Goodwins Hall Care Home has a Review Score of 9.4 (9.416) out of 10, based on 26 reviews in the last 2 years. Over all time Goodwins Hall Care Home has 109 reviews.
Review from Christi S B (Friend of Resident) published on 11 May 2017
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Overall Experience
4.0 out of 5
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Review from Janet F (Daughter of Resident) published on 15 March 2017
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Overall Experience
4.0 out of 5
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Review from Joan P (Resident) published on 6 February 2017
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Overall Experience
5.0 out of 5
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Review from Anthea C (Daughter of Resident) published on 1 February 2017
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Overall Experience
3.0 out of 5
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Review from James R (Resident) published on 6 April 2016
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Overall Experience
5.0 out of 5
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Review from S S (Resident) published on 17 February 2016
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Overall Experience
5.0 out of 5
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Review from R E (Wife of Resident) published on 17 February 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Review from MJG (Wife of Resident) assisted by family/friend published on 2 December 2015
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Overall Experience
4.0 out of 5
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Care / Support
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Review from Ann S (Resident) published on 19 November 2015
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Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
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The Review Score of 9.4 (9.416) out of 10 for Goodwins Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.416 for Goodwins Hall Care Home is calculated as follows: ( (164 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 303 Ratings = 4.416
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Goodwins Hall Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 06 Mar 2025
Residential, Residential Dementia, Nursing, Nursing Dementia
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Job Title: Seconded General Manager
Joined: 2023
Flavia started at our sister home Amberley Hall as part of our housekeeping team, developing to become our Residential Care Manager.
She prides herself on ensuring exceptional, person-centred care within our homes.
Flavia tells us she really enjoys training and mentoring her team and spending time with the residents in the community.
Outside of work, Flavia has 2 sons, a cockapoo called Arlo and her family are film buffs who like superhero, fantasy and action films.
