Goodwins Hall Care Home

Goodwins Road, King's Lynn PE30 5PD
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9.5 113 Reviews
  • Goodwins Hall Care Home, King's Lynn
Goodwins Hall Nursing & Residential Care Home is a popular care home situated in King's Lynn.

The purpose-built home is tastefully decorated, while the care team provide the highest standard of relationship-centred care.

Residents are encouraged to live as active and independent life as possible. The home achieve this by creating a mix of activities and events that will appeal to every taste and reflect different requirements and abilities. Goodwins Hall has a dedicated activities coordinator who organises a packed calendar of events and occasions.

Outside, the home is surrounded by beautiful gardens. The home work closely with Thrive - a national gardening charity.

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Care Provided by Goodwins Hall Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Flavia Hansell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Goodwins Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,431
  • (these prices are only a guideline, please contact Goodwins Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Goodwins Hall Care Home Reviews (113)

Total of 113, showing 41-60
9.5

Goodwins Hall Care Home has a Review Score of 9.5 (9.470) out of 10, based on 30 reviews in the last 2 years. Over all time Goodwins Hall Care Home has 113 reviews.

Overall Experience

  • 85
  • 24
  • 1
  • 0
  • 3

Date Published

113
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Review from S S (Wife of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Good food. Very clean environment. Lovely grounds.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review, I will share it with my team.


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Review from Pen R (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly recommend Goodwins Hall. My mum was looked after there between Oct 2021 and April 2022 after falling over at home and breaking her leg. They really couldn't have treated her better. Having Alzheimer's, Mum didn't like change, but she settled in very well. All the nurses and carers were amazing
and nothing was too much trouble.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review. I will share it with my team.


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Review from L E (Friend of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My family member stayed in May, we were shocked by the overall lack of care and dignity shown to her, my mother left a comprehensive list of needs with the home all of which were ignored. She wasn't showered, wasn't taken to the toilet and was left sat in her bed all day, her food wasn't cut and there
was little interaction with other residents. Our family member is a very social, friendly lady and would never dream of complaining, but she told me how uncomfortable she was with not being taken to the toilet and not having her leg (which has a pressure sore) raised. I complained to the manager and was assured that her needs would be met, they weren't. The room she was staying in was scruffy and in my opinion not worth the money paid. Would not recommend this home!

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Review from Fiona P (Next of Kin) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was so disappointed in my beloved friend's stay here. When first viewing this home, I was so impressed with my initial impression of a lovely bright entrance, with a small cafe area, a dining room, library, large television room and bedroom downstairs. I was told there would be lots of activities
and that it would be a complete home from home should I let her stay. Twice I completed forms stating her needs, her general day to day living arrangements and health care etc. This could not have been further from what she received. Had it not have been for our friends and my family visiting, she wouldn't have had any interaction with anyone apart from carers, stuck in a scruffy upstairs room. She wasn't taken to the toilet. She didn't get a shower, only bed baths and although she had a pressure sore, her feet were not raised although I had taken all her chair pads, etc with me. They overcharged twice before they got the bill right. I would not recommend this home to anyone for respite.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for taking the time to give us your feedback. We are always keen to learn how we can improve our service and as such take your comments very seriously. As we take a whole home approach to care we are currently working as a team to understand how we can improve on these areas for development. We would welcome the opportunity to discuss your concerns further so that we may avoid this happening again. Perhaps you could contact me directly so that we may arrange a conversation.


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Review from Stephen W (Son of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was well cared for, rooms were clean and comfortable. On the downside, he struggled to find someone to converse with as the other guests were not able to communicate very well and he had very disturbed nights due to noise and 'wet bed' checks - which he does not need. Activities were hit and
miss, with no real structure or encouragement to be active or take part. Overall, we are satisfied with the service provided and Dad was happy as well.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you, Stephen, for your feedback which I will share with my team. Your feedback is very helpful to us. We always trying to improve our service.


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Review from Helen J (Granddaughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We did a family birthday party for my grandad. The staff were friendly and went above and beyond anything we would have expected and made the afternoon something to cherish. Nothing was too much trouble.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you, Helen, for your kind words. I will share this with my team.


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Review from P W (Wife of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that my husband got was very good.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review. I will share it with my team.


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Review from Myrtle D (Mother of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my daughter is receiving and my daughter is happy with the care and compassion the carers are giving her. I know when I go home my daughter is being kept safe and cared for properly.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind words. I will share it with my team.


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Review from Geoffrey P (Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been here a matter of months but the carers are all willing to do anything to keep us happy and comfortable. I feel happy here with too much food and all I need to have in the way of comfort, warmth and general well-being and comfort.

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Review from G C (Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care. Carers are brilliant (most).

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Review from Brenda W (Wife of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day I visited my husband, each member of staff called me by my Christian name. The care and attention given to the residents are excellent. The rooms are very pleasant, the garden is wonderful and the reception area is warm and friendly. Cleanliness is first class. The caution taken to
keep Covid at a manageable level is excellent. Also, most of the carers go above and beyond their duties, this is much appreciated. Thank you.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you, Brenda, for your kind review. I will share this with my team.


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Review from J S (Goddaughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My opinion of Goodwins Hall Residential Care Home is overall very good. My elderly godmother could no longer live alone and needed hands-on care, which has all been provided for her at a very professional rate at this home. My only concern is that with more staff and equipment e.g. hoists, the care
would be even greater.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review which is much appreciated.


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Review from H B (Husband of Resident) published on 13 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied and friendly staff, they work as a team and are all very helpful. Nothing was too much trouble.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you very much for your kind review, I will share this with my team.


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Review from Angela L (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my mum has been to Goodwins Hall for respite. The first time she was in was okay but much harder for us to do as it was so emotional leaving her there. This time has been totally different and I can't praise the team leader enough for the superb care and kindness she ensures
my mum gets. Even ringing me with updates as I can't visit due to having Covid this week. This is so reassuring as Mum and I are very close. Mum's making friends, had her hair and nails done and joins in with activities. Can't fault her stay this time, excellent.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review I will share this with my team.


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Review from R M (Husband of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came into Goodwins in September due to a loss of care package, and she was stressed and upset because of it.
It was a difficult couple of months while she adapted to her new surroundings, routine and the staff.
The home was clean, light and airy, with friendly, smiling reception staff. Her
carers couldn’t do enough for her, and even when she was stressed, upset and tearful managed to be professional and calm. The room was clean, airy and with a little view of the garden. The food was excellent and plentiful, and she was allowed her favourite, orange juice, instead of squash, which she appreciated. The manager and nurses were available if there was an issue, and were more than happy to help sort out the few issues we had.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you so much for your kind feedback and for taking the time to review Goodwins Hall.


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Review from Barry M (Son of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was moved to Goodwins Hall following a stay in the hospital, initially for a two-week respite stay. After the two weeks, he decided to remain there and has now settled in, made some friends. With the continuous support from the staff, his somewhat lovely existence has now given him a far better
quality of life.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you, Barry, so much for your kind feedback and for taking the time to review Goodwins Hall. We are delighted to hear that you are pleased with the service your Dad receives.


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Review from James C (Son of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Goodwins Hall in September 2021, following a stay in the hospital, and transitioned onto a permanent contract in late November 2021.
I conducted some research into local care provision and was impressed by the CQC ratings and recommendations for Goodwins Hall, and it was an easy decision
to place my father there knowing that he would receive the best possible care.
Since then, my initial impressions have been met. The quality of staff is very high. Attentive, professional and always willing to offer a personal touch to the care given. My father suffered a fall in his room and the whole process from response to attending hospital for a precautionary x-ray was handled professionally and gave me real confidence in the care given.
It has been very easy to access the general home and care team management to resolve any issues and they are always willing to listen and open to suggestions.
My father is happy there and that gives us the best possible feeling.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from W G (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Goodwins' care for four weeks and the attention and kindness were exceptional. Always friendly and happy and the home was spotlessly clean.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you so much for your kind review, I will share this valuable feedback with the team.


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Review from Geoffrey S (Brother of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for many years. I am a Canadian citizen and have visited on about three occasions. I am truly amazed at the high degree of comfort, care and attention my brother receives. I know that he has never been happier knowing that he has the comfort of unbelievably caring staff.
I speak to him on Zoom at least twice a week and regularly his delightful nurse whose name (unfortunately I am not allowed to give) wheels him into the room and sets it up for him. I know the nursing home is privately owned, so that makes the care even that more impressive knowing that the residents care comes first and takes precedence over shareholder profit which is so often the case. Thank you so very much.

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Review from Graham B (Nephew of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a big thank you to everyone at Goodwins Hall. After my uncle, who lived on his own had a heart attack, then spending 4 weeks in hospital, and after 2 weeks respite at another home, we as a family were rather concerned for his health and wellbeing. He then came to Goodwins Hall
in mid-June, naturally, it took a bit of time to settle to his new surroundings, but we have to say with the excellent care and kindness of all staff at Goodwins he has settled very well, and possibly is better now than prior to his heart attack. The care and kindness he receives along with the company and companionship from others around him as well as the regular events and activities at Goodwins is we believe the best medicine for him. Thanks again Goodwins, carry on the good work.

Reply from Lorna Smith, General Manager at Goodwins Hall Care Home

Thank you for your kind words. Your Uncle has made a lovely addition to the Goodwins family.


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Current Review Score: 9.5 (9.470)

Overview of Review Score

The Review Score of 9.5 (9.470) out of 10 for Goodwins Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.470 for Goodwins Hall Care Home is calculated as follows: ( (204 Excellents x 5) + (123 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 351 Ratings = 4.47

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goodwins Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 02 Apr 2025

Residential, Residential Dementia, Nursing, Nursing Dementia


Awards / Recognitions (11)

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Meet the Team (3)

Flavia

Flavia Hansell

Job Title: General Home Manager

Joined: 2023

Flavia Hansell is the dedicated and passionate Home Manager of Goodwins Hall. Her journey in the care sector began as part of the housekeeping team at our sister home, Amberley Hall. Through hard work, continuous learning, and a deep commitment to providing exceptional care, Flavia progressed through various roles, including Care Assistant, Team Leader, Trainer, Residential Care Manager, and now Home Manager at Goodwins Hall.
Flavia’s greatest passion lies in creating a warm, supportive, and enriching environment for residents. She firmly believes that care should always be person-centred, ensuring each resident feels valued, respected, and truly at home. She takes pride in leading by example, remaining actively involved in the daily lives of residents, and fostering meaningful connections with them.
Supporting and empowering her team is vital to Flavia, ensuring they are always developing their skills and providing the highest standard of care. She finds immense joy in seeing residents happy, comfortable, and engaged in the community she helps cultivate. For Flavia, Goodwins Hall is not just a care home—it’s a family, and every resident is at the heart of everything the home does.


Sowmya

Sowmya Devassy

Job Title: Clinical Deputy Manager

Joined: 2023

Sowmya is a dedicated and compassionate Deputy Clinical Manager at Goodwins Hall, bringing a wealth of expertise and a deep passion for person-centred care. She is committed to ensuring the highest standards of clinical excellence, continuously teaching and coaching her team to provide outstanding care.


With exceptional leadership skills, Sowmya creates a supportive and nurturing environment for residents, families, and team members alike. She is always available to offer guidance, reassurance, and hands-on support, ensuring that everyone in the home feels valued and well cared for. Her warmth, professionalism, and dedication make a lasting impact on both residents and colleagues, fostering a culture of excellence and compassion at Goodwins Hall.


Samantha

Samantha De Leon

Job Title: Admin Manager

Joined: 2017

Sam began her journey at Goodwins Hall in 2017 as a volunteer in the kitchen team. Her passion for the care sector quickly became evident, leading her to take on a permanent role within the team. Eager to expand her skills and contribute further, she transitioned into the role of Receptionist, where her warm and welcoming nature made a lasting impact on residents, families, and visitors alike.
Through dedication and continuous professional growth, Sam progressed to her current role as Admin Manager. She plays a vital part in the smooth operation of Goodwins Hall, ensuring that both residents and team members receive the support they need. With excellent organizational skills and a commitment to providing a high standard of service, Sam is always ready to assist residents, relatives, and colleagues with kindness and efficiency.
Sam takes great pride in being part of the Goodwins Hall community and enjoys building strong relationships with residents and their families. She finds joy in making a positive difference every day, ensuring the home remains a welcoming and supportive place for all.