Goodwins Hall Care Home has a Review Score of 9.5 (9.470) out of 10, based on 30 reviews in the last 2 years. Over all time Goodwins Hall Care Home has 113 reviews.
Review from Joanna B (Daughter of Resident) published on 23 July 2021
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Overall Experience
5.0 out of 5
Reply from Lorna Smith, General Manager Aria at Goodwins Hall Care Home
Thank you for your lovely feedback. I will pass your comments to the staff and will appreciate your kind words.
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Review from R H (Daughter of Resident) published on 8 July 2021
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Overall Experience
5.0 out of 5
Reply from Lorna Smith, General Manager Goodwins at Goodwins Hall Care Home
Thank you for your kind words. The team at Goodwins Hall appreciate the time you have taken to write this review.
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Review from Ann C (Daughter of Resident) published on 13 May 2020
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5.0 out of 5
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Review from B A (Wife of Resident) published on 30 January 2020
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5.0 out of 5
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Review from Colin J (Husband of Resident) published on 21 January 2020
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5.0 out of 5
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Review from A T (Daughter of Resident) published on 2 January 2020
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5.0 out of 5
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Review from B R (Resident) published on 2 January 2020
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5.0 out of 5
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Review from Geraldine F (Daughter of Resident) published on 18 November 2019
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5.0 out of 5
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Review from J H (Relative of Resident) published on 26 September 2019
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5.0 out of 5
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Review from Joan H (Resident) published on 5 August 2019
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5.0 out of 5
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Review from L D (Daughter of Resident) published on 25 February 2019
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5.0 out of 5
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Review from M H (Respite Resident) published on 22 February 2019
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5.0 out of 5
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Review from L C (Respite Resident) published on 22 February 2019
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5.0 out of 5
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Review from Maggie B (Friend of Resident) published on 18 February 2019
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5.0 out of 5
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Review from D D (Niece of Resident) published on 14 February 2019
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5.0 out of 5
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Review from David B (Son of Resident) published on 9 November 2018
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5.0 out of 5
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Review from Ann B (Daughter of Resident) published on 5 November 2018
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5.0 out of 5
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Review from Rosemary T (Wife of Resident) published on 31 October 2018
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Overall Experience
5.0 out of 5
Reply from Toby Swallow, Sales & Marketing Manager at Goodwins Hall Care Home
Thank you for your lovely review. I am sorry to hear of your husband, but take comfort in that he was well looked after.
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Review from Michael A (Son of Resident) published on 31 October 2018
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4.0 out of 5
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Review from A R (Grandson of Resident) published on 25 October 2018
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5.0 out of 5
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The Review Score of 9.5 (9.470) out of 10 for Goodwins Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.470 for Goodwins Hall Care Home is calculated as follows: ( (204 Excellents x 5) + (123 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 351 Ratings = 4.47
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Goodwins Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 02 Apr 2025
Residential, Residential Dementia, Nursing, Nursing Dementia
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Job Title: General Home Manager
Joined: 2023
Flavia Hansell is the dedicated and passionate Home Manager of Goodwins Hall. Her journey in the care sector began as part of the housekeeping team at our sister home, Amberley Hall. Through hard work, continuous learning, and a deep commitment to providing exceptional care, Flavia progressed through various roles, including Care Assistant, Team Leader, Trainer, Residential Care Manager, and now Home Manager at Goodwins Hall.
Flavia’s greatest passion lies in creating a warm, supportive, and enriching environment for residents. She firmly believes that care should always be person-centred, ensuring each resident feels valued, respected, and truly at home. She takes pride in leading by example, remaining actively involved in the daily lives of residents, and fostering meaningful connections with them.
Supporting and empowering her team is vital to Flavia, ensuring they are always developing their skills and providing the highest standard of care. She finds immense joy in seeing residents happy, comfortable, and engaged in the community she helps cultivate. For Flavia, Goodwins Hall is not just a care home—it’s a family, and every resident is at the heart of everything the home does.
Job Title: Clinical Deputy Manager
Joined: 2023
Sowmya is a dedicated and compassionate Deputy Clinical Manager at Goodwins Hall, bringing a wealth of expertise and a deep passion for person-centred care. She is committed to ensuring the highest standards of clinical excellence, continuously teaching and coaching her team to provide outstanding care.
With exceptional leadership skills, Sowmya creates a supportive and nurturing environment for residents, families, and team members alike. She is always available to offer guidance, reassurance, and hands-on support, ensuring that everyone in the home feels valued and well cared for. Her warmth, professionalism, and dedication make a lasting impact on both residents and colleagues, fostering a culture of excellence and compassion at Goodwins Hall.
Job Title: Admin Manager
Joined: 2017
Sam began her journey at Goodwins Hall in 2017 as a volunteer in the kitchen team. Her passion for the care sector quickly became evident, leading her to take on a permanent role within the team. Eager to expand her skills and contribute further, she transitioned into the role of Receptionist, where her warm and welcoming nature made a lasting impact on residents, families, and visitors alike.
Through dedication and continuous professional growth, Sam progressed to her current role as Admin Manager. She plays a vital part in the smooth operation of Goodwins Hall, ensuring that both residents and team members receive the support they need. With excellent organizational skills and a commitment to providing a high standard of service, Sam is always ready to assist residents, relatives, and colleagues with kindness and efficiency.
Sam takes great pride in being part of the Goodwins Hall community and enjoys building strong relationships with residents and their families. She finds joy in making a positive difference every day, ensuring the home remains a welcoming and supportive place for all.
