Diamond House

Bennett Street, Downham Market PE38 9EJ
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9.8 40 Reviews
  • Diamond House, Downham Market
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Care Provided by Diamond House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Diamond House Care Home Ltd
  • Person in charge
  • Tracy Pope (Manager)
  • Admission Criteria
    • Ages 59+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Diamond House Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Diamond House understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


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Diamond House Reviews (40)

Total of 40, showing 21-40
9.8

Diamond House has a Review Score of 9.8 (9.750) out of 10, based on 13 reviews in the last 2 years. Over all time Diamond House has 40 reviews.

Overall Experience

  • 34
  • 6
  • 0
  • 0
  • 0

Date Published

40
0
7
13
27

Review from Jean L (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently died in Diamond House having lived there for just over a year. The level of care given by every member of staff was exceptional. She was treated with dignity and respect. Nothing was too much trouble and no problem was too small to sort. All staff responded quickly and appropriately
to her changing needs and her comfort and wellbeing were always the main priority.
There is a lovely, homely feel to Diamond House and I am very grateful that my mum was able to live there, cherished and cared for by such an amazing team of people.

Reply from Carly Stannard, Home Manager at Diamond House

It was an absolute pleasure to care for your mother, she was an absolutely amazing lady missed by us all.


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Review from K S (Granddaughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather is receiving lovely care, he enjoys being here very much. He loves that staff are genuinely interested in his life and he is very happy there.

Reply from Carly Stannard, Home Manager at Diamond House

Thank you for your kind review, so happy your grandfather is happy with his care.
Carly


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Review from L C (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been so well cared for by the team at Diamond House Care Home.
Staff have worked so hard through the pandemic to keep our loved ones safe. Always a smile for everyone.

Reply from Carly Stannard, Home Manager at Diamond House

Thankyou for your kind review, its a pleasure to care for your Mother.


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Review from Pat L (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Diamond House. She has been for nearly three years. I and my father cannot praise the staff and manageress enough. They have got through the last year and kept the residents safe. Mum went through a bad patch with her health but with everyone's patience and kindness, she is
now looking very healthy again. I would strongly recommend Diamond House to anyone needing extra care.

Reply from Sandra Bishop, Regional Manager at Diamond House

Thank you for taking the time to review the care offered at Diamond House, this last year has been very challenging for all staff and residents, and I am delighted that you are happy with the care mum receives, thank you.


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Review from Marion F (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Diamond House has been a wonderful place for my elderly mother to live in these past six months. She arrived in the middle of the Covid restrictions and therefore was unable to have any visitors. The staff were so kind and caring towards her and when speaking to my mother on the phone she was obviously
settled, which is great credit to all the staff in such difficult times. She is obviously in a very safe and caring environment.
When I ring nothing is too much trouble and all requests are met with a friendly and helpful response.
I would thoroughly recommend this home.

Reply from Sandra Bishop, Regional Manager at Diamond House

Thank you for taking the time to review Diamond House, we are very happy that you and mum are pleased with the care offered at the home especially in these challenging times.


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Review from Anne L (Wife of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Diamond House for over 2 years. The standard of care is excellent. The rooms are very comfortable and kept very clean.
The dining room is very attractive and the food excellent.
Wouldn’t want my husband to be anywhere else.

Reply from Carly Stannard, Home Manager at Diamond House

Thank you for your kind comments, we take pride in providing the best possible care for our residents and are glad that you are so happy with the service we provide to your husband.


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Review from Jeanette L (Friend of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings, happy friendly staff and food looked delicious. I was made to feel welcome, outside area is nice with plants and flowers, talked to some of the people that live here all seemed happy. Overall looked very clean and tidy.

Reply from Carly Stannard, Home Manager at Diamond House

I am really pleased that you enjoyed your visit to Diamond House and that your husband is so happy with the care he receives.


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Review from Chris W (Niece of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Diamond House are brilliant at caring for my aunt, from the manager to the youngest carer. At 95 my aunt is happy and content, anytime she takes a turn for the worst, help is always at hand. She is eating and sleeping better than ever. Thanks to a great team.

Reply from Diamond Home Manager, Home Manager at Diamond House

Thank you for the kind review Chris! We adore your Aunt!


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Review from Keith B (Son of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing the local care homes we requested Diamond House, and we were lucky that a place was available.
The locality, premises and staff have all been excellent for my mother's needs.

Reply from Diamond Home Manager, Home Manager at Diamond House

Thank you for the lovely review, Keith. We were lucky you chose us.


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Review from Kim H (Daughter of Resident) published on 21 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Diamond House provided the most loving and caring support for my mother over her 4 years at the home. Even when busy they found time for Mum to ensure she was comfortable, clean and nourished. The home provided regular entertainment to ensure the residents were stimulated. The quality of the food was
good and the rooms were well maintained and regularly painted. The staff cared for Mum as a valued individual even though the dementia had taken so much away from her. They were always patient and kind. Their treatment was the same with everyone as I witnessed over the years and numerous visits. The staff really seem to enjoy and be proud of their work - they seem to feel valued and that is so important. Some staff have left over the period that Mum was in the home but the good ones have come back again discovering how much better Diamond House is compared to other settings.

Reply from Diamond Home Manager, Home Manager at Diamond House

Thank you so much Kim, for your lovely review. Your mum was a celebrity within the home and all who came to visit loved her just as we did. Please come and visit us and don't be strangers.


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Review from Terence H (Husband of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been giving loving care during her stay. All the staff have treated her with love and dignity.

Reply from Natalie, Home Manager at Diamond House

Thank you Terry for your kind words. We will miss her very much. Don't be a stranger and keep in touch.


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Review from Elaine C (Daughter of Resident) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Diamond House for the last years of her life suffering with Alzheimer's. It truly is a home, we were always so welcome when visiting and the residents treated with such affection and respect. Mum had many happy hours there and we were impressed with the cleanliness and excellent
food.
My mother's end of life care was exemplary. She was treated with compassion and respect to the very end and any medical needs she had were quickly addressed. My family were able to be with her whenever possible and we were so comforted by the calm and peaceful environment made by the staff and their tender care of my mother. Nothing was too much trouble either for her or us.
This is a home to be proud of and everyone on the team there are to be congratulated. I would have no hesitation in advising anyone in our position to put a loved one into care at Diamond House.

Reply from Natalie Wright, Home Manager at Diamond House

Thank you so much for your lovely review Elaine. Your mum was very special to us and I remember when I first came to Diamond house, she was the first lady I spoke with and had me in stitches of laughter. We were so lucky to have you all as part of the family and she will be missed dearly. Please keep in touch.


Home manager


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Review from Colin J (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment and care provided by the staff at Diamond House has been wonderful. Nothing is too much trouble. Myself and family would like to thank everybody at Diamond House for their dedication, professionalism and sense of humour.

Reply from Diamond Home Manager, Home Manager at Diamond House

Thank you, Colin, we feel blessed to have been given the honour to care for your loved one.


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Review from Wendy E (Friend of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect place, can not recommend it more highly. If I had a choice as her LPA, she would still be in Diamond House. The staff give excellent, perfect and respectful care. Far and beyond any other home I have seen and used for my own mother in a different area. Perfection is rare but they have managed
it. Thank you to all staff for the happy memories of this home. It will never be forgotten by me. Excellent A1**** For Diamond House.

Reply from Natalie, Home Manager at Diamond House

Hi Wendy, Thank you so much for your beautiful review. We will miss you both so much. You will always be in our memories.


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Review from Rachel H (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only at Diamond House for 1 week, he was thoroughly looked after in that time, the staff were faultless in there care for him. At the end the end of life care was brilliant, the staff also took time out to make sure us as the family were ok, bringing us lots of cups of tea. If you need to
go into a home choose Diamond House you won't regret it.

Reply from N.Wright, Home Manager at Diamond House

Thank you for your kind review. We got to know your dad well in such a short space of time. He will be missed.


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Review from Deb N (Daughter of Resident) published on 14 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Diamond House for the last 2 years of his life, unfortunately, he died peacefully on 4th Sept 2017. The manager and her team could not have done more to help myself and my family through what is a difficult time. The care compassion and love all the staff gave was amazing. Dads comfort
and dignity were their highest priority and nothing was too much I cannot fault the care given.


I highly recommend this home, yes it needs some new chairs and the team are working on that but the most important factor is the staff and they are the best. Thank you to the manager and the team and keep up the amazing work you are doing.


Reply from Natalie Wright, Home Manager at Diamond House

Thank you so much Deb. You all meant so much to us and will be greatly missed.


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Review from J M (Relative of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been in this home for more than 9 years. Food appears to be of good quality. Drinks are always available with staff to assist where necessary.
My relative is clean and well cared for. Privacy is respected.
Staff appear to have a genuine regard for my relative.

Reply from Natalie Wright, Home Manager at Diamond House

Thank you for your kind review. We all have a genuine regard for all our residents and we hope you and your relative continue to be happy with the service we provide.


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Review from Christine S (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Diamond House is the second care home my mum has been a resident in, so I am able to make a comparison.
The most important asset a care home can have, in my opinion, is good staff.
Diamond don't have good staff, they have excellent staff!
Caring, compassionate, efficient and jolly.
I visit every
day and see regular entertainment, lovely food and happy residents.
Indeed, my mum seems ten years younger in only a short period of living there and has begun to laugh again. Wonderful!

Reply from Natalie Wright, Home manager at Diamond House

Thank you so much Christine for the wonderful review. We are equally as happy to have your mum join us. She is a ray of sunshine for our home and we love having you all with us!


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Review from M B (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the three years my mother has been resident, I have no complaints about her care or treatment. I have been really lucky to find such a good care home.

Reply from Natalie Wright, Home Manager at Diamond House

Thank you for your lovely review. We are a proud care home with wonderful residents and staff. As always, if there is anything, our door is always open.


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Review from J B (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care for my dad. I know it's been a struggle for all. Staff have been very good with him. I think it would be great if more activities could be done for him. This would make him more at home. Things can only get better with time and medication.

Reply from Natalie Wright, Home Manager at Diamond House

Thank you Jane, for your kind review. We feel lucky to have been chosen to support your dad and it takes time to settle into a new home for some. We are happy to offer more activities. Our sit down together has highlighted the need for one to one activities, which we can gladly offer and have started. As previously discussed, we have an open door policy so if there are any concerns or worries, please feel free to come in anytime.


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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Diamond House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Diamond House is calculated as follows: ( (120 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 152 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Diamond House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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