From October 2024
Limited number of parking spaces close to the entrance of Halsey House. Also free parking available on adjacent residential streets.
Halsey House has a Review Score of 9.8 (9.824) out of 10, based on 20 reviews in the last 2 years. Over all time Halsey House has 42 reviews.
Review from Michael l (Son of Resident) published on 11 March 2025
Submitted via Website •
Report
Reply from Katie Wade, Manager at Halsey House
Thank you for taking the time to give us some feedback. Its lovely to hear how happy you are with the care and support we give to our amazing residents. Its an absolute honour for us all here at Halsey to give the support not only to our residents but for families as well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G C (Resident) published on 21 January 2025
Submitted via Postal Card •
Report
Reply from Katie Wade, Manager at Halsey House
Thank you for taking the time to give us feedback. We take pride in ensuring we give excellent care and I'm pleased you found your stay with us a nice experience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Friend of Resident) published on 12 August 2024
Submitted via Website •
Report
Reply from Samantha Buckley, Business & Performance Manager at Halsey House
Thank you so much for taking the time to write this lovely review, We are immensely proud of the home and the Danbury Unit and its team are a jewel in the crown of Halsey House. We are all honoured to be a part of our resident's lives and to be able to care for them and their families and friends.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H C (Wife of Resident) published on 9 August 2024
Submitted via Website •
Report
Reply from Samantha Buckley, Business & Performance Manager at Halsey House
Thank you so much for taking the time to leave a review for our lovely home. I will make sure all the team receive your feedback. Everyone at Halsey House is honoured to work and be a part of our resident's lives. It's fantastic to hear that your husband has settled and is happy here, you are all part of the Halsey family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Yvonne A (Daughter of Resident) published on 28 February 2024
Submitted via Website •
Report
Reply from Samantha Buckley, Business & Performance Manager at Halsey House
Thank you for taking the time to complete this review, I will pass on your kind words to our fabulous team at The Danbury Unit. We strive to ensure our residents feel that they are at home and that their relatives and loved ones are part of the British Legion Family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet H (Daughter-in-law of Resident) published on 20 February 2024
Submitted via Website •
Report
Reply from Samantha Buckley, Business & Performance Manager at Halsey House
Thank you for taking the time to send this review, our staff at Halsey House do an incredible job and will appreciate the feedback and kind words you have shared.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison D (Daughter of Resident) published on 20 February 2024
Submitted via Website •
Report
Reply from Samantha Buckley, Business & Performance Manager at Halsey House
Thank you for taking the time to send this review, the staff at Halsey House work incredibly hard to ensure our residents and their families are given personalised care to the highest standard. We consider it a privilege to be able to care for all our residents, especially in their final days.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jayne M (Next of Kin) published on 20 February 2024
Submitted via Website •
Report
Reply from Samantha Buckley, Business & Performance Manager at Halsey House
Thank you so much for you kind words and taking the time to send your review. Our staff strive for the best care for our residents and will appreciate your feedback that I will share with them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angeline S (Granddaughter of Resident) published on 20 February 2024
Submitted via Website •
Report
Reply from Samantha Buckley, Business & Performance Manager at Halsey House
Thank you for taking the time to leave such a lovely review for Halsey House. We are so pleased to hear your Grandmothers move went so well. All our staff put our residents at the heart of everything we do and your positive feedback is greatly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N J (Friend of Resident) published on 20 September 2023
Submitted via Postal Card •
Report
Reply from Vicky Parker, Business improvement manager at Halsey House
Thank you for taking the time to leave a review for Halsey House. We are glad to hear that your experience of visiting Halsey House has been a positive one and that you feel your friend is well cared for by our wonderful staff team. It is very important to all our staff that our residents and their visitors are treated with kindness and respect. I will ensure your kind words are shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E W (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card •
Report
Reply from Vicky Parker, Business improvement manager at Halsey House
Thank you for taking the time to leave a review for Halsey House. We are so glad to hear that you felt your mother was well-cared for during the time she spent with us. It is very important to our team that residents and their families feel valued and supported when they become a part of our community. Please accept our heartfelt condolences on the loss of your mother.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nigel L (Respite Resident) published on 15 August 2023
Submitted via Website •
Report
Reply from Vicky Parker, Business improvement manager at Halsey House
Thank you for taking the time to review Halsey House and provide useful feedback about your experience during your stay. We are aware that some of the facilities would benefit from updating and have plans in place for many of the communal areas and will seek to consult our resident committee within Halsey House as part of the process. Your feedback with regards to the menus is also appreciated, we are currently reviewing the dining experience at Halsey House and making planned improvements to both the environment and the food served to all residents. I will ensure your suggestions regarding broadening our activity provision reach our wellbeing and activities team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan B (Son of Resident) published on 22 June 2023
Submitted via Website •
Report
Reply from Vicky Parker, Business improvement manager at Halsey House
Thank you for taking the time to leave such a wonderful review. I am thrilled to hear how well your Mother has settled in since joining Halsey House. I will ensure your lovely feedback is shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Terrie C (Daughter of Resident) published on 21 June 2023
Submitted via Website •
Report
Reply from Vicky Parker, Business improvement manager at Halsey House
Thank you for taking the time to leave a review for Halsey House. We value the feedback of all our residents and their families and are glad to hear that you have been happy with the care your Dad receives. I will share your lovely words with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane H (Daughter of Resident) published on 11 May 2023
Submitted via Website •
Report
Reply from Vicky Parker, Business improvement manager at Halsey House
Thank you for taking the time to leave such lovely feedback. It is lovely to hear that your dad has settled so well at Halsey house. It is important to us that everyone feels respected, valued and well-cared for at Halsey. We will share your kind words with our team and look forward to welcoming your family to share in some of the planned activities with your dad in the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V C (Sister of Resident) published on 11 May 2023
Submitted via Postal Card •
Report
Reply from Vicky Parker, Business improvement manager at Halsey House
Thank you for taking the time to leave such a heartfelt review. It is lovely to hear how happy you are with the care your sister has received from the Danbury team, we will ensure this feedback is shared with them. We hope you can take the opportunity to enjoy the newly developed sensory area of Danbury's garden with your sister during your visits to Halsey House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally L (Daughter of Resident) published on 16 April 2023
Submitted via Website •
Report
Reply from Vicky Parker, Business improvement manager at Halsey House
Thank you for taking the time to provide feedback on the care your father receives in the Danbury unit. We will ensure your review is shared with the Danbury team. Night staff in their pyjamas is such a simple but logical idea when communicating with someone who may wake in the night and require support.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jenny P (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card •
Report
Reply from Vicky Parker, Business improvement manager at Halsey House
Thank you for taking the time to leave feedback. We are pleased you enjoyed sharing a meal with us at Halsey House, our restaurant team work hard to ensure the food is enjoyed by our residents and it's great to hear that they are succeeding in doing so. We will ensure your review is shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Beryl B (Resident) published on 28 March 2023
Submitted via Postal Card •
Report
Reply from Sue McBroom, Manager at Halsey House
Thank you very much for your review. The staff at Halsey enjoy reading them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K W (Daughter of Resident) published on 21 March 2023
Submitted via Website •
Report
Reply from Sue McBroom, Manager at Halsey House
Thank you very much for your review. the staff at Halsey enjoy reading them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.824) out of 10 for Halsey House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.824 for Halsey House is calculated as follows: ( (203 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 239 Ratings = 4.824
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Halsey House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Apr 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2021
Extremely passionate about ensuring people receive the best care and support to help them live a fulfilling and happy life, a life they choose to live.
I’m an extremely motivated person and a big believer that no matter how good something is, it always has a chance to be even better.
I believe I’m an excellent leader, who shows how important it is to respect and value each other. Ensuring we have a strong, confident and trusting of each other team.
I have over 14 years of experience in the health and social care industry. Working with both adults and children.
* Specializing in dementia care.
* 7 years of clinical experience in general theatres including ophthalmology.
* Over 6 years working in domiciliary care and children and adults with ASD and complex needs.
* Excellent understanding of CQC regulations