The Gables Care Home

6 Marine Parade, Gorleston, Great Yarmouth NR31 6DU
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9.3 55 Reviews
  • The Gables Care Home, Great Yarmouth
The Gables, at Gorleston, offers residential care packages, within scenic surroundings and not far from the sea air at Great Yarmouth and Lowestoft.

Residents have the choice to take part in numerous activities and events organised by the service, including an annual fete, with in-house hairdressing, manicures and hand massages also available.

A converted Victorian mansion, The Gables has retained much of the charm of its original architecture while being organised with comfortable furnishings in mind. A sheltered patio is popular during the warmer weather and residents are welcome to bring their own possessions.

The provider believes in on-going training programmes, though carers are employed for their personal qualities as well as their skills, in order to achieve warmth and friendliness in a homely environment.

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Care Provided by The Gables Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Chris Chambers (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for The Gables Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact The Gables Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Gables Care Home Reviews (55)

Total of 55, showing 21-40
9.3

The Gables Care Home has a Review Score of 9.3 (9.299) out of 10, based on 13 reviews in the last 2 years. Over all time The Gables Care Home has 55 reviews.

Overall Experience

  • 37
  • 14
  • 2
  • 1
  • 1

Date Published

55
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13
42

Review from Debbie O (Niece of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relation was admitted to Gables in December 2020, during Covid, from hospital. He was incontinent and hardly able to walk. During his time there, visits were limited due to Covid. As restrictions eased, I could visit and take him out. The staff were all lovely and really took good care of him, resulting
in good mobility and regaining his dignity. We cannot thank the Gables enough for what they have done as it would have been very challenging, due to his nature and dementia. Thank you so much.

Reply from Chris Chambers, Manager at The Gables Care Home

Thank you for your kind comments, we always strive to promote dignity and autonomy. As you know, your relative was quite a character around the home whilst he was with us but always a pleasure to care for.


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Review from Valerie R (Wife of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I must thank you for all the care you gave to my husband. He became a very sick man and you treated him kindly and well, right to the end. Thank you.

Reply from Chris Chambers, Manager at The Gables Care Home

Thank you for your kind comments, it was a pleasure caring for your loved one and building relationships with both him and yourself


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Review from Angie T (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was put in this awful place in March up until October this year. Extremely unfriendly staff and the manager is a joke. Horrified at the so-called care my dad received, still fighting to get this place closed.

Reply from Chris Chambers, Manager at The Gables Care Home

On occasions, relationships with families are not as good as they might ideally be, regrettably, this was such an instance. A number of complaints were raised and we investigated all of them. Where we felt we could have done better we said as much, but in all bar very few instances, review by ourselves found your complaints to be unfounded. Where complaints were referred to the Local Authority and CQC their own investigations exonerated us. It is our understanding that we are not the only care provider against whom you have lodged complaints. We would draw to your attention to the fact that our staff have reported issues of verbal abuse from family members during this difficult episode which left them feeling threatened and intimidated. As an employer, we do not tolerate such abuse and we will seriously consider taking legal action when this occurs.
We are proud of the CQC report which rates the home as ‘GOOD’ and the many positive reviews which have been consistently high.


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Review from Jenny H (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident at The Gables for almost three years before she passed away, recently. She no longer knew who we were and the staff at The Gables became her family, as well as providing her care. I found that all the staff were helpful and supportive in helping me to keep as much contact with Mum
as was possible. This was quite difficult, as I live almost 300 miles away. I cannot speak too highly of the support that my husband and I received on the night Mum passed away. The staff on duty were so caring and considerate. I feel they helped Mum to go with dignity. Several members of staff said very positive things to me about Mum, including the fact that you could laugh and joke with her. That tells me that she was happy there.

Reply from Chris Chambers, Manager at The Gables Care Home

Thank you for your kind comments. Staff do see themselves as extended family, building relationships with both our residents and their relatives. It's been a pleasure caring for your mum for the past 3 years and thank you for your continued support of the home, especially during Covid.


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Review from Colin W (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ninety seven old mother went into The Gables last October just before another wave of Covid-19. We were not allowed into the building or to see her to explain the reason for her not being allowed out of the building nor for visitors to be allowed in. The only communication was via telephone, email
or the homes laptop for face time. The carers looked after her well and the food was good as she would soon have told me if not but we didn’t really get to see how caring they were and the affection they had for her until her last few days of her life when we were allowed in on compassionate grounds. Thank you to all concerned.

Reply from Chris Chambers, Manager at The Gables Care Home

Thank you for your kind comments. We appreciate being in lockdown has been difficult for everyone concerned, especially in care homes. It was a pleasure caring for your loved one.


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Review from Lynda N (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was not the most amiable of people, but the staff worked their way around this to keep her as comfortable and happy as possible, especially during the Covid period. The manager was exceptional and very good at solving any issues we had with Mum and overcoming any problems promptly.

Reply from Chris Chambers, Manager at The Gables Care Home

Thank you for such a kind review of The Gables; it's always great to hear positive reports of the care we offer, which helps boost staff morale.


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Review from June H (Wife of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred to The Gables from hospital following a stroke earlier this year. Unfortunately, due to Covid, he was isolated in his room for 14 days, which he found very stressful. After that we were able to have short visits in the garden. He was very well looked after and found all the
staff to be friendly and caring. The meals were very good.

Reply from Chris Chambers, Manager at The Gables Care Home

Thank you for your comments. It was a pleasure looking after your husband and see him make a good enough recovery to be able to return home.


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Review from H C (Sister of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful and are looking after my sister very well, I'm pleased to say.

Reply from Chris Chambers, Manager at The Gables Care Home

Thank you for your continued support and kind comments.


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Review from Sue J (Daughter of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid-19 I have missed my dad, but have been updated regularly. When visiting it is amazing how they are keeping residents safe and the fact they have had no Covid-19 cases in the home at all.

Reply from Chris Chambers, Manager at The Gables Care Home

Many thanks for your continued support and kind comments.


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Review from J A (Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my personal review of my stay at The Gables. My two weeks rest booked was extended because of the coronavirus and lockdown.
I can truly say that it was a pleasure for me to be in a safe home and be in the care of all such caring staff, they will be very much missed. The Gables is situated in
a beautiful location with the sea and sand across the road and a pleasant garden to sit in and enjoy the sea air. My extended stay at The Gables gave me the chance to build up my strength with all the good food and care received. Many thanks.

Reply from Chris Chambers, Manager at The Gables Care Home

Thank you for your kind comments. It truly was a pleasure caring for you and to help with your recovery to enable you to move back home.


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Review from P G (Son of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well looked after, staff did their very best at all times.

Reply from Chris Chambers, Manager at The Gables Care Home

Thank you for your comments and support over the past 3-years your mum was living with us.


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Review from Clair S (Daughter of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his final months at The Gables. During that time, I felt that he received the highest standard of care, support and kindness. I felt like I was a part of the team around my father and we worked together to ensure he had the best care and quality of life. When I made suggestions about
care or treatment, I was always listened to and when there were risks, staff handled this with due care and diligence.
Communication was always easy and constructive and I felt that both my father's needs and my own were always attended to. The staff were always caring and kind and the environment was well maintained.
My father was treated with respect and staff maintained his dignity at all times. He was happy there.

Reply from Chris Chambers, Manager at The Gables Care Home

Thank you for your kind comments, we always endeavour to work as closely with the residents and their families to enable us to provide the best care possible. It was a pleasure looking after your dad.


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Review from K H (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to The Gables after a series of falls resulting in hospitalisation. Since being here, her health, mental state and happiness have vastly improved and she has returned to being the mum I had 3 years ago. The staff are all fantastic and nothing is too much trouble for them. Mum is treated
with dignity and respect at all times and is encouraged to be sociable and happy. I can't thank them enough.

Reply from Chris Chambers, Manager at The Gables Care Home

Thank you for your kind comments about The Gables, it's always heart-warming to hear positive feedback.


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Review from Ian T (Son of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't want my dad to end up in a care home, I don't suppose anyone wants that for their dad. However, sometimes it is unavoidable and due to the nature of my dad's illness, it was not possible to care for him at home. You read so much bad press about care homes in general so I was very worried about
him residing in one. I did lots of research of local care homes and decided that this one looked the best by far. During my dad's time at the home either myself, siblings or Mother visited him every afternoon and evening. During those visits, we were made very welcome and witnessed nothing but care, kindness and respect shown, not only to my dad, but to all of the residents.
I know that we made the right decision in choosing The Gables and thank the staff from the bottom of my heart for all their hard work, kindness and compassion shown to my dad. Sadly my dad passed away due to his illness but it is of considerable comfort to me knowing he was cared for exceptionally well in his final weeks.

Reply from Chris Chambers, Manager at The Gables Care Home

Many thanks for your very kind comments. It's always sad losing a loved one and I'm glad that staff at The Gables were able to help make your dad comfortable in his last weeks with us.


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Review from Louise (Daughter of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Gables for a few months now and is settling in gradually as it has been a big change in her life, from looking after herself to being looked after. The management and staff have been excellent in helping Mum adjust to her new life in a new home.
Just recently was Mum's 90th birthday,
which she enjoyed immensely. We had a small family lunch party, rounded off in the lounge with the other residents with a
birthday cake to share, a welcome surprise for her. All this was organised by the management and team, who do a great job daily.
My mum only lives a couple of minutes away from me and my family. I try to see her as much as I can, but I have no worries about her being at The Gables, as I know
she is getting the care and attention she needs in a safe environment. I can't thank you all enough.

Reply from Chris Chambers, Manager at The Gables Care Home

It's always heartwarming to hear from families that we have been able to support a person in this way and thank you for your continued support at the home.


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Review from Jane (Daughter of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a recent arrival at The Gables and is taking time to settle in. This week she enjoys a very special birthday and the team worked really well to provide a day for Mum and the family to remember.
We were delighted to have a family gathering and meal in the small lounge, all to ourselves, which
Mum appreciated and she welcomed the attention she got about her birthday and new hair-do. Small gestures but all help her to feel welcome and part of the Gables community.
Their approach is to build up trust to enable her to feel safe and we all feel this is working, going at her pace might be slow, there are no quick wins here, but it means the team get to know more about her.
In addition, support for family members has been appreciated and helps us all to come to terms with this new and challenging time of Mums life.

Reply from Chris Chambers, Manager at The Gables Care Home

Many thanks for your kind comments. It sometimes takes a little longer for residents with dementia to settle into a new environment but it was great to see your mum have a fun and fulfilling day.


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Review from Maureen J (Daughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care that my mum received. Every member of staff/management totally hardworking, dedicated and sympathetic to all my mum's needs. I have never regretted choosing The Gables for my mum's end of life care. The Gables are a credit to healthcare homes. Thank you so much
for all you have done.

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Review from Margaret C (Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I arrived I did not like the place but staff were wonderful, made me welcome and looked after me well. I now like it.

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Review from John R (Resident) assisted by family/friend published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident of The Gables and lived here for over 4 years. I am of sound mind, I have Parkinsons and chronic mobility issues. I would like to say the care and the food is of a high standard, it's very homely, caring and would like to thank every one for their support.

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Review from B J (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, very friendly. Treated my mum with dignity throughout her stay.
Would definitely recommend this care home!

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Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for The Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.299 for The Gables Care Home is calculated as follows: ( (88 Excellents x 5) + (31 Goods x 4) + (15 Satisfactorys x 3) + (10 Poors x 2) + (3 Very Poors x 1) ) ÷ 147 Ratings = 4.299

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Gables Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Christopher

Christopher Chambers

Job Title: Homes manager

Joined: 2013

“The Gables offers top-quality care in a great location. Residents genuinely really like the staff and the approach of our care team. We feel that we offer an extended family feel, with many of the staff have worked with us long-term.”


Chrissy

Chrissy Thompson

Job Title: Deputy Manager

“Our staff do a great job helping the relatives and residents and making their lives better. We offer a good standard of care, and there’s always a feeling of job satisfaction when we see the residents are so happy and feel well looked after.”


Clare

Clare Burrows

Job Title: Senior Carer

Coming soon.


Allison

Allison Sartin

Job Title: Senior Carer

Coming soon.