Review from Muriel C (Respite Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience

I found everyone cheerful, kind and willing to help in any way. I found I was looked after very well.

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Review from Tessa M (Wife of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience

We used the respite facility - staying for two weeks. The care was excellent, the facility is well-staffed. Any instructions were carried out as requested. I thoroughly enjoyed my break, safe in the knowledge that he was well cared for and in very safe hands. It says he didn't particularly enjoy the

food but I suspect he is very spoiled at home!

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Review from D W (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience

My mother stayed at Goodwinds Hall Care Home for three weeks, the staff treated my mother as part of the extended family. The staff treated my mother with dignity and respect.

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Review from Noel M (Son of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with the positive team, including the maintenance team. The team leader is very approachable and positive as are the vast majority of the team. The food is very good too.

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Review from Joy B (Cousin of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience

On first entering Goodwins Hall Care Home with my relative on her admission, I was struck by the friendliness, warmth and professionalism of the staff we met. Throughout my relative's stay, I often observed staff going over and above the call of duty and treating residents with kindness, respect and

sensitivity. I shall always be grateful for the care my cousin received.

Reply from Jayne Wardell-White, Home Manager at Goodwins Hall Care Home

Dear Joy,
Thank you for your lovely feedback. Your cousin was a joy to know and a joy to look after.
With very best wishes,
Jayne

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Review from Peter B (Relative of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience

I am very impressed by the caring attitude of all the staff at this care home. They have constantly gone over and above in all aspects, relating to both the care given to residents and also to our needs when visiting our relative, but especially when our relative died. They were all most sensitive to

our needs and feelings and their support helped us through this most difficult time.

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Review from S C (Daughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience

This has been mum's home for five and half years, we lost her one month ago. It was her home and all the staff, her extended family who became our family too. The love, care, compassion and support they gave were above and beyond their duty. We are truly grateful Goodwins was the home we chose for our

mum. If she hadn't been there her last days would have been in hospital. Mum was comfortable, loved and cared for with me beside her which meant so much to us. We can't thank you enough.

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Review from Gary W (Friend of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

The home has such a lovely atmosphere - as soon as you walk in you are greeted with a smile from the reception team and the home manager.
The home is always clean and has lots on offer to do.
I would move into this home in a heartbeat!

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Review from Lyn B (Sister of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

The staff are very friendly and helpful, nothing seems to be too much for them.
My brother has settled into the home quickly.
The receptionists are very helpful.
The acting floor manager does a great job by opening the door for everyone!

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Review from Bruce H (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience

Our mother was always treated with dignity and respect at Goodwins Hall. The staff have always kept me up to date with how she is and did all they could to enable visits during the lockdown. Overall, a highly recommended care home. Thank you for looking after Mum so well.

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Review from P R (Resident) published on 26 October 2022
Submitted via Postal Card • Report

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Staff are very friendly and helpful, always smiling and willing to help.

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Review from S P (Daughter of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience

The home is clean, welcoming and well-run. I feel my mum is well looked after, genuinely cared for and encouraged to join in the many varied activities. The staff are all lovely, very supportive and have helped me and my family through a very difficult time.
I always dreaded the thought that my parents

may need to be in a care home one day but I didn't need to worry. A huge thank you to all concerned.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review. I will share this with my Team.

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Review from David B (Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience

I've enjoyed my time here. Well looked after. The food is excellent. The staff are very helpful.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you, David, for your kind review. I am pleased you enjoyed your stay with us.

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Review from W A (Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience

When I asked for help - I got it. Entertainment provided, very good. Food excellent, and alternatives provided if you do not like what is provided. Room very good, provided with a TV. Helped me when I had a cast on - no weight bearing. Helped me put the brace on when the cast was removed.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you Wendy for your kind response. It was a pleasure having you in our home.

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Review from Janet R (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience

My first impression of Goodwins was the friendly atmosphere. I had come to visit a friend and was so impressed that I put my mum's name down straight away, and within a month, my mum was shown around the home, assessed and now resides here. The staff are very friendly, and nothing is too much for them.

I wanted for my mum to be happy in her final years, and she loves it here.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you, Janet, for your kind review. I am so pleased that your mum is happy at Goodwins Hall.

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Review from Stephen R (Grandson of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience

It was like family looking after family. The staff were so good, we couldn't have asked for any more. We were always made to feel welcome. Thank you, Goodwins you made a difference. I would definitely recommend Goodwins Hall.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you so much for your kind review I will share this with my Team.

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Review from S S (Wife of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience

Very caring staff. Good food. Very clean environment. Lovely grounds.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review, I will share it with my team.

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Review from Pen R (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience

Thoroughly recommend Goodwins Hall. My mum was looked after there between Oct 2021 and April 2022 after falling over at home and breaking her leg. They really couldn't have treated her better. Having Alzheimer's, Mum didn't like change, but she settled in very well. All the nurses and carers were amazing

and nothing was too much trouble.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review. I will share it with my team.

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Review from L E (Friend of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience

My family member stayed in May, we were shocked by the overall lack of care and dignity shown to her, my mother left a comprehensive list of needs with the home all of which were ignored. She wasn't showered, wasn't taken to the toilet and was left sat in her bed all day, her food wasn't cut and there

was little interaction with other residents. Our family member is a very social, friendly lady and would never dream of complaining, but she told me how uncomfortable she was with not being taken to the toilet and not having her leg (which has a pressure sore) raised. I complained to the manager and was assured that her needs would be met, they weren't. The room she was staying in was scruffy and in my opinion not worth the money paid. Would not recommend this home!

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Review from Fiona P (Next of Kin) published on 27 June 2022
Submitted via Website • Report

Overall Experience

I was so disappointed in my beloved friend's stay here. When first viewing this home, I was so impressed with my initial impression of a lovely bright entrance, with a small cafe area, a dining room, library, large television room and bedroom downstairs. I was told there would be lots of activities

and that it would be a complete home from home should I let her stay. Twice I completed forms stating her needs, her general day to day living arrangements and health care etc. This could not have been further from what she received. Had it not have been for our friends and my family visiting, she wouldn't have had any interaction with anyone apart from carers, stuck in a scruffy upstairs room. She wasn't taken to the toilet. She didn't get a shower, only bed baths and although she had a pressure sore, her feet were not raised although I had taken all her chair pads, etc with me. They overcharged twice before they got the bill right. I would not recommend this home to anyone for respite.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for taking the time to give us your feedback. We are always keen to learn how we can improve our service and as such take your comments very seriously. As we take a whole home approach to care we are currently working as a team to understand how we can improve on these areas for development. We would welcome the opportunity to discuss your concerns further so that we may avoid this happening again. Perhaps you could contact me directly so that we may arrange a conversation.

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Goodwins Hall Care Home

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