Ford Place

Ford Street, Thetford IP24 2EP
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9.9 107 Reviews
  • Ford Place, Thetford
Ford Place is a Grade II listed building set in idyllic grounds and situated in the market town of Thetford in the Breckland area of Norfolk. They provide first-class 24-hour nursing care for older residents and also offer short-term stays for respite care.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they are ideally suited to meet your needs now, and in the future to ensure you get the most from your stay at Ford Place.

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Care Provided by Ford Place

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Silvia Nunes (Home Manager)
  • Admission Criteria
    • Assessment prior to admission
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Ford Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,645
    • Self-Funded Nursing Care £1,345 – £1,645
    • RESPITE Self-Funded Residential Care £1,345 – £1,645
    • RESPITE Self-Funded Nursing Care £1,345 – £1,645

  • The fees shown are exclusive of funded nursing care
  • (these prices are only a guideline, please contact Ford Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to visitors


  • Parking

  • Free, onsite parking available


Ford Place Reviews (107)

Total of 107, showing 81-100
9.9

Ford Place has a Review Score of 9.9 (9.862) out of 10, based on 31 reviews in the last 2 years. Over all time Ford Place has 107 reviews.

Overall Experience

  • 94
  • 12
  • 1
  • 0
  • 0

Date Published

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31
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Review from Christine S (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very sadly, I experienced the sudden unexpected death of my eldest son. All staff (Carers, Nurses, cleaning ladies) were very kind and understanding.

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Review from D F (Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived at this slightly faded but still elegant country house to a very warm welcome. New buildings blend in with old. All the staff here greet you every day with a smile. Proficiency is evident when needed. A 24-hour medical presence is reassuring. Home cooking with fresh food, what a pleasant change
from the plastic containers in the microwave. Weekly/daily entertainment for residents is provided. The garden is a true delight. I recommend my home to anyone, after all, it did win an outstanding award. Truly deserved.

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Review from Sue G (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ford has offered my mother a warm, comfortable, home with beautiful decor and grounds which she appreciated. All the staff have treated her with respect, kindness, compassion and generosity of spirit. Moreover, she has been valued as an individual and every attempt was made to stimulate her and help
her live life to the full. There was humour too which was appropriately used.
My mother lived full time at Ford for one year, following a stay the previous year when she was "between flats" and went back originally for respite. During that respite, she told her family that she felt she could no longer manage and I am sure that the atmosphere at Ford enabled her to feel safe enough to contemplate residential care.
Sadly my mother died very recently but I cannot fault the care and love she was shown at that time. Indeed their care of us too was beyond reproach.
I wish to thank everybody at Ford for all they do, often in highly difficult circumstances with elderly, ill and frail people.

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Review from Elaine (Daughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Ford Place Nursing Home for 9 weeks receiving end of life care. I cannot praise the nursing staff enough for keeping her pain free. All the staff were friendly, helpful and very caring. I highly recommend this Nursing Home.

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Review from Carol W (Daughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Ford Place because she was terminally ill. My first impression of Ford Place was just how clean it was. My mum could spot a breadcrumb at 50 paces and even she couldn't find fault.
On the day my mum passed away the staff went above and beyond the call of duty to make sure mum was
comfortable. After mum passed the girls wanted to make sure Mum looked beautiful for us. The girls had even gone as far as to paint Mums nails her favourite colour. We can't thank them enough for what they did for Mum that day and for making her look so beautiful.
I was expecting them to take Mum out through the back door, as what happened to my nan elsewhere. However at Ford Place, every single member of staff came and lined up to say goodbye to Mum and she was taken out the front doors, just as she came in. It really touched us how they did this and I can't thank the staff enough for giving us this wonderful memory. Mum was given so much respect that day and that will stay with me forever.

Reply from Ruth French, Director at Ford Place

What a lovely review to receive. Thank you so much for these lovely comments. The details you have written are so lovely and we will let staff know how much their care of your mum has been appreciated. Thank you.


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Review from Anne C (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my mum in ford place daily since her admission nearly three years ago. The nursing and caring staff are brilliant, they look after Mum with great care and dignity, they are friendly and approachable. I would like to include all staff at Ford Place, the cleaners, cooks and the caretaker,
they all do a wonderful job, and are very willing to go the extra mile to give Mum what she likes to help her feel at home.


I am made to feel welcome by all the staff when I visit and the manager will always find time to talk to family members.


Thank you everyone for your care and support!


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Review from Julia C (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for four weeks end of life care.
The managers, nurses and carers were all absolutely wonderful.
They were all the most amazing, friendly and caring staff.
I couldn't have wished for a better place for my mum to be cared for. All the staff went above and beyond their call of
duties wonderful place!

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Review from Robert M (Son of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The manager, nurses, and carers all seemed to really care about the residents they were involved with. Upon our departure, there was someone there trying to start more programs for the residents to be involved in/with to help keep them more mentally active and physically engaged.


Everyone we encountered

were treating the residents with dignity.


The weekends seemed to prove more challenging for the workers as the help was scaled back.


All things considered, Ford Place Nursing Home was a good place.


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Review from Carole M (Daughter of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ford Place Nursing Home since March 2009 until she passed away on 31st October 2017.


The care she received in those years was exemplary.


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Review from Gail P (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ford Place has been my mum's home for almost 5 weeks, unplanned but very much the right decision.
The care and support for mum and our family have always been over and above anyone can imagine.
It is very difficult to put into words and express all our thanks to all concerned in the short time here
for mum and our family.
Every day walking through the front door a warm feeling waves over you, always a smile never left alone from any of the staff.
Thank you all who were part of mum's life here.
My heart is broken but mum is at peace now.

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Review from Avril H (Niece of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was diagnosed with oesophageal cancer and because she had several other infirmities eg blind, deaf and very poor mobility, I could no longer manage her in her own home.


Ford Place Nursing Home was able to care for her very specific needs and made her remaining four months as comfortable

as possible. Both the nursing and care staff were admirable under what sometimes were very trying circumstances. She was able to have a dignified death after a very distressing illness which for her relatives was the best we could hope for and we are all very grateful.

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Review from Phil P (Son of Resident) published on 6 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father-in-law moved to Ford Place after 9 weeks in hospital, very weak, frail and a little bewildered. After only a few days, besides telling us he is pleased to be at Ford Place he is clearly clean comfortable and happy. His medical needs are clearly well met by a cheerful and responsive team, where
nothing is too much effort. The friendly staff are clearly led by able and attentive managers who we witness in close daily contact with residents and staff alike. Everyone demonstrably goes the extra mile to service, not just the residents, but their visitors too.


The home is set in beautiful, peaceful grounds and the accommodation everywhere is airy, bright and comfortable making our time and father's a pleasant experience.


Living some distance away poses problems for us but the help and assistance we have been given by the management team has been truly outstanding. Our sincere thanks to all at Ford Place.


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Review from Peter L (Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff excellent as is the food.

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Review from M A B (Friend of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Patient arrived on 6th September 2017. I first came to see him that afternoon. I was greeted with courtesy and kindness and taken to see the patient. Since then he has been looked after with great care and kindness. Nothing is too much trouble. The staff are very caring. The food is very good, he is
asked what he would like and if possible it is prepared for him. All the staff do an amazing job.

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Review from Ellie B (Friend of Resident) published on 13 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my best friend who was terminally ill. Although he was only with Ford Place for 6 weeks, he was given the best care. His every need was attended to. All the staff are the best - awesome. I could even take in my adorable Jack Russell, who my best friend loved. Staff and other residents got
to know her too. I could take him little treats and he was spoilt by the staff, especially with his love of ice cream. I have told my family Ford Place is where I want to go, I know it's the best. I think I made new friends. God Bless to all the staff.

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Review from S G (Friend of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly managerial staff. Warm welcome and asked if I'd like to view the whole house and grounds. Clean and fresh throughout. No nasty smells excellent good decor and ongoing decoration in progress. I was told that a new service provider had been in place since Nov 2016, and that staff seemed
pleased with how the change had panned out very well for the residents and staff alike. Overall a very pleasant experience and the resident very well cared for all bed linen and their clothing clean and white. Keep up the good work.

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Review from K J (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a big step when your relative goes into a care home. Our mother went into Ford Place after a month in a hospital. She needed some special nursing care but also her dementia had worsened. I was very impressed from the moment I walked into this lovely building. I saw a number of happy residents.
My mother had been given a lovely room with great views of the garden. The nurses and professional carers are a high-quality team. I feel 100% that my mother at this very vulnerable time of her life is in excellent hands. I cannot recommend Ford Place more highly.

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Review from S S (Sister of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have no problem with Ford Place. The food, cleanliness and running of the home is first class. My brother has settled very nicely and gets on very well with the staff who are very friendly and caring.

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Review from Paul C (Friend of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with three care homes in the area and Ford Place beats the others by a huge margin, both in care and staff contact.
If you have to use a home, look at this one.
End of life care was exceptional.

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Review from Alison H (Daughter of Resident) published on 20 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad passed away almost two weeks ago at Ford Place. I was fortunate to be with him for the last 10 days of his life so was able to witness the level of end of life care he received from the staff. To say it was outstanding is no exaggeration. Every member of staff from the manager to the cleaning
staff did their bit to ensure that Dad was pain-free and comfortable. There were frequent visits from all levels of staff to just see how he was doing and hold his hand for a few minutes. Their caring also extended to me and I was often asked if I needed anything including cups of tea, sandwiches or lunch. The nursing staff always made themselves available to answer questions or provide reassurance and emotional support when needed. Thank you, everyone, at Ford Place for all the hugs and kind words, they all helped me to cope at a very sad time in my life.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Ford Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Ford Place is calculated as follows: ( (311 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 355 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ford Place is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

A limited number of beautiful en-suite rooms are available at Ford Place.


Awards / Recognitions (4)

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Meet the Team (1)

Silvia

Silvia Nunes

Job Title: Home Manager

Meet Silvia - Home Manager at Ford Place Nursing Home