Goodwins Hall Care Home has a Review Score of 9.5 (9.470) out of 10, based on 30 reviews in the last 2 years. Over all time Goodwins Hall Care Home has 113 reviews.
Review from Jillian B (Cousin of Resident) published on 11 April 2025
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Overall Experience
5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your lovely feedback! We're so pleased to hear your cousin has settled in so well and is enjoying the company and entertainment. It means a lot to know that our staff's kindness is making a difference - we'll be sure to pass on your kind words to the team.
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Review from Laura J (Daughter of Resident) published on 10 April 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words and for sharing your experience. we are truly honoured to have been a part of your mother's life over the past nine years. It means a great deal to know that she felt safe and cherished, and that our care brought you peace of mind. Your gratitude touches us all, and we will remember your mother fondly.
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Review from E G (Relative of Resident) published on 8 April 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that your experience at Goodwins Hall has been such a positive one. It means a great deal to our entire team to know that the care, communication, and attention we provide are making a meaningful difference. We'll be sure to pass along your lovely comments to everyone involved. Thank you again for your support-it really is appreciated!
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Review from Angus G (Son of Resident) published on 1 April 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words. It truly means the world to us to hear that your mum felt comfortable, happy, and well cared for. Our team takes great pride in providing compassionate and attentive care, and knowing that it made a difference to your mum and your family is incredibly rewarding. We will be sure to share your lovely feedback with the whole team.
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Review from John J (Friend of Resident) published on 28 March 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your thoughtful feedback! Its truly heart-warming to hear about your long-standing connection with our community and the positive experiences youve had over the years. Were honoured to have been a part of your family's journey and to continue providing the high level of care and service that you and your loved ones deserve. Your kind words mean the world to our team, and we look forward to maintaining the same commitment to excellence for years to come.
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Review from Linda H (Respite Resident) published on 4 February 2025
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you for sharing your experience! It's wonderful to hear that Goodwins Hall Care Home provided such a welcoming and high-quality environment for your rehabilitation. The kindness and dedication of the staff, along with the bright and comfortable surroundings, truly make a difference. We're so pleased that you felt well cared for and supported during your stay. Wishing you all the best in your continued recovery.
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Review from Maxine T (Daughter of Resident) published on 18 December 2024
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that your Mum had such a positive experience with us at Goodwins Hall Care Home. It means a lot to our team to know that their care and dedication made a difference. Will be here for you whenever you need us and we look forward to welcoming you back in the future.
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Review from Neville W (Son of Resident) published on 25 November 2024
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Overall Experience
4.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you for your lovely comment! We're so pleased to hear that our staff could provide a safe and caring environment for your mother. Your feedback means a lot to us and will be shared with the team!
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Review from D M (Next of Kin) published on 30 September 2024
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Overall Experience
4.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your thoughtful and touching feedback. We are truly honoured to have cared for your next of kin for nearly 18 years. It means a great deal to know she felt well-cared for and enjoyed the activities we offer. Our team strives to create a warm and engaging environment, and it's incredibly rewarding to hear that she embraced life at Goodwins Hall despite her health challenges. Your kind words are a testament to the dedication of our staff, and we're grateful for your trust in us.
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Review from V S (Niece of Resident) published on 25 September 2024
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your kind words and for taking the time to share your aunt's experience at Goodwins Hall. We are delighted to hear that she has settled in well and is enjoying the care and support we provide. It's wonderful to know that she feels comfortable and well looked after by our team we truly aim to make everyone feel at home. Were also pleased to hear that she's enjoying the meals and that our carers have made such a positive impression on her. Your feedback motivates us to continue providing the highest level of care and service.
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Review from L R (Resident) published on 20 September 2024
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5.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our team. It's great to know that the care, food, and support from the chef, as well as the brilliant physiotherapy, made a difference for you. We will be sure to pass along your kind words to the staff, who work hard to provide compassionate and patient care. Thank you again for sharing your experience with us.
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Review from P S (Respite Resident) published on 19 September 2024
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4.0 out of 5
Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home
Thank you so much for your thoughtful review. We're delighted to hear that your stay with us was a positive experience and that you felt well cared for both medically and personally. It's wonderful to know that our team, especially the physiotherapy staff, made a real difference in your recovery and helped you get back on your feet. We're also glad you felt your privacy was respected, and we appreciate your comments about the meals, which we will keep in mind. Thank you again for your kind words, and we wish you all the best in your continued recovery!
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Review from Jane B (Daughter of Resident) published on 22 June 2024
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4.0 out of 5
Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home
Thank you for your lovely comment. We're delighted to hear that your mum has been enjoying her time at Goodwins Hall and that she feels safe and well cared for. We're especially pleased to know she enjoyed the recent trip to the zoo. Our team is dedicated to providing engaging activities and ensuring the happiness and well-being of all our residents.
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Review from D B (Daughter of Resident) published on 17 April 2024
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5.0 out of 5
Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home
Thank you, I am pleased mum is rehabilitating well and the staff have been supportive.
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Review from Nigel C (Son of Resident) published on 17 April 2024
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5.0 out of 5
Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home
Thank you Nigel for the kind words. We are delighted you enjoy our singing and dancing, there is much more to come in the next months. It is a pleasure to have Mum staying with us.
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Review from Susan S (Daughter of Resident) published on 16 April 2024
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Overall Experience
4.0 out of 5
Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home
Thank you so much for sharing your positive experience at Goodwins Hall. We're delighted to hear that your mum has settled in well and that you both enjoy spending time in our reception area and gardens. We're pleased that our activities, celebrations, and amenities like the hair salon have been beneficial. Your appreciation of our staff's friendliness and professionalism means a lot to us. We strive to provide a warm and supportive environment, and your feedback is incredibly encouraging. Thank you again for your kind words.
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Review from J C (Son of Resident) published on 16 April 2024
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5.0 out of 5
Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home
Thank you for your thoughtful message. We are deeply appreciative of your kind words and are glad to hear about your positive experience at Goodwins Hall. The lockdown period was indeed challenging for everyone, and we are pleased to know that our staff's efforts made a difference during that time. It's heartening to hear that your mother feels well cared for and benefits from the facilities and social interactions here. We strive to provide the best possible care and support for our residents, and your feedback is incredibly encouraging. Thank you once again for your support and kind words.
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Review from Jane C (Daughter of Resident) published on 16 April 2024
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Overall Experience
4.0 out of 5
Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home
Thank you for your kind words and for sharing your positive experience with us. We are delighted to hear that the care your mother receives is exemplary and that our staff's approach helps to manage challenging moments with a smile and a joke. We are committed to maintaining open communication and are glad that you and your brother feel well-informed about any incidents. Your feedback is truly appreciated and encouraging for our team. Thank you again for your support.
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Review from Alison D (Daughter of Resident) published on 16 April 2024
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Overall Experience
4.0 out of 5
Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home
Thank you for your kind message and for sharing your positive experience at Goodwins Hall. We are thrilled to hear that you find our atmosphere welcoming and our facilities clean, spacious, and bright. It's wonderful to know that our staff's friendliness and care have made a positive impact. We're also pleased that our activities and well-maintained gardens contribute to a fulfilling experience for our residents. Your feedback is greatly appreciated and encouraging for our team.
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Review from Michael B (Son of Resident) published on 24 January 2024
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Overall Experience
5.0 out of 5
Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home
Thank you Michael, we appreciated your feedback, the staff are very kind and happy your mum likes the home.
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The Review Score of 9.5 (9.470) out of 10 for Goodwins Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.470 for Goodwins Hall Care Home is calculated as follows: ( (204 Excellents x 5) + (123 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 351 Ratings = 4.47
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Goodwins Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 02 Apr 2025
Residential, Residential Dementia, Nursing, Nursing Dementia
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Job Title: General Home Manager
Joined: 2023
Flavia Hansell is the dedicated and passionate Home Manager of Goodwins Hall. Her journey in the care sector began as part of the housekeeping team at our sister home, Amberley Hall. Through hard work, continuous learning, and a deep commitment to providing exceptional care, Flavia progressed through various roles, including Care Assistant, Team Leader, Trainer, Residential Care Manager, and now Home Manager at Goodwins Hall.
Flavia’s greatest passion lies in creating a warm, supportive, and enriching environment for residents. She firmly believes that care should always be person-centred, ensuring each resident feels valued, respected, and truly at home. She takes pride in leading by example, remaining actively involved in the daily lives of residents, and fostering meaningful connections with them.
Supporting and empowering her team is vital to Flavia, ensuring they are always developing their skills and providing the highest standard of care. She finds immense joy in seeing residents happy, comfortable, and engaged in the community she helps cultivate. For Flavia, Goodwins Hall is not just a care home—it’s a family, and every resident is at the heart of everything the home does.
Job Title: Clinical Deputy Manager
Joined: 2023
Sowmya is a dedicated and compassionate Deputy Clinical Manager at Goodwins Hall, bringing a wealth of expertise and a deep passion for person-centred care. She is committed to ensuring the highest standards of clinical excellence, continuously teaching and coaching her team to provide outstanding care.
With exceptional leadership skills, Sowmya creates a supportive and nurturing environment for residents, families, and team members alike. She is always available to offer guidance, reassurance, and hands-on support, ensuring that everyone in the home feels valued and well cared for. Her warmth, professionalism, and dedication make a lasting impact on both residents and colleagues, fostering a culture of excellence and compassion at Goodwins Hall.
Job Title: Admin Manager
Joined: 2017
Sam began her journey at Goodwins Hall in 2017 as a volunteer in the kitchen team. Her passion for the care sector quickly became evident, leading her to take on a permanent role within the team. Eager to expand her skills and contribute further, she transitioned into the role of Receptionist, where her warm and welcoming nature made a lasting impact on residents, families, and visitors alike.
Through dedication and continuous professional growth, Sam progressed to her current role as Admin Manager. She plays a vital part in the smooth operation of Goodwins Hall, ensuring that both residents and team members receive the support they need. With excellent organizational skills and a commitment to providing a high standard of service, Sam is always ready to assist residents, relatives, and colleagues with kindness and efficiency.
Sam takes great pride in being part of the Goodwins Hall community and enjoys building strong relationships with residents and their families. She finds joy in making a positive difference every day, ensuring the home remains a welcoming and supportive place for all.
