St Clements Nursing Home

170 St Clements Hill, Norwich NR3 4DG
Submit a Review
9.9 99 Reviews
  • St Clements Nursing Home, Norwich
St Clements Nursing Home is registered for twenty-six older people, employing a team of staff skilled in person-centred nursing and dementia care.

The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being.

Commitments to quality and good care practice are on-going, with the provider being keen to incorporate any innovative new methods where possible.

Show St Clements Nursing Home on the Map

Care Provided by St Clements Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for St Clements Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300

  • * Subject to assessment
  • (these prices are only a guideline, please contact St Clements Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

St Clements Nursing Home Reviews (99)

Total of 99, showing 1-20
9.9

St Clements Nursing Home has a Review Score of 9.9 (9.907) out of 10, based on 34 reviews in the last 2 years. Over all time St Clements Nursing Home has 99 reviews.

Overall Experience

  • 75
  • 22
  • 2
  • 0
  • 0

Date Published

99
2
19
34
65

Review from J T (Friend of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the home to visit my friend.
It was lovely to see all of the staff engaging with the other residents. Staff were all very friendly and offered regular drinks.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your kind thoughts and for taking the time to complete the review. Our team work diligently to support our residents with all aspects of daily life and also to make visitors and families feel welcome in our friendly home. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Wife of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in St Clements Nursing Home for 9 months now. Suffering from Alzheimer's and is physically quite disabled, being 96 years old he has deteriorated considerably during this time. The care he has received has been second to none, He is clean, his bedroom and bathroom spotless
and he wears clean clothes each day and more often if he spills anything down his shirt. Every carer in there is kind, gentle and pleasant, not only with the residents but also with all the family. The kitchen staff will cater for any special needs or requests. Cleaners, laundry staff and finally most importantly the manager and office staff are all friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lindsay E (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in St Clements Nursing Home for 8 weeks. Choosing an appropriate setting was traumatic for the family as we had been caring for our father in his own home until this point. The managers made the decision easy for us, with their confident reassurance that Dad would fit in
and they would be able to meet his needs.
We chose St Clements because it is relatively small and intimate, with a good ratio of staff to residents. Their care, attention and understanding of the residents is evident.
We have been impressed with the welcome we receive from all staff on each visit. The quality of their engagement with residents and the responsiveness of the management team, through regular discussion and review, has been excellent e.g. change of room as soon as one became available.
Staff encouraged Dad to go down to the lounge, mix and gradually participate in activities (a huge surprise to us!) and he has quickly settled into a new routine thanks to their persistence.

Reply from Steve Dixon, Interim Home Manager at St Clements Nursing Home

Thank you for the kind review. We are very pleased that you are happy with the way that your father has settled at St Clement's and that he is integrating well with the rest of the residents and staff. We are also pleased that the team have been welcoming and supportive during this process.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz W (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a really difficult time for the family and Mum when we realised Mum needed the level of care that only a nursing home could provide. St Clements was recommended to us by more than one person. St Clements has made the transition from home to care so much easier for Mum and the family. All the
management team and staff are so friendly, helpful and knowledgable. Although extremely busy, no question or query is overlooked. They always make time to help. The home is always clean. The food is excellent. The activities are perfectly suited to the residents, Mum is now settling in well. We are so grateful to the whole team, thank you.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you so much for the lovely review. I will ensure that I share this with the entire team at St Clements. We endeavour to ensure that the home is of high standard and that residents have meaningful activities. Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela W (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a BBQ and music. The entertainer played instruments, did country music, 60's etc, musicals and more, he had a lovely voice, quite funny. Lovely food, the staff were great. Everyone had a beautiful entertaining afternoon enjoyed by all. They hold lots of lovely events, music, singing and dancing,
such a wonderful place for my mum to call home. this is the best place my mum could have ended up, she is so well looked after, emotionally, personally and health, everything is taken care of. The communication is brilliant between staff and residents, all so caring.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for such a lovely review. We have such a great team that all want to ensure that residents families and friends enjoy such events. I will be sure to share your review with all of the staffing team - thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan R (Niece of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. St Clements ensures all residents are well looked after and kept safely at all times. My aunt is very happy with her time at the home.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your lovely review I will ensure to share your comments with the staffing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol S (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class residential home. Really cannot fault it. Everyone is so friendly, helpful and caring. The entertainment is fantastic. Thanks to the coordinator.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We are so glad that you enjoy the entertainment. We have an excellent team who make all of this possible. I will ensure to share your comments with the staffing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter-in-law of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care/nursing home. The staff are fantastic. Lots of activities and fun for residents. I would highly recommend it to anyone. Thank you.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for such a lovely review. We continue to ensure that we deliver quality care and activities that are beneficial and keep the residents engaged and having fun. I will share your comments with the staffing team. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin M (Son of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at St Clements from January 2022 until she sadly passed away in May 2024. To say my brother and I and most importantly our Mum cannot sing the praises of St Clements loud enough. The care, facilities, staff, food and activities all contributed to providing Mum with the absolute best
final years she could ever have wished for. Mum was so happy which was so reassuring that we had made the best choice for her. Amazing.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you so much for your review, it's always reassuring when we hear such good feedback. We know putting a loved one into care is a huge decision but we are glad that you were happy and that Mum enjoyed her stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia L (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for my dad to have been anywhere else in the last 17 months of his life. Each time I visited Dad (which was 3x a week) he was always happy, smiling and looked well cared for. I experienced being at the home both during the day and overnight and the care was always exemplary.
Having been in a nursing management role myself the management and all the team treated clients with dignity, in a holistic way. Always open to new ideas, approachable at all times which was very reassuring. I wish to convert my grateful thanks to the management, support workers, activities team, chefs and cleaners and all at St Clements. Well done.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your lovely comments I shall ensure this is shared with the team. We are so glad that you were happy with all of the care that your dad received, such a lovely kind man. Thank you for all the support that you have given the home. A huge thank you from all of us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Son-in-law of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident at St Clements Nursing Home for some 17 months. He was looked after and cared for as if he was one of their own and part the St Clements family. His sad passing was dealt with dignity, compassion and even great affection and love for my 'earth' dad. We have nothing but
praise and therefore it was a great comfort to my wife and I. We are seriously thinking of finding a 'vehicle' to keep our association with the staff and residents at St Clements.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review and I will ensure this is shared amongst the team at St Clements. We value the time that we share with our residents and their families and the support that they give to the home also. We will continue to stay in touch.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia B (Wife of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind, helpful and understanding. The management are brilliant and always ready to help if needed.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your lovely comments. It's always lovely to see you at the home. I will ensure to pass on your comments to the staffing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Sister of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my brother is always carried out with respect and dignity. The home is kept very clean. There are always activities going on each day, some of which my brother joins in with. The manager and her team are very approachable and always happy to take the time and address any issues I may have.
As I myself have worked in a managerial position for 40 years, I can honestly say that St Clements is a lovely home and I would highly recommend it to anyone.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your lovely review, you are also a valued member of our team as you regularly visit and play dominoes with the gentlemen. So thank you for all your help and support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Son of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Clements Nursing Home organised a May Day BBQ for all the residents and families. We were very lucky as the sun shone and they invited some Maypole dancers to entertain us. The residents loved it and it was nice to chat with other family members. The food was great and it was a really fun afternoon.

Reply from St Manager, Home Manager at St Clements Nursing Home

We had a lovely day and enjoyed seeing all of the families visit. It all helped with the weather being so nice. It's always a good opportunity at these events for the families and friends to meet together.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary E (Friend of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are 100% professional, helpful and kind to all of the residents, relatives and friends. Beautiful nursing home with happy staff and residents.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your lovely comments which I will share with the staffing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne S (Daughter of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at St Clements to be hard-working, extremely kind and patient. They are an excellent team, and I'm so glad I chose St Clements for my mother. She has been very well looked, after and I couldn't have asked for better.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. I shall pass your compliments on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda S (Daughter-in-law of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time we visit my father-in-law I am impressed by the dedication, hard work, care and respect shown by the care staff towards each and every resident in the care home. Look after your staff, they are your greatest asset.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your comments. I will ensure to share your kind words with the staffing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trica E (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had nothing but love and the most wonderful care from every member of staff whilst she was at St Clements Nursing Home and as a family member. There to was compassion, laughter and love. I thank them all.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you so much for your lovely review. We pride ourselves on the care that we give to our residents and also our compassion to all the friends and families that visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Friend of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, warm. Helpful, friendly staff. Always made most welcome.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your kind words with regard to the review. We will be sure to share your comments with the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Son of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mother in St Clements, the staff are friendly, the rooms clean, and my mum always seems very happy with her care.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review and comments; I will ensure that the team are informed of your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for St Clements Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for St Clements Nursing Home is calculated as follows: ( (371 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 407 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Clements Nursing Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Steve

Steve Dixon

Job Title: Home Manager

I have been a nurse since 1984. I returned to practice in 2019. I began working for Kingsley as a unit manager in 2023. I progressed to Deputy Manager at the same home and moved to St Clement's as the Home Manager in September. St Clements Care Home is a lovely, friendly home with a very warm atmosphere and a superb team that offers exceptional care to our residents.


When not working I enjoy fishing, spending time with my wife and our extended family, and our two beloved dogs.


Tracy

Tracy Groom

Job Title: Wellbeing Co-ordinator

Joined: 2022

Tracy has extensive experience in childcare as a nanny in Canada and at a private nursery. She joined St. Clements in September 2022, finding her work supporting the residents to be both rewarding and productive. Tracy enjoys the variety and fulfilment of each day's work.


Tracy

Tracy Daoudi

Job Title: Head Housekeeper

I started working for Kingsley Healthcare 6 years ago as a laundry assistant and I am now proud of being the Head Housekeeper at St Clement's. I take pride in my work and making sure that the home is clean and smelling fresh. St Clements is a happy home with a very pleasant team, we all work together for the benefit of the residents.


I am a mum of four children, we enjoy spending time together and going out as a family. I like travelling when I can.


Frequently Asked Questions about St Clements Nursing Home

What types of Care is St Clements Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Clements Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does St Clements Nursing Home have?

There are 26 Single Rooms.

What are the Facilities & Services at St Clements Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Clements Nursing Home to the centre of Norwich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.