Dussindale Park Care Home

26 Mary Chapman Close, Dussindale, Norwich NR7 0UD
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9.5 60 Reviews
  • Dussindale Park Care Home, Norwich
Dussindale Park Care Home is a fifty-capacity Countrywide Care Homes accommodation located in Norwich, suited to a wide range of elderly care and nursing needs.

The majority of rooms are en-suite and carers look to ensure that privacy and dignity of residents is always respected, while being available round-the-clock for any issues.

Respite, convalescent and palliative care are all available from Dussindale, which looks to support community needs in any way its carers' expertise enables.

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Care Provided by Dussindale Park Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Adina Radu (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Dussindale Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,331
    • Self-Funded Nursing Care from £1,476

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Dussindale Park Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Dussindale Park Care Home Reviews (60)

Total of 60, showing 41-60
9.5

Dussindale Park Care Home has a Review Score of 9.5 (9.479) out of 10, based on 12 reviews in the last 2 years. Over all time Dussindale Park Care Home has 60 reviews.

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Review from Giles A (Son of Resident) published on 15 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to this fine nursing home after her stays in hospital due to her continuing, acute medical and welfare needs. The admission process was smooth, caring & efficient. All the staff immediately welcomed and made her feel at home with particular thanks to the manager who conducted the
initial assessment at the hospital.


As the family, we were reassured and totally included, always feeling that we were part of this brilliant team involved in Mum's continuing medical care.


The range of activities available each week are superbly managed and the quality of the meals cannot be faulted.


We chose this nursing home due to its high compliance with the CQC recommend standards and felt that the accreditation received is well deserved. Most importantly this nursing home will provide for all Mum's future more complex needs in a dignified and loving environment.


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Review from Pat M (Friend of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I removed my friend from another nursing home as I was unhappy with her care.
Since arriving at Dussindale Park Care Home in March my friend's care has been excellent. They treat her with great respect tend to her needs and respect her wishes. My friend has vascular dementia. I can talk very freely
with the staff at all levels who are very kind and caring. The manager is also very approachable and integrates with the residents.

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Review from Thomas W (Brother of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review would read the same for any month as I have recommended this home on numerous occasions for the excellent dignified caring shown to varying categories of residents and where appropriate a welcome sense of humour by all of the staff from top to bottom (sorry for the "pun"). This month a resident
needed extreme extra planning, consideration and care (she is immobile). With excellent support on the day, she was able to attend her brother's funeral service and stay for refreshments and socialising with old friends.

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Review from C T (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and impressed with the home. The minute my mother is in pain or needs moving, the staff come in straight away to help. The food is very good. The meals are tasty and wholesome.

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Review from Julie N (Daughter of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is living in Dussindale Park nursing home as she is diabetic. She is mobile with capacity but needs monitoring after a nervous breakdown but she has a new lease of life now. There are activities to do and people to see for company. The staff are brilliant, as a cover myself, this is the first
thing I looked for. The home is clean with good food. I and my mother are very happy with her choice.

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Review from Maureen W (Daughter of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was in Dussindale Park for a short time and I cannot speak highly enough of the care Mum received. I always found the staff pleasant every time I visited and have trouble recommending Dussindale.

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Review from Molly B (Daughter of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my father's new situation of complete dependence, the staff and management are showing him great patience and kindness, as well as to me as I do my best to support him. The introduction of a key worker is a promising development, which we hope can lead to him regaining some sense of anatomy, as even
a small degree of independence can be very significant for him.

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Review from Jacqueline L (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has extremely complex needs and cannot speak or move of her own accord. The staff have made such a massive effort in getting to know her and what makes her happy. I feel she is incredibly well looked after and her needs are more than met.

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Review from Cynthia L (Sister of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister moved from her council flat to Dussindale Park Nursing Home, she hasn't looked back. She has completely changed, she is now so happy and has put on weight, from being very much under-weight, very thin and unwell with hospital/doctor visits.
Now she is healthy, gets on very well with
all staff, looks forward to having her hair done, mixing with people in the common room and joining in with sing-songs.
So overall my sister has changed, beyond all recognition, she she is so happy and cheerful. (My sister said to me "Why haven't I been here years ago?")

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Review from Annette T (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support shown by the manager and her team has been above and beyond all expectations. Mum went in for end of life care, as she was very ill plus she had dementia. Mum was not aware how ill she was and at times could be very difficult, wanting to come home and thought she was being held
against her will, she could be very demanding with no insight into her true condition.
All staff took this in their stride and were calm, patient and reassuring with her. At the very end when I called in to see her, I found her made comfortable in the day room with a member of staff holding her hand. The staff supported mum and me through a very difficult time. I have nothing but praise for them, they are worth their weight in gold.

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Review from A D (Wife of Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Dussindale 18 months and has found his time to be happy most of the time. He has a nice room with a nice view.

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Review from Howell (Wife of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Get on very well with management and all the staff.

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Review from R R (Wife of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in this nursing home and is well looked after. I don't have to worry as I know he is in good hands, he can't eat well but they go out of their way to find something he can manage, that's good caring to me.

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Review from Brian H (Son of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted at Dussindale in August 2014 he was a poor old thing having spent six weeks in hospital. I must say from the bottom of my heart without the love, compassion, professional caring the staff provided he would have not survived, but dad carried on till this present day. The home provide
24 hour care and that's what dad received. The cleanliness, food and drink, activities all warrant a special praise. Well done to the manager and her team. Well done.

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Review from Jane M (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I spoke to the manageress a dark cloud was lifted, with bad experiences and always fighting for my dad while in hospital, the first thing she did was to give me a cuddle. My dad was fully made a fuss of by all of the staff. At dad's passing we were given dignity. Just a shame we and
dad never got to know the lovely staff properly. Can't thank everyone enough.

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Review from Derek B (Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely modern home, well furnished and clean. Very friendly and competent manager who appeared to get things done. Well trained, personable, caring and interested staff.

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Review from Clive B (Son of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable and well equipped home. Caring and committed staff prepared to go the extra mile. Excellent manager inspired confidence in the facility.

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Review from Simon B (Son of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality facility is evident from the outset. Excellent quality of staff in terms of knowledge assistance, care and support. Top Manager of home very caring, involved and professional.

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Review from Keith C (Son of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers came in for a two week respite after having a fall at home. After initial concern form her she soon settled, thanks to the wonderful care team. My thanks to the manager and all her team.

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Review from Sidney E (Nephew of Resident) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been at Dussindale Park for a while now and is very well cared for. The staff are lovely and always have time to spare to sit and chat and it's a lovely place to visit.

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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Dussindale Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.479 for Dussindale Park Care Home is calculated as follows: ( (75 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dussindale Park Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Adina

Adina Radu

Job Title: Home Manager

Hello, my name is Adina and I have been serving as the Manager at Dussindale Park Nursing Home for the past six years.


In this role, I oversee the daily operations, ensuring that our residents receive the highest standard of care and support. My responsibilities include managing staff, coordinating with healthcare professionals, and maintaining compliance with health and safety regulations. I am dedicated to creating a welcoming and nurturing environment for both residents and staff, fostering a community where everyone feels valued and respected.