Goodwins Hall Care Home has a Review Score of 9.4 (9.416) out of 10, based on 26 reviews in the last 2 years. Over all time Goodwins Hall Care Home has 109 reviews.
Review from Colin J (Husband of Resident) published on 21 January 2020
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5.0 out of 5
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Review from A T (Daughter of Resident) published on 2 January 2020
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5.0 out of 5
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Review from B R (Resident) published on 2 January 2020
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5.0 out of 5
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Review from Geraldine F (Daughter of Resident) published on 18 November 2019
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5.0 out of 5
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Review from J H (Relative of Resident) published on 26 September 2019
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5.0 out of 5
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Review from Joan H (Resident) published on 5 August 2019
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5.0 out of 5
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Review from L D (Daughter of Resident) published on 25 February 2019
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5.0 out of 5
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Review from M H (Respite Resident) published on 22 February 2019
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5.0 out of 5
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Review from L C (Respite Resident) published on 22 February 2019
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5.0 out of 5
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Review from Maggie B (Friend of Resident) published on 18 February 2019
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5.0 out of 5
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Review from D D (Niece of Resident) published on 14 February 2019
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Overall Experience
5.0 out of 5
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Review from David B (Son of Resident) published on 9 November 2018
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5.0 out of 5
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Review from Ann B (Daughter of Resident) published on 5 November 2018
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5.0 out of 5
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Review from Rosemary T (Wife of Resident) published on 31 October 2018
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Overall Experience
5.0 out of 5
Reply from Toby Swallow, Sales & Marketing Manager at Goodwins Hall Care Home
Thank you for your lovely review. I am sorry to hear of your husband, but take comfort in that he was well looked after.
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Review from Michael A (Son of Resident) published on 31 October 2018
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Overall Experience
4.0 out of 5
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Review from A R (Grandson of Resident) published on 25 October 2018
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5.0 out of 5
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Review from Lin C (Daughter of Resident) published on 19 October 2018
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Overall Experience
5.0 out of 5
We had been told by hospital staff that he would make no further progress so was not able to benefit from rehab. The very professional
Yesterday, when I arrived to visit, Dad had just had a walk in the sunshine around the beautiful garden, with a walking aid but independently!
As a family, we know that the dedication, friendly and totally professional care he has received at Goodwin's has given us so much precious extra time with Dad.
Dad has retained much of his lost independence in a homely setting but with the backup of 24-hour care. I can honestly say that the staff members, without exception, display genuine care and empathy with the residents and extend that to us as family.
Reply from Toby Swallow, Sales & Marketing Manager at Goodwins Hall Care Home
Thank you for your lovely review and am delighted to hear that Dad is doing so well.
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Review from Ann B (Wife of Resident) published on 10 October 2018
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Overall Experience
5.0 out of 5
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Review from Beryl S (Wife of Resident) published on 18 September 2018
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Overall Experience
5.0 out of 5
Reply from Toby Swallow, Sales & Marketing Manager at Goodwins Hall Care Home
Thank you for your lovely review.
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Review from Liam S (Resident) assisted by family/friend published on 31 July 2018
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Overall Experience
5.0 out of 5
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The Review Score of 9.4 (9.416) out of 10 for Goodwins Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.416 for Goodwins Hall Care Home is calculated as follows: ( (164 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 303 Ratings = 4.416
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Goodwins Hall Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 06 Mar 2025
Residential, Residential Dementia, Nursing, Nursing Dementia
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Job Title: Seconded General Manager
Joined: 2023
Flavia started at our sister home Amberley Hall as part of our housekeeping team, developing to become our Residential Care Manager.
She prides herself on ensuring exceptional, person-centred care within our homes.
Flavia tells us she really enjoys training and mentoring her team and spending time with the residents in the community.
Outside of work, Flavia has 2 sons, a cockapoo called Arlo and her family are film buffs who like superhero, fantasy and action films.
