Claremont Nursing Home

20A Yarmouth Road, Caister-on-Sea, Great Yarmouth NR30 5AA
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9.7 55 Reviews
  • Claremont Nursing Home, Great Yarmouth
Providing well-regarded care to the local residents of Caister-on-sea, Norfolk, Claremont House is a purpose-built building that offers spacious rooms, engaging activities and high-quality care, located close to village shops and the Norfolk coast.

Claremont House provides specialist nursing and elderly care for the local residents of Caister-on-sea, Norfolk. Run by a warm, welcoming and enthusiastic team, Claremont House offers high quality care that maintains an excellent reputation within the local community.

In addition, it incorporates a welcoming reception area, dining room, two lounges, one of which has an early 1950s feel, a themed hairdressing salon and an attractive sensory garden, on the patio, all of which residents and their guests can enjoy. Although rooms are fully furnished, they encourage residents to bring with them items of furniture and personal effects to complement those already provided so that their room can become an individual retreat.

Claremont Lodge, like Claremont House, is situated on the High Street of Caister-on-Sea conveniently near to a range of shops and amenities. To ensure, where possible, that residents have an active social life, regular trips takes are organised to the local shops, theatre, etc., allowing everyone to benefit from the fresh sea air of the nearby coastline. If you simply wish for peace and tranquillity, well maintained gardens and courtyards surround the home, allowing you to enjoy a haven from the bustle of the town.

Care staff are trained to the highest standards and chosen not only for their skills in dementia care but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual.

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Care Provided by Claremont Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Fallowfield (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for Claremont Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Claremont Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Claremont Nursing Home Reviews (55)

Total of 55, showing 41-55
9.7

Claremont Nursing Home has a Review Score of 9.7 (9.740) out of 10, based on 16 reviews in the last 2 years. Over all time Claremont Nursing Home has 55 reviews.

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Review from Jane R (Daughter-in-law of Resident) published on 6 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was diagnosed with vascular dementia in April 2017 and through Social Services she was found a room in Claremont Lodge.


We were very apprehensive to start with not experiencing anything like this before within either of our families. However, the management and staff went out of

their way to ensure us that everything would be fine and that she would be well cared for, which is the case. They are kind, compassionate, caring and professional. Nothing is too much trouble, and they are always happy and welcoming, whatever time of day we visit.


The care, the management and staff gives is second to none and I would have no hesitation in recommending Claremont Nursing Home to other families in a similar situation.


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Review from Yvonne G (Daughter of Resident) published on 9 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was well looked after at the Claremont. Staff are lovely, very friendly and very helpful. My Mum was respected and treated with dignity at all times. Both staff and management answered all our queries, went out their way to help either my Mum or family. When my mum passed away in the care home,
staff and management were very sympathetic. Overall, my family and I would like to say a big thank you, for giving our mum quality of life and treating her with great respect. Thanks again.

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Review from Ann (Friend of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very nice and well presented. The staff are more than excellent and very helpful. The position of the site is all so excellent, being on the high street, perfect for taking out and having a snack. Not to say that there is anything wrong with the food at Claremont.
All in all, we would
recommend the Claremont home to anybody.

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Review from David L (Day Care) assisted by family/friend published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrive I'm greeted to go to the lounge and then given a cup of tea and biscuits. I am given a choice of food for lunch.
Activities are great fun, bingo, singing, play cards and the general conversation with other people.
The staff are excellent. Anything you want they'll provide nothing is
too much bother. They keep a watchful eye on you.
I started going to Claremont in December 2017 and as part of my two days, I enjoy a bath which has made me feel great. I am shaved, hair washed and body washed and made to feel really clean.
Claremont is brilliant.

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Review from Jayne S (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and compassionate team who have made a significant difference to my Dad's ability to function and feel like a person again. You are a person and made to feel really welcome. The warmth they show to new 'guests' makes a difference when you are not familiar with the surroundings and new people.
As a day visitor, the facilities are great with lots of activities, conversation and new people to get to know, especially when you live on your own. Living some distance from the Claremont, but with the responsibility of my dad, the team do an excellent job in keeping an eye on dad and letting me know when he has appeared with bumps and bruises. One to consider if you have ageing parents who need support.

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Review from J C (Wife of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the reservations and fears that I had with regards to admitting my husband to a nursing home, were completely unfounded. This was due to the excellent and personal care levels, the friendly and welcoming atmosphere, the responsive and true listening skills of all the staff. I felt truly treated
as a human being with emotions and practical issues which were sincerely addressed and recognised. Besides the care of my sick husband, I felt truly cared for!

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Review from Colin L (Son of Resident) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear Manager and all staff members.


I would like to thank you all for the expert and professional care you have shown my father over the last two years, the dedication from all the staff has been exceptional.
As you are aware my father was a little confused of his surrounding on arrival and took

a couple of weeks to settle, he was made comfortable and treated as a member of a large family. He soon took to the warmth of the staff and settled in nicely, they were on hand night and day to ensure his safety and care was attended too.


He soon started to refer to the staff as his friends and soon enjoyed long conversations and the daily banter with them all. Most importantly he was kept busy with many activities.


Finally, when the inevitable happened and he was taken from us, the dedication of the staff was again clearly visible as seven members of the staff took their own time out to attend his funeral, a dedication second to none.


Thank you, The Claremont, you did him proud.


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Review from Greta B (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad took up residence at the Claremont Nursing Home in April 2015 as he was suffering from vascular dementia and through his steady decline, he was taken care of with dignity and affection even as dementia took hold and Dad's moods changed he was treated the same. I was very touched with how the
staff reacted to his passing two years later.

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Review from Helen (Friend of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit here a few times a month and find it to be a caring, welcoming place.
The staff are very nice and always have a smile when you get to the door.
Very clean and staff are professional yet easy to approach and always willing to help.

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Review from Janet P (Daughter of Resident) published on 13 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent loving care during her time in Claremont Lodge. The staff were caring and welcoming whenever I visited and always kept me fully informed of any changes concerning her condition. Overall I would highly recommend this nursing home.

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Review from Michael (Husband of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager actually working with the nurses with a full uniform on. I was very impressed.

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Review from Judith F (Wife of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions were very favourable; they proved to be correct. Friendly, helpful staff, kind and attentive to residents. Detailed attention to any nursing requirements. Visitors encouraged to make themselves at home. Relatives are encouraged to air their views and to draw attention to anything
which they are not entirely satisfied with. Anything I have spoken about has been promptly acted upon. On the downside, there is a certain "shabbiness" in certain areas, mostly towels and bedside tables. The gardens and grounds are nice but uninspiring! The layout of the building is good. Teatime menu very limited.

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Review from David & Phillip H (Son of Resident) published on 3 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum spent the last couple of weeks of her life at Claremont House and the care and attention she received could have not been better.
The compassion and care show by all the staff to both my mother, my brother and myself far exceeded our hopes.
We would have loved to have kept mum in her home
until the end, but the time came when we were not able to provide the care she needed. Claremont did that beautifully and in doing so, they not only made mum as comfortable as she could be, but provided us with much needed peace of mind. They look after not just the resident, but the whole family and we cannot recommend them highly enough.

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Review from Rosemary R (Cousin of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my cousin was not a resident for a long period, she was treated in a warm, welcoming, and caring manner by every staff member. It made what could have been a very uncomfortable time remarkably peaceful. We can think of no way that the service could have been improved.

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Review from Keith B (Son of Resident) published on 5 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident from June 2014 to the end of September 2015.
Initially she came just for temporary respite care but very soon wanted to be a permanent resident.
She had not been used to living in a Community, so we were pleasantly surprised how quickly she adapted to her new surroundings.
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is our belief that the quality of care and the positive atmosphere within the home made her integration so successful. I visited regularly and was very impressed with the wonderful care that she received. I was most impressed with the attitude of all of the staff and found their commitment and positivity very refreshing.
The alternative for my Mother had been to return to a large bungalow and live on her own. We know that being at Claremont extended the good quality of her life and I would have no hesitation in recommending Claremont House to anybody. I firmly believe that this is without doubt the best Care home in the area.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Claremont Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Claremont Nursing Home is calculated as follows: ( (140 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 181 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claremont Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

Lisa

Lisa Bell

Job Title: Administrator

I bring a friendly, welcoming approach each day while providing an efficient and reliable admin service for residents, staff, and families. With an NVQ Level 4 in Management and training in business operations and customer care, I ensure everything runs smoothly.


Amanda

Amanda Reed

Job Title: Activities Co-ordinator

I previously worked as a housekeeper before Claremont House, but I missed the care sector and the people. The biggest professional challenge I've faced in my career to date has been being able to deal with challenging situations and ensuring I always keep a calm manner. My favourite part of my day is walking through the door, I am greeted by residents who are happy to see me.


Tazmyn

Tazmyn Buxton

Job Title: Clinical Lead

I enjoy working with a great team and lovely residents who feel like one big family. I have strong relationships with residents and their families, offering daily support and empathy. I’ve completed my nursing degree and am always eager to develop my skills further.


Curtiss

Curtiss Wright

Job Title: Maintenance Operative

I enjoy each day as it's always different, and I enrich residents' lives by helping them in their later years, often singing to them during Karaoke socials. With over 10 years as a qualified electrician, I also bring skills in Health & Safety, Compliance, Legionella, and Fire Marshal training.


Margaret

Margaret Adoma Fosu

Job Title: Registered Nurse

I enjoy working with a supportive team and seeing the residents happy. Meeting all residents’ care needs and helping them stay healthy is my priority. I hold a 3-year Nursing Diploma and completed a 1-year internship, plus 2 years of hospital experience in Ghana.


Ann-Reid

Ann-Reid Marfo

Job Title: Registered General Nurse

I appreciate the supportive management and my Clinical Lead, who is always there to teach me new things. I do my best each day to keep residents safe and support their quality of life. I have passed my OSCE exams and completed Healthcare Homes induction training.