Review from D D (Daughter-in-law of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience

All the staff are friendly and very caring people. Always happy to help when help is needed. Mother-in-law is made to feel at home at all times. Rooms kept clean and tidy at all times!

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Review from D P (Husband of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience

My comments in this review reflect that the home has been under covid-19 restrictions since March 2019. During this period Dussindale has had a few outbreaks of the virus and sadly lost some residents, as expected morale amongst the residents is reflective of isolation, they have had to endure which

is fairly low. Dussindale does have a high turnover of carers subsequently the level of care does fluctuate, the workload is very demanding and unfortunately one or two of the most experienced and senior carers have left. At the moment the home has a high percentage of young carers; some of whom are indifferent and lack empathy with residents. These could be reasons for workloads or lack of experience. This could be mitigated by having senior carers daily on each floor. The level of care over weekends is noticeably different to that during the week, everything seems to take that much longer to complete, this could be due to staffing levels or poor supervision. The management work extremely hard under difficult conditions to maintain standards, they have been extremely diligent in keeping the home and the residents safe and secure.

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Review from Gillian C (Wife of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

My husband is looked after extremely well here and deals with his sometimes odd behaviour well and are very patient with him. Staff always helpful and understanding even in times of stress. Food good, accommodation clean and large enough so the room doesn't feel just like a bedroom.

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Review from Michael E (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience

I find that the home is always clean and tidy, and the staff are always friendly and very helpful.

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Review from Benjamin W (Son of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience

My mother has been in Dussindale Park Care Home for 6 weeks following a major stroke in October 2020. She has settled in well and has a very nice spacious room on the ground floor. She is being very well looked after by all the nurses and seems happy with the care and attention she is getting. The nurses

are all very kind and helpful and she likes them all. They are pleased with her progress and are encouraging her to eat and drink more orally. It will be good when she can have speech therapy and physiotherapy. Hopefully, this will be possible soon as had to be stopped during the pandemic. I am happy that she is in a nice home where the staff are genuinely interested in helping my mother towards recovery. It is so good that visits are allowed and I hope that soon I will be able to visit my mother every day.

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Review from Christine M (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience

I was welcomed by a carer who put me through the procedure of the lateral covid test. I returned to my car and she told me to go inside for the result when it was ready. She was very friendly and efficient. Another lovely carer told me my mother was ready for me to see her. Mum had even had her hair

trimmed for my visits. I was taken with mum to a lounge and when the 30 minutes was up the carer came in and walked me back to the reception area then looked after mum taking her back to her room. I cannot fault my visit.

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Review from Jane C (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience

Unfortunately last May my mother required 24/7 care, which I couldn’t provide myself, so a place at Dussindale Park was found and since then me and my brother have been able to see her regularly with window visits, which was great as it was confusing for her at times but the staff have been very helpful

and caring towards her. All staff are very welcoming and the care provided has been good. I have been able to see her every week with a few exceptions when positive testing occurred but regular phone calls have been great with staff happy to take the time to take her the phone.

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Review from Kaylee A (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

Lovely clean friendly home. The staff are friendly, helpful and happy to help, answer any questions. Management are warm helpful and approachable, happy to help you with any concerns. So happy we found this home for our family member.

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Review from Helen D (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience

Staff friendly. Clean environment. Service users well cared for. Management and deputy are extremely helpful. Would not want my family member moved from this facility.

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Review from F B (Niece of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience

From the first difficult meeting with the manager and my aunt in hospital where she was shown respect and kindness while very distraught at the thought of going into a home. She has been treated with kindness by all members of staff who often put their heads round the door to say hello. They have done

all they can to settle my aunt, who has not always played ball with them. Her room is nice and the food good. This is a very well run care home.

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Review from A C (Wife of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

The staff at Dussindale Park cared for my late husband in a very caring and thoughtful way. It helped me to know that his last weeks of life were supported by very smiling and cheerful staff who could not have done more for him, looking after his needs so well, day and night.

Reply from Jasmine Pearson, Regional Sales & Marketing Co-ordinator at Dussindale Park Care Home

Thank you so much for your review. We really value your feedback and are happy to hear we could be help at a very difficult time.

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Review from Christine W (Sister of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience

My sister has been in this home for nearly 3 years and I am very happy with the care she gets. There have been problems for the past few months with the manager and lack of staff but I do feel that all staff have been extremely good and I have very few complaints. I am very happy with the new Manager,

a very caring person.

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Review from Michael B (Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience

All staff are so friendly, they have made me so happy and safe. Food is really nice and the rooms are kept very clean. The nurses have done a good job helping me to walk and treating my leg and foot, they are so caring. The carers are also very helpful and can't do enough.

Reply from Jasmine Pearson, Regional Sales & Marketing Co-ordinator at Dussindale Park Care Home

Thank you for your feedback. We are happy to hear you are content and pleased with the service you continue to receive at Dussindale Park.

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Review from Catherine H (Wife of Resident) published on 10 August 2018
Submitted via Postal Card • Report

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Extremely satisfied.

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Review from Debb (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience

My mother has been a resident since February, her needs are complex and she requires constant care and attention. I can honestly say that the staff here have been absolutely marvellous. The level of care and attention mum receives on a day to day basis is everything I'd hoped for and more. The staff's

care does not stop at my mum, they are so supportive and helpful to me too. I would not hesitate to recommend Dussindale Park, I trust this organisation with my precious mum and I know that they will continue to give her the very best of care until she passes. Thank you, Dussindale staff, for making this very difficult time as straightforward and as easy as it can be.

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Review from Valy J (Daughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience

I recently transferred my father from a care home to this one, and the transfer was handled extremely well. The Manager could not have been more helpful.
The relief to myself and his family was tremendous.
This is a purpose-built home and works very well for his particular needs.
I had lunch with

him yesterday, and the food was good and presented nicely, in the dining area.
The staff are polite and friendly.
It is difficult for anyone to go from being independent to needing care. However, I am recommending this nursing care home to all my friends, who, being middle-aged themselves, may also need to find provision for their parents the near future.

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Review from Alan H (Resident) published on 25 November 2017
Submitted via Postal Card • Report

Overall Experience

Most things are good. Some very good. The manageress is considerate and perspicacious. The only disappointment is when carers and nurses etc. (that you like) give their notice in and go to another place of work.

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Review from Fred S (Relative of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience

For a short time I worked for a local funeral director in the Lichfield area, and during that time visited numerous nursing homes. The first thing I noticed about Dussindale was that it had none of the smells I had come to associate with the homes. Everywhere it was clean and smelt fresh.
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were also very friendly and helpful. I feel that my wife's cousin is getting the best possible attention.

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Review from S S (Cousin of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience

I had not seen my cousin for almost four years and was really pleased to see how well he is.
He had been very ill for a long time, but now due to the care, he is receiving he is happy, contented and physically much improved. The home had a very pleasant welcoming atmosphere and did not have any unpleasant

smells (i.e urine) as in many homes.

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Review from Barbara T (Daughter of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience

My father suffered a stroke in August 2016 in a residential home. He had received respite care and had been very happy at Dussindale Park Care Home and that was where he wanted to return to for his care. The manager and her team which includes all ancillary staff are professional but show extreme kindness,

understanding, compassion and respect to not only my father but the family. We know we have their support at all times. I cannot fault their care of a very precious father and am extremely relieved that he is in their care and so well looked after. Thanks go to each and every member of Dussindale Park Care Home.

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Dussindale Park Care Home

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Funding & Fees Guide for Dussindale Park Care Home

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