Ford Place

Ford Street, Thetford IP24 2EP
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9.9 107 Reviews
  • Ford Place, Thetford
Ford Place is a Grade II listed building set in idyllic grounds and situated in the market town of Thetford in the Breckland area of Norfolk. They provide first-class 24-hour nursing care for older residents and also offer short-term stays for respite care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they are ideally suited to meet your needs now, and in the future to ensure you get the most from your stay at Ford Place.

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Care Provided by Ford Place

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Silvia Nunes (Home Manager)
  • Admission Criteria
    • Assessment prior to admission
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Ford Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,645
    • Self-Funded Nursing Care £1,345 – £1,645
    • RESPITE Self-Funded Residential Care £1,345 – £1,645
    • RESPITE Self-Funded Nursing Care £1,345 – £1,645

  • The fees shown are exclusive of funded nursing care
  • (these prices are only a guideline, please contact Ford Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to visitors


  • Parking

  • Free, onsite parking available


Ford Place Reviews (107)

Total of 107, showing 1-20
9.9

Ford Place has a Review Score of 9.9 (9.862) out of 10, based on 31 reviews in the last 2 years. Over all time Ford Place has 107 reviews.

Overall Experience

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Date Published

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Review from Lisa B (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Ford Place for almost 2 months and sadly passed away yesterday. I cannot praise the care home enough. The staff were lovely and friendly and were very accommodating. He was kept comfortable until the end, and was treated with such dignity during his passing.

Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place

Thank you for your kind words. We're grateful for your appreciation and pleased that our team provided comfort, dignity, and support during your dad's time with us.


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Review from J P (Father-in-law of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law stayed at Ford Place Thetford during end-of-life care. From the start of his care in December to the 18th February when he passed the staff were outstanding. The manager was attentive and supportive in every situation we went through. The home administrator was so genuinely caring and
supportive throughout the whole time of his care. The nurses were so compassionate and caring towards my father-in-law and they showed him dignity and respect until the very end. I will always be thankful to all of the staff at Ford Place for the outstanding care he received. I will always be thankful to the nurses for the respect and care they gave to him. His last hours of care from one of the nurses in particular will always be appreciated and remembered forever. I am so grateful for all the support and care from all the staff at Ford Place you are all truly amazing people.

Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place

Thank you for your thoughtful review. We are truly honoured to have cared for your father-in-law during this time and your appreciation of our team's compassion and support means so much to us.


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Review from Tracey G (Stepdaughter of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad was a resident at Ford Place Care Home in Thetford receiving end-of-life care. The staff were outstanding with the care he received and the support they gave me. The staff went above and beyond to care for my stepdad's needs every single day. He passed away on the 18th February and I was
so overwhelmed and appreciative of the care, support and compassion the nurse who cared for him in the last hours of his life showed to myself, my aunt and my stepdad. I will always be thankful for choosing this home to care for my stepdad as the staff here are all so genuinely caring and I will miss seeing their happy inviting faces every day.

Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place

Thank you for sharing your experience. We're happy to have provided such care for your stepdad and supported your family. Your appreciation for our staff's compassion means so much.


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Review from Beverley B (Niece of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is such a friendly family establishment always happy to help and has very caring staff l as a visitor feel l can treat the home as home from home and can take my aunt out whenever she wants to go out

Reply from Ruth French, Director at Ford Place

Thank you so much for sharing your lovely review of Ford Place. We pride ourselves on being family-friendly and we are so pleased it is providing a home-from-home experience.


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Review from Michelle D (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Ford Place for 10 days of palliative care. She was made very comfortable in the short time she was there. The manager and staff went above and beyond their ability to care for my mum. Also made time to talk to us explaining everything as mum's care went along. Thank you.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking a moment to leave us such a warm and positive review. Your feedback means a great deal to us and we will be sure to share your comments with the team. Best wishes.


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Review from M W (Son of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent her last 2 years in Ford Place on end of life care. She received excellent and dignified care during this time. I cannot praise the staff at the home enough. They treated mum with kindness, care and consideration through difficult times. The manager and staff were always there for us
and extremely professional and helpful. Mother enjoyed the outside and fresh air, so the setting of lawns, a river and abundant wildlife were very therapeutic. Thank you to the team, you should be proud of yourselves.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for submitting such a warm and positive review for Ford Place. Your comments mean a great deal to us and we will be sure to share them with the staff team at the home. Warm regards.


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Review from Hermione B (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Ford Place in 2003 and I think has been the longest resident in this care home, this is testament alone to the care and consideration the staff have for the residents. Mum didn't have too much to look forward to but she was always greeted with a kind and friendly face and this I am sure
brightened her day. A few of the staff had been at the home for as long as my mum and they became her family and friends, this was the reason we decided to have her wake at Ford Place so the staff could also celebrate her life with us. I wasn't sure how this would be taken when I mentioned it but was so pleased when the managers said it would be an honour to host such an occasion.
Myself and my brother and also mum's late husband cannot thank the staff enough for their wonderful care of my late Mum, I will miss not coming to Ford Place myself as I have done for so long, but time is a great healer and all I can say is keep doing the fantastic job that you have as it is so much appreciated

Reply from Ruth French, Director at Ford Place

We were privileged to have supported your mum for so long at Ford Place, and the team have felt her absence keenly. Thank you so much for sharing your lovely words with us - you will always be welcome to come to Ford Place. Sending our very best wishes to you and your family.


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Review from Heather P (Sister of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Ford Place for several months, due to the deterioration of a lifelong physical condition that made it impossible for him to manage independently. The staff have been so friendly and always treat the residents with respect, which has made it easier for him to accept that it was
time to make the decision to move to residential care. He's made friends with staff and other residents and enjoys the many activities on offer, and most importantly we all feel he's in a safe place where his needs are met and his dignity respected. The beautiful surroundings are also a big plus for him as he loves the natural environment.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

We are delighted to read your comments and thrilled to learn how settled your brother is while staying at Ford Place. It is great to hear that he is enjoying the activities and that as a family, you feel he is safe and respected. We will of course share your feedback with the team. Kind regards.


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Review from J N (Mother of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late son was moved to your wonderful home from another hospice in early May. It was an extremely difficult time for him also all of the family. He was at all times cared for with kindness humility and loving care by all the fantastic staff. My son spent his final days there with sincere thanks to
all of you and the Manager. Be very proud of your great team and thanks to you for your kindness.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for your kind words and for providing Ford Place with such a warm and positive review. Your comments mean a great deal to the team. Best wishes.


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Review from Bob W (Cousin of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the very short time that our cousin was with Ford Place, he was looked after and cared for very well.
From the very first contact and the following, with both the managers, staff in all departments, plus the contact with head office, was excellent, helpful, thoughtful, informative and responsive.
It
was a shame that we could not have managed to get him to Ford Place earlier, from the London area, and then he would have appreciated the surrounding grounds and the staff. Thank you.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking time out of your day to submit a review for Ford Place, your kind feedback means a great deal to the team. Best wishes.


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Review from T H (Sister of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister at the tender age of 51 suffered the horrific last stages of multiple sclerosis and was fortunate to be placed in Ford Place. She was treated with such dignity, support, professionalism and care until her final passing. The support that both she and myself received was priceless. I cannot
rate Ford Place highly enough.

Reply from Ruth French, Director at Ford Place

We are so sorry to hear of your difficult loss. We are so pleased that at such a difficult time for you, both you and your sister we able to be supported so brilliantly by the team at Ford Place. Thank you for sharing such a lovely review with us - we wish you all the very best.


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Review from Sarah M (Daughter of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the Care Home very clean and all the staff, the cleaners, carers and office staff very helpful and no job was too much they cared for my father and gave him the best care they could.
I would recommend the home to everyone.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for your kind words. We really appreciate you sparing a moment to share your feedback about Ford Place. Best wishes.


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Review from Debbie B (Niece of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to thank all the staff at Ford Place for the care of my uncle who had not been at Ford Place that long. He was there from February until the end of June we can't thank them enough for the care that he received and how welcoming and supportive they have been.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

It was a pleasure to be able to care for your uncle and support you as a family. Thank you for taking the time to share your feedback with us, we will, of course, share your positive comments with the team. Best wishes.


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Review from J S (Daughter-in-law of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has now been a resident at Ford Place for 6 weeks. Previously at a care home in Essex for 16 months which was not satisfactory, frequent staff changes, and poor management. Ford Place is welcoming and has very competent and caring staff from Managers through to maintenance staff. I
am so pleased she has made the move.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

We are delighted to hear how happy you are with Ford Place and that you find the home to be welcoming with caring staff. Thank you for taking the time to submit a review and sharing your feedback with us. Kind regards.


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Review from P B (Wife of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Ford Place Care Home in November. He received nothing but the best care and attention until he recently passed away. Myself and my family cannot recommend Ford Place enough. The staff are all amazing and became like an extended part of the family, couldn't wish for any better
care for him. Thank you all so very much.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking the time to leave us such a warm and positive review. It was a pleasure to care for your husband and support you and your family. Best wishes.


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Review from Lyn H (Granddaughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic always treating my nan with love, care and most importantly dignity. Nothing was too much trouble. During her final days, they treated us her family with love and compassion which meant so much to us. The staff really cared about their residents that was clear to see the day
she passed. I will be forever thankful her last months were spent there. The management team were always approachable and happy to listen to any issues. And maintenance were always willing to help where needed.

Reply from Ruth French, Director at Ford Place

This is such a lovely review to read. We are delighted that both the care team and management gave your Nan and you as a family what you needed. Many thanks for sharing your thoughts.


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Review from D G (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a huge thank you for the care of our mother in the last few months of her life. You made her comfortable and she loved to joke with the carers.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for your lovely feedback, we will of course share your comments with the team at Ford Place. Thank you for taking the time to submit a review. Best wishes.


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Review from Rodrick T (Husband of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was moved from a non-NHS hospital in early January and Ford Place looked after her, after a suspected heart attack, she was sent back to the hospital for 10 days and returned to Ford Place. Throughout her stay in Ford Place, she has had excellent 24/7 care. The nursing home is spotless. The
staff are exceptionally good, courteous, friendly and genuinely caring, superbly trained and working 24/7 as a well-oiled team should work. Yes, Ford Place is an excellent, caring nursing home.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you so much for taking the time to leave us such a wonderful review. Your comments mean a great deal to the team. We are delighted to hear how friendly and caring you found Ford Place and that throughout your wife's stay, she received excellent 24/7 care. Kind regards.


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Review from Jackie P (Next of Kin) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff at Ford Place. It is a lovely home with beautiful surroundings and has a good reputation. It was always pleasant to visit, clean and tidy and very welcoming. My relative was thankful for the care and service she received and did appreciate that she did not always
come across that way during this difficult transitional time in her life. The end-of-life care was very dignified and the staff were there to support me throughout.
Thank you!

Reply from Roger Catchpole, Owner at Ford Place

We really appreciate your positive feedback! Thank you for taking the time to review Ford Place, it means a lot to our team.


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Review from P L (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent three months at Ford Place. She was looked after extremely well, always very clean and always on hand when she needed someone. Overall very pleased with my mum's stay here.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking the time to submit a review. We really appreciate your feedback and will be sure to share it with the team. Kind regards.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Ford Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Ford Place is calculated as follows: ( (311 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 355 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ford Place is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

A limited number of beautiful en-suite rooms are available at Ford Place.


Awards / Recognitions (4)

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Meet the Team (1)

Silvia

Silvia Nunes

Job Title: Home Manager

Meet Silvia - Home Manager at Ford Place Nursing Home


Frequently Asked Questions about Ford Place

What types of Care is Ford Place registered for?

Older Person Care, Respite Care, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ford Place provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Ford Place have?

There are 43 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Ford Place?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ford Place to the centre of Thetford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.