St Clements Nursing Home

170 St Clements Hill, Norwich NR3 4DG
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9.9 99 Reviews
  • St Clements Nursing Home, Norwich
St Clements Nursing Home is registered for twenty-six older people, employing a team of staff skilled in person-centred nursing and dementia care.

The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being.

Commitments to quality and good care practice are on-going, with the provider being keen to incorporate any innovative new methods where possible.

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Care Provided by St Clements Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for St Clements Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300

  • * Subject to assessment
  • (these prices are only a guideline, please contact St Clements Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

St Clements Nursing Home Reviews (99)

Total of 99, showing 61-80
9.9

St Clements Nursing Home has a Review Score of 9.9 (9.907) out of 10, based on 34 reviews in the last 2 years. Over all time St Clements Nursing Home has 99 reviews.

Overall Experience

  • 75
  • 22
  • 2
  • 0
  • 0

Date Published

99
2
19
33
66

Review from J R (Wife of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be lovely to come here normal time but with Covid not good. I would like to know when he's ill and told of any problems.

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Review from Steve W (Son of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. Dad seems happy with the staff and the way he is treated. Bring toiletries in, which he never seems to get.

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Review from A G (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way my mum is being looked after. When I leave her, I have peace of mind she is in good hands.

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Review from Sheila (Wife of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good. Nursing is very good. Food is very good. Needs extra carers to give more time for care. Changes in managers are very upsetting. My husband has been here over two years and many managers.

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Review from Carol B (Daughter of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here almost 4 months and is very well cared for. The staff are kind and friendly. Family and friends are welcomed and treated courteously.

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Review from J G (Son-in-law of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot be more pleased with the way mum is being cared for. The manager and staff are wonderful, nothing is too much trouble. I know that mum is happy and contented being at St. Clements and we cannot thank them enough.

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Review from Jennie B (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of St Clements Nursing Home has been fantastic. Since my dad arrived for end of life care, all the staff have been welcoming, informative, productive and caring towards my dad and us as a family. Previously, my dad was at another nursing home but since coming to St Clements, I finally
feel people are caring for him and his needs are being met.
I would recommend St Clements to anyone.

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Review from Amanda D (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to St Clements, 4 weeks ago, all we have seen is kindness from all the staff and management. My mother has always been a very independent lady with strong opinions but we feel this could not have been handled better. She is happy, safe, clean and comfortable and always treated with
the utmost respect and dignity (and with humour). At this stage in mum's life, we could ask for no more.

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Review from Ian G (Son of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to St. Clements Nursing Home after leaving the hospital. What a great choice. As soon as we entered the home, everyone was so welcoming and friendly. Dad is happy there. It is a very clean home and I would highly recommend it.

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Review from David S (Son of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of St Clements Nursing Home for over two years, following a stroke and was looked after superbly. Being confined to bed for most of the time, she never suffered from bed sores during her stay and was always kept comfortable and clean, as she was incapable of doing anything herself.
I cannot speak highly enough of the staff and the way the home was managed, the level of care was excellent and the friendliness and warmth of the staff really did make it feel like a home and not an institution. Particularly, how the staff welcomed and looked after my dad when he visited every day. Sadly, my mum passed away at the end of October this year and the end of life care she received was first class and delivered with dignity. I cannot thank the staff enough, fantastic.

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Review from Paul S (Son of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care of the highest quality at the home.
She was treated with dignity and made very comfortable. The staff had a professional approach and all my visiting family were made very welcome.

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Review from Susan W (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only at St Clements for a short time for end of life care. From my first phone conversation with the manager, to my dad's final moments we were treated with kindness, compassion and respect. This was hugely important at such a sad time - a huge thank you to all the staff.

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Review from V W (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very welcoming, open, friendly with genuine care for the residents by the staff and management. I have seen a marked improvement in the home under the new manager, and she has drastically changed things for the better, appearance of the home, while maintaining the quality of care for each
resident.

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Review from Christina M (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the warm and friendly welcome I first received from the Manager, when I arrived to see my mother at St Clements Nursing Home, to the exceptionally attentive and thoughtful carers that I encountered over the following 5 weeks, I have been very impressed and touched. Nothing ever seemed to be too
much trouble and the time spent with Mummy, both at mealtimes and in looking after her personal needs were never skimped. I had absolute faith in the care she was receiving, all the time she was there.

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Review from Miriam B (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm pleased with the care my mum is receiving. Staff are helpful and friendly and my mum is happy since moving in.

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Review from Marilyn C (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in St Clements for 5 weeks. We have no complaints so far. All the staff are very nice and welcoming and mum seems settled. On occasions, they seem short staffed but do their very best. We would have no problem recommending this care home.

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Review from Hannah B (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Things have got better with the new management.

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Review from J S (Husband of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Clements is a lovely home. All the staff and management are always very friendly and caring and always go and do extra things for every resident, including my darling wife. I cannot thank them all enough for everything they do.
Well done to everyone involved at St Clements.

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Review from Geogina H (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved to St Clements in May 2016 with multiple medical conditions. Care home staff were willing to be trained on CPD dialysis, where renal staff at hospital oversaw training and visited regularly. The care home staff made my mum feel welcome and helped her and her visiting family settle into
her new home and new routine. My mum was only expected to live a few months before arriving in the care home but with their close observations, kindness, and patience and support of external medical teams, she surprised everyone by living far longer than expected. In her time there the staff made the last chapter in my mum's life as good as could be expected, and in many cases beyond expectations. Mum passed peacefully in July 2017.

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Review from Maxine B (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Father has only been here just over a week, but seems well looked after.

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for St Clements Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for St Clements Nursing Home is calculated as follows: ( (371 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 407 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Clements Nursing Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Steve

Steve Dixon

Job Title: Home Manager

I have been a nurse since 1984. I returned to practice in 2019. I began working for Kingsley as a unit manager in 2023. I progressed to Deputy Manager at the same home and moved to St Clement's as the Home Manager in September. St Clements Care Home is a lovely, friendly home with a very warm atmosphere and a superb team that offers exceptional care to our residents.


When not working I enjoy fishing, spending time with my wife and our extended family, and our two beloved dogs.


Tracy

Tracy Groom

Job Title: Wellbeing Co-ordinator

Joined: 2022

Tracy has extensive experience in childcare as a nanny in Canada and at a private nursery. She joined St. Clements in September 2022, finding her work supporting the residents to be both rewarding and productive. Tracy enjoys the variety and fulfilment of each day's work.


Tracy

Tracy Daoudi

Job Title: Head Housekeeper

I started working for Kingsley Healthcare 6 years ago as a laundry assistant and I am now proud of being the Head Housekeeper at St Clement's. I take pride in my work and making sure that the home is clean and smelling fresh. St Clements is a happy home with a very pleasant team, we all work together for the benefit of the residents.


I am a mum of four children, we enjoy spending time together and going out as a family. I like travelling when I can.