Goodwins Hall Care Home

Goodwins Road, King's Lynn PE30 5PD
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9.4 109 Reviews
  • Goodwins Hall Care Home, King's Lynn
Goodwins Hall Nursing & Residential Care Home is a popular care home situated in King's Lynn.

The purpose-built home is tastefully decorated, while the care team provide the highest standard of relationship-centred care.

Residents are encouraged to live as active and independent life as possible. The home achieve this by creating a mix of activities and events that will appeal to every taste and reflect different requirements and abilities. Goodwins Hall has a dedicated activities coordinator who organises a packed calendar of events and occasions.

Outside, the home is surrounded by beautiful gardens. The home work closely with Thrive - a national gardening charity.

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Care Provided by Goodwins Hall Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Flavia Hansell (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Goodwins Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,431
  • (these prices are only a guideline, please contact Goodwins Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Goodwins Hall Care Home Reviews (109)

Total of 109, showing 81-100
9.4

Goodwins Hall Care Home has a Review Score of 9.4 (9.416) out of 10, based on 26 reviews in the last 2 years. Over all time Goodwins Hall Care Home has 109 reviews.

Overall Experience

  • 81
  • 24
  • 1
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  • 3

Date Published

109
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83

Review from Barry S (Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Goodwins for 12 years. I can highly recommend living here.
The staff are happy, supportive and caring.
The boss makes me laugh when I'm down.
Ten out of ten all round.

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Review from J M (Friend of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Goodwins Hall for 34 months. We are confident that she is receiving good care.

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Review from Monica C (Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home. I enjoyed my stay. Everyone is nice and caring.

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Review from Rosemaire R (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and clean and staff are very good and friendly and helpful.
We visit the home regularly and are friends with staff and residents.

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Review from Robert B (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are a credit to the profession.
Nothing is too much trouble and they treat the residents like they are part of their family.
My father was a resident for a number of years and sadly passed away in March.
The care they provided not only to him but to us as a family was exceptional.
Going
above and beyond the call of duty.
You would struggle to find a better place.

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Review from Gloria L (Mother of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give sincere thanks to all the staff at Goodwins Hall with the care of my daughter. The wonderful and dedicated staff who have helped her throughout her palliative care needs.
Goodwins is a very warm and friendly care home. Cleanliness is fantastic. Food great and lots of activities
for residents to do. I would definitely recommend Goodwins Hall outstanding care. Well done!

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Review from Drena W (Mother of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home. They've looked after my son very well and is now back home with us. Staff are friendly.

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Review from Janet S (Friend of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend who has been staying for nursing care. I was impressed with the care.
Good hospitality and nice staff, very accommodating.


Good luck!


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Review from Arnold M (Friend of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service!


G - Good place.
O - Outstanding service.
O - Openness.
D - Dedicated staff.
W - Well-presented.
I - Impressive.
N - Noble and nurturing.
S - Satisfaction is the priority!


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Review from Mel F (Daughter-in-law of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted for end of life in Goodwins Hall. I am a nurse and witness lots of care given to people and no words can describe our experience in the home. Thank you so much to all the staff.

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Review from Ronald P (Brother of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and friendly to the patients and their visitors. Lovely garden, everything is well cared for. The food is very good and varied. The patients really enjoy the entertainment provided for them!

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Review from Lilibeth S (Friend of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The surroundings are very pleasant and spirit-lifting and staff are friendly.

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Review from Michael S (Son of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents were at Goodwins, my mother past away in March and we felt that the "end of life" care for mum was excellent. All staff were sympathetic and very kind. My father is still at Goodwins and we are regular updated on his welfare. This home has a very cheerful environment and as a family, we
are very happy with the service provided.

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Review from Philip W (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice, comfortable, clean and friendly.

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Review from Peter B (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all first class, always Service User focussed. The care mother receives is excellent. The home is always clean and tidy and well presented.


The interaction between management, staff, residents and their family/visitors always impresses me.


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Review from Paul B (Son of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff for the kindness and support provided to my father during his time at Goodwins Hall Nursing & Residential Care Home. This was evident throughout his time at the home but especially during the few days before he died. I also feel that the welcome provided to my mother
who visited him daily and the rest of the family was genuinely inclusive. The support provided by a taxi driver linked to the house also provided valued opportunities for dad to spend some time in his own home. Many thanks to everyone.

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Review from Jenny H (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are efficient and always approachable. They are always available to assist my dad whenever he needs help moving from bed to chair. The nurses are fantastic and will anything to help. My dad was quite ill in early August and the speed with which the staff dealt with the problem was very impressive
and reassuring.

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Review from Debbie W (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, super staff, very happy with Mum being looked after here.


Communication is very good at all levels. It's hard to place a close family member in a home and everyone has done their utmost to help us come to terms with it.


Nursing staff are competent and knowledgeable and welcome

our comments on needs and care for Mum.


Incidents happen, but it is how staff react and take forward, and here I only have good words.


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Review from Alison P (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found staff and carers to be always polite.


The home is well maintained and clean.


My mother is very well looked after.


Extra activities are well planned.


Food is excellent.


Care is first class.


Staff always go the extra mile.


My mother's needs are all met.


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Review from Timothy W (Brother of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are highly competent, open, friendly and approachable. In some cases however, the rapid turnover of staff can lead to a failure to communicate. Overall, a highly motivated, professional team.

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Current Review Score: 9.4 (9.416)

Overview of Review Score

The Review Score of 9.4 (9.416) out of 10 for Goodwins Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.416 for Goodwins Hall Care Home is calculated as follows: ( (164 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 303 Ratings = 4.416

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Goodwins Hall Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 06 Mar 2025

Residential, Residential Dementia, Nursing, Nursing Dementia


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Meet the Team (1)

Flavia

Flavia Hansell

Job Title: Seconded General Manager

Joined: 2023

Flavia started at our sister home Amberley Hall as part of our housekeeping team, developing to become our Residential Care Manager.


She prides herself on ensuring exceptional, person-centred care within our homes.


Flavia tells us she really enjoys training and mentoring her team and spending time with the residents in the community.


Outside of work, Flavia has 2 sons, a cockapoo called Arlo and her family are film buffs who like superhero, fantasy and action films.