Goodwins Hall Care Home

Goodwins Road, King's Lynn PE30 5PD
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9.4 109 Reviews
  • Goodwins Hall Care Home, King's Lynn
Goodwins Hall Nursing & Residential Care Home is a popular care home situated in King's Lynn.

The purpose-built home is tastefully decorated, while the care team provide the highest standard of relationship-centred care.

Residents are encouraged to live as active and independent life as possible. The home achieve this by creating a mix of activities and events that will appeal to every taste and reflect different requirements and abilities. Goodwins Hall has a dedicated activities coordinator who organises a packed calendar of events and occasions.

Outside, the home is surrounded by beautiful gardens. The home work closely with Thrive - a national gardening charity.

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Care Provided by Goodwins Hall Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Flavia Hansell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Goodwins Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,431
  • (these prices are only a guideline, please contact Goodwins Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Goodwins Hall Care Home Reviews (109)

Total of 109, showing 1-20
9.4

Goodwins Hall Care Home has a Review Score of 9.4 (9.416) out of 10, based on 26 reviews in the last 2 years. Over all time Goodwins Hall Care Home has 109 reviews.

Overall Experience

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Review from Linda H (Respite Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a hip replacement I was discharged home then unfortunately had a fall, after leaving A & E I was very fortunate to be transferred to Goodwins Hall Care Home for rehab. The home made me most welcome and I was impressed with the quality of care that I received. All the staff, from all departments
were kind, understanding and always willing to help no matter how small my needs were. The building itself was bright and clean (like a 5-star hotel) I consider myself very fortunate to have been a guest.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you for sharing your experience! It's wonderful to hear that Goodwins Hall Care Home provided such a welcoming and high-quality environment for your rehabilitation. The kindness and dedication of the staff, along with the bright and comfortable surroundings, truly make a difference. We're so pleased that you felt well cared for and supported during your stay. Wishing you all the best in your continued recovery.


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Review from Maxine T (Daughter of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow is all I can say about the experience Mum had at Goodwins Hall Care Home. The staff, the care, the physio and the food were all exceptional. Thank you again for the care and support you gave Mum whilst she was with you. In need of respite care in the future Goodwins would be our first choice every
time!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that your Mum had such a positive experience with us at Goodwins Hall Care Home. It means a lot to our team to know that their care and dedication made a difference. Will be here for you whenever you need us and we look forward to welcoming you back in the future.


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Review from Neville W (Son of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were friendly, helpful and kind. They kept my mother safe.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you for your lovely comment! We're so pleased to hear that our staff could provide a safe and caring environment for your mother. Your feedback means a lot to us and will be shared with the team!


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Review from D M (Next of Kin) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My next of kin was at Goodwins for just under 18 years. During this time she was well cared for and loved by the staff and she embraced being there by partaking in all the activities they offered. Excellent choice of activities. It is a testament that she was there for 18 years considering her disabilities
and health issues. At times there were staff shortages, but when pointed out these were addressed.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your thoughtful and touching feedback. We are truly honoured to have cared for your next of kin for nearly 18 years. It means a great deal to know she felt well-cared for and enjoyed the activities we offer. Our team strives to create a warm and engaging environment, and it's incredibly rewarding to hear that she embraced life at Goodwins Hall despite her health challenges. Your kind words are a testament to the dedication of our staff, and we're grateful for your trust in us.


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Review from V S (Niece of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt aged 99 could no longer manage on her own. She went into Goodwins for a trial period of 2 weeks and decided she would live there. Management were outstanding in accommodating her.
Although missing her home, she has settled well and is enjoying being cared for.
Meals are good and she thinks
the carers are amazing. All in all, it has been a very successful move!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and for taking the time to share your aunt's experience at Goodwins Hall. We are delighted to hear that she has settled in well and is enjoying the care and support we provide. It's wonderful to know that she feels comfortable and well looked after by our team we truly aim to make everyone feel at home. Were also pleased to hear that she's enjoying the meals and that our carers have made such a positive impression on her. Your feedback motivates us to continue providing the highest level of care and service.


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Review from L R (Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by everyone. Excellent food and help from the chef.
Brilliant physio from one of the staff who has been a great support. All staff have been really kind and patient.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our team. It's great to know that the care, food, and support from the chef, as well as the brilliant physiotherapy, made a difference for you. We will be sure to pass along your kind words to the staff, who work hard to provide compassionate and patient care. Thank you again for sharing your experience with us.


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Review from P S (Respite Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was treated well during my stay, both medically and caring. The staff at all grades were all kind, considerate helpful and encouraging. The physio team certainly helped me immensely with exercises to get me walking, and activating my body generally so as to come home, for which I am very grateful.
The staff were friendly, offering facilities for patients to enjoy but also respectful of your privacy as well. Sometimes meals were ok and if ask was given something more. My summing up for a relatively short stay was very helpful in all respects. Thank you all so much.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your thoughtful review. We're delighted to hear that your stay with us was a positive experience and that you felt well cared for both medically and personally. It's wonderful to know that our team, especially the physiotherapy staff, made a real difference in your recovery and helped you get back on your feet. We're also glad you felt your privacy was respected, and we appreciate your comments about the meals, which we will keep in mind. Thank you again for your kind words, and we wish you all the best in your continued recovery!


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Review from Jane B (Daughter of Resident) published on 22 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Goodwins Hall just over a year 25/5/2023. She enjoys being in the home, and she is safe and looked after. She enjoys the activities recent trip to the zoo.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you for your lovely comment. We're delighted to hear that your mum has been enjoying her time at Goodwins Hall and that she feels safe and well cared for. We're especially pleased to know she enjoyed the recent trip to the zoo. Our team is dedicated to providing engaging activities and ensuring the happiness and well-being of all our residents.


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Review from Laura J (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last eight years, my mother has lived in this stylish care home surrounded by a beautiful garden. She has always received excellent quality care, and the staff are friendly, supportive, and willing to respond to any concerns. I am confident that my mother is safe and loved. 

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you Laura for the lovely words of appreciation, the staff at Goodwins Hall appreciate resident/relative feedback. I am glad Mum is well looked after and enjoying her stay with us.


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Review from D B (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred from hospital to Goodwins Hall for rehabilitation including physiotherapy. The staff are fantastic, all the care for my mum has been outstanding. Would highly recommend Goodwins Hall.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you, I am pleased mum is rehabilitating well and the staff have been supportive.


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Review from Nigel C (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is a resident at Goodwins Hall and has always received great care. The team are fully aware of her needs and always cares for her with professionalism, respect and compassion. They're also always friendly and cheery and are not bad singers and dancers too! Highly recommended.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you Nigel for the kind words. We are delighted you enjoy our singing and dancing, there is much more to come in the next months. It is a pleasure to have Mum staying with us.


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Review from Susan S (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident at Goodwins Hall last Easter, after a period of respite first. It wasn't a move she ever expected to make but she gradually settled with the support of the staff there. With the use of her wheelchair I have on occasions taken Mum downstairs to the main reception area where you
can sit and enjoy a cuppa together or have a wander around the lovely and well-kept gardens. There are often activities going on and also special celebrations to which residents and relatives are invited. I have always found the staff to be friendly and supportive to Mum and myself. There is a hair salon downstairs so a pamper can be enjoyed and nails painted. Goodwins Hall always appears clean and tidy and staff are always professional and courteous. Yes it can be busy but if staff can't deal with something immediately, they will get back to you. Thank you all.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you so much for sharing your positive experience at Goodwins Hall. We're delighted to hear that your mum has settled in well and that you both enjoy spending time in our reception area and gardens. We're pleased that our activities, celebrations, and amenities like the hair salon have been beneficial. Your appreciation of our staff's friendliness and professionalism means a lot to us. We strive to provide a warm and supportive environment, and your feedback is incredibly encouraging. Thank you again for your kind words.


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Review from J C (Son of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for four years now, as she moved in just before lockdown. Unfortunately we couldn’t see her for the first five months due to COVID restrictions, but the staff were fantastic throughout that very difficult period. She is well looked after, and despite the staff always being
exceptionally busy, they seem patient and caring. The facilities they have make the care she receives much better than when she was being cared for at home. She also gets to interact with many more people, both staff and residents, which is again better for her than when she was at home.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you for your thoughtful message. We are deeply appreciative of your kind words and are glad to hear about your positive experience at Goodwins Hall. The lockdown period was indeed challenging for everyone, and we are pleased to know that our staff's efforts made a difference during that time. It's heartening to hear that your mother feels well cared for and benefits from the facilities and social interactions here. We strive to provide the best possible care and support for our residents, and your feedback is incredibly encouraging. Thank you once again for your support and kind words.


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Review from Jane C (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother gets from the staff is exemplary. I know that she can be cantankerous at times but this is always dealt with with a smile and joke. Incidents are always reported to either my brother or myself.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you for your kind words and for sharing your positive experience with us. We are delighted to hear that the care your mother receives is exemplary and that our staff's approach helps to manage challenging moments with a smile and a joke. We are committed to maintaining open communication and are glad that you and your brother feel well-informed about any incidents. Your feedback is truly appreciated and encouraging for our team. Thank you again for your support.


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Review from Alison D (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Goodwins Hall has a welcoming atmosphere and is clean, spacious and bright. The staff are very friendly, caring and approachable. If a resident is able-bodied, there are lots of activities in which they can participate. The gardens are lovely and very well maintained.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you for your kind message and for sharing your positive experience at Goodwins Hall. We are thrilled to hear that you find our atmosphere welcoming and our facilities clean, spacious, and bright. It's wonderful to know that our staff's friendliness and care have made a positive impact. We're also pleased that our activities and well-maintained gardens contribute to a fulfilling experience for our residents. Your feedback is greatly appreciated and encouraging for our team.


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Review from Michael B (Son of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care my mum receives is excellent. Beautiful home with wonderful, kind and caring staff.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you Michael, we appreciated your feedback, the staff are very kind and happy your mum likes the home.


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Review from Sylvia P (Resident) assisted by family/friend published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When first came here, very unsettled. Now, I like and this is my home. I have care 24 hours a day and I am safe and not lonely anymore.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you Sylvia, we are pleased you are now settled and enjoy staying here with us. Goodwins Hall appreciate your feedback.


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Review from Lyn J (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following Mother's recent illness and return from hospital, the manager, team leaders and care staff have been so kind and supportive. Recognising privacy and dignity needs for personal care. Much appreciated support with medical care and chasing up GP and prescriptions etc. Thank you for monitoring
and reporting.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you very much for your feedback Lyn, it is very much appreciated by our team.


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Review from Shaun M (Grandson of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful experience. I wouldn't recommend this place to anyone. Very expensive for private users. Recently informed by social services that my dear nan has been overpaying for her care. Care home was told this by social services and now my nan has been kicked out. This last year has been horribly stressful
due to the way the care home has treated such a wonderful woman.

Reply from Athena Care Homes team, Athena Care Homes at Goodwins Hall Care Home

Thank you for your review Shaun and sorry to hear you were disappointed with the service we provided this time. We have worked with your family through this complaint and we understand that this is now fully resolved.


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Review from A F (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very happy with the standard of care my mum receives at Goodwins Hall. They aim to provide a 'home from home' and I think they do this well as the atmosphere is relaxed, friendly and warm. The staff are always very obliging, nothing is too much trouble and I have been impressed by their
sensitivity to dignity and respect for all residents.
At times it is clear that there is a shortage of staff on shift but those on duty are working their socks off to maintain the high standards and level of care.

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Current Review Score: 9.4 (9.416)

Overview of Review Score

The Review Score of 9.4 (9.416) out of 10 for Goodwins Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.416 for Goodwins Hall Care Home is calculated as follows: ( (164 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 303 Ratings = 4.416

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goodwins Hall Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 06 Mar 2025

Residential, Residential Dementia, Nursing, Nursing Dementia


Awards / Recognitions (11)

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Meet the Team (1)

Flavia

Flavia Hansell

Job Title: Seconded General Manager

Joined: 2023

Flavia started at our sister home Amberley Hall as part of our housekeeping team, developing to become our Residential Care Manager.


She prides herself on ensuring exceptional, person-centred care within our homes.


Flavia tells us she really enjoys training and mentoring her team and spending time with the residents in the community.


Outside of work, Flavia has 2 sons, a cockapoo called Arlo and her family are film buffs who like superhero, fantasy and action films.


Frequently Asked Questions about Goodwins Hall Care Home

What types of Care is Goodwins Hall Care Home registered for?

Older Person Care, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Goodwins Hall Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Goodwins Hall Care Home have?

There are 74 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Goodwins Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Goodwins Hall Care Home to the centre of King's Lynn?

0.6 mile(s) as the crow flies, distance by road may be significantly further.