Review from K M (Friend of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience

While visiting a life-long friend I found the following - the staff are very friendly and professional. The accommodation is very good, clean and well maintained. The care of my friend was a 100% improvement on previous home experience.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. I will ensure your comments are shared amongst the staffing team at St Clements. We are glad that you are happy with the accommodation and how the nursing home is maintained.

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Review from Brenda M (Friend of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience

Since the resident has been here she has changed no end, happy, clean, eating more, mixing with other residents and talking more.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We are glad that you are pleased with the care that your loved one is receiving. We like to make our mealtimes a lovely experience and the residents at St Clements are involved with the activities within the home and really enjoy socialising.

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Review from Christopher S (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience

Ever since my father entered the care home following a period in the hospital, initially for respite and assessment, he himself has stated that he feels safe. What higher praise of the staff, the surroundings and care can there be from a 93-year-old man who suffers periods of confusion and anxiety.

Thanks to all the staff for helping dad feel safe.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We pride ourselves on the care that we offer and are glad that you are reassured that your loved one is safe. Thank you.

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Review from Andrew M (Son of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience

Very happy with my mother's care at the home. She is very happy here. Food is very good, the staff are superb and I could ask no more from them.

Reply from St Manager at St Clements Nursing Home

Thank you for your review, its always lovely to get such good feedback. I will ensure all of the departments in the home are informed. Thank you.

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Review from Andrew R (Son of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience

My mum has been at St Clements for just over 3 months following the unexpected passing of my dad who was her carer. She has settled in well and has a nice quiet room with a large bathroom which has helped with her cleanliness and toilet routines. The staff and nursing care have been attentive to her

needs and supported her well as her dementia has adjusted to her new environment and routines. There have been some wonderful activities including a donkey visit, building an insect home, puzzles and bakery challenges to name just a few and the food options have been accommodating of a gluten-free diet. The home recently organised a Christmas party that was well attended and a lovely afternoon was had by all with music and a buffet. Special thanks to the Hospitality Manager and the Entertainment Manager who always pull out the stops! Living in the city I am very happy that my mum is in a safe and comfortable environment where she is she is cared for and well looked after.

Reply from Manager, Home Manager at St Clements Nursing Home

Thank you for your review, I will endeavour to pass on your appreciation to all the team that are involved with your mum's care.

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Review from H S (Sister of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience

I must congratulate the staff of St Clements Nursing Home on their ongoing care of my sister. She has been there a while now and the standard of care has remained excellent. Her environment and food are really good but even more importantly she is treated with dignity and understanding, empathy and

care. There are a lot of activities on offer and efforts are made to encourage her involvement. There is also excellent medical care by the home team and GP, optometrist and dental care when necessary.

Reply from St Manager at St Clements Nursing Home

Thank you for your review. We continue to encourage residents to take part in the activities in the home as it is so beneficial to their wellbeing.

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Review from Michael B (Resident) assisted by family/friend published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience

The staff are kind and very helpful at all times.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your positive review, I endeavour to share your kind words with the staff at St Clements. Thank you.

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Review from Evelyn M (Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience

I am enjoying it here.

Reply from St Manager, Home Manager at St Clements Nursing Home

We are glad you are enjoying your time with us. Thank you for your positive feedback.

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Review from Pauline H (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience

During the fourteen months Dad was a resident in St Clements he, as well as us felt he was safe and very well cared for. The home always feels very welcoming and looks clean and fresh, this includes all public areas as well as private rooms. The manageress and all the staff make time to chat and listen

to residents and visitors. If any problem arises it is soon resolved. I wouldn't hesitate in recommending St Clements to anyone in need of som extra support and care.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. I will be sharing this with the staffing team. We work very hard to ensure all of our residents and their families are welcomed and ensure that we involve you all in the day-to-day activities of the home. We also ensure that the home looks clean and tidy in all areas.

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Review from Graham R (Son of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience

Our late father/father-in-law died at St Clements on 21/09/2023. We wish to express our thanks to each and every member of the staff for their loving care, kindness and respect to our loved one. Our father spent 14 months living at St Clements and made many new friends in that time. It was a great comfort

for us to know he had superb nursing care throughout his stay. Thank you.

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Review from Marion A (Wife of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience

My husband has resided in St Clements Nursing Home since August 2017. My family and I could not wish for better care. All aspects of the home are exemplary from management through to cleaning staff. Medical staff are on the ball. My husband is on a soft diet and his meals are presented with care and

attention to look appetising. Thank you to everyone.

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Review from Pamela D (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience

Our loved one has been in St Clements since September 2017. This facility is brilliant! We can rest easy knowing they are responsible for all our loved one's needs. We wouldn't want him to be anywhere else. Thanks to all.

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Review from Kim T (Daughter-in-law of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience

The manageress and all of the amazing staff made my mother-in-law's stay comfortable and extremely settled. The room was beautiful, very clean and my mother-in-law was very happy and cared for with compassion and dignity. All of the staff were very polite and friendly and helpful, making our sad times

far more bearable and helping every step of the way. A huge thank you to everyone.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you so much for your review. We are glad that you were happy with the care that your mother in-law received during her stay with us. I will ensure that the staff are advised of your kind words.

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Review from B L (Wife of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience

The care home comes across as loving and inclusive. All staff acknowledge and greet you with a smile. When we raise any concerns, they always listen and react positively. They clearly work hard and with great imagination to keep the residents happy and stimulated. The lounge is always full of chat and

laughter.

Reply from , Home Manager at St Clements Nursing Home

Thank you for your recent review of St Clements. We continue to work with the residents to ensure that they are included in any activities that take part in the home. As mentioned, the lounge is always full of chat and laughter, and this is because the residents are engaged in the activities taking place.

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Review from Helen S (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience

St Clements definitely feels like a home-from-home. My dad, who is a resident there, was treated recently to a party by the staff for both him and my mum, who were celebrating their 61st Wedding Anniversary. The home pulled out all the stops! All our family were welcomed (and there are a lot of us,

so the occasion felt so special), with decorations and an amazing spread of food. There was even a magnificent cake for the day.
St Clements has always felt homely, friendly and welcoming. Thank you for taking care of my dad.

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Review from Michael J (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

It was my mother's 90th birthday; she did not want a party, so, myself, my sister and my wife went along to spend time with her. When we got there, we were offered tea and coffee in the sitting room, which had been decorated with 90th birthday balloons and banners. The chef brought out two stands with

sandwiches and cakes on them. Best afternoon tea any of us have had, and Mum was so happy with it. Thanks to the caring staff. Brilliant home.

Reply from , Home Manager at St Clements Nursing Home

Thank you for your review; we are so glad that you had a lovely afternoon tea and that you were able to celebrate this occasion together.

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Review from David K (Friend of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience

We found the staff very friendly and caring to all residents. The building was very clean and well-maintained. The interaction between staff and residents and staff to staff was extremely positive. All visitors were treated very well and thoughtfully.

Reply from , Home Manager at St Clements Nursing Home

Thank you for your review, and we are glad that you are happy with the service and that you felt the interaction between staff and residents was positive.

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Review from Mary B (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience

From the first day Dad moved in, he has received exemplary care from all the staff. Nothing is too much trouble, and everyone seems willing to go the extra mile to make Dad feel at home, from the management, activities team, nurses/carers to the domiciliary/kitchen staff. The meals are presented beautifully,

with alternatives always offered. The whole ethos of St Clements is centred around providing excellent care and kindness to make each individual feel special. As a family, we thank them most sincerely for that.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your positive review. At St Clements, we pride ourselves on offering the highest standard of person-centred care, and we love taking care of both your dad and your family.

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Review from Maria W (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience

A sophisticated nursing environment that feels like stepping into your own home. An elegant and relaxing communal lounge area where residents and their family members can unwind and look out on the beautiful garden area. A fantastic team of lovely, welcoming staff where nothing is too much trouble.

An enthusiastic, visible manager who takes time to interact with each resident, checking on their well-being and making for feedback throughout the day and engaging with family members. This home prides itself on cleanliness, care and attention to detail. Nurses are always on hand to give updates to relatives and provide expert medical care.

Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review of St Clements Nursing Home. We are glad that you are happy with all aspects of the home and the care we provide. I will ensure all of the staff get to read your review. Thank you again.

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Review from Gillian S (Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience

Very caring staff and everything was very clean.
Food was apparently good, although tea was genuinely poor.

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St Clements Nursing Home

Care Provided by St Clements Nursing Home

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Funding & Fees Guide for St Clements Nursing Home

Facilities