home after the death of his wife and it took a little while for him to settle but was won
over by the girls' cheery spirit and willingness to help him. He never complained about the meals and loved the social life he could join in with, especially the music afternoons in the lounge and in the village hall where he could show off his dancing skills. When neither of these activities was happening we would often find him playing cards and dominoes.
We would like to take this opportunity to thank the manager and all her staff for their great care of our friend.

Reply from Christine Morgan, Home Manager at Claremont Nursing Home

Thank you for the lovely review, it was a pleasure to have been able to support your loved one and we gained so much from being with him. Thank you also for your support. Claremont appreciates everything you have done and we are always here if you need us.


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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Claremont Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Claremont Nursing Home is calculated as follows: ( (140 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 181 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claremont Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

Lisa

Lisa Bell

Job Title: Administrator

I bring a friendly, welcoming approach each day while providing an efficient and reliable admin service for residents, staff, and families. With an NVQ Level 4 in Management and training in business operations and customer care, I ensure everything runs smoothly.


Amanda

Amanda Reed

Job Title: Activities Co-ordinator

I previously worked as a housekeeper before Claremont House, but I missed the care sector and the people. The biggest professional challenge I've faced in my career to date has been being able to deal with challenging situations and ensuring I always keep a calm manner. My favourite part of my day is walking through the door, I am greeted by residents who are happy to see me.


Tazmyn

Tazmyn Buxton

Job Title: Clinical Lead

I enjoy working with a great team and lovely residents who feel like one big family. I have strong relationships with residents and their families, offering daily support and empathy. I’ve completed my nursing degree and am always eager to develop my skills further.


Curtiss

Curtiss Wright

Job Title: Maintenance Operative

I enjoy each day as it's always different, and I enrich residents' lives by helping them in their later years, often singing to them during Karaoke socials. With over 10 years as a qualified electrician, I also bring skills in Health & Safety, Compliance, Legionella, and Fire Marshal training.


Margaret

Margaret Adoma Fosu

Job Title: Registered Nurse

I enjoy working with a supportive team and seeing the residents happy. Meeting all residents’ care needs and helping them stay healthy is my priority. I hold a 3-year Nursing Diploma and completed a 1-year internship, plus 2 years of hospital experience in Ghana.


Ann-Reid

Ann-Reid Marfo

Job Title: Registered General Nurse

I appreciate the supportive management and my Clinical Lead, who is always there to teach me new things. I do my best each day to keep residents safe and support their quality of life. I have passed my OSCE exams and completed Healthcare Homes induction training.