Ford Place

Ford Street, Thetford IP24 2EP
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9.9 107 Reviews
  • Ford Place, Thetford
Ford Place is a Grade II listed building set in idyllic grounds and situated in the market town of Thetford in the Breckland area of Norfolk. They provide first-class 24-hour nursing care for older residents and also offer short-term stays for respite care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they are ideally suited to meet your needs now, and in the future to ensure you get the most from your stay at Ford Place.

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Care Provided by Ford Place

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Silvia Nunes (Home Manager)
  • Admission Criteria
    • Assessment prior to admission
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Ford Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,645
    • Self-Funded Nursing Care £1,345 – £1,645
    • RESPITE Self-Funded Residential Care £1,345 – £1,645
    • RESPITE Self-Funded Nursing Care £1,345 – £1,645

  • The fees shown are exclusive of funded nursing care
  • (these prices are only a guideline, please contact Ford Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to visitors


  • Parking

  • Free, onsite parking available


Ford Place Reviews (107)

Total of 107, showing 21-40
9.9

Ford Place has a Review Score of 9.9 (9.862) out of 10, based on 31 reviews in the last 2 years. Over all time Ford Place has 107 reviews.

Overall Experience

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Review from G P (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother is excellent. I know that she is well looked after which is such a weight off my mind on days I am unable to visit. They keep me updated with anything, no matter how little, the staff are friendly, it is a lovely place and the manager cares about everyone and will make time
to talk to visitors.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

It is always so wonderful to hear how happy a family is with the level of care that their loved one is receiving. The team at Ford Place will be delighted to hear your feedback, thank you so much for taking the time to submit such a lovely review. Best wishes.


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Review from J R (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted for palliative care. The staff were kind, caring and supportive to her and her family during her ten-day stay.
The home had a lovely, caring, happy atmosphere and all the staff I've encountered had a friendly, happy approach to everyone, including office staff, kitchen team, hostess,
carers, nurses, activities team and manager. We got the feeling that everyone enjoyed caring for others. Thank you everyone.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking the time to write a review about Ford Place. We really appreciate your comments and will be sure to share them with the staff. Best wishes.


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Review from S G (Daughter-in-law of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been very well cared for at Ford Place for almost a year now. We moved her from a previous private care home which was meant to be good but we found the care to be very negligent.
The manager at Ford Place is hands-on, genuinely caring and very available.
The home is clean, welcoming,
bright and generally very pleasant.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Many thanks for taking a moment to leave us a review. Your feedback means a great deal to us and we will be sure to share your comments with the team. Kind regards.


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Review from Linda T (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's never a nice thing to put a loved one in care, and there's no place like home, but if you have to do it, then this is the place.
The staff go out of their way to care, and they show genuine kindness.
The management is excellent, they never make you feel bad if you have a question or an issue
to talk about.
The activities team is unbelievable, never seen anything like it in any other care home, there's always something going on and they try and include as many as possible, even those who can't leave their rooms.
The care team are lovely, they take a personal interest in the small things that are so important to the residents.
The facilities are great. It's an old house and some rooms are a bit tired but the feel is friendly and well cared for. They don't skimp, there are some very good quality fixtures and fittings, and the lounge particularly is very nice. Fresh fruit and snacks are on hand for the residents to take.
I can walk away knowing my mother is safe and well cared for.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking the time to leave us a review. It is always so important to hear from our resident's families but when the comments are so positive it makes it all the more worthwhile. Your feedback means so much to the team at the home who go above and beyond to provide outstanding care to our residents every day. Thank you again for sharing your views with us. Kind regards.


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Review from Theresa R (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are amazing; they are so kind, and they all look after my dad so well. I don't have to worry if I am not there, as I know he will be ok. The activities lady keeps him busy, and they are wonderful at getting him interested in the crafts, which he does love, even if he says he's lonely
and fed up.
Thank you, everyone, for looking after my dad.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

It is a pleasure to be able to care for your dad and support you as a family. We are delighted to hear that he enjoys taking part in crafts and that the activities team keep him busy. Thank you for taking the time to submit your review. Kind regards.


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Review from Kevin P (Son of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ford Place were excellent; they all made my father's last days there very comfortable and showed a lot of compassion towards him and the family.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for your kind words; your feedback means a lot to the team. It was a pleasure to be able to care for your father and support you as a family. Best regards.


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Review from Hilary M (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my dad is the best he can get, considering he went into Ford Place on palliative care and over seven months later, he is still with us. They can’t do enough for him; they are always doing activities.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

We are delighted to hear how settled your dad is at Ford Place; thank you for taking the time to share your comments with us. The Ford Place activities team always offer a wide range of activities for residents to participate in, and we are pleased to learn that your dad enjoys them. Thank you again for submitting such a lovely review. Kind regards.


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Review from Linda T (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my mother was with you, she was made to feel it was her home. She was treated with kindness and affection by all who had contact with her. We are so grateful to everyone who cared for her in the last few months of her life.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking the time to leave us such a warm and positive review. It was a pleasure to be able to care for your mother and support you as a family. Best wishes.


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Review from L E (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Appreciated the time I was given, outside of office hours, to review my mum's care plan. I felt the manager wanted to ensure my mum's needs were understood and acted on. Would like more work to be done around understanding and using MCA and DoLS, as they are important to my mum's care.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you very much for taking the time to review the home and the care given to your mum. We are so pleased that you have felt you have been given the time by management to be part of the conversation to plan your mum’s care – this is so important to us. We will certainly be really keen to work with you to continue supporting mental capacity assessments to make sure that all decisions are documented and appropriately managed, as well as being reviewed on a regular basis. Kind regards.


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Review from C B (Mother-in-law of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider in 'every' respect she was cared for with dignity and respect. The family kept up to date on a very regular basis. She was always clean never any urine odour. Lovely environment, welcoming, caring staff - nothing too much trouble. Consideration is given to diet with foods purchased.
Thank you.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking a moment to leave us such warm and positive feedback. Your comments mean a great deal to staff and we will be sure to share them with the team at the home. Best wishes.


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Review from Joanna P (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank all the nurses, carers and staff enough for the care, devotion and dedication they showed my beloved mum during her last few months at Ford Place until she passed away peacefully with me by her side on the 27th of March 2023. I was able to stay with Mum day and night during her final week
and I will forever appreciate how well I was looked after too. Nothing was ever too much trouble. I know my beautiful mum was in the best possible place and I take enormous comfort in knowing how much she was loved by all those who looked after her. Thank you again from the bottom of my heart.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking the time to leave us such a warm and positive review. It was a pleasure to be able to care for your lovely mum and support you as a family. Your comments mean a great deal to our staff and we will be sure to pass them on. Best wishes.


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Review from Janet H (Daughter of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our mother was with you for only one night, the care you supplied was amazing. Everyone we met at the nursing home was very professional and always there to answer any questions.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for sharing your comments with us; they mean a great deal to the team, and we really appreciate you taking the time to leave such a positive review. Kind regards.


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Review from J L (Sister of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to Ford Place for end-of-life care. The office staff were all helpful and kind. All the nursing staff were very caring and always willing to help and encourage and give him as much independence as he was capable of. The activities team were always encouraging and supportive. Although
my brother's stay was a short one he was comfortable and content. A big thank you to everyone.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for sharing your feedback with us. Your comments mean so much to the team and it was a pleasure to be able to care for your brother and support you as a family. Best wishes.


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Review from Charley S (Stepdaughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step mum has had a couple of periods of respite care at Ford Place and then moved in full time over the summer. The care has been exceptional, both for her, and the support shown to all her family. My step mum is happy, and comfortable, and is encouraged to do as much as she is able. Her room is
warm and homely, and the environment is absolutely beautiful. Having previously worked as a carer, to say I was picky about where we placed her is an understatement- and from the moment I contacted Ford Place I knew that this was indeed a special place. The staff are so friendly and warm, there are lots of activities and places to relax, and I wouldn't hesitate to recommend them. Thank you, Ford Place.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

It is so wonderful to hear how happy your step mum is at Ford Place. Your feedback means a great deal to the whole team and we cannot thank you enough for taking the time to submit such a fabulous review. Warm regards.


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Review from Danny B (Husband of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management, nurses and staff all obviously really care that the person they are caring for is looked after as if they are a member of their own family. Unfortunately, I was unable to look after my wife any longer, as she has complex medical issues. After a deep discussion with my daughter and her
immediate family, we decided it would be beneficial for her to go into a top-quality nursing home, fortunately, we picked Ford Place. The care is fantastic and the staff are very friendly. The accommodation is better than you expect and the grounds are lovely. Thanks to Ford Place.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Your comments mean a great deal to the team at Ford Place, thank you for taking the time out of your day to share them with us. Kind regards.


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Review from Alice M (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have many sweet and wonderful memories of Ford Place Nursing Home! This home is beautifully located along the river and the rooms were spacious and lovely. My mum received the most outstanding care from all the staff. We were so well looked after as a whole family, made to feel welcome and able to
visit any time we wanted. I loved the affection shown, the respectful tenderness of all the staff and their interest in Mum as they came to interact with her no matter what time of day or night. Mum was always asked about her preferences and they were catered for as much as possible. Mum was honoured from the time she arrived until she was escorted out of the front door with such love and respect from the carers. The end-of-life care at this home is outstanding, it was like the carers held each of our hands - Mum and us as a family as we walked out her last days. Our gratitude from us as a family cannot ever be fully conveyed, thank you to all at Ford Place Nursing Home!

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

We cannot thank you enough for taking the time to share your experience of the care provided to your dear mum at Ford Place Nursing Home. Your kind words and wonderful feedback mean a great deal to the team. We are so pleased to have been able to care for your mum and support you all as a family. Best wishes.


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Review from Claire E (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's last few weeks of life were treasured times for our family because of the wonderful staff and carers at Ford Place - who truly looked after her with such compassion, tenderness, and love - we knew she was in good and trusted hands. Not only did they care for our mum, but that same care and
compassion was extended to our international tribe that came in and out of those doors every day for 2 months. Mum's room was lovely and bright - she loved to wake up early each morning and enjoy her hot cup of tea as the sun rose and she could hear all the birds outside her window. We could not have asked for a more lovely place for us to walk this hard road alongside our mum. Thank you to all the staff for going the extra mile each day - our family will be forever grateful.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

What a lovely review. Thank you so much for taking the time to provide such warm and positive feedback, staff will be so touched by your words. It was an absolute pleasure to be able to care for your mum and support you all as a family. Best wishes.


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Review from Ed C (Son of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Ford Place for her last two months, and I cannot express enough gratitude to the entire team at Ford Place for their professional, compassionate care of my mum, they really did go the extra mile to make her as comfortable as possible from beginning to end. They provided the same incredible
support to us as a family through this time, they are a very special group of people.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for leaving us such a warm, positive review. Your kind words mean a great deal to the team and we are so pleased to have been able to care for your mum and support you as a family. Kind regards.


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Review from Fiona S (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone at Ford Place for taking such good, professional care of my mother during her six month stay. She was treated with the utmost respect and courtesy and thoroughly enjoyed absorbing herself in the variety of daily activities available and trips out. She made lots of new friends and
told me often how kind and helpful everyone was towards her and how hard they worked to make her feel at home. I can't thank the manager, staff and nurses enough for everything they did to make her final months as happy, comfortable and fun for her as possible. I wouldn't hesitate to recommend Ford Place to anyone carefully choosing the best place for a loved one in need of excellent professional care.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking the time to leave us such a wonderful review. Your lovely feedback means so much to everyone at the home. We are so pleased to have been able to care for your mother and support you as a family. Best wishes.


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Review from Olga G (Wife of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent his last eight days in Ford Place. Before I was worried about how he would be there, however, you can't wish for a better place to end your life. His room was very comfortable and clean. All staff were so kind, polite and professional. I wish to say thanks a lot for looking after my
dear husband in his last days.

Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

We cannot thank you enough for taking the time to share your positive comments with us. Your feedback means so much to the staff and we are so pleased to have been able to care for your husband and support you too. All the best.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Ford Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Ford Place is calculated as follows: ( (311 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 355 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ford Place is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

A limited number of beautiful en-suite rooms are available at Ford Place.


Awards / Recognitions (4)

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Meet the Team (1)

Silvia

Silvia Nunes

Job Title: Home Manager

Meet Silvia - Home Manager at Ford Place Nursing Home