Review from Stephen W (Son of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

My dad was well cared for, rooms were clean and comfortable. On the downside, he struggled to find someone to converse with as the other guests were not able to communicate very well and he had very disturbed nights due to noise and 'wet bed' checks - which he does not need. Activities were hit and

miss, with no real structure or encouragement to be active or take part. Overall, we are satisfied with the service provided and Dad was happy as well.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you, Stephen, for your feedback which I will share with my team. Your feedback is very helpful to us. We always trying to improve our service.

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Review from Helen J (Granddaughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience

We did a family birthday party for my grandad. The staff were friendly and went above and beyond anything we would have expected and made the afternoon something to cherish. Nothing was too much trouble.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you, Helen, for your kind words. I will share this with my team.

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Review from P W (Wife of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience

The service that my husband got was very good.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review. I will share it with my team.

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Review from Myrtle D (Mother of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my daughter is receiving and my daughter is happy with the care and compassion the carers are giving her. I know when I go home my daughter is being kept safe and cared for properly.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind words. I will share it with my team.

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Review from Geoffrey P (Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience

I have only been here a matter of months but the carers are all willing to do anything to keep us happy and comfortable. I feel happy here with too much food and all I need to have in the way of comfort, warmth and general well-being and comfort.

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Review from G C (Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience

Excellent care. Carers are brilliant (most).

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Review from Brenda W (Wife of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience

From the first day I visited my husband, each member of staff called me by my Christian name. The care and attention given to the residents are excellent. The rooms are very pleasant, the garden is wonderful and the reception area is warm and friendly. Cleanliness is first class. The caution taken to

keep Covid at a manageable level is excellent. Also, most of the carers go above and beyond their duties, this is much appreciated. Thank you.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you, Brenda, for your kind review. I will share this with my team.

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Review from J S (Goddaughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience

My opinion of Goodwins Hall Residential Care Home is overall very good. My elderly godmother could no longer live alone and needed hands-on care, which has all been provided for her at a very professional rate at this home. My only concern is that with more staff and equipment e.g. hoists, the care

would be even greater.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review which is much appreciated.

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Review from H B (Husband of Resident) published on 13 March 2022
Submitted via Postal Card • Report

Overall Experience

Very satisfied and friendly staff, they work as a team and are all very helpful. Nothing was too much trouble.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you very much for your kind review, I will share this with my team.

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Review from Angela L (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience

This is the second time my mum has been to Goodwins Hall for respite. The first time she was in was okay but much harder for us to do as it was so emotional leaving her there. This time has been totally different and I can't praise the team leader enough for the superb care and kindness she ensures

my mum gets. Even ringing me with updates as I can't visit due to having Covid this week. This is so reassuring as Mum and I are very close. Mum's making friends, had her hair and nails done and joins in with activities. Can't fault her stay this time, excellent.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review I will share this with my team.

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Review from R M (Husband of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience

My wife came into Goodwins in September due to a loss of care package, and she was stressed and upset because of it.
It was a difficult couple of months while she adapted to her new surroundings, routine and the staff.
The home was clean, light and airy, with friendly, smiling reception staff. Her

carers couldn’t do enough for her, and even when she was stressed, upset and tearful managed to be professional and calm. The room was clean, airy and with a little view of the garden. The food was excellent and plentiful, and she was allowed her favourite, orange juice, instead of squash, which she appreciated. The manager and nurses were available if there was an issue, and were more than happy to help sort out the few issues we had.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you so much for your kind feedback and for taking the time to review Goodwins Hall.

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Review from Barry M (Son of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience

My father was moved to Goodwins Hall following a stay in the hospital, initially for a two-week respite stay. After the two weeks, he decided to remain there and has now settled in, made some friends. With the continuous support from the staff, his somewhat lovely existence has now given him a far better

quality of life.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you, Barry, so much for your kind feedback and for taking the time to review Goodwins Hall. We are delighted to hear that you are pleased with the service your Dad receives.

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Review from James C (Son of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

My father entered Goodwins Hall in September 2021, following a stay in the hospital, and transitioned onto a permanent contract in late November 2021.
I conducted some research into local care provision and was impressed by the CQC ratings and recommendations for Goodwins Hall, and it was an easy decision

to place my father there knowing that he would receive the best possible care.
Since then, my initial impressions have been met. The quality of staff is very high. Attentive, professional and always willing to offer a personal touch to the care given. My father suffered a fall in his room and the whole process from response to attending hospital for a precautionary x-ray was handled professionally and gave me real confidence in the care given.
It has been very easy to access the general home and care team management to resolve any issues and they are always willing to listen and open to suggestions.
My father is happy there and that gives us the best possible feeling.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you for your kind review. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from W G (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience

My mother was in Goodwins' care for four weeks and the attention and kindness were exceptional. Always friendly and happy and the home was spotlessly clean.

Reply from Ula Jakoniuk, General Manager at Goodwins Hall Care Home

Thank you so much for your kind review, I will share this valuable feedback with the team.

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Review from Geoffrey S (Brother of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience

My brother has been a resident for many years. I am a Canadian citizen and have visited on about three occasions. I am truly amazed at the high degree of comfort, care and attention my brother receives. I know that he has never been happier knowing that he has the comfort of unbelievably caring staff.

I speak to him on Zoom at least twice a week and regularly his delightful nurse whose name (unfortunately I am not allowed to give) wheels him into the room and sets it up for him. I know the nursing home is privately owned, so that makes the care even that more impressive knowing that the residents care comes first and takes precedence over shareholder profit which is so often the case. Thank you so very much.

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Review from Graham B (Nephew of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience

I would just like to say a big thank you to everyone at Goodwins Hall. After my uncle, who lived on his own had a heart attack, then spending 4 weeks in hospital, and after 2 weeks respite at another home, we as a family were rather concerned for his health and wellbeing. He then came to Goodwins Hall

in mid-June, naturally, it took a bit of time to settle to his new surroundings, but we have to say with the excellent care and kindness of all staff at Goodwins he has settled very well, and possibly is better now than prior to his heart attack. The care and kindness he receives along with the company and companionship from others around him as well as the regular events and activities at Goodwins is we believe the best medicine for him. Thanks again Goodwins, carry on the good work.

Reply from Lorna Smith, General Manager at Goodwins Hall Care Home

Thank you for your kind words. Your Uncle has made a lovely addition to the Goodwins family.

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Review from Joanna B (Daughter of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience

Staff are kind and patient. They are well-trained, polite and responsive to requests and queries. The home itself is very well-managed with a happy atmosphere. Food, service and amenities are excellent.

Reply from Lorna Smith, General Manager Aria at Goodwins Hall Care Home

Thank you for your lovely feedback. I will pass your comments to the staff and will appreciate your kind words.

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Review from R H (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience

The last 18 months have been a very trying time for everyone. The staff and management have done an excellent job looking after my father and all the other residents, and all their family members.

Reply from Lorna Smith, General Manager Goodwins at Goodwins Hall Care Home

Thank you for your kind words. The team at Goodwins Hall appreciate the time you have taken to write this review.

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Review from Ann C (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience

Absolutely excellent! I could not fault the care my father received here as a Parkinson's respite patient. The staff are highly professional, genuinely caring, friendly and very knowledgable which was so reassuring. Every need my dad had was catered for, people who had time for him. The food is top

class, surroundings are lovely, like a hotel. Hairdressers, coffee lounge, multiple activities. This is a well managed, highly trained, impressive care home. We felt like part of the family here. A really lovely place.

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Review from B A (Wife of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience

My husband has been in Goodwins Hall for three weeks now, and settled in really well; better than I expected. The staff are really lovely, couldn't ask for better.

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