St Clements Nursing Home

170 St Clements Hill, Norwich NR3 4DG
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9.9 99 Reviews
  • St Clements Nursing Home, Norwich
St Clements Nursing Home is registered for twenty-six older people, employing a team of staff skilled in person-centred nursing and dementia care.

The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being.

Commitments to quality and good care practice are on-going, with the provider being keen to incorporate any innovative new methods where possible.

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Care Provided by St Clements Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for St Clements Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300

  • * Subject to assessment
  • (these prices are only a guideline, please contact St Clements Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

St Clements Nursing Home Reviews (99)

Total of 99, showing 81-99
9.9

St Clements Nursing Home has a Review Score of 9.9 (9.907) out of 10, based on 34 reviews in the last 2 years. Over all time St Clements Nursing Home has 99 reviews.

Overall Experience

  • 75
  • 22
  • 2
  • 0
  • 0

Date Published

99
2
19
33
66

Review from Doris (Resident) assisted by family/friend published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints. The staff are very good. Someone always come if I press the buzzer in a very short time.
The food is very good more if I want it. I have been very ill over the past three weeks with a chest infection but nothing was too much trouble and the staff were very caring towards me at
all times, they looked after me very well.
I would recommend anyone to come here it is very much a home from home feel.

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Review from Mark C (Son of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and affection shown by all the staff members to my father and to all the family during the last few days before he passed away was excellent, and above what we could have expected.


During the eleven months my father stayed at St Clements Nursing Home he was always treated with care, love

and respect. We have nothing but praise for all of the staff.

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Review from Eddie J (Son of Resident) published on 12 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at St Clements for 2 months. When we brought her from London, she was unable to care for herself with severe dementia and aged 95. Now she has improved greatly and eating again. The staff at St Clements have been excellent, caring, professional and treating their residents with dignity.

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Review from Kim M (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Clements Nursing Home is a friendly and well-run home. The staff are competent and caring to residents and family members alike. I have visited my mother daily for the last 4 1/2 years and in all this time the high standards of care and compassion have been maintained.

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Review from Louise J (Granddaughter of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother was in this homes care for 2 years, she came from another nursing home locally - when she arrived at St Clements she was treated with kindness dignity and respect. She also gained good weight whilst as your home and enjoyed the food. Myself and my family always found the staff welcoming
and friendly.


During the last few days of grandma's care (she died at the home) the staff were fantastic and went over and above the standard and care needed. My grandmother died peacefully with her family by her bed and in a dignified pain-free way - thank you staff at St Clements.


Reply from Maria Mathew, Home Manager at St Clements Nursing Home

Thank you very much for your lovely comment. We miss you all and please do visit us anytime as you are still part of our family.


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Review from Christine O (Partner of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring carers.

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Review from Patrick R (Husband of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You need more women carers.

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Review from Kenneth S (Husband of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come and visit my wife every day. I really like to spend my time with my wife and St Clements. I am really thankful to all the staff at St Clements, they are very good and kind.

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Review from Jane H (Daughter of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home manages to combine real compassion with professional care. The Manager is always available and all the staff genuinely care about the people they are looking after. My mother was treated with dignity and warmth. Our family is very grateful for the care she received particularly in her last
hours.

Reply from Maria Mathew, Home Manager at St Clements Nursing Home

Thank you very much Jane for your feedback.


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Review from Susan B (Daughter of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to find a space at St Clements. Mum is so well looked after and cared for. It is as if she is part of one big happy family. Mum is as happy and content as she can be. Thank you to everyone at St Clements.

Reply from Maria Mathew, Home Manager at St Clements Nursing Home

Thank you for your feedback about our home. We are a big family and you are also part of our family with your mum.


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Review from Ian D (Friend of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and communication is good, not always easy to understand the foreign speaking carers, but they seem good at their job. As always a bit understaffed.

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Review from Esther (Granddaughter of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are very caring. Probably a bit understaffed, but staff turnover is low, which is a great thing, as it means time to build relationships and they all know my granddad quite well.

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Review from Sharon M (Granddaughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been in St Clements for 18 months and is very content and happy with her care. She is treated like part of the family. All the care staff are friendly and compassionate to both my grandmother and her family. The home is clean and tidy with a good old fashioned home cooking which nan
enjoys. Nan feels safe and very happy.

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Review from V S (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and staff are excellent. Very peaceful and relaxing environment.

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Review from J F (Wife of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in St Clements for a short time, but in that time he was looked after very well. The staff were very caring and respectful, they were very helpful to me and my family.

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Review from A B (Son of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers constantly in touch with Mum. Her comfort always a concern. Room alterations never too much trouble to meet changing needs. Meals are nutritious, wholesome and interesting. The room is as homely as it could be and encourages a relaxed atmosphere while maintaining a hygiene without appearing clinical.
Activities understandably limited considering great age and dementia, hence the "satisfactory" rating. This home is a very good place to be if needing their specialist care.

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Review from K S (Husband of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after.

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Review from Josephine P (Daughter of Resident) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Clements is warm and a friendly nursing home. The staff are always welcoming to visitors and offer a hot drink. Mum is kept clean and tidy as a whole and always has drinks within her reach. The manager is very good and always approachable, she is contactable at any time. Since mum has been there
they have got her out of bed and into a chair on most days, a vast improvement on the previous home.

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Review from Catherine C (Wife of Resident) published on 11 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run very well, not worried at all. The manager is always ready to help with information, the carers are very good at what they do for the residents. They are very helpful, well mannered and polite. I have not worried about my husband in the home at all, he has 24 hour care all the time.
I like everything about the home and all the management and carers. Thank you.

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for St Clements Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for St Clements Nursing Home is calculated as follows: ( (371 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 407 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Clements Nursing Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Steve

Steve Dixon

Job Title: Home Manager

I have been a nurse since 1984. I returned to practice in 2019. I began working for Kingsley as a unit manager in 2023. I progressed to Deputy Manager at the same home and moved to St Clement's as the Home Manager in September. St Clements Care Home is a lovely, friendly home with a very warm atmosphere and a superb team that offers exceptional care to our residents.


When not working I enjoy fishing, spending time with my wife and our extended family, and our two beloved dogs.


Tracy

Tracy Groom

Job Title: Wellbeing Co-ordinator

Joined: 2022

Tracy has extensive experience in childcare as a nanny in Canada and at a private nursery. She joined St. Clements in September 2022, finding her work supporting the residents to be both rewarding and productive. Tracy enjoys the variety and fulfilment of each day's work.


Tracy

Tracy Daoudi

Job Title: Head Housekeeper

I started working for Kingsley Healthcare 6 years ago as a laundry assistant and I am now proud of being the Head Housekeeper at St Clement's. I take pride in my work and making sure that the home is clean and smelling fresh. St Clements is a happy home with a very pleasant team, we all work together for the benefit of the residents.


I am a mum of four children, we enjoy spending time together and going out as a family. I like travelling when I can.